Going to the dealership is never fun! Or so I thought, I have Daniel Tercero to thank for that. Guy was easy going and professional. He was pretty transparent and to the point. Even after not closing a deal I have to say he’s probably the best salesman I’ve had in years.

I made an appt for 10:15 am. I was quoted 3 hours for the work to be completed. I was dropped off about 4 hours later and saw my truck parked in the lot. When I asked if it was done, I found out it had not been worked on at all. I collected my truck and left. I was not notified about any of this...completely unprofessional and unacceptable.

We were looking at a car on their website and had a trade in so we contacted them to see what they would give us. They had us come in and before they gave us a value on the car tried to get us to sign an agreement that we would purchase their car if they could get us a certain value (below KBB at that). They did the typical scare tactics, would not give us back our keys, had $2,500 in mandatory dealer fees (total joke stuff like PPF, cosmetic kits, etc), and had us waiting around for a good 2 hours. Honestly.. I will continue to buy my cars online from national brands that deliver to you and have firm pricing. These guys just confirmed that the terrible dealer stereotypes still exist.

Not impressed with their customer service. Eric Gustafson as a service advisor didn't know Toyota vehicles well. He admitted so. He promised to have technician examine my car's 4 wheel drive mechanism, but did not do so either. AutoNation doesn't seem to train their service advisors with knowledge of Toyota vehicles. This time (6 months later), I am very impressed with service advisor Justin Thompson. He and his team got the work done within estimated time and returned my vehicle very clean. He was professional and respectful.

Excelente

just buy online. It's just another scummy car sales place. I'm never going to a dealership ever again.

Cait Lawson, my sales person, knocked it out of the park. I couldn't be happier with her efforts to get me into my new 4Runner.

Great service and keeps me updated on what is recommended for my vehicle.

Dear AutoNation Toyota South Austin, Please do better for your next customer. I bought the cutest car for my 16 year old daughter from you. Michael Fonseca, the Sales Rep, gets five stars. The rest has been a big, big mess. Day 2 of owning the car, the check engine light came on. At least three trips to Dr. Beemer (per your direction) and months later, the car was fixed, but not until it took you about two weeks to pay them. So my daughter's car sat for two weeks, held hostage, until you paid. Most recently, the crank shaft died. With an impeding $2000 bill, I started the hunt for my extended warranty information. One week, five calls later and Efrain (5 stars for him), I got the information. Four phone calls led me to complete dead ends. And why oh why does my bill of sale tell me I purchased Toyota Extra Care when I bought a MiniCooper? Had someone given me the correct information on my bill of sale or when I walked out the door, this would have been much easier. Please do better. Buying a car is not easy. Treat your consumer like you would treat your own child or elderly parent. Would love to talk with someone about this experience but can't seem to get to a human that would value the feedback.

Thank you for your service Alex. I was glad to set up my service over the phone and drive up. Glad it wasn't packed inside. A bit discouraged that majority of customers weren't wearing masks. My car sounds new again. It's now serviced I feel confident. Thank you

Spent half the day at Toyota. Talk to one of the sells girl (Laura) in the front about purchasing a 2016 tahoe. She told me they would call me and let me know what was the next step. It's been 1 month and still no call back. Waste of time. Atleast some common courtesy would have been great.

Waited 30 minutes at service before anyone came to my car to log it in. Normal service advisor not in and dealt with replacement person. Normal 10k service. Took 3 hours! Asked rep to take care of nail in left rear tire. Said air wasn't leaking so they did nothing, nail still in tire. Totally dissatisfied. Greg Taylor

I left at least 3 messages and never got a single call back. I was wanting to know how long it would take to get my $15,000 down payment back, if I returned the car during the "5-day grace period". This was 4 days after the sale, thinking I still had 1 day left. Nobody called back, because your "5-day grace period" in NOT 5 days, like the sales rep said, but 4 days. Joke was on me. I found out too late that the day I bought the car was Day 1 of your "5-day grace period", even though I finally got to sign papers and drive away late in the day, in the dark. Why was I wanting to return the car? Because, when I finally drove the car in the daylight, I noticed a rock chip and small crack in the windshield. And, I told them that the car had been cleared of any chip or cracks in your "160-Point Inspection". At first I was told that it did not matter that the "160-Point Inspection” was wrong, because the windshield WOULD be replaced. But then, within the same conversation I was told that the windshield WOULD NOT be replaced. That leads one to wonder how many other items were just checked off in your "160-Point Inspection", without someone actually inspecting the car.

Service advisor is reason why after my prepaid package is used I am definitely going elsewhere. Second, appointments are useless there you should look at operations more. A up to an hour appointment went o er 2 hrs. All walking get to go before appointments, per advisor the appointment only guarantees they won’t turn you away in the day. Therefore, you might as well come when they open and be in the beginning as a walk-in. Third, you should keep to time frames, especially when so long since some people actually plan around what you advise. Don’t buy the oil package when buying the car because then you are stuck using this place.

I’ve been on enough calls with corporate and your location so I don’t want to talk to anyone else - you can ask Jared Jones how it doesn’t really matter to him if I got my car from your location or not because it wouldn’t affect him. Or ask the manager Keith who said “you people are always trying to get something free” when calling for a tow on my car without clearing what the cost was. Also I bought a CRV from Honda.

I went there and I was served right away by Greg Coy and he was very nice and welcoming it only took 30 minutes to do an oil change the oil was clean and my car was washed . Everyone was very nice I will definitely recommend this location to friends and family ! Thank you very much !

Jared Jones always does a phenomenal job. Very informative. Genuinely a good service team provider. Grateful to work with him.

I am deeply disappointed with my experience with the service team. Not only that my truck was never fixed due to a lack of follow up with my insurance claim which I had to pay out of pocket to fix at another service dept., I found a dent on the side of my vehicle which was not there when I dropped of the truck. I bought the Truck at this same Toyota dealership back in April 2021 and since I've had my first time service and my experience with Jared and his service manager, Keith Hennessy was very lackadaisical and was poor to communicate with my needs. I was upset with my whole experience and cannot imagine anyone else going through what I endured with their service process.

I am deeply disappointed with my experience with the service team. Not only that my truck was never fixed due to a lack of follow up with my insurance claim which I had to pay out of pocket to fix at another service dept., I found a dent on the side of my vehicle which was not there when I dropped of the truck. I bought the Truck at this same Toyota dealership back in April 2021 and since I've had my first time service and my experience with Jared and his service manager, Keith Hennessy was very lackadaisical and was poor to communicate with my needs. I was upset with my whole experience and cannot imagine anyone else going through what I endured with their service process.

I was very impressed with.our liaison Cindy and found her rapidly-responsive, focused, customer-centric attitude top notch! I hope Toyota recognizes her rising-star potential, as she made a huge impact in our somewhat-unique selling situation, creating a pleasant and successful sale. Keep up the great work!

Do yourself a favor and go see Andy and Daniel! They took great care of me and made the car buying process a breeze!

Staff was friendly and service was performed in a timely manner.

The service was courteous and prompt. My car was ready when promised

excellent attention, they help the client in all aspects until they can leave with a new car. Thanks, David

This is my first time here for the 20k mile service. I went through the reviews posted on Google, and found a advisor, Jared Jones has more good review than others. I choose Jared as my advisor. He is good and I had a easy time. It took less than two hour to get the job finished. Thanks Jared and AutoNation team! I will come back again.

Here is my dissatisfaction with my visit: 1. It took 3 hours to replace a warranty tire. 2. I informed Erik Gustanfson the vehicle was pulling to the left and that was not checked. I figured my vehicle needed an alignment and Erik gave me several reasons the vehicle was pulling. He even drove the vehicle at checkout and noticed the pulling but failed to do anything about it. Because Auto Nation failed to provide accurate customer service, I took my vehicle to another service provider and was informed an alignment would not help with the pulling because we need all the tire replaced. Why didn’t the technician check the wear and tear of the tire, especially since the reason for the appointment was, I had a blowout. Driving on bad tires is very dangerous and a liability.

Well run as usual. TVs in the waiting room were too loud. many people were trying to work or talk on on the phone. Not many at all were watching TV

I purchased my very first vehicle through South Austin Toyota Auto Nation. It was definitely stressful especially with the demand right now but Isaias helped me get to the finish line and I'm happy with my purchase. They were responsive and was able to communicate if they previously communicated wrong information due to different types of issues. I would recommend not going on the website because it wasn't accurate when I got there due to the high demand.

As always, Jared and the techs provide quick and professional service. I won't take my Highlander anywhere else.

Service department Advisor is so Not professional so rude It's like talking to Chinese people and not understanding them at all Just go straight to corporate and report them don't even deal with them

I usually don't like going to get my car's maintenance done because it's old and I feel like every time I go, I'm told it needs lots of things done to it. It might be true, but my gut never feels right about it. This last time was different. My advisor Juan A. was patient with me and didn't make me feel pressured or rushed even though I had dropped off my car on a Saturday. He listened to my concerns and advised me on which services to get based on priority and my budget. I had no way of knowing if my car really needed the work, but my gut told me to trust him and the technician's recommendations. So I did and so far, I feel good about it. That's never happened to me before at Toyota South. Overall, the prices were a little bit higher than the other places I shopped around, but with the discount offer I received via email, the total price was more competitive in the end.

Not many dealerships are willing to work on 26 year old cars; let alone a semi-exotic JDM vehicle that was never imported to the USA. I’m very pleased that they have both the expertise and willingness to work on my vehicle. Well done guys, super happy with how it all worked out!!

If i can give these guys a less than one star review i would. These people think they can treat customers terribly because there is a car shortage. One of my employees went there to purchase a new vehicle. They told him he would receive it after 3 days. He ended up having to wait 10 days and they refused to give him a rental car which affected our work greatly. As a consolation they offered him a tint which was scheduled. He went to get it and had to wait more than 4 hours. When he talked to the manager, David, instead of offering a sensible solution he offered to buy the car back! Anyhow extreme rude customer service. Do not shop here.

The delivery of my car was late for a total of approx 10 days. Autonation did not agree to provide me with a loaner or rental. The manager did not go even an inch out of his way to help me get around and make it to work for an extra ten days without a car. I ended up paying a lot of money for a rental. Autonation’s sales manager really couldn’t care less about my inconvenience. After much complaining, One of the sales staff offered to give me a complementary tint on the windows. They said this would take about an hour and a half and we scheduled at 13:00. I got there on time and handed then my car. After an hour of waiting (14:00) they informed me that it will only be ready by 16:00! I keep wasting my time at this place and getting frustrated. Managers are not oriented towards customer satisfaction, in the current market they see customers as just a wallet. It doesn’t matter if you don’t buy or leave unsatisfied. They couldn’t care less. I would not recommend doing business and having anything to do with Toyota autonation south Austin, the place is a nightmare.

Terrible service once you walk out of this place having purchased a car. It's a shame because we've been trying to get some simple information on the packages that were sold to us for over a year and no one will respond to our emails or calls with any information of substance. As you can see in the attached photo, Victor has opened our email multiple times after requesting information and following up for months, but won't provide any information on what is included in the protection programs they upsold us. This is after a ton of calls that were never returned. It's a bummer because the car is nice, but terrible management here. Won't ever return. Theres a reason why dealerships have a bad reputation and this is one of them.

I bought my car here a few years ago and every time I come back for service I have a worse experience. This most recent time made me decide I’m never coming here again. These guys messed up my car during a tire replacement (my assigned advisor wasn’t even there so someone else had to do it), making me drive with wonky unaligned tires for days which put pressure on my shock absorbers and brakes unnecessarily. I was able to get it back in today to have them fix it and it turns out they didn’t do part of the service they promised last time - a tire alignment. That’s a huge thing to miss and then they tried to make me pay $100 extra for the service which should’ve been done with the initial tire replacement which I paid almost $1000 for in total. After saying I should not hair to pay for something I already paid for but didn’t receive earlier, the employees also lied to me about my check engine light being on, saying it was on when I came in that day (it was not), wanted to run more tests. The tests determined nothing was wrong and they said the light came on for no reason. I still never saw the light on even when I came outside to see how everything was going. This whole ordeal took over 3 hours even though I had my appointment set for 9am. Really felt disrespected here especially by the lying and everything takes forever despite having appointments.

Deceitful Watch out they want you to come in and then they lie

The waiting time to finalize the deal is longer than expected. But apart from the time everything went well.

the service took too long.

Ya were very quick and professional. I will certainly be coming to you if I ever need repairs again. Thank you again!

As advertisers.. No Hassle Pricing! I was in & out in an hour!! Based on my experience, I wouldn't change a thing. Thanks James!

I appreciated Melanie’s professionalism and that she wasn’t pushy. She even informed me of a service recall that I hadn’t received notice at home about yet. I will definitely be asking for her as my service advisor again in the future.

I turned out to have a bad battery, but the situation was complicated when the tow driver didn't leave the key. Nathan worked with me over the course of several days to smooth out the situation. He did a great job, and you have gained a customer.

The overall process was incredibly slow. We waited in autonation for over 4 hours to close the deal on the car, only water and coffee was offered. They made us go another day, and also waited an additional 3 hours to received the vehicle. Definitely it’s an experience I wouldn’t like to go through again

Worst service center. Took hours to get an oil change. No toys for kids to play with except a play kitchen that was dirty. Vending machine didn't work properly. They didn't vacuum my vehicle or wash it like the other toyota service centers.

Car brought in at end of day and was able to get it diagnosed the next day and returned to me. Thanks for the professional and customer service. Thanks again Greg.

I bought a used pickup truck which is covered by the Autonation used car warranty, the salesman Charles Dubon has been so far the only good thing of this transaction. This truck has been failing to start right after the first week, the instrument panel looks like a Xmas tree all with all the warning lights on. Finally I took the car to the them using a tow truck last Thursday, it seems they couldn't find the problem because they took the truck to the Ford dealer next door. Ford found the problem and now they are waiting for Autonation to authorize the repair of a car they sold to me 3 week ago. In the meantime they do not even authorize a loaner for me to move around.

Angel was the absolute best Sales Associate I could have asked for. He made the whole process incredibly easy, was extremely communicative and knowledgeable about the truck I was purchasing. I run a small business and have very little extra time but Angel was respectful to that and handled everything without wasting any of my time. For that, I will send anyone I know looking for a vehicle to him!

The GM has very good customer service

Horrible service. Was on hold for 30 minutes just trying to even talk to someone.

Worst service experience ever! Scheduled an appointment for 12:15 PM for oil change and alignment. Vehicle was finally done shortly after 4PM. The Service Advisor did not once provide an update throughout the waiting period even though he knew we were waiting for the vehicle in the lobby. We had to escalate to the manager to get an update. In the end we were provided the oil change and alignment free of charge, but the multipoint inspection sheet indicated that the differential fluid among other items needed "immediate" attention. The service advisor decided not to bring the multipoint inspection items up with us and just gave us the paperwork with the comment" My manager said no charge". I did not notice the items called out in the multipoint inspection until I arrived home. So that's on me for not verifying the paperwork prior to leaving the service center. We never asked for the service we had an appointment for to be free of charge. We wanted our vehicle serviced prior to a long road trip. The fact that Autonation returned the vehicle to us without offering to address the items their certified mechanics pointed out as needing immediate attention is just bad business. I have been a longtime customer of Autonation South, but what a bad experience.

