Mark was amazing helpful no pressure made sure I was comfortable made feel like he was honest gave me info I needed to make a decision on a car would go buy and recommend Toyota and Mark

Unprofessional. Was juggled between 3 different sales members and made two trips to view cars on their lot. The follow up email listed a car that when called about, weren’t sure would even be for sale and was not on their actual lot. The sales person said they could not tell me which lot it was on because it would take away from their business and said I would have to sign documents to buy the car before getting to see it in person. The listing did not even have photos of the specific car, only had a stock photo.

Called in Friday to ask a simple title and registration question. Spoke with Gabby in sales. I told her we would stop by Saturday whenever we make it down, as I wanted to let my husband sleep in. Receieved two missed calls Saturday morning at 9:30 and 10 AM for some unknown reason. I did not request follow up call. So, I was very put off that they called me twice and woke us both up! They lost easy business (especially since we don't require financing) as I've been set on placing an order for an SUV for months. We went to Toyota Cedar Park instead and placed a custom order request for a 2019 RAV4 XLE Premium. Looking forward to when it comes in at Cedar Park!

Service is terrible

Stay far away from this place. Im so serious take time to read reviews their employees come back and leave 5 stars to throw them off. These people are crooks even a disabled vet will get robbed here. They dont care one bit about good service or safety. They are there for your money but the service is AWFUL. Even if someone quotes you 3x what they do. PAY 3X. This place does more harm than good. RUN

Friendly staff very quick and made me feel comfortable. Isaias Fuentes was extremely helpful and made sure o got the help I needed even after I left with my vehicle. Also Mr. Torres made the signing process so smooth and easy, thank you for your help.

I had an Excellent experience buying a 4Runner with with Danny. He genuine and helpful

Everyone at Auto Nation (Toyota-south Austin ) was courteous, helpful and friendly. The Service Tech was friendly and helped to get all the work accomplished in a timely manner. We would recommend the service at AutoNation.

You would think after spending $545 dollars you could at least get windshield wiper fluid. Guess not. This has happened twice now they mark it as checked but when I went to use. It’s bone dry What else did they forget to do

Nathan Baker was super polite. My job was done in less than the time quoted over the phone.

Tony and the rest of the service department did a great job for us and kept me informed on the progress of the work on our vehicle.

Great place to buy a truck. Thanks Alex.

I was visiting Austin and needed to change the oil on my Tacoma. Stop at the dealership and they took in my truck with a problem.

My experience here was very unpleasant. We left our car to be looked at for specific concerns that we had. We were never told of a "Diagnostic Fee" that applies whether you have work done or not. Upon pickup we learned of the fee and had to pay 85$ dollars before we could have our car. Upon pickup, there were many errors made in finding our car in the lot, bringing our car up front to us, and more. There were so many people working but none of them knew anything of what the others were doing, leading to a very chaotic experience. We waited an hour with two kids to pick up our car that had no work done to it. I would not recommend this service center but would find a local mom and pop shop that can give you more personal, less frenzied attention.

Great!

Mark Annabelli was awesome! He did a great job taking care of me and my car! 5 stars, highly recommend Toyota AutoNation and Mark in the service department!!!

Awesome service! appreciate all the help and education.

from start to finish the serviced I received was great!

I can't say enough about the AutoNation team. They took the time to get to know what I was looking for in a car and what my priorities were and went out of their way to make sure that I was confidant in my purchase. Michael in the used car division and Ruben were both fantastic to work with. They did everything in their power to make the entire process so easy.

No hassle car buying experience . Process was smooth, fast and professional. Easiest cat buying experience ever

Brought truck in for servicing. Routine maintenance and what appeared to be leaking oil under truck. Service advisor (Nathan Baker)and mechanic identified the problem as one that occurred on my last visit. Seal was pinched and leaking. Accidents do occur from time to time due to errors. Anyway, the timing belt was replaced again at no charge. Can't tell you how much your outfit's honesty and integrity means. Nathan could have told me the leak was due to anything and recharged me. I wouldn't have known the difference. Always appreciate Auto Nation's professionalism and great quality work. Need more service advisors like Nathan Baker. I think I can keep my 2004 Tundra running for quite a few more years.

Though the service took a while. My service rep Art was very polite and informative. He also made sure to take care of me and my little one when my service was going to take longer than usual. Got to loan a 2019 Camry, which was super nice, while my car was being worked on. Thanks Art!

I had the Best car buying experience with Melissa Davis and Finance Manager Mike. They ensured that I had all the info to make an informed decision no pressure. I would recommend Auto Nation and the above mentioned individuals to anyone looking to purchase a vehicle. ON

Called in to schedule a routine maintenance and was very satisfied with the customer service.

Excellent No Hassle Dealer. very professional

Very pleasant experience buying a new car there. This was our third purchase with this dealer since 2002. We have been very satisfied with every aspect of our experience with them. Really love the new 2019 Prius Limited we just purchased. They gave us a fair value on our trade-in and a great price on the new car.

I’ve never even stepped foot into this dealership but I know now that I will never buy a car from here. I inquired about a car and ultimately decided to go with a different dealership. After speaking with someone here about the car, I was called incessantly 2-3 times a day starting on Monday June 3rd and they are still calling today! If you inquire about a car here make sure you don’t give them a phone number!

I always get the the best Customer Service and my car the best car at AutoNation. Jared Jones and the whole staff always take care of me and my car. I am confident each time I leave that my car is ready for the road.

Great service! Quick and attentive.

I was able to finance 2 vehicles with y'all and still haven't received my paperwork from one of the vehicles that I got almost 2 weeks ago. We received paperwork on the vehicle that we got in the beginning of June. Not to mention one vehicle had a full tank of gas and the other didn't. Customer service was better on the 2nd vehicle rather than the first.

David Scott was an excellent salesman who provided us with a great buying experience & a car at a great value. David, Ali, & the rest of the team at AutoNation rock!

I got to the service department early and was one of first customers. The service advisors were prompt and courteous. I had a problem with an outside mirrror that I could not adjust properly. Jared my advisor was able to correct the problem himself and showed me how to avoid problem. He then told me he would have me in on my way in short order. He was right and I was ready to go and my card was ready in less than order. Due to the Toyota free checkups I faced no charges. Great service all around.

My sister bought a car here from someone who I think is named Laura or something. From what I could tell, my sister was at the dealership for one whole day, signing papers, etc etc. About month afterwards, the dealership continues to call my sister, multiple times a day, asking her to come sign more and more papers. How you could give someone a car and then claim they still have "important" papers to sign, baffles me. Then, the dealership calls my sister again, continuously. This time asking to show up at her job, for her to sign in person. What's next? Calling to show up at our house? The service here is incredibly unprofessional, and after this last month, borderline harassment. If someone needs to sign important papers, have that person sign them before giving them a car, or else you will have to wait until they can come back to you on their own time, not harrass and call and show up at places in their personal life. Absolutely ridiculous, and definitely should NOT be allowed to slide. Stalkers work here.

Let me preface by saying at least the staff was courteous and made an attempt to help, unsuccessfully. The dealership offers online purchase of parts. I utilized this function and received an email acknowledging my order and then a separate one directing me to come pick up the part. When I arrived I am told that they don’t know because the internet is separate yet when I call the number it rings at the service parts department where I am standing. After a half hour of waiting I am told they do not have it and I will have to come back another day. Delays happen and I am fine with that but it was not communicated and thus I wasted hours of time and gas to make it down here when I could have patiently waited til it arrived.

Excellent customer service. #nohassle

Prompt courteous service each time I visit the service department

Greg is on time, honest and explains everything. great service

Awesome service. My saleswoman Abbi was the best !

Isaias Fuentes was great to work with. I loved the price we were able to get to and my wife loves the new car. Third car with Autonation and will not be our last.

Top notch service all around! Matt in the service department got the warranty work on my Tundra squared away. Even supplied a complimentary rental to make life easier. I'll definitely be coming back!

Very good, this is my second car from AutoNation, I?m very happy thank you to Abby.

Sold them my vehicle. The entire process was 90 min out the door with a check. Very simple and streamline. Good experience

I've bought my last two cars here. Not only are they nice and extremely helpful but two weeks after my car purchase, they called with a better interest rate and lower car payments. Talk about customer service!

Very professional and simple. The entire process took 90 min and I left with a check. Good experience.

A great place to get anything done for your Toyota. The staff treat you like family. My advisor Wesley Peterson was amazing! Thank y'all!

I don’t know that I’ll be back. This is the closest dealer to me, as I live downtown, but it’s an underwhelming experience. Highlights: - At arrival, there is an attendant that yells for service advisors, which is so unprofessional - Service advisor had me wait 10 minutes for my appointment, as he was no where to be found - Coffee area is filthy and poorly maintained - Waiting area is worn and messy - The free WiFi is insufferably slow - They returned my car to me without washing it On the upside, the service was fast and friendly.

I came in for standard service. I made an appointment. My truck was serviced in a timely manner, everyone was nice and informative and I purchased an item in the service area that I am happy with. I trust this place with my vehicle.

We recently purchased a vehicle from AutoNation Toyota. I had been researching vehicles for a few months, and saw a pricing at this dealership online. I submitted a request for "best offer" and was immediately given one. The next day Eric LeMacks contacted me and we discussed the pricing and vehicle further and he answered all my questions. I even spoke with San Marcos Toyota but they could not beat this offer. I made an appointment with Eric and went in that weekend. He had the vehicle pulled around back, so we didn't have to waste any time. We loved the vehicle, and their were no 'hidden fees' or dealer 'add-ons' we had to pay extra for, the price we were told was the price we got. The manager, David, also came over and introduced himself. The entire experience was pleasant and there was no sales tactics or pressure purchasing. I will definitely go back here soon since I am looking to purchase another vehicle. and would recommend you go here. Ask for Eric.

i had a recall on my Toyota Van, showed up at my appointment time, Mark greeted me quickly and was very professional. He updated via text during the day, and able to get my service done in a very reasonable time. Thank you Mark!

We arrived for service on my Tacoma. I though the staff could have done a better job greeting us and instructing us on the checkin process. Once we met up with the Service Agent "Wes" things went very smoothly. Communication and pricing was great. I'll go here again.

I had a minor issue with my brand new Prius plus wanting to add tinted windows and turn off some of the beeping, i.e., when the car backs up. I found everyone that I worked with, especially Taylor, to be extremely nice and helpful. And I am very pleased with my FOURTH leased Prius!

I recently bought a pre-owned car, 2017 Toyota Yaris, and they made the process so effortless! The manager, Mr. Pryor worked with us to ensure the best possible customer service. And our finance adviser Daniel, was amazing ! Not only did he get us the low APR we asked for, we walked out of the dealership with some tips about the financial world! Once again thank you ! I hope everyone's experience with this dealership is as joyful as it was to me

Jordan and Zach are ballers! Made lemonade out of lemons.

Isaias provided good service. He was quick in response to our price inquiry. and made effort to negotiate with his manager to give us a deal we want. will work with him again

Isaias made it an easy and smooth process with purchesing my new car. He and everyone else there was amazing!

Horrible. I was told three days in a row that the car would be ready. I would have been fine with them saying it would be three days until it was ready...but don't tell me each day the car will be finished where I leave work early to pick up my wife and then tell me as I'm on the way to Autonation that the car is not ready. Then tell me it'll be ready for sure end of the day tomorrow and then still not have it ready. The Service managers in charge of the Experience are Wes, Mark and some other person who checked me in on Monday morning...said I had no appointment after Wes said for me to leave the car, then the young kid just left me and my wife for 15min in the Service Drive area outside dumfounded wondering if anyone was going to help us. Very Disappointed with the Service at Autonation Toyota South Austin.

My Service Advisor, Wes Peterson, took great care of me. There was a problem with my car and the whole AutoNation team made sure to get the job done quickly and effectively. Great service!

Wesley Peterson was the associate that helped me when I came in for my oil change on my 2018 Tundra. His service was excellent!!

I bought a Tacoma from this exact location in 2015.2 weeks later started having issues with the vehicle.Took it back got it in the shop under warranty. Long story short brand new vehicle turned out to be lemon after a whole year of troubleshooting.Toyota and Autonation refused to buy back the vehicle.Instead, they told me to go and file a lemon law report.3 years later I wanted to give these guys a shot once more since it is close to my house and Toyota being one of the reliable brands out there.I was back at the dealership on July,21th 2018. I was working with Josh Conley and he was very friendly and straight forward. I was very happy with his help finding me my Tacoma . I wish I could say the same for the folks in the office work the numbers. I spent over 4 hours at the dealership and finally agreed on the deal and monthly payments I was comfortable at. I signed the paper to give them my permission to proceed with the deal. One last lap around the new vehicle to make sure everything is good and here comes the manager saying that he made a mistake adding numbers now we are 2k apart. They already ran my credit through 20+ different lenders. I was ready to drive off with this brand new trd off road long bed. I was irritated when the manager was giving me all kinds of bs options not helping me with anything but just making numbers look affordable by extending loan terms. Hopefully someone up on the chain sees this and reach out to make it right. This was my experience with them twice . Update: General Sales Manager said they forgot to add the tax on the new Tacoma and if I did not pay it then the state would send me a bill for that amount. Total bs. Because I just bought a new truck in 2018 and I was charged very little tax due to my leased vehicle trade. Tax season came and nothing surprising and made a few calls to state they said there is nothing unusual about my registered vehicles. Henna Chevrolet were honest about all the fees apply to my transaction. I bought a more expensive Truck with same trade value and no down payment. My monthly payments are $70 less than what these clowns were trying to scam me for. Dont believe the good reviews you see about this dealership. I will never give them my business.

Purchased a 2014 Mustang GT for our son.. Absolute BEST customer service I've ever experienced at a dealership! Stop wasting time at other dealerships and used car lots people! No pressure and totally professional. If you are in the market for a new or used vehicle, check out this Auto Nation inventory online. Do not hesitate to contact Miss Abbi Gass and she will take very good care of you.

Great staff and experience! I got to work with sales associate Abbi, the manger Ronnie, and financing person Ali. Abbi was really flexible about scheduling an appointment and quick to respond throughout the whole process. Ronnie was great at troubleshooting bumps along the way, and I really appreciated the in-depth financing explanation from Ali. They are all very personable and professional there, I highly recommend them for auto purchasing needs!

I had a Toyota recall to update my Prius software and reserved a time to have it done. I told the dealer I would be waiting and was disappointed when it took three hours to do the job. It seemed like a lot of time for a simple job. Oh well...

This is only my second time here,...first experience was not great. Once again not impressed at, I will not be returning. Service consultant shook his head yes to everything I asked for. I picked up my truck only to find that ONE thing had been completed. Terrible.

I have never been disappointed by the service provided at AutoNation Toyota. Art Gomez my service manager is a pleasure to work with and always answers all my questions. The last visit was for a State Inspection and oil change and tire rotation. My Tacoma was washed without my asking for it. Now that is service.

They had exactly what I wanted - I know the van I wanted didn't last long at other places I searched, they got me right in and it was mine within 2 hours. I was treated like royalty. It was a wonderful buying experience. Thank you Jessie and Daniel.

Great service! Got my car back quickly. Tony, the service manager, was very helpful.

I visited Auto Nation for recalls on my Scion, and was dreading it, because I have had bad experiences with Toyota dealers in other places. But the experience was efficient, gracious and professional. Really positive experience.