First time car buyer and Laura did a great job in helping me find what I need. Let her know my budget and what I was looking for, I was approved for a few cars before I walked in. Only took about 3 hours and I left with a car I love. 2020 Camry. I'd highly recommend working with Laura Padilla, she was professional, friendly and very helpfully.

We bought a 2021 Toyota RAV4 here a couple of weeks ago and could not have been more pleased with our sales rep and the financial department. Patrick Carrillo gave us the best test drive ever! He patiently showed my husband and me all the car's safety features and had us drive on smooth, fast highways and bumpy backroads. He stayed in contact with us after we kept car shopping at Howdy Honda where we had the worst customer service ever! When we returned to Toyota South, Patrick showed us a few more RAV4s and we found the best fit for us. Then after great service with their finance specialist, Patrick took his time showing me how to use the car's instrument panel, explaining Apple CarPlay and the Bluetooth features. He patiently answered all my questions and never made my husband and me feel pressured or rushed. So far, we really enjoy driving our RAV4, and we highly recommend car shopping at AutoNation Toyota South Austin. Ask for Patrick Carrillo!

Amazing experience, CAIT THE GREAT! Please ask for her, she truly made my wife and I feel like family :-)

Dalton Deavwall is the guy to see. He made this place feel like a breathe of fresh air compared to other car places I've worked with in the past. These guys are truly here to listen & find a great vehicle for the value that you're looking for. Excellent customer service across the board & very accommodating! Highly recommend this place.

To be fair, I have posted several 5 star ratings about the service department here but this last experience is hard to understand? Our Prius with 180,000 miles on it had a serious problem and after having it towed in for diagnosis on Tuesday morning, I never received any information until I drove there today (3 days later) to personally speak to the Service Manager Mickey. I now know that our 2010 Prius needs a new motor and that i am mostly to blame for driving it in to the ground but I definitely deserved a return phone call, text, email or voice-mail without having to drive over there to find this out!

2/3

Found my next vehicle via an alert setup on Car Gurus. The listing was so new that only one photo was available. After requesting additional information sales rep Eric Lemacks with Autonation Toyota Austin personally provided additional photos, answered questions, validated features and provided a no hassle quote via text and email. This was all within 2 hours of initial contact! 4 hours later, our credit union financing was secured. We left Willis Texas with a letter of credit at 430 pm, made the drive to Austin arriving 30 minutes before the dealership closed. The auto was completely detailed and ready. We test drove, inpected. completed all paper and was back on the road an hour later. What exceptional customer service from Autonation Toyota Austin, but more importantly, from Eric and Ali the Finance Manager. Thank you Both! We will definitely be back!

Thank you Marc A for the Great service! Just another reason why I will always drive aToyota. This is the best service center around.

Found my next vehicle via an alert setup on Car Gurus. The listing was so new that only one photo was available. After requesting information, sales rep Eric Lemacks with Autonation Toyota Austin personally provided additional photos, answered questions, validated features and provided a no hassle quote via text and email. This was all within 2 hours of initial contact! 4 hours later, our credit union financing was secured. We left Willis Texas with a letter of credit at 430 pm, made the drive to Austin arriving 30 minutes before the dealership closed. The auto was completely detailed and ready. We test drove, inpected. completed all paperwork and was back on the road an hour later. What exceptional customer service from Autonation Toyota Austin, but more importantly, from Eric and Ali the Finance Manager. Thank you Both! We will definitely be back!

I moved back to Texas a few months ago, have been taking my leased Toyota here, and purchased it in July. My experience has been mostly positive, and I personally really like my salesperson. However, the dealership really messed me up today. Sooo... THINK TWICE BEFORE LETTING THEM REGISTER YOUR VEHICLE! When I went in to purchase the car, I had already had it inspected, and had made an appointment to get it registered and get my plates. But the dealership was like - no, we can register it for you! Great, I cancelled that appointment. I also had an appointment with the DMV to get my new drivers license - the soonest I could get was 2 months away. The week before I went into the DMV, I noticed that my buyer's tag was expiring, and I had not received my plates. I called the Sales Office, asked about my expiring buyer's tag, and the guy on the line told me that plates are running late, the DMV will understand, and it won't be a problem. So I go to the DMV and... guess what, it's a problem! They won't give me a driving test if I don't have up-to-date registration. I have to schedule another appointment... two months down the line! All that time, I'll be driving w/o a proper license. I reach out to Toyota, and they're like, come on over, we've got your plates. Wait, WHAT? They have my plates? Why didn't anyone contact me? Why, when I called the week before, didn't they check on this for me? They were extremely apologetic, but it doesn't compensate for my time that's been wasted, or the extra ticket I may get if I'm pulled over. 10/11/21 Toyota left a friendly response to my initial review indicating I could call the General Manager to discuss (see below). But the number given is just the main line into a phone tree. I selected Sales, talked to a friendly guy who was happy to discuss my issues. He kept saying, Do you STILL want to talk to the GM? And I was like, I think the GM wants to talk to ME. He finally said the GM was out, but he'd leave a message. And of course no one called me back. So the response was simply to cover their tracks, and this dealership wasted more of my time!

What an amazing car buying experience! We had the pleasure of working with Patrick Benadum. He was the most genuine and helpful car salesman we’ve ever worked with! He paid attention to every detail and went the extra mile! So grateful for this dealership and Patrick!

Excellent customer service.

Takes 3-4 hours to do basic maintenance like an oil change. Don’t use their services unless you have a full day to spare sitting and waiting for your vehicle.

One reason I would not recommend it for someone making a Toyota purchase is they did not seem to be above board with information about leasing the Toyota. They said they could not connect with Toyota Financial Services. Also they offered online to buy my car regardless of whether I was purchasing a replacement vehicle or not. At the dealership i was told they would only buy my Highlander SUV (car) if I was leasing or buying a car.

Always Great Service !!!

Worst customer service. Takes 3 hours for a routine 5k service even after having an appointment.

14 consecutive missed calls from service advisor because I was late returning a loaner vehicle that had no return date.

I will never bring my truck back here again. I have lost all confidence in this service team. I came in for an oil change and tire rotation. Was told that it was not possible to rotate my tires. When I asked the service tech he just shrugged and said “I don’t know what to tell you one of our technicians was probably feeling lazy and wrote down they couldn’t do it.” I then pointed out when I got to my truck that at least one wheel had been rotated. He looked at me shrugged and just walked away. When I got home I was looking over my vehicle and notice one tire looked off. I checked the PSI and it was at 57 PSI (Supposed to be a 34). I had recently filled my tires before taking in for a service here and know that it was at 34 when I dropped it off. Why was my tire inflated to that PSI? Will never go back here again.

After receiving horrible service multiple times at Charles Maund, I decided to take my auto to AutoNation Toyota South Austin today. This was my first time getting my 4Runner serviced at this location. I spoke with Jacob before scheduling my appointment. He provided excellent customer service! Service was fast and they did not give me the usual run around. This location will definitely be my new auto service provider for my 4Runner. Since this was my first time at this location, I went to the front desk cashier and a hispanic gentlemen was very rude. I told him that this was my first time at this facility and that I didn't know where to go or talk to, to pick up my vehicle. He was very abrasive and he seemed upset because I bothered him with a question. Overall, I had a great experience (With the exception of the front desk cashier.) Kudos to Jacob for great customer service!

That was my first time meeting Tony , and he provided me with excellent customer service. He kept me in the loop on the status of my vehicle and explained to me what the maintenance professionals did to fix the issue and I greatly appreciated that. Excellent job all around!!!

Work always done to my liking. Jared is awesome with his customers.

My service advisor, Art Gomez, is always friendly and professional. I can trust Art to make sure my car is well cared for.

Amazing service. They are super helpful, patient, and genuinely caring. I've been going here for two years and seeing Tony Sabatino since I moved to Austin, and I'll never go anywhere else. Tony is always so helpful and kind. Very appreciative of their customer service and work. He always provides me with quotes upfront, gives me the details in ways I can understand, and is quick about returning any and all of my calls. Going to car dealerships as a femme is really intimidating sometimes, but Tony has truly taken away all of the anxiety about cars and prioritizes my safety. Really love going here!

Great place to buy or lease a Toyota. Look up Shaddi if you are there, he is a very professional yet personable person.

Service was timely and polite, but the quote for repairs was nearly 10X what I was able to find elsewhere. It seems hard to justify charging this much, even if parts aren’t after-market.

Was in and out within two hours. Tony Do was very communicative and helpful throughout the whole experience.

Buena atención

I'm generally very happy with the service provided by Autonation. The waiting room is very comfortable, with free coffee, tea or chocolate and convenient snack- and drink-dispensing vending machines. My service rep, Jared Jones, is outstanding. Everything is very clean, and the service performed seems to be well done. My only concern is the length of time it takes to get things done. There was a snafu of some kind in the shop during my last visit, which I understand does sometimes happen; but just in general it seems to take too many hours to get stuff done -- two hours or so for an oil change and state inspection, for example. A guy next to me had the same complaint. Update as of September 16: pretty much everything I said before is still true. Jared continues to be an excellent service rep, and when it comes time to find a new service manager, he should be the one. The wait time is still lengthy, But the facility is very popular and busy, especially these days. So if you can’t drop your car off, be prepared to spend some time in the waiting room. Shuttle service has been temporarily discontinued due to Covid, so if you only have one car you should think about it rideshare service.

Requested services were not completed even though it showed completed in the final report....

There are no courtesy rides or loaners, so I waited 8 hours for my car to be ready. In all, I think they got maybe 20 min of work on my car. They only charged me for one item in my to-do list, which I appreciate.

I had to take my vehicle back the next day the tech checked off that he check the cables that attach to the battery which was a lie because you could see they were corroded which they did not info me or note this. So when I took it back that is when they realized it. I was having issues with my A/C which come to find out Toyota did not place the battery in my vehicle properly make my A/C switch from cold to cold air is how it was discovered that my cords connect to my battery were corroded. No to happy with the techs just checking off anything .

Tony Sabatino was incredibly helpful in finding the problem and a way to fix the problem within my budget. I couldn't be happier with the service I got.

A while back traveling to Tucson I had my toyota serviced since a 5000 mile service interval does not get you very far if traveling by car. In any case, that experience raised my expectations substantially. I suggest you try it. I would say that the experience here in Austin is adequate at best. What I experienced in Tucson was a larger, brighter service area. The service area had a café within it. I was given a voucher to purchase refreshments that amounted to lunch. I was offered an extended service plan that would have saved me money on the next year or two of scheduled service that was never offered at Austin. Austin offered me the opportunity to sell my Toyota so that I could spend money to buy a new car already on the lot that probably needed to be unloaded, and my current car could be sold by AutoNation in Austin for more than I was offered. I am going to stop here.

Excellent service Mr. Art Gomez is an excellent person and outstanding advisor. Great that he is at Auto Nation Team Thanks

AutoNation Toyota Service team rocks. Jared Jones always takes good care of me and my camry!

Art Gomez was professional and genuine. Let me know what my car needed and they could do it all

Good courteous service even when the other customers are being abusive to the staff. It would be nice if they didn’t lie to to me when the service advisor is out for the day. They say he’s out with a customer when it’s really his day off or he had a family emergency. I then waste time sitting in his office while everyone else ignores me. This has been going on for years and I still fall for it because I don’t want to believe that they would lie to a customer about something so simple.

I’ve been a Toyota fan for many years and all with my family too, I decided to go with me Nissan To get a car I will never go there again. The people Customer Service don’t give you a break for nothing wanna charge you for every little single thing It’s all about money in their eyes. I walked out on the Toyota company with a brand new car, Trading my Nissan and walked out of there with a 2022 with a great bargain. The manager was excellent and is a people person that you would want to go back and tell everybody to go there to do business. I was so happy with the deal that I wanted to cry. They treated me like a person and customer service was excellent to the sales person.. They seem to be more concerned about making you happy instead of seeing dollar signs. And now I’m back with my Toyota family and never leaving again!!!! Thank you Toyota, Very happy and very satisfied.

I had a great experience working with Paul Avalos. He was flexible with my out of state car insurance and made sure I drove off the lot in a car I loved. I would definitely recommend working with Paul, he’s responsive and on top of his game.

Worst deslership service i have ever experienced. When i first inquired about a car, they do their best to get you to come to the dealership, but in the worst way possible. The sales guy would force me to come in as if there was an emergency. Then the used sales manager would lie saying that the price would go up by 4k tomorrow if i hadnt purchased that day. After i bought the truck, because i loved it. The next day i noticed rust on the car, even though it was a 2019 tacoma with only 27k miles, the car had electrical issues with the backup camera, and there was a front camera that they said would be covered under warranty, but then they said that it was aftermarket, there for it couldnt be covered. Then i got furious and told then that they sold lemons, and then the manager of toyota aproached me with his members to back him and then kicked me put of the dealership. Never going back to autonation. Only cares about your money.

Always have a pleasant experience at AutoNation Toyota South Austin. My Service Advisor, Isaac, was great and got me in and out timely.

All staff were kind and professional from check in to closing. Great customer service, Jarod clearly explained services that were recommended for my vehicle, and we discussed options to postpone less critical services (e.g. replacement of windshield wipers). I will continue to use this company for all my service needs

My service rep was Jared Jones. I came in at my appointed time but had to wait in my car for about 20 minutes before anyone came to get my car. No big deal. I was told it would be about a 2 hour wait for the work on my car to be completed. 2 hours came and went so I went back to Jared to see if my car was ready. Turns out, it hadn’t even been started on. Apparently two of the mechanics didn’t show up for work that day. Jared then offered to get me a rental car as it was clearly going to be quite a bit longer before my car was ready. I left in a red RAV4, which didn’t seem to have been wiped down/sanitized since the last person they rented it out to had used it. Not especially comforting with Covid running rampant. Regardless, I get home in about 45 minutes (I live that far away) and get a phone call from a service guy (not Jared) asking me if there is a set of golf clubs in the trunk. There was, so clearly the car hadn’t been cleaned/inspected since the last person used it. Awesome. This guy (can’t remember his name) then asked me if I could bring the car back. I asked him if my car was ready, he confirmed it was not. So I said no, I will bring it back when my car is ready or they can come retrieve it. He then ASKED IF HE COULD SEND THIS RANDOM PERSON TO MY HOUSE to collect their golf clubs. Apparently he had an early tee time the next morning. I’m not a lawyer but I am sure this would be illegal or at the least against company policy to share customer information. I obviously told him he cannot give this random guy my house address. I eventually got my car the next day. I just thought someone at Toyota should know that one of your employees (again, not Jared) tried to send another one of your customers my information, there’s no way that would have been acceptable in my eyes.

Excellent experience Art was great

Just went for regular maintenance and received an offer to make so many maintenance work for which I picked wheel alignment, but at the end I was getting charged even for the oil change which was like $70! They have a db where they can check that the car is under warranty, I shouldn't need to go and complain that they are charging more than they should. The service is not bad, is just that services under warranty should be automatically free, not "after complain" free.

As quick and smooth as possible. Friendly team all around. Shout out to Isaias for helping me with my new rav4.

I am so thankful for the smooth process in the purchase of my new vehicle. My sales associate Jesse Martinez and finance manager were able to meet my expectations by all means. Definitely a great experience at this dealership. Highly recommend. Can't wait to travel in my 2021 Highlander XSE!!

Great service department… There are 3 Prius in my family… 2006,2017, 2018. All purchased there and serviced there… including the body shop… after catalytic converters stolen off the 2006… they installed factory new one and a protective plate that they recommended we buy elsewhere to deter theft. Gave my son a rental free for weeks while waiting for the part. They are great!!!

Justin, Chris, and Howard worked together to make our car-buying experience very positive. Thank you!

BUYER BEWARE. AVOID AT ALL COSTS. Be prepared to be taken advantage of. They will not tell you a price on the phone, give you options, or tell you what anything costs... they will source the most expensive parts, tires, and even if you tell them to take them off, you're stuck. The manager, Keith Hennesy will try to convince you he's doing the right thing, but really they just care about taking you for as much money as possible. They're suggest a "not a big deal, we can take care of it for you" services, and then blindly charge you $450 for a service you didn't need, or want. Charge you $150 PER TIRE, then pay to have the installed, and another $100 tire disposal.... I WANTED THE TIRES! AVOID AT ALL COST. GO ANYWHERE ELSE.

BUYER BEWARE. AVOID AT ALL COSTS. Be prepared to be taken advantage of. They will not tell you a price on the phone, give you options, or tell you what anything costs... they will source the most expensive parts, tires, and even if you tell them to take them off, you're stuck. The manager, Keith Hennesy will try to convince you he's doing the right thing, but really they just care about taking you for as much money as possible. They're suggest a "not a big deal, we can take care of it for you" services, and then blindly charge you $450 for a service you didn't need, or want. Charge you $150 PER TIRE, then pay to have the installed, and another $100 tire disposal.... I WANTED THE TIRES! AVOID AT ALL COST. GO ANYWHERE ELSE.

They try to be as quick as possible. Service people always pleasant. And they even clean your car for you outside and in!

Very prompt and courteous service

AutoNation is doing great work but the prices are higher than your local small repair shops. I would recommend AutoNation for your more specialized work and the smaller repair shops for less complicated routine maintenance. AutoNation does have good people trying to do a good job.

Tony is an excellent employee. With all his professional expertise, was able to assist me in explaining all the things my car was in need to get it up to standard. Rotation of tires, oil changed,, something with engine and ordered something for back tail light. He is very kind and caring which was greatly appreciated by me your client. He should be acknowledged. and recognized for his great service. sincerely. , Elma G Briscoe,.

Don’t work with a salesperson called Rishi .he is the worst and not professional at all He is not honest and made so many mistakes

It’s nice place ,but don’t go to he rishi he’s been rude with me and my friend too , and he is did a lot mistakes.

My wife was looking for a new vehicle and with inventory so low, I was not sure we would find what she wanted. But AutoNation Toyota South Austin came through for us in a big way. Not only did they get us a new Sienna minivan in the spec we were looking for, but they gave us a great value for our trade. Great group of folks that were friendly and honest the entire process. Second time customer with the dealership and we were treated extremely well.

After 16 years, still my go to dealership. We have purchased four vehicles at AutoNation Toyota South Austin and have had every scheduled maintenance performed in their service department. For the last six years, our service adviser has been Jared Jones, and I could not me happier. He always greets me with a smile, always treats me fairly, and has me back on the road in no time.

We had been in a car accident and totaled our vehicle, but thankfully we were all okay. I found a vehicle I liked online (Toyota Highlander XLE), but it was sold the same day I called. Eric helped me get into a Limited Highlander which had all the bells and whistles, which he explained in depth. Daniel helped out immensely when it was time for financing. We got the car at a good price, even during a chip shortage, and we got the payment close to what we wanted. Appreciate all the help and I’ll be back when it’s time to get our next vehicle.

Always well taken care of at AutoNation Toyota!

Great Place! Great Service! The Service was Excellent!

Never had a car buying experience go down so smoothly like my recent one. Jesse Martinez made this seem effortless on my behalf and ensured me that my buy would be worth the time and money and boy was he right! I am only going to one dealership going forward thanks to the expertise and professionalism of this Autonation Toyota

What a great buying/trading in experience! Cait Lawson listened to exactly what I wanted and kept me informed throughout the process no pressure whatsoever just let me know the options available in this crazy time. I ended up changing my mind mind and she and her team worked on making my trade in happen. Kudos to all involved. I really feel like part of the Auto Nation family versus just another customer. Thanks Cait.

They told me my brake pads were not original Toyota parts, and that they were worn down and needed replacing ($760). My sequoia is always serviced at my previous Toyota dealership - so I was skeptical. I took it to another Toyota service / dealership, and they said my brakes were still in the green and perfectly fine. Highly recommend diligence and possibly avoidance when it comes to this service department.

Isaac was an outstanding service rep. He did everything in his power to fix our problem at the most reasonable price and was thorough in checking our warranty benefits and helped us get a loaner car for the days our car was in the shop. Well done, Isaac and AutoNation!

Chris made it very easy for me.. I couldn’t be happier. Great customer service and I’m in love with my new 2021 Rav4. She’s beautiful❤️

If I was going to buy a new Toyota this would be the place I choose to buy my next new car

This is my second time at Autonation and I've been pleased with both the car and customer service both times. Efrain has helped me on both occasions, he's friendly and gets me in and out and as quickly as possible. It takes 2-2.5 hours from soup to nuts, so for those of you who don't want to wait inside, they've put some seats out in the shade for your health and safety.

My experience started positive and quickly went down hill. I would not recommend buying a vehicle from these people. These guys are ridiculous. They will be the most attentive people in the world until you buy your vehicle. I have spent hours on the phone trying to get someone to pick up with no luck. I just want my license plates. I guess I'll have to drive an hour and hope my plates are still around. Pick up the phone!

I enjoyed my car buying experience at AutoNation much more than my last few ones (at another, to remain nameless, dealership). Caitlin, our salesperson, was very personable (honestly, downright cool and hilarious) and responsive to all my questions/needs, and our finance guy- shout out to Daniel "D-Flo" Flores- was helpful and transparent regarding all the fees and options. He even managed to knock a few points of our pre-approved APR, which was awesome! At the end of the day, I left with the car I wanted at a price I was happy with, and what could be better than that?

Brian the sales rep is a good dude to deal with!

The review I never thought I would write! I just had an amazing buying experience with a used car dealership! Marc Diaz, my salesperson, deserves the credit. He took my experience personally and made it as good as it could be. Thank you Marc. I was treated with respect, received quick and efficient service and the entire transaction took less than an hour. That is nothing short of amazing. Not only that, when I discovered a few defects in the 4 year old car I purchased, Marc did what was right and immediately got my car into the service department to get those things fixed (alignment). I'm really happy to say that I would recommend AutoNation Toyota South Austin to anyone looking to buy a car. I've purchased dozens of vehicles over the years, many from dealers and this was my best experience by far.

I had a appointment to get my car serviced at 8:00 am. When I got there, I waited for 25 minutes before a greeter would meet with me. They were going around to the cars that came behind me. After I waited for 45 minutes in the waiting room I checked with the service guys and I was told that it will another hour and half for a simple service. They have not yet started on my car. I asked a loaner car but was told none was available. My car was done at 10:45 am. Not very happy with the service.

Great service, in and out quickly. Found issue that I didn't know were there and fixed it at minimum cost.

Robert Washington came in for a oil change and did other work that he couldn't forward charge him 205 that is crazy

Recommended service is performed.

Customer Service was good and the process to buy my AutoNation Certified vehicle was easy. I drove the car and noticed that the steering wheel vibrates a little bit. I did a visual inspection and noticed that the front driver side tire was in bad condition. I bought two new tires to see if the tire was causing the vibration. The personnel at discount tire showed me that all four wheels (rims) are bent, which is probably causing the steering wheel vibration. So I went to Cleo Bay Honda in Killeen and paid out of my pocket $128 for a complete diagnosis of the vehicle. (I have the receipt) Problems found in the car: - All four wheels (Bent) for a repair cost of $6,690.24 -Alignment $124.25 - Engine and Cabin Air Filters $137.23 -Brake Fluid Service $172.95 -All three wiper inserts are $64.41 Total: $7,189.08 The vehicle goes thru a 125 point inspection and would have identified the deficiencies mentioned above. I called my salesperson, and he informed me that the wheels are not covered in the autonation certified warranty. I don’t mind paying for everything else out of my pocket, but the wheels are expensive. My expectations when buying a certified vehicle are high, and AutoNation's reputation is good. So I trusted them for providing me a certified car. My recommendation to the store is to review the process of the 125 point inspection and to ensure the personnel is doing it correctly.

Juan really helped me out getting the oil changed and a few recommended services in record time. I felt like I had a personal pit crew. Thanks again Juan.

Great Service!

We purchased a 2021 Toyota 4 runner from Salesman Tom Naughton. He was awesome from start to finish. We came in from San Antonio late one afternoon, Tom stayed until we were done with paperwork. He patiently took the time to explain all of the features and how to use them to my wife. Tony in finance was very thorough and took the time to explain warranty options and other dealer additions. He was not pushy at all! pretty much explained pros and cons and let us make the decision. Great overall experience. In this day and age you cant expect much in customer service. These guys got it down! Wish there were more dealerships like this! Not only best price in Texas, Excellent customer service aswell!! We will definitely do business with Auto Nation Toyota South Austin again!

Excellent service. For many years, I had been going to San Marcos Toyota where I purchased my 2007 Prius. I wanted to try a Toyota Service Center in Austin because it was more convenient. The AutoNation Service Advisor, Tony Sabatino, treated me like I had been a life-long customer. I was having my car serviced because of an air conditioner leak that I was told required major repair. Tony had the vehicle inspected and diagnosed the problem. He then sat down with me and explained all parts needed to do the repair, and went over the cost involved and the time it would take. He pointed out that the majority of expense would be labor due to the number of hours required to complete the work. The service facility was clean, spacious, and comfortable. The staff were all extremely welcoming and courteous. And my trusty 2007 Prius is pumping out cold air once again!

Customer Service was good and the process to buy my AutoNation Certified vehicle was easy. I drove the car and noticed that the steering wheel vibrates a little bit. I did a visual inspection and noticed that the front driver side tire was in bad condition. I bought two new tires to see if the tire was causing the vibration. The personnel at discount tire showed me that all four wheels (rims) are bent, which is probably causing the steering wheel vibration. So I went to Cleo Bay Honda in Killeen and paid out of my pocket $128 for a complete diagnosis of the vehicle. (I have the receipt) Problems found in the car: - All four wheels (Bent) for a repair cost of $6,690.24 -Alignment $124.25 - Engine and Cabin Air Filters $137.23 -Brake Fluid Service $172.95 -All three wiper inserts are $64.41 Total: $7,189.08 The vehicle goes thru a 125 point inspection and would have identified the deficiencies mentioned above. I called my salesperson, and he informed me that the wheels are not covered in the autonation certified warranty. I don’t mind paying for everything else out of my pocket, but the wheels are expensive. My expectations when buying a certified vehicle are high, and AutoNation's reputation is good. So I trusted them for providing me a certified car. My recommendation to the store is to review the process of the 125 point inspection and to ensure the personnel is doing it correctly.

I waited for an hour and a half and they haven’t even started servicing the car.

Pulled up at 1030am on the button then waited 5 mins for advisor to show up. Advisor quoted me about 2 hours for the work. Took 3 hrs 20 mins for oil change and inspection. Won't be going back.

Isaias Fuentes was my sales person and he did a good job. The car was ready for the test drive when we arrived. He was able to answer any questions we had. The things that caused only 3 starts are related to finalizing the deal. I traded in a car and applied some of the trade in value to the new car and the rest I wanted cash back. It look them 2 weeks to get me the check. I had to call them since no one ever called me. The car I traded in did not have a lien. There is no reason that it should have taken 2 weeks to pay me for the car that they essentially bought from me. Daniel Flores was the Financial Service Manager and he had a ton of flakey excuses and never seemed to know what was going on. This is the second time I've purchased from an AutoNation dealer and the second time it has not gone smoothly after the sale. I will avoid them in the future.

service good but took 31/2 hrs to roatate tires and change oil.

Great service, exceeded my expectations. They were able to minimize my time at the dealership. Like the shortest time ever and, Chris C. Was able to make the deal I wanted happen. Usually I set my expectations of buying a car beyond reach for my first and second choices…. And while I didn’t get my first choice (I actually could have if I’d been willing to wait for the vehicle I wanted) however I actually got a better vehicle then I expected. At this point 2 weeks after purchase, we’re very happy with the vehicle and service!

Great customer service! Epi Rodriguez provided timely updates and made sure I was informed of the necessary maintenance needed on my vehicle. Thank you!

No pressure sales, love my new truck and the service I received.

I sold my A3 to AutoNation. Cindy Ventura was awesome. Very friendly. She handled the purchase very well. I didn’t have to do much except for sign papers. Went above and beyond for her client.

The service Jared has provided on my 2009 Venza over the last 7 years led me back to buy another vehicle yesterday from AutoNation South Austin. My 4Runner will be back there for all its future service needs. Aaron Scales made the process of purchasing a replacement for the totaled Venza painless and pleasant. I highly recommend this agency!

They are so professional and swift!

Amazing Customer Service! Tony helped me out great guys, real professional, made getting my truck service quick and easy. Thanks

Comfortable waiting area, friendly helpful staff. They are so busy on the weekends you have to be prepared if you are going to wait there for your cars service to be completed.

Jared is an awesome CR. He keeps us informed on work, is honest and most helpful. He is a treasure to work with. :)

This was an awesome and stress free experience. This was my first new car and Andy did an excellent job of walking me through the process. If you are looking for a car I recommend working with Andy!

Had great and fast service when I went in for oil change. Art was polite and to the point, considerate of my time. Great job!

Had a great experience purchasing my fourth Tacoma. It was Jim who helped me, and he made the process seamless. I was recovering from a severe auto accident, and he made sure to accommodate my needs and was very kind and helpful. I was able to get the exact vehicle I wanted, and am very happy with it!

The salesman was very helpful once I arrived at the store and the process was simple. I test drove a Tacoma and Tundra and decided to go with the Tacoma. I did have an issue after buying a new Tacoma but I am working with the GM to resolve this.He was very responsive and helpful.

to get someone on the main line to answer is impossible, never give you copies of what you signed for, unresponsive and uncaring processing agent.. buy somewhere else.

Super recommend this place for a newer/new car. NO haggling, no pressure, no worries. I absolutely love my pre-owned Toyota, courtesy of Ed! Ask for Ed for top notch attention to detail and information about vehicles.

I brought in my Prius for its first service. When picking up the car, I noticed on the last page of the paperwork “Nail in front driver side tire.” Nobody had mentioned this and they were ready for me to drive away with a leaking tire due to the nail. I have the road hazard tire protection plan, however they did not have my tire in stock. Because I was unable to wait over the weekend for a replacement tire, I had to pay to have the tire to be repaired, although I was told I’d get a discount on the repair.

the people were great, Jim Lee in sales was easy to work with and i would work with him again. Just wish the whole process did not take so long

Exelente trato

I always feel well taken care of when I visit AutoNation Toyota South. Jared has been my service advisor for a decade now, and I can't say enough good things about him!