Truly appreciate Wes Peterson and all that he has done to service my car carefully and effectively. I made an appointment with him each time which was beneficial because I waited only like and hour compared to 2-3 hours. He cared for my car like it was his own and addressed all my questions and needs in a professional manner. He will be my service person for now on. He even gave me his personal number for any questions or concerns I had after leaving the shop.

All the alarmist rhetoric surrounding my Prius recall aside, the work turned out to not be the worst case scenario laid out, and I got my car back quickly. But, within 24 hours I began having a problem with the ac system, and when I called back and talked to the service writer I had been dealing with, I was told what I was experiencing couldn't possibly be their fault or a part of the recall. I was more than a little miffed that they did a series of tests on the wiring harness, and now I had an issue that seemed certain to be related, and instead of assuring me they would figure it out I was told the issue was unrelated to their work. Took car to another Toyota dealer I've had very good dealings with in the past, and they found a relay harness was not plugged back in after the recall work. AutoNation Toyota's sloppy work ethic cost me three phone calls and a full half day taking the car to San Marcos Toyota, who saw immediately the problem and remedied it. Not going back to AutoNation with either of our cars--both bought at AutoNation--only to San Marcos Toyota.

This was the BEST car buying experience I ever had. Luis and Ronnie went above and beyond to help me with my purchase. I truly wanted the vehicle in red but their salesmanship out did the color! If you want to buy from great people who care about you and connect with the customer not just push a sale, these are your guys!

The service is always outstanding. Every person we deal with during our visit is courteous and ready to help. We feel connected to the people we deal with. Most of our contact is with Mr. Greg Coy. He is truly a professional in his work. Thank you. He is a real asset to your organization.

Truly appreciate Wes Peterson and all that he has done to service my car carefully and effectively. I made an appointment with him each time which was beneficial because I waited only like and hour compared to 2-3 hours. He cared for my car like it was his own and addressed all my questions and needs in a professional manner. He will be my service person for now on. He even gave me his personal number for any questions or concerns I had after leaving the shop.

The service department is great! They offer rides and will even pick you back up. All the staff including the managers are very nice and knowledgeable.

Not especially satisfied with service. Went in to have a towing hitch recall addressed and even though the system showed my vehicle had not been addressed, Toyota called later and said I had an after market hitch and the recall didn't apply. Also asked that a blinking brake light be checked. Paid $87 for a diagnostic and they said I needed new calipers at $1500. Turns out my brake fluid was low, but calipers were leaking (not noticeable). They did not even fill the brake fluid container (left light blinking on/off). Not even a tire air check, though they did a full vehicle review (first time I had brought the vehicle there). So really, just a waste of time and money.

Great service. Jared Jones does a wonderful job.

I have purchased 3 autos from AutoNation and every experience has been excellent. They are totally professional in every way. I highly recommend them!

Solid experience. Jared J has gone out of his way the last couple times I was there to help, so I would definitely recommend him. It is still a dealership, so sometimes it can take a while and there is the obligatory attempt to sell other services, but they rank pretty high compared to others I've been to.

Very helpful and knowledgeable staff.

I dropped my car off at 8:15a on Tuesday morning, and was greeted by Juan Alvarez. He was both kind and clear as he explained the details of the work to be done on my car. He then helped me get a rental car for the day, and the whole process was smooth and painless! It took about 5 minutes for me to check out with the rental car, and I was on my way. Juan called me around 3:45p to tell me that my car was ready, and he had my car waiting for me at the end of the day around 5p. I was so happy with my experience at AutoNation, and everyone I met was friendly and helpful.

Had a excellent experience! My salesman David Scott was super helpful and knowledgeable to help our deal close! I couldn’t be more happy with my purchase and didn’t have to spend all day at the dealer!!! Everyone knows how long that usually takes!

Fast service. Got me out right away!

They do an awesome job, when your getting a Car! They do take care of you from start to the end!!

My Service advisor was very knowledgeable and helpful. Great customer service. I?ll definitely come back!

Jared in the service department is great! You should note that oil changes take on average of 1.5 hours, but I feel like they take good care of my car.

Great Customer Service , was able to get my oil changed in no time

Great service and very timely! Tony is da bomb!

My experience dealing with Mr. Greg Coy has always been great. Mr. Coy is a great asset to your company and I enjoy sending friends and family to see him whenever they need advise on their vehicles. Mr. Coy, Thank you for many years of excellent service. Sincerely, Olga G

Great customer service. I can't say enough about your Service Advisor, Wesley. He is very knowledgeable and helped my through the entire process. I feel he went above what was expected. He's the reason why I like to do business with you. Thanks.

My sincere thanks go to AutoNation Toyota for restoring my 2012Highlander. A clogged drain in the sunroof had resulted in the interior being drenched in inches of rain. 😢 Jarod Jones saw to it that my car received a detail after repairs. Two different treatments left it dry and fragrant. Kudos to Jarod and AutoNation!

excellent service. didn't have to wait long

Jared was very pleasant and helpful, looked out for getting my service done with the least expenditure. He offered a lot of information on my car's condition and went the extra mile for me.

Promised that a soft query would be applied to my credit score when renewing lease, hard query still on my report and I did not even renew lease, attempt to email to rectify no response. Not wasting any more energy at this dealership they only interested in the sale, over aggressive sale tactics!!! Which is a shame I really enjoyed my Toyota!

Repair and service done right the first time, friendly service, and reasonable prices.

My husband and I have been customers at AutoNation Toyota for many years. We drive past two other Toyota dealers for the customer service and attention to detail we receive at AutoNation. We love our service representative, Wes Peterson, who works very hard to ensure everything our cars need is addressed quickly and professionally. We definitely recommend AutoNation Toyota to everyone!

Jared was very pleasant and helpful, looked out for getting my service done with the least expenditure. He offered a lot of information on my car's condition and went the extra mile for me.

15,000 checkup on my new Toyota Tacoma and I was in & out in half hour with a smile.

Helpful courteous staff. Pricing is on the high side.

Service Department: They make you wait for hours. They charge a lot comparatively. Adds extra charges.

EDIT: See their response below. This is a corporate response from a Publicly Owned Company. They simply do not care about their customers, and their response goes to show that. They haven't reached out to me in over a month on an issue I was told would be resolved that next day.. Initially reached out to the dealership on 4/3 to alleviate an issue, and it has been over one month with nothing but radio silence from them. So please know, if you have a problem, they don't care. They don't follow-up. After leasing two cars from Alamo Toyota over a 5 year period, I decided to purchase a brand new truck. I understood that a disposition fee of $300 would apply if I did not finance through TFS. Upon financing the vehicle, the salesperson and sales manager assured me that although the lowest rate was not TFS, they would have my disposition fee waived. A few months later, a bill comes in the mail for the full disposition fee. I reached out to Toyota corporate, who forwarded it to Michael Hadley, the Customer Relations Manager. We spoke on 4/3, and he told me he was going to address my concerns and get back to me that week. It has now been 5 weeks since we talked, and he has not gotten back to me. I left him numerous voicemails, and he has been too scared to call back. I followed up with Toyota corporate, and got a call from the salesperson the next day, who has no control of alleviating the concern. Despicable dealership from top to bottom. Fraudulent charges, deceptive sales practices, and scummy customer service. Shop elsewhere.

Initially reached out to the dealership on 4/3 to alleviate an issue, and it has been over one month with nothing but radio silence from them. So please know, if you have a problem, they don't care. They don't follow-up. After leasing two cars from Alamo Toyota over a 5 year period, I decided to purchase a brand new truck. I understood that a disposition fee of $300 would apply if I did not finance through TFS. Upon financing the vehicle, the salesperson and sales manager assured me that although the lowest rate was not TFS, they would have my disposition fee waived. A few months later, a bill comes in the mail for the full disposition fee. I reached out to Toyota corporate, who forwarded it to Michael Hadley, the Customer Relations Manager. We spoke on 4/3, and he told me he was going to address my concerns and get back to me that week. It has now been 5 weeks since we talked, and he has not gotten back to me. I left him numerous voicemails, and he has been too scared to call back. I followed up with Toyota corporate, and got a call from the salesperson the next day, who has no control of alleviating the concern. Despicable dealership from top to bottom. Fraudulent charges, deceptive sales practices, and scummy customer service. Shop elsewhere.

The sales manager David was unsatisfactory. He showed us a vehicle we did not want. This vehicle had an MSRP above what we wanted to spend by over 2300 dollars. Not to mention when we asked to order another vehicle with the correct MSRP. David said he could not do that. Not only that but when we asked for the invoice he gave us a sales sheet from Toyota. This was not an actual invoice from Autonation. And not only did that occur, but David did not honor Truecar's discount. David thought that he was smarter than his customers. He even had a counter arguement for everything that was said. This was without actually listening to our needs or letting us have room to talk. Even though we were ready to buy from them this weekend; having bought 5 cars previously from Autonation. David told us to buy a car elsewhere. Will be speaking to corporate.

My daughter and I had a wonderful experience at Auto Nation in South Austin. David Scott, our sales associate was friendly and knowledgeable. He helped me find the perfect truck for me. I dislike dealing with sales people but we felt immediately comfortable and at ease with David. It didn’t take me long to let my guard down. We left him feeling like we had a new member in our extended family. . I will definitely go back to him the next time our family is in the market for a new vehicle. The finance process was easy and stress-free as well. Daniel guided me in the direction that would benefit me and my situation the most. He was helpful and fun. We were there for a few hours but it turned out to be a fun way to spend an afternoon. I LOVE MY TRUCK! And I highly recommend Auto Nation.

This was my first experience with AutoNation Toyota, and I was very impressed with the overall experience. The service area was very well organized, clean, and everyone was very helpful and informative. Not to mention my issue was solved the same day.

Sales staff at AutoNation gets a five star rating from me everytime

My service experience was good. I came in for a recall and had my oil changed while I was there. The cost was reasonable and they inspected battery and brakes as well. My only issue was that they got my phone number wrong and so I waited an extra hour while my car was done. I was even sitting in the waiting room and no one came to look for me. My car was well taken care of, I'm just surprised no one emailed me or came to find me.

Awesome service! Very friendly and informative. Very quick!

Nathan was polite and professional. My service was provided quickly, as was the check-in and check-out process.

Matt was excellent in his care from entrance to exit. He clearly explained each recommended service and cheerfully retrieved my phone that I had left in my car.

Great service! Very helpful

Very nice and helpful people they made my experience very enjoyable thank you AutoNaition Toyota.

This review is specifically for services provided by the Autonation Toyota South Service Department. I had to take my vehicle in for a recall repair. Was told over the phone that transportation was provided. I had no problem paying for a Lyft/Uber but was told that was unnecessary. But they told me that they could take care of it. Called to schedule pickup, guy said he’d be there at 4:20 pm. I waited outside until 4:45 when he picked me up. Guy was super nice, but 25 minutes late. When I return to the dealership, despite 11 service reps working (two were on the phone, 2 were eating in their offices and several on their cellphones) I had to ask someone to help me. I was told that I’d have to wait until the guy I dropped the car off with in the morning was available. Waited another 20 minutes. When I walked back to the service rep area found my guy sitting there. He said no one told him he had someone waiting. I’m not the most important person in the world. I do not mind waiting, but I don’t understand the poor customer service. Despite this being a car dealership service center, it’s still customer service.

Excellent customer service ! Looking forward for a new car

best car buying experience ever... highly recommended!!

Jared Jones was a solid service advisor. Let me know what I needed now, and what could wait. No pressure, just finesse and kindness.

The service manager spent time explaining the maintenance being done and checked in from time to time to keep us up to date. Everything was done and done well. Car was delivered clean and ready to drive away. Will use them often! Thanks AutoNation!

Tony took great care of us. He was honest and gave us great options for upcoming service.

I can recommend the service department and Juan, my service adviser. Excellent communication, and the work was first rate.

Schedule time with Lora and she will never show up.

We went in on a Saturday to look at a Land Cruiser and a Tundra TRD Pro. Our sales associate was Adam Luce and he was fantastic, from his no-pressure sales approach to his knowledge of the vehicles. This might’ve been the first pleasant test drive that I’ve ever taken as Adam allowed us to enjoy the vehicle rather than pepper us with questions about whether or not we’re ready to purchase the vehicle. I highly recommend Adam and this dealership as we will strongly consider them when purchasing our next vehicle!

Horrible customer service. I bought my car years ago and every time I bring it to get serviced the reps are rude and unhelpful. It happens every time I come. I don’t recommend buying from this dealership and having to get serviced from their department.

Their service is excellent, reliable, very professional. Also thanks to my service Rep Nathan Baker, has taken care both of ours vehicles. Very knowledgeable and courteous, friendly, he has explained everything we need and don’t need.

It took less than 36 hours from the time I called to make an appointment to having the work completed. My car was there for only three hours. The entire process was very simple and painless. Matt Roberts has excellent communication and customer service skills. He provided a time estimate that was accurate, and he gave me updates as needed. Thank you for the great service.

Went in for tire repair after being told they had the tire in stock. After waiting 2.5hrs to find out they did not have this tire and needed to be ordered by Art. Called the next day to be sure the tire was ordered and there and was sent to voicemail. Called back and was told I would receive a call back within minutes from Jared. After no phone call, I called back to get an update and no info and Jared was not available. Ashley was not helpful in getting any info or on a returned phone call. Finally had to text a service department cell number to complain and then finally received a phone call. I hope service managers read these and address the issues. Customer service is horrendous. It shouldn’t take 2.5hrs to know you do not have a tire in stock. And definitely was not going to wait an entire afternoon to have it replaced the next day. It’s a tire!

Art Gomez is by far the best advisor. Knowledgeable, kind, respectful. The trust him to keep our cars running in excellent condition. I trust Toyota Auto Nation to care for my family. Thank you.

disappointed, not an honest dealer

They kept a payment of $235.00 that was supposed to be returned to me

They may have stolen a payment that went through after the payoff of a trade in.

Very dishonest, they lie about everything, look elsewhere

I've had my Prius and, now, RAV4 serviced at AutoNation for almost 20 years. Jared Jones has been my representative for about all that time. I've never been disappointed by his and the staff's professionalism, courtesy and competence. I highly recommend AutoNation.

I bought my camry 2019 from this showroom. Nasir helped me in the every step of the process and made the car buying experience cake walk. They gave the best finance offer and I cant be more happier than this.

My salesman was very knowledgeable and professional. The process was very expeditious. I would recommend this dealership to family and friends.

Excellent experience. Trey Hudgens was always very responsive, answered all my questions and was a pleasure to deal with.

very friendly and efficient! oil change, tires rotated, fluids topped off and outside washed in under 35 minutes.

Go see Josh Conley there. He took great care of us!

From the time of my arrival until I left the AutoNation facility, I was treated like a VIP. Although it was a busy day for them, they bent over backwards to provide a great buying experience while purchasing a vehicle that has more than met my expectations. From the sales agent to the service representative, my concerns were thoroughly addressed in a friendly, caring and professional manner. Count me among their fans!

No returned phone calls or answers. Directed to schedule appt. upon arrival was told service not done at specific area and that I would need to call an make an appt to another area on hold for over 40 mins no answer. Three left messages and no return call.