Always great customer service. Thanks Jared!🙂

Go see Melissa Davis at Auto Nation Toyota! They listened to my budget and met all my needs every step of the way. All my questions were answered with experience and kindness + no sales pressure. I got a good price for my trade-in and walked out with a new used car that I'm happy about. Thank You Melissa + team!

Excellent customer service! Collin Maleski and the rest of the team went out of their way to find the best deal and walk me through the process. Definitely a happy customer✨

They took about 30 minutes to service the car when estimate was it would take an hour. Fast and efficient.

In all honesty, I had the best car buying experience working with Joshua Reese!! The final price was exactly as negotiated and there were no last-minute surprises. He made this process so easy through his quick and clear communication skills. He was a pleasure to work with and I would definitely buy another car from him!!

The dealership and Tony Sabitino went above and beyond what I expected. They deserve the 5 star treatment.

Quick and fast

If I could give it a negative star I would

You would think that when you purchase a "certified used" vehicle from these people in May that the maintenance light would not come on in July. I took it in for service only to learn that it needed everything from the coolant flush to the braking system. Is it just me or shouldn't all of required maintenance be done on a used car before you sell it back to the public? I mean, I understand if it was a private purchase, but this is the dealership! BTW - when did oil and filter changes cost $90? Maybe I am out of touch, but I thought I would just say.

AutoNation did a great job with my car. They were on time, stayed in communication with me, and did a great job with my car!

For my first time visit and car buyer this was a very amazing experience they really value there customer Isaias Fuentes was very helpful and explained me all very well thank you satisfied.

Pleased with all three updates or repairs. Well received by dealership

After leasing my vehicle through Toyota, I decided I loved my tacoma so much that I wanted to purchase it. I went in for a quick visit and was not pressured into anything. I had to take a few extra days and figure out my financing. Ed Fernandez was my sales assistant and he was incredibly responsive and helped me take care of everything from the comfort of my own home, through text and email. That absolutely works best for me. Next time I want to buy a vehicle or, more likely, trade my beloved Tacoma in for a newer one, I will absolutely be going to this Toyota and asking for Ed.

If you go there definitely ask for Eric Lemacks. I have been in car sales for a while. I know the gimmicks and the games and he doesn't play them. He is upfront and honest about his deals. I was there to help my mom buy a car, I know now that even if I wasn't there he would have taken care of her. We drove all the way from San Antonio. The sales manager David was very good too, no bs straight forward and honest, very concerned that my mom was happy with the car over making a car deal happen. They are both an asset to the company. Also Ali in finance was great too, all around a great experience.

I wasn't looking for a new car, but Chris C. and his sales manager made me an offer that was too good to pass up. They were patient, informative and never once pushy. I really appreciated the way they treated me.

So my boyfriend and I came on an impulse to check out this car I’ve had my eyes on (2019 Rav4). Paul was super helpful and knowledgeable on the car. He answered any and all questions we had, and there were a lot. I was on a pretty strict budget and price I was willing to pay, and Paul really worked with us and got us the price we wanted! Plus I was trading in my old car and he helped get me get the most money for it. I can’t recommend this place enough, especially Paul. Everyone was just great and made my car buying experience really smooth.

Very good customer service. I have a pleasure to be helped by Tony Sabatino,, who is very patient, giving me a lot of advices how to keep my car in a good shape. waiting time was short and waiting facilities are very comfortable. Thank you very much

Fast services

Completed all the service promptly and also programmed a feature on my vehicle that was mentioned in the manual.

They were slammed with many unscheduled customers all at once. I had a scheduled appointment and they were running behind. The Rep provided clear accurate time estimation and they comped the work on time and they comped the cost due to "inconvenience to you." Great service.

AutoNation's service rep Jared Jones is always helpful and professional.

Scheduled a tire replacement due to a nail puncture in 2 tires. Advised the service team that I had Tire & Wheel Protection Platinum Plan which replaces the tire of any road hazard instead of a patch/repair. Service team advised they had not heard of this plan, even though it is a manufacture protection plan, and stated they would research and advise. 2 hours after my scheduled appointment I was advised my car was done and the tires were patched....It was again another run around stating the Tire & Wheel Protection Plan is replacement and not a patch service, which I paid extra for at time of vehicle purchase. The service team then realized the claim submitted by them returned stating it indeed was a full tire replacement, but they failed to note that for the maintenance team to move forward with. Another 1.5 hours had passed (totaling a 4 hour wait from a scheduled maintenance appointment) my tires had been replaced and I was on my way after business closing hour. If I had not been adamant and knowledgeable of my purchased plan it would not have been honored.

My buying experience was great, Dalton made the whole process easy and I’m very happy with my new S4. The dealership as a whole was nice and clean and they gave me good trade in value for my car. Will be using their dealership for my future car purchases

My time at AutoNation Toyota South Austin is always wonderful! Juan Alvarez always explains in detail what is done and needs to be done on my car. I would not take my car anywhere else!

Excellent service, efficient and timely

Jim Lee rocks.

I made an appointment for 9:15 am Saturday morning to get my Supra serviced. About 45 minutes after I arrived, I was notified that they could not work on my car because the technician called in sick. Wasted my entire morning.

Have been recieving free oil changes for the last 13 years when I ordered my 2006 Tundra, I was deployed with the military in Kosovo the former Yugoslavia Republic of Macedonia I went on line and tried Chevrolet, Dodge and no one but you guys would deliver I ordered it from you guys in november and mentioned my unit would not return until december you guys recieved in november and held until I returned in the last week before christmas I was very pleased and still am to this day my truck has 240,000 miles and everything works just fine I never been more pleased with my purchase or service at auto nation Toyota THANK YOU MICHAEL R MORENO

Service was good ! Thank you !

The service writer Jared has always done me right. The atmosphere is nice and accommodating. I take my car in regularly to be serviced and have had no difficulty with these past six years. I bought the car at Auto Nation.

excellent, total experience.

I have a brand new Highlander and I took it to Autonation to have the MPG checked as I felt I was not getting the fuel economy I expected. They took a whole afternoon with me to check the vehicle out completely and also rode with me to see why it was not what I expected. We found a few changes in driving that i could make to improve the MPG. Really great service. Went beyond my expectations. Thank you.

Appointment was at 9am. Signed contracts at 10am. Cleaned, fueled up and gone by 11am. Quick and easy

Your service staff is well trained.

The customer service was extremely great .

🙂I recommend your service, It has been great

Isaias made our whole experience here so amazing. We walked away with exactly what we wanted and for a awesome deal. It was a fast and smooth process from start to finish! Fantastic service from management and staff! Highly recommend!!

BUYER BEWARE OF FRAUDULENT and LEMON CAR ACTIVITIES FROM AUTONATION, THEIR EMPLOYEES AND MANAGERS. 1. February 2021, I purchased a 2018 less than 45000 ford focus from them. In less than 3 months (May 24th, 2021) the transmission went out with a repair estimate of 12 to 18 weeks. Not only did they sell me a lemon, they offered no assistance at all. 2. They harassed and used scare tactics to increase my down payment from $1500 to $3100. 3. Lied about printing issues and assured me they would email me a copy of my contract. To date have never received it even after multiple texts and email requests. 4. They stole my $3100 and after all their scare tactics and lies about how I couldn't get financed without the $3100 down payment, I WAS FINANCED FOR THE FULL PRICE OF THE CAR $11915 PLUS AN ADDITIONAL $2500.

Fantastic service. Autonation Toyota always checks everything & makes recommendations for further care to keep car in top condition. They go above & beyond in service! I call Autonation the “Nordstrom“ of the car Industry.

Wouldn't waste my time here. Customer service is non existent, there is no management whatsoever. They don't even answer their phones. No one even cares!

Incredibly spammy emails.

great service,Jim lee its the best

Autonation Toyota did a great job with a couple of recalls (airbag and sliding door) on my 2013 Sienna mini-van. I called on Friday and got booked for a Monday morning appointment. Dropped it off and it was all ready in about 3 hours. Easy-peasy. I asked for a quote for a full wheel alignment while it was in, but their price was considerably higher than anywhere else I checked, so I declined. But for the recall repairs, they were aces. Courteous and helpful folks who didn't try to pressure me into getting anything extra.

Service personnel were friendly and helpful, 10,000 mile inspection and service was completed in timely manner.

I have had the same service rep since I got my truck and he is simply the best. He knows my truck as well if not better than I and I simply cannot go anywhere else.

Upon arrival at the appointed time I had to wait in my car for about 10 minutes before anyone asked if I had an appointment. Then I waited about another 10 minutes before the service advisor came to begin the process. In the meantime I observed personnel who move the incoming vehicles sitting around in a very relaxed manner. Granted, it was later in the day (3:30 pm) and if they had started very early in the morning they would definitely be tired. Yet it did not make a good presentation for customers waiting and waiting. Isn?t there a comfortable place for them to wait until they are called to do their task? The service seemed to progress appropriately and I believe that the information presented to me at its conclusion was helpful.

My repairs were done very timely and I was happy to use some coupon deals that were emailed to me. Nice areas outside to walk or sit while waiting. Highly recommend this business for repairs/maintenance.

Do not recommend more or less than any other car dealership. Bought my car there a long time ago and had a very difficult time with the service manager so that the problem had to be resolved at the national level after many months of frustration. Still have residual bad feelings. Have enjoyed free oil changes since I bought the car, and that should give you a hint of how long ago I bought it. They usually recommend services that my private auto repair place sometimes say are unnecessary. The dealership prices are almost always higher. I did recently bring my car into the dealership because they gave a better price for a service that I did need, and because I had a Costco discount. However, unlike my private auto repair shop, although I confirmed the price quote multiple times, they did not include the hidden "shop charges" rendering my discount null. As to service, I was happy that they did the work in a timely and friendly manner; and I assume the work was fine.

Shaddi took awesome care of us....for the 2nd time this year. We appreciate how knowledgeable he is about the features of the vehicles, and his very kind, approachable style is very easy to work with. Howard in finance was also great, and we definitely recommend this dealership.

I am a regular customer. I bought a couple cars from there. I recently visited for the service and I asked for an extra key. I did not ask the price as I thought it would be $50 as I was said at the time of purchase. I was not given any quotes and when I was called to get the car I was changed $439 for oil change , wiper and the Key. I would have changed my mind about key which cost me $300 if they quoted me price earlier. I felt being cheated.

Service Assistant Tony Do was great. Kept me up to date while I waited and was very professional.

It was a great expirience buying our Toyota Sienna, it was a very simple process and a great personal service

To replace my front passenger side window, would cost $681.00m plus tax I found a window on eBay (new) for $75.00 dollars. A very reputable garage can install the window (labor) for $150.00 plus $81.19 for a grand total of $231.19. A savings of $450.00!!

After 90 thousand miles, I'm so glad I purchased the maintenance plan for my Camry. Every couple/few months, I just make an appointment or swing by and get high quality service from the Toyota experts. It's given me tremendous peace of mind. Sometimes it takes a while, but I like the spacious waiting room and I bring my laptop so I can get some work done while I wait. Overall, the service staff has been super chill and easy to work with and the technicians have been great - much better than Charles Maund Toyota where I had a very negative experience with pushy, rude service staff. I recently took my Hybrid Camry in at the 90k mark for my last service covered under the maintenance package. The technician noticed a steering problem that I had been ignoring and investigated it. They said it would be $89 for the diagnostic, but depending on what it was, they could look into it as a warranty claim or apply the diagnostic fee towards the repairs if I had to pay out-of-pocket for them. Turns out it was all covered by the warranty - thank God for the extended warranty coverage! I've been very satisfied with the service and quality of work. My favorite Service Advisor there has been Tony Sabatino, he's been the most friendly, helpful and easy-going rep I've ever worked with at a dealership! Overall, the while has been great. Thanks, AutoNation Toyota...y'all rock!

This dealership is wonderful! My service guy was great as always and so is Greg Coy! He’s been amazing through the years, I appreciate him so much! He is hard working, kind, and always takes good care of me.

Bought my car, I didn’t fuss over price or anything. Tire light was on, seller reassured me it was because of the weather. A week later driver rear tire was flat. Contacted seller. Said to bring it in right away to look at it. I took it back to maintenance, they brought it back and light was off. Ok thank you…but then I got home and checked myself and there was a nail in the tire! Not only once BUT TWICE they put me on the road in VERY dangerous situation. MY TIRE COULD HAVE BLOWN AT ANY TIME!!! It was absolutely ridiculous. And now knowing I bought the extended warranty IM ABSOLUTELY DISGUSTED. Knowing I wasted my money on people that don’t care. I was an easy sale because I expected more, like some kind of trust…but no

I was involved in a car accident and wanted my Camry to be repaired by Toyota because I thought that the Toyota collision center would be the best place to have my car repaired. My car has been at the collision center since May 4th. At first, the collision center told my insurance company that the repairs would be around $5000. The insurance co. sent them a check the next day. Then, days later, they submitted a supplement claim for another several thousand dollars. The insurance co again, sent a check the next day. On May 20th, I received a voice mail from person who is in charge of my car's repairs saying that there was a lot more damage to the car than they thought- they were going to submit another supplement claim to the insurance company and that I was going to run out of rental car coverage before the car was repaired. I called and left a voice mail message for the person who had left a message for me. I wanted more info as to why it was now being discovered that there was so much more damage. He hasn't returned my calls, or my husband's calls. I would like to get some kind of update as to what the damage is to the car- why it wasnt discovered until after 3 weeks of them having the car and when the car might be repaired. I did indeed run out of rental car coverage because the insurance will only cover 30 days, I returned the car to the rental car place yesterday, June 4th, as my 30 days were up. I would like to have some idea as to when the car might be repaired so that I can have some idea as to how long I will be without a vehicle.

Excellent service, as always. Service advisor is the best.

I think they did okay over all. Although I asked for the old parts well before the repair was finished and they didn?t save them for me. They had been thrown out. I get accidents happen but it felt a little dishonest. The repair left a very mechanical and oily smell in the driver seat. It?s been two days and I can?t get rid of it.

I was very satisfied with the oil change service on 6/2/2021. Thank you

We have been going to A.N. south Austin for decades - THEN we discovered Deborah and are delighted! She is friendly, super-skilled, and able to listen and suggest ways to resolve difficulties that arise. We have the most trust in her of anyone we have dealt with there. This is our highest recommendation.

Good service knowledgeable employees and work was done in a reasonable amount of time while I waited. JARED JONES is always friendly, helpful, and very knowledgeable. Love doing business with him.

Mr. Art Gomez, who works at AutoNation in Austin, TX, is very helpfuland always takes care of my car.

In and out in a really short time. Very professional.

Cole and Josh were helpful and made the process easy.

Bought my truck and service my truck here. Great experience every time.