Do not believe anything that they tell you about what you are buying or their warranty's. They do not inspect their cars as promised, they do not repair problems with their cars as promised, and their warranties do not cover as promised. They will not answer your phone calls or emails about repairing these problems as they really do not care about their customers once they have made a sale. Do yourself a favor and buy a used car from anyone but them.

My first oil change with the new car. It only took 45 minutes, and it was free.

The sales associate Adam Luce & Ali Fawaz Finance Manager where the above and beyond best sales team I’ve had the pleasure of doing business with. I would recommend them to anyone. Both parties Auto Nation and myself came together to make a great deal on my new 2019 Highlander. They provided me the upmost respect and got me in and out in a fast efficient way. In the span of two days I probably spent maybe in total 8 hours max. They gave my family & I the best trade in value. I highly recommend this place

Great sales team and service. Fast friendly and efficient

Super helpful, friendly, advocate for the customer, good recommendations

The service is fast. They advise me of what they find and then let me decide what I want to do. They do good work.Jared Jones, service advisor, is fantastic and is always straight with me. He is one of the main reasons I keep going back.

All I have to share with you is your service has always been Five Star!!!

Service is fast and courteous. They take your needs and requests seriously. The sales rep I worked with texted me throughout the morning to make sure I was still coming in and kept me updated on the status of his arrival to the dealership. I felt like my business meant something. I have never purchased a vehicle on my own before so I was a little intimidated at first, but Jessie Polk made buying a car fun!

Sold me a truck that I know they know had an issue that I will spare you the details of. Now I went back and I know that the salesman had no way of knowing that the truck had an issue. The truck actually came from AutoNation Chevrolet on 183 and I know the mechanics their knew something was up as the engine light had been cleared right before they got it which with any simple scanner can be seen yet no mention of that from anyone. Overall I’m upset that I have the newest truck I have ever owned and have to put it in the shop already but the salesman at Toyota was a super nice guy and did everything he could for me. Overall it sucks but the salesmen was great, just be leary of the used vehicles which I guess is the case with any used car.

Shuttle provided to/from work so that's very convenient. Washed my car which was nice!

It was just a very pleasant experience taking my Toyota Corolla LE there to get serviced. Ace was very professional, knowledgeable & extremely kind & courteous. I give her a 5 stars! Thanks Ace!😁

Josh Conley was knowledgeable and helpful. Very pleased w/ my experience there. Love ma truck! :D

The dealer I worked with was good but her follow up manners were pretty bad and cold. Once the sale and trade-in were completed, my follow up question seemed to be met with a cold shoulder. My overall experience at AutoNation this time around was one of the worst I have had to date.

I had a lot of work performed on my car. I went in for one thing but the sales person convinced me to do many others, which I was uncomfortable doing but I felt coerced and backed into a corner like there was no other option. I don't like feeling that way especially when Toyota was not going to help me out in costs. I still don't understand how spark plugs could cost $250. I looked them up and it's $13.20 each. That is quite a difference! The sales person said my rental would be deducted from my invoice. He went on vacation and didn't tell me he was going on vacation. I had to explain to a manager that was the agreement. It took a while but the manager finally agreed--thank you. The quote was not completely itemized. Labor cost more than parts. How do I know if everything was done? I don't. I know my main problem was fixed but unsure of everything else.

I had very bad service. They sold me a vehicle that had corrossion on the battery and the clamp fell off. Hood wont open. Misalignment, it wasnt detailed, dirty camera. They didnt want to fix any of that when i took it back. The salesperson was totallly two face.

With respect to the pre-owned sales department, we did not have a good buying experience. The quality of the vehicle, no haggle low cost, and 5 day/250 mi guarantee is what drove us to this dealer but the salesman’s lack of specific vehicle knowledge (couldn’t demo some of the vehicles listed features), lack of professionalism (salesman showed us the vehicle that had about 1 week worth of pollen on the exterior and looked at me like I was inconveniencing him when I asked to him run it through the car wash, decided to leave mid car buying process bc it was Friday night therefore nobody showed us the vehicle settings during delivery that’s important nowadays with all the features these cars have), poor test drive conditions (rush hour traffic prevented us from driving on the highway), rude landscapers that stopped and gave us a dirty look when we didn’t leave the area that he wanted work on with his leaf blower which happened to be where the car was. For these reasons I would not return as a loyal customer.

Great service! No complaints and the staff went out of their way to be kind and cordial, as well as satisfyingly informative.

They listened and understood what I was looking for. Didn't try to sell me something I didn't need or want. No high pressure what so ever. Definitely coming back in 6 months when it's time to get my granddaughter her first car.

Took my vehicle in for an airbag recall. Matt, my service guy was so great in getting me in for an appointment quickly and getting my car taken car of as quickly as possible. The part was supposed to come in in 1-2 weeks but he called me back and said they had 1 & he would hold it for me until I got there. Also set me up with a car rental so I didn't have to sit at the dealership for 2-3 hours. Matt & Autonation Toyota made the whole process super streamlined & easy! Thank you!

Once again, I received truly exceptional service on my 2013 Tundra from Jared Jones and the maintenance team at Autonation Toyota South Austin

My service representative is Jarod Jones. I have requested him each and every time and he exceeds my expectations. If I need it done right, I rely on Jarod

Josh Conley is a great guy, very friendly. Got the work done quickly.

I went in and got what I wanted and I'm paying what I wanted. Thanks again for all your help! Trey Hudgens(Salesman) and Daniel(Finance) thanks for not keeping me at the showroom all day too.

Very low stress transaction; good, clear communication; no surprises; very pleasant to work with.

Fast and Friendly service department. Professional gentlemen.

Outstanding service.

Very polite, professional gentlemen! & Quick service.

I had an appointment at 9 am to fix a factory recall. Was told it would take 20-30 minutes. I waited until noon and then asked them how much longer. They said 20-30 minutes. When I told them I had to go to work they got mad at me. Worst experience ever.

Worst service ever. After telling service manager I will post negative reviews he became aggressive and we engaged in a shouting match. So much for customer service They sell you "an optional" security $899.00 deal which includes $30.00 safety nuts and a "clear bra" which you have to pay because it is already installed, it is probably worth a few bucks Will look for another dealership for servicing the car

I've always received great service here for my 2007 Prius. I've been coming for the past 9 years or so. I can only remember one time that I wasn't 100% happy, and they more than made me whole (discounted my price). They've also worked with me on pricing. Staff has always been knowledgeable, courteous & helpful! Highly recommend!

Jarred Jones is a top notch service rep. He communicates the car issues, and the prices clearly. I really appreciate the fact that he gets the repairs done on time and within his cost estimates. As far as I am concerned, he is the guy to go see for any maintenance work or repairs that you might need for your Toyota!

Great customer care

Sale person Amiel was amazing. Himself along with the Toyota team made my experience easy and painless. Worked with me to get the deal I wanted. Thank you again.

Being a first time car buyer I was very nervous walking into the showroom. It took me a long time and I had to look at a lot of cars to find the right fit but the staff all made me feel welcome through the entire process. Heather, who was phenomenal, had helped me through the process of choosing a car and Ali helped me with the financing. I highly recommend coming to Toyota Autonation South Austin and having these two (if their available) help out! Have had to come back a few times for assistance at the service center and the staff are always timely and helpful. Highly recommend coming here when looking for a car!

Great experience, Juan made sure it was a vehicle we liked and made everything easy! Answered all my questions and communicated with me through the whole process!

I shoped a car and got a good deal People are nice and ready to give you a smile, we even got a slice of pizza

Poor service department and aggressive service manager They offer "optional" $899 security package including $30.00 security bolts and "clear bra" worth probably a few bucks

Fantastic customer service as always !!!

Thank you Tony for you great customer service and for keeping me informed with time.

It was a great experience from my first phone call to my meeting with the salesman and ending with the Finance department.