Been a customer of Autonation Toyota South Austin for 12 years, 2 cars and 2 trucks later. I just took my 2018 Tundra in for service yesterday. My Service Manager, Jerrod Jones, is just the best. And I have found, regular service is the secret to long term reliable vehicles. My experiences over 12 years have been great, the longest time period I’ve ever gone without “troublesome vehicles”. I drove my 2008 Tundra truck 120,000 miles trouble-free before I bought my 2018 Tundra truck. My wife drove her 2008 FJ Cruiser 60,000 miles before trading it in on a new 2015 Highlander only because the suicide back doors on her FJ Cruiser were hard to get grandkids in and out of the backseat. I’d highly recommend Autonation Toyota South Austin to any one - Great cars, Great service!

Recently towed in my car for repair. Service agent Epi both professional and kind got them to fix it soon and well. Have never needed a different service shop. Easy to reach, comfortable roomy wait area, delicious complimentary coffee, reliable repairs. Epi is the greatest.

Chuck Negron, Vincent Sanchez and Joshua Reese are an excellent team in finding and selling me a new car in these pandemic times. Chuck was very responsive and really went the extra mile in finding me my new car. Thank you so much!!!

Jared is super man to work with. Thanks for the outstanding service!!!

excellent service, Epi Rodriquez is also excellent, facilities are clean

Mr. Epi Rodriguez was very professional and polite.

Greg Coy is the reason why I go to this service team. I purchased my Tundra there in 2015 and by chance got Greg as my first service manager. He’s the best...

We had a great experience with our sales representative Patrick Carrillo at AutoNation Toyota South. We unfortunately had to get a new vehicle due to my 10 year Honda Accord being totaled after a hail storm in RR in April 15th. I was undecided on whether to get a Toyota Highlander or a Honda Pilot. We test drove a Pilot in RR, however, I wanted to compare it with the Highlander with a test drive as well. They both drove great but after our Google search comparing them we decided on the Highlander after test drive, viewing the gorgeous interior and I loved the Blizzard Pearl exterior color it was beautiful! Just what I was looking for!!! Patrick was very knowledgeable and a great salesman! We felt at ease through the whole process and the finance manager Daniel was awesome too! We couldn’t be happier with our new Toyota Highlander. Patrick has even followed up more than once to see if we had any additional questions. Fantastic experience for sure! I hope our maintenance experience continues with top notch service. We are very happy!!👍🏼

If I need to see a Toyota dealer again, I will definitely return to this dealer.

Service is GREAT. Very easy, honest, and pretty fast. Sales was great in the past, only "ok" on my last purchase. On last purchase person selling seemed a bit more interested in making the sale than getting things right for the customer. Very nice and helpful, but could have been more customer centric. Financing felt the same way; more interested in getting the financing than getting things right. Again very nice and ultimately helpful, but could have been more interested in getting things right more quickly. Body shop has historically also been great. Pretty slow this last time but generally they do a good job and attempt to be responsive. COVID might have been the difference this last time.

Outstanding support. They care about customers as individuals.

Was told that I would receive a text when appointment was over, never received that message. Never saw my advisor. Ended up staying in the waiting area an extra hour or so when my car was ready the whole time. Just some advice to check up on your messaging system.

Always a pleasure to have Greg Coy as the professional in charge of my family’s car needs. Easy scheduling and Greg always knows what needs to be done. Also, a big thank you to the people behind the scenes, the pro mechanics who keep my car in to working order.

Customer service from the specialists.

My experience was fantastic! I bought a new Tundra, and it's great! Shaddi is one of the best sales people I have ever worked with. He was there every step of the way, through my purchase, and he still makes himself available for any questions I have about my new vehicle. He is the most knowledgeable sales person I have ever met, hands down. Furthermore, all the staff at AutoNation was very attentive and made our experience a great one! Highly recommended!

This is the most horrible place ever!! Nothing from sales to service is pleasant. I have yet to meet a single a professional and polite employee. If you make an appointment for 8:45 AM, expect your vehicle around 1 PM or later just for an oil change. The only reason I go is because, unfortunately, I bought the maintenance plan or else I would've happily paid to go ANYWHERE else!

Just got a great lease deal on a 2021 Toyota Tacoma. Very pleased with my experience. Excellent service from Stephan and the finance team there.

Rude customer service. My tire had a nail and instead of asking if we want it to repair it service advisor just said car was ready to be picked up on the voicemail. My mom is the one using this vehicle but because she only speaks Spanish it seems like no one is able to help. This happens every time.

It was nice. Everything went smoothly and showed different options and very customer friendly

Used Car salesman Patrick Benadum was great. He made it easy and fun. Ask for Patrick in used cars if you go there. I love my RAV4 and it was a good price.

I usually go to the location on 183 but this time I went to the south location. I was expecting the same type of service but unfortunately this staff did not provide that. When my truck was done I was called up to checkout and the guy just handed my service documents and said here are your keys. Then he said just walk over there and your truck is right over there. My issue is that everyone else was receiving different treatment with reviewing the service that was done and their vehicles were pulled back up under the port. I however was asked to pay and leave. Poor service.

This was our 4th visit for routine maintenance. The maintenance consists basically of tire rotation and an oil change and each previous visit took over 4 hours to complete. I have never received a logical answer for the extreme time required to perform such basic work. This time, I (again) informed the service advisor of the problem and told him if we can't be done in under 2 hours, we'll go to another dealer. He said he would try to get the work done quicker . So, the car service was completed in just under 2 hours. This is not stellar performance. I could do this work in my driveway, with a cup of coffee and sub-par tools in an hour. There is still a major flaw with the scheduling/prioritizing/execution/delivery in the service department.

Excellent personnel , sales and manager made me feel like I was special and that they were not there to put on a show, down to earth, regular guys, felt really different. I have bought/sold over 40 cars in my lifetime so I know a thing or two about that... Thanks , Pass it on to them and their manager if you can1

Wanted to get a second opinion on issues with our ABS system. The diagnostics were the same as another mechanic/shop near our home. The only difference was the cost of the repair. $1,000 difference. We went with the other mechanic. We might regret this move but if not, that is a huge savings!

I was very thankful about the place I was very thankful about the place that I chose to repair my GR Supra , they kept me informed about the parts they needed, when they ordered them, when they were coming in , when they got there, when my car would be ready, I was very satisfied with the service , I would highly recommend them to others, thank you AutoNation Repair shop

Friendly, helpful, mindful, quick service. Good follow up.

I am so pleased with the repairs done on my RAV4. I can always count on Jared Jones to communicate honestly with me about the condition of my car.

Could smell gasoline in the service waiting room. It was uncomfortable. I?d recommend a better ventilation system

In and out in a timely manner. Erik very professional and friendly

The wait, even tho I had an appointment, was over 4 hours!

4 hour wait for a oil change is unacceptable. I asked the person I scheduled with when it's the least busy. She said it's all about the same.

I’ve purchased two vehicles here and both times was fortunate to work with knowledgeable sales people who did not pressure me. I’ve always had both vehicles serviced at this dealership. I always schedule an appointment; regardless, I usually have to wait about 4 hours. Since there’s nothing within walking distance, it’s a long time to hang out, which is a drawback. However, the employees are always courteous, and I’m pleased to report that my vehicles have been trouble-free. The service advisor is always willing to answer questions and goes over the paperwork thoroughly. The dealership is providing outdoor seating during the pandemic, so there are no concerns about being inside with a crowd.

I specifically went to the dealership for a fluid top off and after my vehicle was serviced i get home and check ... and my fluids are still the same, looks like they didn?t even touch my vehicle

I sent a message to AutoNation that I was interested in a car they had on their lot and I received a call within 15 minutes of sending my message. I spoke with Stephan Vaughn who was absolutely amazing to work with. I live right outside of Houston and 2.5 hours away from the dealership, so he sent me the credit application by email first and after I was approved, he then discussed with his manager what price he could get me for the car and it was a little bit better than I had hoped, so I made arrangements to drive there that day to complete the purchase. Once I got there they did everything they could to get me in and out because they knew I had to drive back home. It was really the best car purchasing experience I have ever had. I received a call the next day from Stephan asking if I had any questions or issues once I had the car home and I just thanked him for everything he did to help me purchase this vehicle. It is absolutely beautiful!! FYI, I purchased the Toyota Highlander XSE in black with the red and black leather interior with the captain chairs in the second row. It was the only combo I wanted and the Autonation in South Austin was the closest place that had it and I am so glad I reached out to them. I highly recommend calling them today if you are looking to purchase a new/used car. Thank you!!

We recently traded in our 2017 Toyota 4runner on a 2021 Toyota Rav4 Hybrid. Our salesman Stephan was outstanding and very knowledgeable while explaining the different features in the new Rav4. I will definitely be back in the future when the new Toyota Tundra hybrid is released. Thanks Stephan!

Auto Nation provide much service to me and they can save me money with my extended warranty with them.

Worst dealership in tx. Zero stars. Bought a brand new truck from them, got it home and it had dents and scratches on it. They drug thier heels just long enough so I couldn't return it. Then they sent the bank my wrong address so my first payment was late. They are very shady and can't follow through with what they say they will do.

Excellent service repair all the time. The service advisor's and techs are experience in their profession of work they provide.

Brought my 2019 Tundra in for routine maintenance. Received a call from Art Gomez in service telling me they found a crack in my radiator during inspection. I had no idea the problem existed. I appreciate the professionalism of the service department to communicate an issue that would be covered by warranty.

Art Gomez made my visit complete, affordable and on time. Have been coming back to him for six years.

Our original purchase of this Highlander was with Ruben and I can’t say enough about how good his customer service was. He cared about what we were lookinpg for and made sure we got that product. We just did our first 5000 mile check up with Effie in the service department. Again I care speak highly enough of how good the customer service was. The process took less than an hour and if he made sure that he called me to let me know the car was ready for pick up. This is my second purchase from AutoNation Toyota South Austin and I will use this company for all future purchases.

HORRIBLE CUSTOMER SERVICE! GO ANYWHERE ELSE. The sales team is extremely rude. The person that came to talk to us DENIED to take us to test drive the car that we were thinking about buying. He questioned us if we were serious and if we were actually going to make a purchase. When we asked for his name he literally ran away and refused to respond. I got inside and no one cared about my situation. Absolutely disgusted by this company. I’m also filing a formal complaint with Toyota since we unfortunately have a Toyota RAV4.

HORRIBLE CUSTOMER SERVICE! GO ANYWHERE ELSE. The sales team is extremely rude. The person that came to talk to us DENIED to take us to test drive the car that we were thinking about buying. He questioned us if we were serious and if we were actually going to make a purchase. When we asked for his name he literally ran away and refused to respond. I got inside and no one cared about my situation. Absolutely disgusted by this company. I’m also filing a formal complaint with Toyota since we unfortunately have a Toyota RAV4.

I have two car I got here, and I have sent two friends why also purchased their cars there, but the problem is collecting their referral money. my salesman has me waiting going on 3 months, I've called and no answer. I've called their corporate office to see if they could help me out, but no chance. so now I can only say good cars but they need help on service after the sale

Thank you Micky the service manager at Auto Nation for the great service as usual you do your best . There is another Toyota dealership a few miles away from me but I chose Auto nation south which is about 30 miles away for the great customer service! Thank you again Micky!!!!!

I bought a warranty package for 90000 miles when I purchased the vehicle, at the time of purchase I specifically asked and made sure oil change was included, when the time came for using the warranty the first oil change they did not charge me the second oil change at 17k miles they charged me $85. The rep who helped me first told me the warranty was canceled then she said the warranty does not include oil change as it?s only for major maintenance.

I drove all the way from Lewisville TX to Austin to get my new RAV4 Limited. I worked with a young lady named Abbi Gasse and she did a great job in making the magic happen. I would recommend Abbi and AutoNation Toyota South Austin to anyone, it’s worth the drive.

Very professionally handled. Everyone, especially Cait Lawson who worked with throughout the process, were very great to work with. We appreciated their efforts on our behalf. Thanks to all.

I bought my vehicle in the beginning of November 2020 and a week later decided to cancel the add ons I had purchased. I was told this wouldn't be a problem and I would be credited the amount back to my total amount financed. After almost 5 months of back and forth, I still have not seen the money come back and which I am still earning interest on. I keep getting answers that say it should be any day now but this has been going on for months. My last email asking for an update has gone unanswered. I will say that the sales customer service was good and the initial interaction with the finance department was good, but this experience with the financial piece has left a sour taste in my mouth. This was my first time buying a brand new car and it will likely be my last time after this experience.

Jarred Jones in the service department is awesome.

Worst dealership in tx. Zero stars. Bought a brand new truck from them, got it home and it had dents and scratches on it. They drug thier heels just long enough so I couldn't return it. Then they sent the bank my wrong address so my first payment was late. They are very shady and can't follow through with what they say they will do.

Just brought home the 4Runner of my dreams from Toyota AutoNation of South Austin! The whole process was smooth and easy. This dealership really has an amazing team working hard for YOU! Brad Lisenby is one of the best sales professionals I’ve ever worked with. He took all the stress out of the buying process by helping me find the exact 4Runner I was looking for and at a very competitive price! And Daniel Flores is one of the best finance directors I’ve ever worked with! He took all of the stress out of the future. Knowing how I I rack up miles on my vehicles, he helped me to select the right protection package and warranty for me, again at a very competitive price! I cannot say enough amazing things about my entire experience at AutoNation Toyota. You have to go pay them a visit if you’re in the market for a new vehicle!!!

The trick is to form a relationship with an agent. Greg has been great for over 5 years. Greg has been wonderful helping take care of what the car needs and working with what my teacher budget allows.

If I could give this zero stars I absolutely would. I regret buying my vehicle here and service is even worse. If you make an appointment for an oil change expect to wait over 4 hours. The people are the absolute worst, no matter who you talk to expect a problem. The manager should not be a manager with his customer service skills or even the rest of the staff. The only reason I come here is because I bought the Toyota care plan for free oil changes and I so regret that decision every time. GO SOMEWHERE ELSE!

Tony did a great job. He helped explain why I needed the service that I needed, and my car runs much better now! I came without an appointment, and they still took care of me, and they washed my car!

I bought my car from here before it was AutoNation and got free oil changes for the life of my car. If it was not free I would not bring it here. They "schedule" you appointments, but your car isn't seen any where near the time you're scheduled. My average wait for an oil change is two hours even with being scheduled early in the morning. They also don't tell you to expect a wait so you don't plan to drop it off, and end up having to wait the full two hours. If you bring your car here, I suggest planning on dropping it off so you don't waste 2+ hours of your life in the waiting room.

Jared Jones and this decided service staff are hard working and honest. I would recommend you taking your vehicle to AutoNation South for your service needs.

Fast and friendly service. I?ve been coming here since 2005. I rarely have a complaint.

I took my 2015 Toyota Camry Hybrid XLE to AutoNation without an appointment on March 8th at 8:30am. Mickey Hadley is is one of the service managers who quickly responded to my concern that my hood safety latch would not release in order for my hood to open. He immediately had the problem repaired by one of his service personnel. I was impressed with how friendly and understanding Mickey was in resolving my problem.

I didn't know you could submit your credit for a vehicle and get approved just to find out that it sold. I was ignored and disregarded and not one manager tried to help the situation. I guess being a female it makes you invisible to all of the sales associates. I came back in after being told they would right their wrong. Stephan would've made me wait another hour before tending to me. Luckily, Keston Makil came and helped me find what I needed. However, outside of that the rest of it was even more of a [non-permissible content removed] show. I came to the location before 2 and didn't leave until 9:40. Financing was laughing and cutting up even though I waited to COMPLETE the already approved loan for at least 2 1/2 hours. He even acted surprised that I was still there. I was not even given floor mats in a 31,000 truck. I am going on every site to leave the review that they so deserve. Keston was so kind and helpful, but I think he should find a better car dealership to work for.

Toyota South is the best because technicians are fast.

Great service and a team that is willing to do what it takes to help you. 👍🏻

I took my car in for the required maintenance. I have been assigned a service agent, Tony Do. He met me at the car, gave me the details of the work required, along with the costs. He was very pleasant, knowledgeable, and efficient. During the multipoint check, he notified me of some additional work recommended with costs giving me the option to have them complete it now or next service. The car went in at 7:00 am, and I was out by 9:30 am. Everyone wore masks, and kept the COVID-19 distances in the waiting room. I was totally satisfied with the service.

No customer service. You will be peppered with questions, but none will be answered. Poor communication and the setting of your appointment time to visit are what is their priority.

Once you drive off the lot you will get ignored! Bought a vehicle 2 weeks ago and can not get any response on having my paperwork sent to me, I referred a friend before I realized what was going on. I am also being charged 6k more then the price I was told. Very disappointed.

Came from out of State to purchase car. Filled credit application out on line and told them wanted car. Took 4 hours to do whole process including another credit application. Should have been faster out the door under our circumstances.

Epi was great as usual. Immediate attention, detailed explanations, follow up on actual service and follow up when work was completed. he is the best.

Stephan made the whole buying process very easy and strait forward. From helping me pick the car and features to getting through the buying process and not having to spend hours and hours at the dealership to finalize everything. Will forsure be buying our next car from him and Autonation again.

Jared Jones is the best service advisor. I know my car is well taken care of.

Fast and efficient, applied for price on line and sales person kept that price

Art Gomez is a very special advisor, he has kept my truck in perfect condition. I have had no problems with my truck and will keep it till it gives up itself. Will continue to go to Art until he decides to not keep us

Service was excellent and covid 19 safety ruleswere observed.

Had a wonderful technician to help me. Hope to have him in the future as well.

My truck was ready when promised. Jared Jones has always been helpful and I have no qualms about recommending him.

Our experience at AutoNation is so great, we have decided we will never go anywhere else (if at all possible)!

Very good service with Epi. Done on time. Friendly service

Salesman was excellent made my whole experience amazing. I will purchase my next car wherever ANgel is working

Our service advisor was extremely knowledgeable and easy going. We found him to be honest an honest man. I'm not sure of the spelling, but his name was Jared. Ask for him and relax knowing that your vehicle will be well taken care of.

Took care for synthetic oil change. Now on the dashboard there appears a battery feeding power to alternator. This needs to be fixed!

Service is honest and fast.

Treated with respect, finance worked with my average credit score to provide me with a lower monthly payment than I expected.

Great service! I felt appreciated and welcomed.

Our experience was seamless start to finish here. We showed up to view and test drive a used vehicle we saw on their craigslist ad and were helped immediately. Closing on it took only 2 hours and pickup the next day was in and out. Everyone was very friendly and knowledgeable.

My experience was great. I was out in a timely manner and I have a great service manager Greg Coy.

Greg Coy - Manager of the Service Department and Mr. Rodriquez - the service advisor, attended to what both my vehicles needed that day. Customer service is excellent, kind, understanding and patient. Thank you!

Bought my Jeep over a month ago and cannot get my copy of the paperwork or a response to my email requests.

My car is always taken care of here .Good service and friendly people.

Great quality and quick service

First 5,000 mile checkup took 3 hours Mechanics left all tire valve stem caps off. Service Rep Jared Jones was honest and apologized. I appreciate Jared and am grateful for him.

Recent routine service was handled professionally. I was kept informed of needed repairs and approximate waiting time. The waiting area was comfortable, clean, and adhered to Covid recommendations. The car was returned washed and sanitized. I was very pleased with the service experience

I recently bought my Toyota Corolla from AutoNation Toyota South, it is a 2017 Corolla. My maintenace light came on took it to AutoNation and my service manager Jared Jones was awesome. He let me know everything that will need to be done. I was treated totally awesome and I will always return to them.

I always deal with Art Gomez who is excellent. He?s been my service manager for 13 years. The best!

Someone used my email address at AutoNation Toyota South Austin. I've unsubscribed from every email and I've called and spoken to someone there and I'm still getting emails. I'm not sure how to stop them. Please, validate email addresses before accepting them. Sometimes people make typos!

The attention and help they gave me was excellent, I left with a new car 0 miles ... Thank you David and thank you Ed Fernandez

Mr. Gomez, the service adviser was helpful, explained the services he recommended to be done. I was also glad to see that washing the car before returning to me is one of the new services.

I've been taking my 2008 Toyota Camry to this dealer for over 10 years. The personnel who work there are friendly, efficient and professional. My car runs as well today as it did when I bought it in 2007 and I attribute that to the excellent work done on it by Auto Nation mechanics.

We have 2 cars that get served by auto nation. Every single time we make an appt for service we are stuck waiting over an hour and a half!! this last time they lost our reservation, and I waited almost 2 hours for a simple oil change. There were only 5 people waiting in the whole service area! They didn't even tell me the car was ready til I had to go find someone. The service staff don't help each other out. Anyway, we get the car home and the next day WE HAVE A BAD OIL LEAK!!! We immediately took it back and they were just like, "it happens." They didn't offer any resolution to the satisfaction of the customer, our oil spots in the drive, and they didn't care that our car could have seized! Just another crappy corporate dealership in it for the $$$. Even the manager said, "do what you gotta do" when we said we wouldn't be back. If you buy here, don't take it back here for service! THEY SUCK!!!!!!

Overall I am satisfied with the dealer. The only real gripe I have is that the parking assistant does not come standard. I had this feature on two previous RAV4s and was expecting it to come with the 2021. I am very, very, VERY disappointed it did not come with my 2021.

Process was very straightforward, no nonsense! Best price in town! Very happy with my 1st new car purchase!

We had the best experience with AutoNation Toyota in South Austin. Specifically, the sales department. This was our fourth dealership we went to and will be our first pick from now on. We worked with Isaias who was extremely informative, kind, and considerate of what we were looking for (especially as first time buyers). Between him and the sales manager (David), my husband and I were able to purchase our first brand new vehicle for an AMAZING deal. They really took great care of us and didn’t try to trick us or pressure us into additional add-ons. Even on their busiest day (Saturday), they gave us such specialized care and attention. Thanks AutoNation, we will be back!

Highly recommend working with Shaddi Zamrik on your next purchase. He's incredibly knowledgeable and helpful. 5 Stars!

Great personal service! Jared treated me incredibly well!

It took time but the waiting wasn?t bad, when the car was ready, it ran smoothly, but also for the time I waited they could have washed the car after the work was done!

Service managers that go above and beyond. When another Toyota dealer couldn’t get the part I needed, AutoNation could. If my tundra and been fixed correctly at the other place I wouldn’t have found myself stranded without my truck. Next time I will bring my truck to AutoNation FIRST!!!! Thank you very much!

Had an immediate need, drove in, and was our in a jiffy! Great job Jared and Team!

Easy over the phone deal, big inventory. They actually want to make you happy. Most painless car purchase ever!

Paul Avalos hooked it up! Very friendly and not too pushy. 5 stars!

Jared Jones and his service staff are great and honest people. That's why I continue to buy and service my vehicles at Toyota AutoNation South.

Getting less and less like before when the company name was "Champion Toyota".

I have been to their service department only once. My experience was not that great. Waitng was twice the time I was told it will take. However, people at the service station and waiting area were pleasant and courteous. In fact they offered me a trade option which worked well for me. Caitlin (sales) was instrumental in assisting through the process and so was the manager Josh. I would highly recommend their assistance if you decide to trade in and purchase a new car.

Worst customer service I’ve ever had with a dealership. Last time I ordered a car from Autonation online I got it within a week. This took 17 days! Salesperson was in way over her head and when I called and asked to speak to the manager I couldn’t get them on the phone. Finally received the car with a headlight out and in bad need of an alignment. Run, don’t walk to a different dealership.

Worst customer service I’ve ever had with a dealership. Last time I ordered a car from Autonation online I got it within a week. This took 17 days! Salesperson was in way over her head and when I called and asked to speak to the manager I couldn’t get them on the phone. Finally received the car with a headlight out and in bad need of an alignment. Run, don’t walk to a different dealership.

Got me in quickly. Got everything done and was on my way in about 2 hrs

Toyota AutoNation of South Austin provides the utmost seamless and professional service that I've encountered in my 32 years of dealing with new car dealerships. My Tacoma had a recall, and they did not have the part in stock. They ordered the part, provided me an estimation date of arrival. Upon receipt of the part, they called me with a appointment schedule accessible to fit my needs. I booked an immediate appointment and dropped off my truck. The paperwork was ready when I got there, and the pick up was just as easy. That's customer service!

service advisor Art Gomez is the best. He really cares about his customers.

Overall good as expected. Purchase vehicle over the internet. Like different experiences.

I had an appointment scheduled at 9:15am to get multiple service items done on my vehicle. The porter greeted me almost immediately and I was pleased that I'd be in and out quickly, yet I had to wait 15 minutes for "my" service provider to check me in. He "recommended" several maintenance items to me, which is fine, but I had never met him before, he has no idea how I use my vehicle. he likely reviewed the mileage on my truck and went with the blanket recommendations. I declined 2 of his "recommended" services, mostly because I was already irritated for having to wait on him and also because he didn't seem to want to take the time to educate me on why any of the services are needed other than mileage and age. I told him I was getting new tires the next day. About a couple of hours after I dropped my truck off, my service guy called to tell me he could match the price of the tires I planned to buy next day. I was excited because it meant I didn't have to make another trip out. I asked for "the same" tires that I had on my truck, which were Michelin's. Service guy gave me no indication of how long it would take to switch out tires and do the alignment. By 2:45 in the afternoon, I was antsy and texted him. No answer. By 3:47, I decided to call. He answered and said he would get "right back to me." At 4:00, he texts and says he would have my truck ready by 6pm. I had to ask him what time they close. I got to the dealership shortly at 6pm. "My" guy "went over" my paperwork, but didn't walk me to my vehicle to go through things with me. I sat in my truck and went to fasten my seatbelt. I found an empty Snickers wrapper, which wasn't mine. I took it to the service guy and he said, "Sorry about that." With Covid rates on the rise, the thought of someone being in my vehicle, unmasked and eating made me livid. When I walked back to my truck, I noticed that my tires weren't Michelin. They were Continental. Service guy didn't tell me he was doing a bait and switch on me!!! He could have advised me of the change and explained why. He didn't. I've been sitting on this feedback for a few days now, not knowing how to respond/react. The customer service was not good . How can I be certain of the quality of the service? I'm a very busy working professional. I don't have time to deal with poor customer service and following up when others do their jobs poorly. I also have to depend on a dealer who is close to me because my time is precious and the other dealers are too far away. It's a darn shame. I'm very seriously considering selling my Toyota and getting something else so my service dealer can treat me like a person and not another dollar sign.

I was treated with a lot of respect. I truly recommend AutoNation South Austin. My Service Adviser was as well very awesome.

They were excellent. I was immediately greeted even when running early for my appointment. They serviced the vehicle and help me set up my car/phone interface in less than 45 minutes. Well worth my one hour drive to get to this dealer.

A simple oil change took over three hours. I completely understand if they were busy, I simply would have appreciated a heads up from the service advisor, so I could have planned getting work a different way. I purchased the service package when I bought my car, so I have to get it serviced here. I go to the Mazda dealership for any service the package doesn?t cover.

I had my service maintenance completed on my RAV4 last week. All was great.

Cole Shuler was great! Not only did he help be get a great price on my trade in but he also helped me find a brand new truck.

I have used Gregg Coy for a longtime as my advisor and nothing but great things about him and the service I get.

Brandon Large was extremely helpful and professional. Although it was a longer than usual wait, he did get me out when promised.

Nothing but outstanding customer service with every aspect of the purchase.

I'm a first time buyer and had a great experience at Autonation. The staff were very friendly and did all they could to meet my needs and leave me feeling like I made a good decision. I highly recommend Autonation for anyone wanting quality service in finding the car that's right for you.

Excellent and honest service advisor,

I'm a first time buyer and had a great experience with Autonation. The staff were friendly and willing to do all they could to meet my needs and leave me feeling good about my decision. I would absolutely recommend Autonation to others needing quality service when finding the right car for you.

Appointment for 50K maintenance on my Tundra at 1:30. At 3:30 truck still in line for service. Service person apologetic saying it's day after thanksgiving. So why appointment? Left without service. Will not return as I can have service done at non dealers for same value and faster service. Unfortunate because I like dealership.

I have been using Greg Coy for my service advisor for a number of years. He has always provided very good service and advice when needed. I will continue to use him as I feel I can trust him with my car problems.

Outstanding customer service! I highly recommend South Austin Toyota to service your vehicle.

We've been buying cars from Auto Nation Toyota South for years because they have always made our buying experience great. We encountered a few issues this last time around, but the issues were quickly resolved by the General Manager, Mr. Valdez. I'm extremely happy with my newest vehicle and I sincerely appreciate everyone's help.

Unresponsive, disorganized, did not adequately explain anything to me. Took 3 phone calls for anyone to even call me back after 2 days... Took the car elsewhere.

Everything went perfect! They were quick and patient and made sure it was truly the car for me! They have checked in with me since purchasing and even made my first appointment for service for me! Hand down, best car purchase Iv had!

I generally wait for my service to be done, and it is a comfortable wait. Coffee & hot choc machine, places to read, room big enough to walk around, and easy access to restroom.

The staff went above and beyond in every aspect of the service including not charging me for reprogramming one of my automatic windows after I had messed with the fuse box. These guys are fantastic.

i was happy to see my service advisor, Eppe Rodriguez who took care of my concerns?

They were nice and professional and greeted me when I arrived. Great timing and cleaner than when I left it 👍🏽

I had a fair experience today with Manager Martinez. Very patient and generous man. However, unfortunately I will not forget the uncomfortable experience I had with the salesperson Heather. She gave me an attitude just because I requested for a scenario without putting a credit application. She did apologize, but it’s an experience that I never had in my life.

Great Service and Prices. Will definitely be going back here for more work on my car in the future.

First off, let me make it VERY CLEAR that I do NOT appreciate the way the porter (Lee) drove my vehicle back to the service station! Not only did I witness him driving in the parking lot like her was maneuvering through a safety protocol demonstration (swirving left and right), the articles in my trunk we’re flipped over and on the opposite side of the truck as if someone had gone through (no I’m suggesting someone did, I’m simply stating the items wouldn’t have otherwise been like that had my vehicle been driven properly). Second of all, I feel as though my service Advisor was not honest with me. I visited for a simple tire pressure light. The Advisor assured me that he checked my tires and added air to them, however when I asked him what the pressure was at when “they checked all of them including the spare” not only was he unable to tell me the numbers. Third, while my service advisor assured me that they checked all five tires, there was absolutely no indication that the spare was checked (ie the mat in the back of trunk showed no signs of being touched). If my advisor simply had the sensor reset, that is all I’m asking that he share with me.