The easiest purchase I have ever made! Fast, friendly and great service.

Jared and Keith, as always, we?re so helpful and informative throughout the process. I?d never go anywhere else

the best experience I've had in a long time. Started with first phone call to salesman and ending with the finance department.

My advisor is Jared Jones and he always does a great job.

great sales staff

I just bought a used car from this dealership. The person who helped us, Adrian Belderol, did a great job making me feel welcome and took the time to find what I was looking for. Overall it was a great experience.

Great buying experience but the constant post purchase email Spam that will not stop Has left a terrible taste

Fantastic sales rep, and I couldn’t be happier with the car. It all came together perfectly and they even swapped my new rims from my trade in to the new car for no charge. The finance guy was great as well, got me a lower rate while upselling me to platinum coverage. I was careful to buy Toyota certified (the car is a 2018), so the only note I have is at the end he said “with platinum coverage your Toyota certified warranty is pointless now, platinum is so much better!” I wish he hadn’t told me that because I felt dumb for getting Toyota certified. You pay extra for certified, but if platinum simply replaces it I might not have bothered. Other than that, fantastic service, great deal, and great car!

Melissa Davis Was Very informed And Considerate

Efficient, professional, caring.

as usual i was very pleased my appointment time was 10:30 and they started at 10:20 and finished at approx 10:55-- all the staff was very courteous--again thanks howard frick

John in the service department help me with excellent and quick service, I will be coming back

I received a call notifying me they had put the wrong part in and was required to come back and start all over.

Absolutely rude and unprofessional service by the manager Alex (I believe that to be his name). I had every intention of purchasing a car from this dealership, I was even driving from Houston to Austin, but the way he tries to sell a car and explain the details is not how a professional Toyota dealership should be ran. It’s a disappointment that this person is working here.

Truly exceptional

Mark Lucas was great. Very patient and one of kind salesman. He spent two days helping me and wife find a new vehicle. I have never had a good experience coming to dealership and buying a vehicle and coming across mark has made vehicle purchase alot smoother and better and next time I get a vehicle I will be coming to mark for service again. Thanks again Mark Lucas and Toyota.

Isaias was great. He's very straightforward. You can tell him exactly what you want and he'll go with it. He keeps it real.

This dealer asked for a review subsequent to my latest transaction with them, so here it is. I avoid this dealer's service department for anything other than recall remedies for three reasons: 1. Negative sales experience 2. Location - congestion, difficult to get to 3. Bureaucratic

I’ve worked with my service manager Jarred for several years. He is knowledgeable, efficient, reliable, and keen on saving me money , for which I bless him and Auto Nation. If he worked for my company, I’d know I had a very good company indeed. Judith Lundin

Very very unhappy with this dealership. I was tricked into paying way more than I had wanted, and I didn’t feel like I had any choice in the end. They knew I was a stressed and I that was looking to downsize. I had my service dog with me for my military induced PTSD, and they totally took advantage of that and now I owe more than with my last car, which was a beautiful VW. I should have just kept that... Do not get your vehicle here! I’m so unhappy with my car, and the horrible treatment from the financial manager gave me bad panic attacks. I had been told to go speak with the financial manager by the finance guy, because I was wondering what all the extra charges were about. When asked by the financial manager what it was that I wanted, I was confused seeing as the financial guy I had been talking to had gone over and talked with him first, but when I got to the manager and told him I was sent over he called me a liar, and told me to be a good girl and go sit down till they were ready. I said that was what I was doing till told to see him, he said I was lying, he didn’t want to deal with me, and to go sit down like a good girl, the second time he said that! Awful service, awful humans, cheaters, apparently they like to take advantage of people, and treat them like children.

Went to check out a truck and Christian R. helped us and was super friendly and helped us with the process! i want to give a huge thanks to Micheal Zielke who answered ALL the questions i had . He was amazing and super knowledgable i really really appreciate their services more then someone else who was there..!!

Spoke to Adrian through text and set up an appointment for a Saturday to look at a specific vehicle. Confirmed with him as we were on our way. Drove from San Antonio to Austin and the vehicle was no longer available once we got there. He told us he sold it yesterday. Don't you think common courtesy would tell you to tell your customer that truck was gone. Very disappointed we drove all that way and they didn't have what we came to look at. We won't deal with them again.

VERY POOR CUSTOMER SERVICE AT THIS LOCATION! I had an appointment and ended up sitting for 6 hours after being told to wait in the customer waiting area, only to be told "there was a problem, we tried to call you" well i never recieved a call, i was sitting there the whole time! they never explained what the problem was and literally did nothing except waste my time and gas! I do not plan on returning to this location!

To the Customs Relation Manager: Just want to express my gratitude for a great customer experience with Art Gomez. He was such a great help today. I brought my car in first thing and he made sure I had a ride home. He was very patient in explainng the detalls of the required maintenance and really took care of me. He gave me the options and the best thing about Art is he tells it like it is, but is not pushy... and I so appreciate that. I have been coming for service ever since I first got my Prius in 06....and Art has always been and still is an awesome service rep. THANK YOU!

Dear Customer Service Manager: Just want to express my gratitude for a great customer experience with Art Gomez. He was such a great help today. I brought my car in first thing and he made sure I had a ride home. He was very patient in explainng the detalls of the required maintenance and really took care of me. He gave me the options and the best thing about Art is he tells it like it is, but is not pushy... and I so appreciate that. I have been coming for service ever since I first got my Prius in 06....and Art has always been and still is an awesome service rep. And what's more, the 60,000 mi. maintenance work done was excellent!! Thank you!

Exceptional service. Well done job.

Great service. Glad I chose them!

Jared Jones did an excellent job providing service to my 2018 4Runner. Thank you Mary Gail Hein

I was there an hour and a half and this was a reasonable amount of time.

I am giving a two star because of the bad customer service experience. I got the car i was looking for and don’t have to deal with any sales people for a long time, im just hoping the service department is great. From my experience, and i used to work at a car dealership, this sales person was too desperate for the sale. He only followed up one time after the sale was done. He texted me asking if i had any questions, AND I DID! I answered his text with my questions and guess what he never followed up AT ALL!! Thank God for the owners manual and the 500 pages, right! Simple questions he could of just texted back right away if he were a good sales person and knew the product he was selling. I also asked something regarding finance and no one has reached out about that either. Anyway, I was waiting until I got my license plates to get in to write the review to see if maybe when I went to go get them they would ask if everything was good, you know a follow up. Where I used to work the sales person who sold the car (or any sales person available) would take 3-5 minutes of their busy schedule to go and put on the license plate and make sure the customer was happy, I guess I got spolied with awesome customer service at Honda. I go in the Toyota dealership to get my plates and go straight to the front desk girl, there are about 3 sales men standing there talking to her. As soon as i said “im here for my plates” POOF there are no sales men only me my daughter and the front desk girl. She gives me my plates, I sign her sheet and THATS IT! I mean come on guys, you want a customer for life! You also want that customer to refer people who are looking for a car to go to you! I wont be buying from Toyota Nation dealership no more! If anything i will drive all the way north Austin to Charles Maund or all the way to San Marcos Toyota, but that wont be happening soon. For now im just going to enjoy my new 4Runner.

Quick, fast and Quality Service. The Finance manager dint tried to sell unwanted warranties etc, and was on point. The sales person David Scott was very kind enough to agree to drop new car at home. Overall great experience.

Called from Houston to make an appointment, and I was told that they could hold a vehicle for me. I even specified that I wanted them to hold that exact vehicle and they agreed. When I arrived, I was told that it was sold 2 days before my appointment. No call or email to let me know. I was told that they apologize but their policy didn't allow them to hold vehicles for customers. Huge waste of time.

Scott was great, and helpful in explaining about the vehicle. I was not intending to test drive on highway due to traffic, but Scott took me on highway for test drive, and we loved the Highlander we purchased.

Juan Alvarez was an excellent service advisor. Answered my questions and kept me informed through the process.

Great fast nice people

Best car buying experience I've had. Very respectful and no pressure. Sales guy Michael Fonseca was great. Considering it was a 2009 vehicle I was buying I requested some things to be updated. They complied. Highly recommended.

Fast and friendly service. Service adviser Terry was very helpful.

Long freaking waited for like i dont know , here your key byeee

Bad communication with transportation from Florida took awhile for my car to arrive

Purchased my current vehicle there, the service was good but the finance department is not willing to work with you, my credit and down payment was good but I was unhappy with their"way of doing business when it came to my monthly payments". ( I was told one payment and they charged me a higher payment) Other than that, my vehicle is running great and no major issues to note.

Happy with truck happy with sales person Not Happy with finance person trying to sale me extended warranty even after I told him I was not interested. He spent 30 min try to change my mind.

My service person was very helpful and explained everything in great detail

Great experience and would recommend to my friends and family

I have been a customer for 9 years and have always been happy with my purchase and my continued good service. Thanks!

The team there were very helpful and professional.

Excellent service

Vehicle Service - Very Good Ride Home - Very Poor Freddie is a friendly, professional Service Advisor that listens to to you. He asks good questions and makes reasonable suggestions. Never felt pressured or that he was attempting to sell more services than necessary. He even went out of his way on a day off to offer more assistance. Better organization is needed for customer needing a ride home. It took 2 hrs and 10 mins to get a ride and that was after asking about status two different times. A good opportunity for Toyota mgmt to fix a problem using excellent customer service. Didn`t happen. Hope they can figure that part out as the rest of the experience was positive!

not impressed with their customer service

I brought my 2013 Prius in to the dealership to have the safety recall completed. It was done expeditiously and thoroughly. Epi provided me good assistance.

Customer service was stellar at this location as I've come to expect! I've been very satisfied with AutoNation Toyota South Austin since purchasing a 2018 Camry from them last year.

I was proactive and asked my service representative Ricardo if he could ask service to determine if it was an easy or complicated fix. He got back to me in a short amount of time and shortly after that the car was washed and ready. It helped that I scheduled my appointment early in the morning. Ricardo did a fantastic job of providing excellent service.

What a great car buying experience! Isaias Fuentes is one of the best sales associates at AutoNation Toyota in South Austin, his sales approach and welcoming attitude made my decision making process so easy and even flowed! Ali Fawaz, took care of all of the financial dealings with the banks, and really took care of my economical needs. Together with the help of Vladimir the dealerships head finance manager they really made the car buy smooth, easy, and hassle free. They all get 5 stars as well as my referral and return business for sure! Thanks for everything you guys did for me. Love you guys! See you soon -Dayrin Martinez

Great service!

Great service honest employees, clean facility, I would like to take the time to thank Mr. Jared Jones my services advisor , for taking care of me & my car. You can't find to many honest people like Mr. Jones, thank you again Jared I love my tires, you made my day Thank you Jesus , God is good ALL the time,. Amen

Went in yesterday morning for a service check and oil change. Had the pleasure of having Wes Peterson assist. Prompt and concise. This is my first new vehicle and look forward to continue using the service center.

Wes was professional and took care of my service needs .

I have bought Toyotas from this dealership for over 20 years and had all of my maintenance done there. They are efficient, explain everything, and I have never had a bad experience there. Highly recommended.

Tony was great!! Explained everything and advice me on what was important and what could wait. Very satisfied with the service.

Taylor was great! Got done in about an hour. Great service! Very satisfied!

It was a smooth experience . Despite my non-existent credit history , their sales representative helped me secure the auto loan at pretty decent interest rate .

My wife and I both with Toyotas have always had exceptionally good service from Toyota South Austin. We've had all of our service done there for many years and have found everyone to be very friendly, helpful and efficient.

A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) walked up to me to help me out. He gave me the wrong information at first about the pricing (Maybe commissioned service advisory) and then when he realized I knew what I was doing he backed off and changed his statement. I went ahead to verify the information he gave me and in the middle of the conversation I was having with another service advisor (Matt Roberts) he came up and told the Matt Roberts what he told me to avoid any discrepancies (everyone is included in this corruption including the general manager of the service department). Matt Roberts changed his mind and led me to the wrong direction again. Somehow I agreed to get it done through Matt roberts but in the middle of the paperwork he said you need the complimentary car wash as well as you want to apply the $10 coupon (that I searched online and brought in) in a disrespectful manner and also to degrade me. I assume the coupon and the car wash were for the customers to avail but it seemed otherwise at this dealership. I went back to the manager after this happened and explained him the whole situation (Nathan's and Matt Robert's) and in return he asked me if I wanted to get the service done or not. This made one point clear. It was neither Matt's nor Nathan's fault. It's the store manager who doesn't care about earning business or customer service. Maybe his manager is the same. I don't know how long the chain is but there definitely is a bad guy in the chain. P.s as I walked in the general manager's office he was calming down another customer who was pissed off because of customer service issue (From what I understand, no one took car of him/her when he/she pulled in to be taken care of). I think the Manager's only job is to pacify customers having issues with the service and the service advisor's only job is to make money for the dealership anyhow. I have never been disappointed on someone this much. This is not what TOYOTA/LEXUS stand for. The stand by their customers and their quality cars. This dealership should get some lessons from Sewell Lexus or any sewell dealership. Unfortunately, sewell doesn't have a location in Austin.

Art Gomez is the best at South Austin Toyota. He always remembers me and is so helpful.

I have brought my truck to Toyota in the past and had decent service never dissatisfied. I?m out of warranty and they treat you like dirt. I asked them to diagnose my vehicle because I didn?t know if Inwould have the money. They call me to tell me diagnosis is complete giving me a bill of $90 and a written estimate that says air intake system $3200 and timing chain oil seep $4280 nothing else not a list of parts they are replacing not an explanation but hey y the way we will credit the $90 towards your $4000 bill?

Great people. Everyone, from the service manager, to the maintenance crew is friendly, knowledgeable, and smiling. Thanks for a great experience getting my Corolla serviced. A certified used car Barry Isabel found for me is the best car I've owned...so far!

My experience working with Mark Annabelli was excellent!

Professional. Prompt. No haggling at all!

We had a wonderful experience. Our service person is Epi and has been since 1999. It was time (past) to purchase vehicle. We scheduled with Alex L. He was awesome as we had to reschedule twice and the entire staff was more than accommodating. Our financial person was wondrous even with computer issues which were not his fault. A+ for us.

Everyone is so friendly,Service is GREAT,Alway Happy with service...Thank You ,Art Gomez you're the BEST!!!

Great customer service! Liset was extremely thoughtful and helpful, she guided me through the entire process. She was clear and to the point. At the end of my experience, I got to go home with a brand new 2019 Toyota Corolla.

Great service - Ronnie Pryor was very professional and attentive to my needs

Tony was the service sales person I was assigned to for my rear windshield wiper repair and annual state inspection. He was thorough, efficient and explained the issue to me. Everything was quickly rectified and the vehicle was inspected quickly. He even had it run through the car wash for a much-needed exterior cleaning! Thank you for respecting my time and making an event I thought would be long and drawn out quick and easy!!

I have used AMM Collision before and as before, there service and work is outstanding.