Perhaps it was the fact that I went to pick up the car around lunchtime, but it took a full 25 minutes to be checked out. The first 10 minutes just waiting to get the paperwork and the last 15 waiting for the car. Eventually, I just got the keys and got it myself.

Went to the service department late afternoon without an appointment. They took me right in, analyzed the issue, and fixed it without a delay. Their service department staff were quick and efficient. I appreciate their friendly demeanor and quick work. Thank you.

Excellent No Hassle Dealer. Very professional. I bought my new 2021 Camray XSE from AutoNation using the Costco Buying program. Excellent discount. I did everything online or over the phone. Brad, my salesman brought the car I selected to my home for a test drive. It was prefect, took delivery of it later that evening at my home. Entire process start to finish took 7 hours.

i needed work done by matthew day an I have not heard from him soooo who can help me

The maintenance specialist inspected all vehicle areas and provided good repairs. The inspections were explained to me and I was very much satisfied with the workforce. We will always recommend the unit and the specialist force.

This has been the best time in my life, to purchase a 2021 GR Supra a dream come true, thanks to all who had apart in making this happen at AutoNation Jim Lee, Keith Hennessy and all the people in the service dept i thank you

A better arrangement for sitting outside while waiting is needed. While I was there, sitting in the sun was too warm and the shade too cold. The ground is uneven and difficult to navigate while trying to move a chair. Perhaps a large tented area on concrete with heaters would serve the customers well.

Both Isaias Fuentes and Ronnie Pryor were friendly and helpful during the car buying process. I had a car accident and definitely wasn't in the mood to shop for a new car. They helped make the entire process easy.

I dropped off my 2007 4Runner at Autonation Toyota in South Austin, TX for the lifetime free oil change on 11/14/2020. The service representative called to tell me my car was ready to pick up but all four wheels had brake pads worn down to 2 millimeters. He asked me what I wanted to do and I said nothing, I'd just come pick up the car. When I got there apparently there was a mix up with my car being ready and the oil had not, in fact, been changed yet. No big deal so, I told him I'd just wait. About 30 minutes later he said the car was ready and I asked since my car had been mixed up with another one were all my brakes worn that badly after all and he said "no just the front ones". I thought that was odd since I personally replaced all four sets of brakes about two years ago and it hadn't been driven much at all. I've learned over the years to never trust dealerships due to crappy/incompetent work and/or dishonesty. I took the vehicle home, put it up on my lift and pulled all four wheels only to find that all the brakes pads were in nearly new condition. So, even Toyota dealerships can be crappy/incompetent or worse yet dishonest so, the buyer must beware with this dealership...

My last Toyota was over 20 years old and the engine still ran perfectly. Sold it for a good price. AutoNation was an excellent partner is keeping this 1998 Toyota running in good condition. So, this year I purchased another Toyota. Excellent competent, caring service.

Customer service is very good. The place is very nice and clean .

Avoid this dealership and go to Charles Maund Toyota instead - ask for Travis! The guys here are sleazy and the process is not transparent at all. Initially I requested an online quote and got a number. After test driving the car I found out there were over $1500 in additions that were considered fees. When asked for those to be removed they said they were already added on there so it can't be taken away. On top of that the dealer would not give me the payment sheet outlining the cost of the car and the loan payments. Representative got defensive when I said that other dealers let me take these home and that he was being sketchy by not letting me take a photo of it at the least. Walked away having wasted time - don't waste yours and go to a different dealer instead!

Avoid this dealership and go to Charles Maund Toyota instead - ask for Travis! The guys here are sleazy and the process is not transparent at all. Initially I requested an online quote and got a number. After test driving the car I found out there were over $1500 in additions that were considered fees. When asked for those to be removed they said they were already added on there so it can't be taken away. On top of that the dealer would not give me the payment sheet outlining the cost of the car and the loan payments. Representative got defensive when I said that other dealers let me take these home and that he was being sketchy by not letting me take a photo of it at the least. Walked away having wasted time - don't waste yours and go to a different dealer instead!

Service department is challenging to find. I pulled in for my appointment, only to have two other customers (who came in after me) to be taken care of first. Finally saw my service advisor (who was great!) and got checked in. Less than an hour later, I was told that my service was complete (oil change, tire rotation and windshield wiper replacement), I checked out and drove off. First issue was that neither of the wipers were installed properly - a fact i observed when I was driving home and it began to rain. Next issue is that after receiving 4 requests to leave a review, I received one email stating ?At your last Service visit we noticed you had some work that we had recommended to be done on your vehicle, but at that time you were unable to have the repairs / maintenance completed.? This was news to me, as no one at Toyota ever mentioned this to me, and as such, this left a bad taste in my mouth.

upon arrival - explained service being done - did not take look to complete

the wireless charging does not work on my Tacoma 2020. It's brand new. I had to get a new tire. I made an appointment and I had to wait fro. 10:15am to 4pm. bad customer service.

Streamlined and upfront buying process. Facility was "Covid friendly". Customer service was obviously important to the whole staff. Overall pleasant experience.

Amazing place to go for your service. Honest and trustworthy service agent.

My service technician was new to me BUT awesome. Jared was just as professional as Epi (my normal tech). I appreciate the knowledge they both share and can always trust the care of my vehicle will be handled.

Service was great. Deborah Harmon did a great job! Very pleased with the result.

Sales and Service. Always friendly, and the work is done right, and on time.

I bought this vehicle with an extended warranty. It had also “passed” inspection. After getting it home from the dealer I noticed an insane amount of rattling. The bushing on all four shocks were completely gone and needed to be replaced. Autonation paid for the parts but not the labor. The Jeep also somehow passed inspection without a third brake light. I had to purchase a mount to be able to attach out completely out of pocket. The second day, the battery died. I had this on and off of a charger for 3 days and couldn’t keep a charge. Autonation paid for about half of the battery. The front brakes started screeching within a few days and I had to replace those. There was also damage with the wire harness from rats that I had to pay out of pocket for. The Jeep also made and ticketing noise since the day I bought it. After a couple days I got a check engine light for the oil pump which I took to autonation to have checked out. When I brought it in I was turned away because my check engine light went off before I was able to get there. The same thing happened a few days later I made an appointment and tried to bring it in and was turned away because the check engine light wasn’t on. I tried asking what was going to happen when this got past the 30 day mark of owning a vehicle and they said just to try to put it on the warranty. I found this a little shady because I felt like the dealer should’ve taken care of this issue within that 30 days because it was essentially a pre-existing condition. When I take it in to the dealer to get worked on, my warranty claim is denied because they said the warranty was for a stock jeep in this one had a lift and tires, which was on there the day I purchased a vehicle. I was then told it was a problem with the coding and they fixed the warranty problem. But I was again denied due to new air intake. I appealed this through the warranty company and 45 days later without a vehicle they told me they would take care of the issue. I got the vehicle back and had to take it to another shop to get part of the other work done. After picking this up from autonation there is a new scratch (run marks) and dents on the hood caused by somebody at autonation. My plan was to speak with autonation about this after the second company worked on it. A couple weeks later I picked the Jeep up. I had only driven it 60 miles since picking it up from autonation at this point and my front left tire falls off from the lug nuts not being tightened. I called the second shop and they showed me the footage of them keeping them tires on the vehicle the entire job but releasing air to work on it. I asked them if they would remove the tires for the oil pump and they said yes. I confirmed this through multiple YouTube videos as well. I call autonation (mind you this is about 2-3 weeks after the job, because it sat around to be worked on for a couple weeks) and the guys says the mechanic didn’t take the tires off and they wouldn’t help me with anything. As I trying to figure out what happened I noticed the other front tire was missing a lug but with a few lugs loose. I get this towed to another shop because why would I take it back to autonation. After speaking with a manager they agree to take care of the tow to their shop and fix the problem. When it’s in the shop they try to blame the loose nuts on me changing the brakes out 1000mi before bringing it in to them. I don’t believe that could be possible but they went ahead and paid for the studs and lugs but made me pay for the tow. The $500 aftermarket rim was totaled. Now I’m going to pick up the Jeep and they cannot find my rim lock and key for the back spare. This was in a blue pouch in my glove box. I put this in there when I changed the front brakes and it has not been taken out by me since. They said they would show me the footage from the shop so they could prove they did not take the tires off and put my mind at ease, but they have refused to do so and only said they would fix the studs out of goodwill. I believe they had the Jeep on the lift and took the tires off for the oil pump job, because why would you fight with 35” tires for a full day job. They also remove the rim key from the glove box to do this (which is now lost). When you are putting The oil pan back on, you have to torque it and let it sit for 24 hours and then come back and re-torque it. I am assuming they finished up the job put the tires on while I was on the lift thinking will tighten up the oil pan and the tires tomorrow. Or somebody came and tighten up the oil pan drop the Jeep pulled it out and gave it to me. If this is not the case I can except that but I have had an extremely terrible experience from day one with this company and I cannot believe that I have been treated like this. First time buying a vehicle And after this experience I don’t know if I will ever come back to your company or recommend it to anyone else. I was told to reach out to the GM about this and after a few calls and voicemail, I have received no word back.

I went in for an oil change and found out I needed my transmission fluid changed also, got both done and a car wash. Friendly service.

They refuse to fix my care with 6000 miles on it saying that the car has an anti theft device plugged to the obd port and that void the warranty. And they wanted me to pay for repairs or diagnostic. The Apex anti theft device was installed at the dealership where I bought car . The service manager Keith I believe is his name was rude and unprofessional that he walked away from me waiving goodbye in a rude manner while I was still talking to him. Worst service I’ve ever had from autonation. I took the car to San Marcos Toyota they told me the security device does not void any warranty, and they fixed it for me, turns out it was just a blown fuse. Me and my family own Toyota’s , none of us will be going to auto nation again , to shop for cars or for service.

The service was friendly and comprehensive. After 30 minutes in the garage, the service man told me what was found and I agreed to do one of the three items found because I am able to do the other 2 myself. He was very agreeable and did not try to push the other services on me. The time spent there was relaxed. They have a comfortable waiting area.

Excellent staff. They take good care of my SUV. I recommend them highly. I always work with Jared Jones. He is the best man for the job. He has been working with me for years.

My service tech lied to me and caught him in the act. I complained to the service manager and he said that he will get back with me in a few minutes. He did not, he sent the service tech I had problems with and I told him what he did, he said he did not say that. I do not know why the service departments with toyota has problems, because I had problems with Charles Maund too were lying to me to.

Mr. Coy is an excellent rep and always gives me the best options for my vehicle. He is my go-to rep even though I don't live in Austin anymore.

The RAV4 hybrid is the second vehicle we’ve bought from AutoNation Toyota in south Austin. Both times we knew exactly what we wanted, and both times AutoNation was the only dealership that listened. Other dealers wanted me to come in and look at inventory (no, I know exactly what I want) or fill out forms (why exactly?) or promised to find it but didn’t follow up. Abbi Gass listened, found the vehicle, kept in touch until delivery—very responsive and we are pleased with the vehicle and AutoNation Toyota.

Great service as usual! Service provider was on point.

On-time service, up-front estimates on repairs, friendly service advisors, suggested repair planning options without high-pressure tactics.

I like being able to make an appointment for servicing. I like how I receive email reminders regarding my appointment. I like the free one-year warranty service. However, if the suggested wheel alignment was necessary, why wouldn't it be covered under the warranty service, especially when my car wasn't even assessed yet by a technician? If a technician had examined the car and then told me I needed wheel alignment, I would have been more inclined to authorize such. I think this standard operating procedure of suggesting this service is an attempt to take advantage of me.

The people are nice, friendly, knowledgeable and fast when is about paperwork. The prices are very competitive to not say less expansive...

Great service and friendly staff. Was there and waited about an hour. So it was pretty prompt, thanks for you service

Greg Coy is my service advisor and the reason we purchase and service our cars here at AutoNation Toyota... Honest, helpful , trustworthy...that’s Greg!

We made an appointment to take our Range Rover in for service and to use our top-of-the-line platinum service agreement. When we got there they could not find our service agreement anywhere in the system. We tracked it down through our sales person and he sent it to Deborah. They were unable to locate the wheel lock key to remove The wheels and inspect the brakes. It took them hours to discover this when we were told it would take an hour to inspect the brakes and give us a diagnosis.That was the main reason for us bringing it in. Most service departments at a dealership have a multitude of keys to unlock peoples wheels in case they have lost theirs or never had one. Apparently this dealership does not have that set of tools in their tool chest. they were unable to hear the squealing noise in our breaks after two separate test drives. It was squealing when we pulled into the dealership. We’ve decided to pick up our vehicle and take it to the Land Rover dealership. However, when we picked it up it was washed in the oil was changed. We really appreciate that. Pulling out of the parking lot our brakes were squealing.

Service and recall completed on time as promised. Greg Coy is always great to work with!

Copy We made an appointment to take our Range Rover in for service and to use our top-of-the-line platinum service agreement. When we got there they could not find our service agreement anywhere in the system. We tracked it down through our sales person and he sent it to Deborah. They were unable to locate the wheel lock key to remove The wheels and inspect the brakes. It took them hours to discover this when we were told it would take an hour to inspect the brakes and give us a diagnosis.That was the main reason for us bringing it in. Most service departments at a dealership have a multitude of keys to unlock peoples wheels in case they have lost theirs or never had one. Apparently this dealership does not have that set of tools in their tool chest. they were unable to hear the squealing noise in our breaks after two separate test drives. It was squealing when we pulled into the dealership. We?ve decided to pick up our vehicle and take it to the Land Rover dealership. However, when we picked it up it was washed in the oil was changed. We really appreciate that. Pulling out of the parking lot our brakes were squealing.

Was in and out thanks to the awesome customer provided by Mr. Epi Rodriguez. His attention to detail and his outstanding service provide. I was able to continue with my busy day. Thanks for the service provided Mr. Rodriguez ?

Abbi Glas, our salesperson was intelligent, efficient and helpful. She was not pushy and she listened to us with regard to our needs and desires.

Our salesperson was fantastic. Abbi Glas was professional, efficient and helpful.

Friendly and informative service. Kept me abreast of any issues/changes.

I’ve been going to this dealership for 5 years. I purchased my Prius here and have only ever had it serviced here. I’ve always had a good experience here. If there ever is an issue, Keith or Jared are super helpful. I trust this dealership and will always use them.

Jared Jones has been our service advisor for years. He keeps me informed at every step in the process. Outstanding service is commonplace when dealing with Jared. Lee Adams.

It was a great experience, the agent was great it was a quick service.

My new 2020 RAV4 has had a dead battery and software issues twice. I had to get it towed to dealership twice. My car has 11000 miles on it and needs an oil change so I have to take it back. Dealership wasn’t aware when it was just there so gotta bring it back. They don’t wash your car after inconvenience or service. They are nice but I’m not really happy. No loaner car offered either. My extended warranty was cancelled out of the blue. Doesn’t look good. SMH.

I was scheduled for a check up on my vehicle that I bought May 25, 2020. My advisor was Wes. He said they could do oil change but when I asked about a bulb that went out in my interior light, he said I would have to wait 3-4 hours to get that done. I got oil change but when vehicle was finished, I had to look for Wes who told me to go wait for him. Addl 10 mins later, he took me to office and told me total. I had to ask him if fluids were checked n everything ok. I knew then that I needed to find a mechanic that cared about my car and not just ignore me.

Cole and Kyle were amazing!! Great service and communication. Very conscious of every detail with great suggestions and advice at every turn. I HIGHLY recommend them.

I have a 20 year old Toyota and have mostly gone to this dealer for service and repairs. Expensive, but they seem to care about me.

As usual, we are very pleased with AutoNation Toyota's service department. They are, and have been top notch. I have purchase 6 vehicles from AutoNation.

Happy with service and negotiation of truck. Would like to see more helpful equipment on truck . eg: lower step up runners and assistant grip on driver side.

Joshua Conley was the salesman helping me. I went to 4 different places to look for a car and no one else really seemed to help the way he did. He made me feel comfortable and confident with the car I was looking at. He answered most of my questions before I even thought to ask. Very laid back and fun to car hunt with. He was incredibly personable and made something that can be a bit stressful very easy and stress free. Also everyone else I ran into was very helpful as well. Shoutout to their finance guy, Vince who was so positive and also made the car buying experience very fun. I truly hope you find the car of your dreams here and I hope you get Josh and Vince get to help you out. Highly recommend this place, very professional, clean, and a great selection of cars. The warranty for used cars is unbeatable. Ask for Josh to help you and search for your car here!!

I bought a car at this dealership I’m south Austin paid over 25k For a car and within a month the check engine light came up I took it to the dealership and didn’t want to get it fix for me Just bad business and even worse customer service I will never shop with Toyota again and will tell my friends and family not to ever go There again 👎👎👎👎👎👎👎👎

Great service! Friendly service agents!

I Took my vehicle in for an airbag recall yesterday. I set up the appointment for 9:45 AM a week ago and arrived ten minutes early. The Tech said that it should be an hour, but he did not have any loaner vehicles and the shuttle doesn’t operate on Saturday. Fine, I called a friend to pick me up. THREE HOURS LATER I get a text saying they don’t have the part needed for the AIRBAG recall and to come pick up the vehicle, or have them do other services. There are a couple of problems here: 1. This recall needs to be done, google “Takata airbag injuries” if you’re curious. 2. If I pick up the vehicle without the repair and I get into an accident where the airbag hurts me or a passenger Toyota will be able to claim I knowingly assumed the risk of driving a vehicle with a dangerous airbag and avoid liability. 3. The recall states in the mailer they sent that the work should only take an hour and loaner / rental vehicles are available. They were NOT. 4. I am now stuck without a vehicle OR I can rent a car with no indication that I will be reimbursed. This is unacceptable, unprofessional, and dangerous.

After having bad experiences at other dealerships, I talked to Paul at Toyita AutonationHe helped m.j e find exactly what I was looking for, and with help from Jose, they helped me through the financing, and have both been si n.b care, without the phony, high pressure sales tactics used at other dealerships. If you're in the market for a vehicle, go see Paul at Toyota on the motor mile.

It was an enjoyable experience. Patrick took very good care of us. He answered all our questions and provided us with the exact car my wife wanted. Thanks Patrick

I was in and out in 2 hours. Including test driving, having my trade in valued, and getting financing. Best car buying experience ever!

My words below were Written last week on yelp. I have not changed my mind on the HORRIFIC customer service I received. Consumer BEEARE. Below is my statements. My oil appointment was at 10:30 a.m. and two hours and 33 minutes, I'm still here waiting with no end in sight. There is absolutely no communication prior to the service on timing. I assumed because I made an appt, I'd been in and out in an hour. Boy WAS I WRONG! I think all the mechanics took lunch at the same time. I will not be back here. The service people were not friendly upon arrival either. When I asked what the hold up was, the worker told me, it's after Labor Day and some people didn't show up for work. Great. There is free coffee so if waiting 2+ hours is worth the coffee, knock yourself out.

Just a shout out to Jared in service. He always does a great job - listens to my needs and delivers for me every time. Thanks!!

Safe and effective service in a timely manner. I was able to apply my coupon to receive additional savings.

I have been taking my Toyota (owned different ones since the nineties) to AutoNation for about 20 years (back when it was Apple Toyota). I have never had a single problem with either the purchasing or service of my car.

Jared Jones, my advisor, very helpful and I trust him.

Everth Aldana did a nice job selling me a new 2020 RAV4. In and out pretty quickly.

Such a great place! Our salesman, Patrick was so great and made the process so easy. Then to the finance dept, Daniel was so awesome and finished it up perfectly. Highly recommend this place. Love the car as well 😊😊😊

Great experience with Melissa Davis. She gave me a great deal on my vehicle and was easy to work with. I recommend her if you are looking for a vehicle. Thanks for my future son in law for helping me with this transaction and finding Melissa.

This was standard maintenance and the state inspection. I appreciate the emphasis on safety in the time of Covid.

This is my very first negative review I have been compeled to make of any service organization. I make it a point to give employees the benefit of doubt taking into consideration unavoidable human shortcomings. I have been a very loyal customer with these people. First I do not want to go into the painful experience of buying a car with them, only because a God fearing gentleman, by the name Ali, came to my rescue. I am having the most terrifying experience with the service department of AuoNation Toyota. I bought a Toyota Camry of 2020 few months ago. The battery of the car went dead x3 on me for absolutely no fault of mine. One will think they would either change the battery or run a detail diagnostic test to evaluate what was going on with serial failure of my vehicle to ensure I don't keep having similar problems, right? Instead they were giving me lectures on how, somehow this could be my fault. As a background, this is a private vehicle, nobody operative it but me, all I do is to turn on the ignition and go. I don't even use the sound system unless I am making a phonecall. The lumination of the vehicle is set at auto so i don't have to turn on the vehicle lighting System at night, it comes on by itself. Anyways the third time I demanded to speak to a manager, my car was towed first thing in the morning by my arrangement and the said manager promised to get back to me once he received the car to update me. This guy didn't communicate with me for several hours until I was forced to call him back around 5pm. I didn't get an apology from him, instead he had the nerve to say he is still running a diagnostic on my car and that he wouldn't be able to get me another relief vehicle, or I can come get my vehicle and bring it back yet another time or just wait until sometime the next day. Can you even imagine the disruption of routine and life, just by going back and forth to service department? Meaning the whole purpose or buying a brown new care is totally defeated. The purpose of buying a new car is to avoid disruptive events like this. The service department of this establishment somehow succeeded in inducing a very painful customer experience. Employees like these should never be allowed to tanish the good name of any successful organization. Please I will not encourage anyone to do business with these guys. They are very insensitive to the needs of their customers, and unwilling to communicate proactively with you. You deserve a value for your hard earned money. Don't do business with them.

Customer service is excellent, facilities are clean and sanitized all the time, personel are very good and i will.buy my next future car here

Jared Jones has been my service agent since I purchased my new 2011Toyota Sienna in 2012. He is honest, caring and efficient. I greatly appreciate having him as my service agent. Ginny Terry

Had an awesome⁷ experience today buying a 2020 Toyota Highlander from "Cait the Great" (Caitlin Lawson)! She is amazing & if you are in the market for a Toyota, go see her!! Daniel Flores in Finance was super efficient and such a nice guy!! Thank you so much for the super experience!! 🏆

Really happy with the outcome. Went in for possibly a lease and left with a used car. The guys were understandable and relaxed and we were able to negotiate what I wanted.

As per other customers, made appointment and still had to wait two hours. My truck (new under warranty) had other issues which I discussed with tech, was not addressed in a two hour time period. When oil change was completed the tech told me he would discuss with Manager and call me. I felt this was strange he would need to discuss with manager. No call back

Excellent and Professional Service.

What’s the point of making an appointment for an oil change if you’re going to end up sitting there for two hours anyway? Might as well go to a jiffy lube, usually half that wait time. I used to go to the dealership because they did nice extras like wash the car etc but they didn’t do anything extra last time, and I waited two hours for my oil change after I showed up on time for my appointment. Not worth the trouble.

Auto nation is a big outfit and the service dept. seems to be like a big efficient assembly line.

My car was brought in for service following a recall notice by Toyota. The notice was 100% informative and helpful. Service was performed promptly and timely notifications about the status thereof were made.

The associate that helped me with my service was wonderful. His name is Jared Jones. When i was checking out, the clerk Was some what rude. Was rushing me and had a attitude. But the service on my vehicle was great.

bad service . my truck have light on for service... i was there for 3 hrs ando no one know where is my truck.

Cait was so helpful and she made sure I found exactly what I was looking for!

Everyone I worked with was great! Took plenty of time to answer all my question. No pressure to purchase a vehicle.

1st, get email from autonation and I respond stating car also needs air bag recall taken care of, no reply. 2nd, I get another reminder from automation, again, I respond about recall notice, no reply. I arrive at 9:30am, Wes tells me it will be 1/2 a day to get done. After 5 1/2 hrs., I call, Get excuse being short handed, Mechanic is working on car. 2 hrs. later, I call, female answers, tells me car was done and waiting for me. Wes could not call me? No disinfecting.

Bought my car there and have only gone there for service. Yesterday was the best experience so far. Quick, efficient.

Nate was awesome!! My car was ready at the promised time and they even had my car parked in the shade until I came to pick it up. I would definitely recommend Nate as your service advisor.

Still putting the wrong oil in my truck 5W20. Instead of 0W20. That what the paper says. I had it changed.

I had an appointment and was met as soon as I entered service area.

I normally wouldn’t write a review of a car dealership but this speaks volumes on their customer service. I’ll start with my most recent purchase. I got a 2020 Camry from Auto Nation South Austin about 3.5 weeks ago. It was used but only had 10k on it and was in really good condition. Sales person was very nice and helpful through the whole long process. After all was said and done I drove it home (which is only about 4 miles away) and when I got home I noticed a good sized chip in the windshield. It was near the bottom so I didn’t notice it while I was test driving the car (was too excited!). I sent a text to the sales person and told them that I had just noticed this chip. She asked me if it happened on the way home. No, I wouldn’t have text you if it was my fault but still I understand why she asked. People are shady and dishonest. She said she’d ask her manager if they could take care of it. He agreed. She said the glass people would come out to my house and fix it. I thought to myself WOW this is great customer service. Well, that was a lie. I ended up having to drive from South Austin to far North Austin (not an easy thing with traffic). Still I was ok with that because they’d fix it. Their fix was just to put some stuff in the chip so it didn’t spread. Ok, now I’m not happy. I told her what happened and she said she’d get on it. I waited and waited for days. I text her every day to see what was up and if she had talked to her manager. Excuse after excuse of why he hadn’t responded. This went on for 2 weeks. I gave up. You win Auto Nation. You don’t have to fix my windshield. You’ve also lost a customer. (Side note: This is the second car I’ve bought here and I got screwed on the first as well. The bumper wouldn’t stay on right and their fix for that was to shove some foam up there to hold it in place. ) I probably wouldn’t be so upset if she (or a manager) had reached out to me just once to see if it had been fixed but that never happened. I expected better from them. I definitely will not ever be buying a car from any Auto Nation nor will I recommend it to anyone.

I called ahead to have my recall done, standard maintenance, and have my alignment checked. I knew going in that it would be several hours, mostly because of the airbag recall. Long story short: Wes Peterson just bailed on me every step of the way. I spent 6 hours there and they never even got to the airbag. I asked Wes to take the alignment off, as I sat there and watch my car go unmoved from the lot for 3 hours and thought that maybe that would speed up the process. It did, but now I think that my asking about it is the only reason Wes was reminded that my car was even there. I then waited 3 more hours and thought I would try to get a time estimate. Wes was no where to be found...by anyone! My car was "finished" and had been sitting in a space in the lot for I don't know how long. Someone else helped me (I want to kick myself for not getting his name, but he wears two knee braces and works in the same little office Wes did), only to find out that the recall was not done, the alignment (that I asked Wes to take off BEFORE my car was taken anywhere) had been done, and the maintenance had been done. Every step of my experience sucked, and I lay that at the feet of Wes. Maybe he was having a bad day. (?) That was my last service on a pre-paid contract after purchase of the car and I can't see myself going back. To be clear, none of my other experiences have been like this here! However, this one experience of feeling ignored, hot (100 degree day), and under valued was enough for me.

Excellent and trustworthy Dealership over many years of services.

Stop lying every time I ask a question. The Tacoma delivered was not what was promised. The sales manager told me "Too Bad" I just bought a new Toyota, You would think I would be happy. I'M NOT

Took my daughters RAV4 in for service yesterday. Everything was smooth, no high pressure selling. Wes P. is a great service adivsor.

So thankful the guys took such great care of me and got me into the vehicle I never knew I needed!

Great service department! Easy scheduling and Efrain was great. I showed up 30 mins early and they got me right in and out.

I had my routine oil change and inspection done July 22. I’m not sure why they want you to make an appointment because it seems as though I still had to wait for someone to come get my car. I waited 20 mins in my car before someone came to get it. Then it took 3 hours to do an oil change and inspection. My daughter had the same work done on July 21. Her appointment was for 12:30. At 5:10 she called to check on it, and he told her they were just finishing up. 5 hours!! For and oil change and inspection. We have purchased 3 cars from this dealership. I really do love Toyota and I think the service work done is quality work, I just don’t understand why in the world it is so slow!

Great customer service! With the pandemic we're going through. Most definitely Toyota Ssaff's safety and healthy is 1st. to all customers. Thanks Jared Jones S. Austin Tx very helpful & knowledgeable. Thank you!

I had my car serviced here on Friday July 17th 2020. When I picked up my car the mechanic forgot to put my tire back in my trunk. I called and spoke with Juan, and he advised me that the tire was there and it will be ready for me to pickup. Today July 20th I went in to pick up my tire and Juan was off today. So a guy named Cole offered to help. Well while trying to help I advised him that I had my hub cap but not my tire. So he walks out of the office and yells to me, “do you have your hub cap”. I replied yes I told you that already. So he walks over to my car WITHOUT gloves on and opens my trunks that I just had detailed on Friday now leaving his fingerprints, he proceeds to get upset after I asked him not to touch my car without gloves on. So I asked him to not help anymore I would speak to someone who could help without an attitude. He proceeded to tell me “well I’m not the one that needs a tire”. I have never been so mistreated in my 15 years of driving Toyota. Having people like Cole working with the community with that attitude has just made you loose a paying customer. A little advise to AutoNation, try to hire more people who know how to talk to and deal with minorities. He was acting like I was lying about my tire. Then Mickey came right over and found my tire within 5 minutes of speaking to him. Next time Cole don’t offer to help someone who didn’t ask for your lackluster attitude or help. I hope your managers know how you treat people of color that has already paid for services and didn’t get their property back. God bless you Cole

I bought my 2010 from the dealership that became AutoNation Toyota, and I have received exceptional service for the last 10 years.

Auto nation took care of me very well. I thank y’all very much. Very kind and professional people. I now have a 2020 tss off road 4x4. They are truly the the best dealership I’ve Dealt with in years. Don Ringler Toyota in temple lost a customer. It’s all Auto Nation Toyota South Austin from here on out. Thanks y’all!!!!!! Drive pink....