Very unhappy with the experience of purchasing the new to me vehicle. I have been given the run around about getting the controller for the ac/heat for the rear of my car fixed from the first week of purchase. There was a 90 day 4,000 miles warranty and it seems like the service department doesn't want to honor it. I was told that the sales guys should let the customers know that when buying a used car our technician mainly work on Toyota's and they may not be able to fix the issue of my ac/heat controller for the rear of the vehicle. I set an appointment for 10:30 and was at my appointment 15 mins early and i was told that by 12:30 i would know something. 2:00 pm rolls around and my vehicle was parked in the same place and no one had taken the time to let me know that they were backed up. I just want to have the ac/heat controll fixed as per the agreement. If you do not have qualified technicians to work on all cars then you all should not be selling used cars, or make sure you can get the technician trained and qualified.

Service writer was knowledgeable and explained why I needed a new catalytic converter. I decided to purchase a pre-owned car rather than have the repair.

Tony was very attentive & kept me updated throughout my service. As soon as he knew my service would take several hours he offered to get me a loaner. I was supposed to bring it back before closing but it was pouring down rain so he told me I could bring it back the next morning which was so convenient! Thanks Tony! I’ll be back!

Nathan Baker did a great job on on Scion XB. We've been happy Auto nation customers for over two years.

Rushed and impersonal, no follow-up.

Art Gomez is always extremely kind and helpful. Getting my car serviced is always effortless on my end because of his due diligence. I trust the quality of service I’m receiving and will continue to use Autonation Toyota south Austin to receive such impeccable service with low stress and comfort on my end.

I was very pleased with the cars salesman Michael Fonseca who was very kind, helpful, and upfront about the whole process. I give him 5 stars without a doubt. BUT I was sold a vehicle that the same day as I got it, it started making shaking movements. I contaxtedthe dealership and took the vehicle in and they first said they couldn't feel it. After 3 people tested it out the last mechanic said he heard something funny. I was given an appointment for a week and a half later to see what's wrong with the vehicle. MIND YOU way past the 5 day return policy window! I was promised that the issue will be taken care of but I'm worried it won't be. Within the first week of having the vehicle it shakes when idle, shakes randomly when accelerating, and makes a whistling noise when I take my foot off the gas pedal. This is not how a just bought vehicle should be running right after purchasing, no matter the year of the vehicle. If something is wrong with it, don't sell it! Or at least offer a free extended warranty or something to make up for situation. I am a mother of 4 and first time buyer and this has been a horrible experience. Like I said the salesman was awesome but because of the rest of the troubles I have experienced I would not purchase another vehicle from there or recommend it to anyone. Also the finance department is VERY pushy, makes you feel dumb, and talks you down for not purchasing the extra options. Mike Z was his name. I have read so many bad reviews on him. I can't believe he is still working here. Auto Nation needs to step up their game and clean house!

Excellent and quick. Tony Sabatino the best

Heather was great and so was Mike. Everything about the process really

I have purchased multiple vehicles from them. They always treat me good.

Today my experience was terrible. I have been to Toyota AutoNation South to get my car serviced before and I’ve never had a problem but today was a difdeeent story. I waited for THREE hours for a oil change and tire rotation. When I went to check on my status THREE hours later they told me my car hadn’t even been started on because “the ticket got lost”. I understand things happen but the fact that no one came to update me and that I had to seek out an employee to give me an update was frustrating. I left without getting my car serviced and even the apology I got seemed very insincere. I was just very disappointed because usually they are much nicer and accommodating.

I had a great shopping experience at the South Austin AutoNation Dealership. Mark Lucas worked with me to test drive the vehicle I bought, had my trade-in vehicle appraised, and even recovered the garage door opener that I left in it. He was friendly, strait forward, and knowledgeable about the vehicle I bought; it was a pleasure to work with him. I worked with Michael Ginter to complete the financial paperwork; likewise, he was very knowledgeable about finances.

Service was very quick this time. Thanks a lot.

Epi was helpful and professional. I personally would love to see a return of the “quiet room” if you could manage it. Overall you guys are doing a good job. Juan in parts is an outstanding individual in my opinion

I had the pleasure of having Cole assist me with getting some new keys. He kept me updated through the whole process and answered all my questions.

This is my second time purchasing a vehicle from Auto Natation Toyota and I would definitely go back again.

I would not recommend this dealership ONLY because of his general manager John Mendez, he is rude and seems not willing to work in a professional way. Very bad experience with him.

this service sucks!! just for oil change they are taking close to four hours, that too with appointment. this is my last time visiting. their service center.

Quality of Repairs - had car with 120,000 miles towed to Autonation service dept. because engine overheated and Autonation had rebuilt the engine 8 mo. earlier under Toyota 100,000 mile warranty (my mechanic refused to touch it because he didn't want to void the warranty). Found out wires for cooling had been chewed under my hood by unknown rodents (common in Texas this time of the year) and caused my car to overheat, damaging the engine we think. Although we told the service dept. that the color of liquid dripping out from my car was" peanut butter color," which my teenage son said was obviously water mixing with oil, and gave account of knocking noise as steam came out, service department did initial wire repair, then told me it would be $2,300 more to repair the blown gaskets but there was no guarantee that more damage hadn't been done to the engine. We choose not to put more $ into the car. The amount offered for the car could have been applied to another car on the lot but we ended up buying elsewhere. Everyone was nice and polite but I chose to take my business elsewhere. Not Applicable

recommend doughs and hot chocolate for those who do not drink coffee, free car wash, and or fuel for a price

Jared Jones is trustworthy and reliable. I can depend on him to be honest. I’m happy to recommend him to others.

Jared is a super star ! Came early and didn’t wait too long.

Jared went out of his way to make sure the service I needed was accomplished in a timely manner!

I went in for an oil change at my lunch break. At first I was a little disappointed that it would take longer than usual to get my car serviced, but Tony was so nice that I went ahead and waited. I was glad he explained what my car needed but was understanding that with the holidays I was unable to pay for everything to get fixed. I will most likely return to get these things serviced once I recover from the holiday spending.

Nice people and good service on oil change.

Appreciated an easy service experience on a recall notice. My service manager was friendly and efficient.

Dealing with them is a straight forward simple business

Thanks, Mark, for being professional, nice, and thorough during the entire transaction! You made it much easier to buy. We love our Toyota Sienna SE!

Clean facilities and a good staff.

Was the only company help me buy my first car.

The customer service was extremely helpful. I’m happy with my repairs.

Barry is really good thanks for helping me out with the new car

Always a pleasant visit for service. My service advisor was one of the best I have had. Service was fast and facilities are great.

As always Jared was very helpful and kind. I will continue to bring my sequia to AutoNation. Great service!

good service, I like Toyota South Austin

I was taken care immediately by Greg Coy and I waited in the lobby, where there is many places to sit and be comfortable. My wait time was short and the service was efficient.

Tommy did a great job. Knew the truck and was clear in his recommendations.

Service was great! Was in and out in a reasonable time!

I brought my vehicle in for its 20,000 mile check. Juan Alvarez was very professional and took good care of my vehicle and me. I hope to request him next time.

Given and hour and half wait time for an oil change and 4 hours later it’s done. This is ridiculous! Be honest if it’s a long wait. I asked 2 times how much longer and got half assed responses... finally went up again and it’s magically done, wonder how long it sat there completed???? After being a loyal customer this is not right! Treat your customers better!

Art Gomez, who is our Service Advisor, worked great with us when it comes to price that both parties are happy with. We brought our 2000 Toyota 4Runner in to fix the brake booster and Art gave us a great price to fix it! He is also very professional and courteous. We will definitely bring all our Toyota cars in when they need servicing.

Tony took care of me and had myself and my son out of there in no time! Love the experience and hospitality

The staff at Toyota South Austin was very professional and were willing to provide incentives toward the purchase price of our 2019 Toyota Camry. We are very happy with the experience and would highly recommend them.

Customer service was terrible here so I went to Jeff Hunter in Waco and got way more truck for a lot less money!!

Great experience! it had been a while since we bought our last car, 14 years to be exact. We were a little overwhelmed at the start of our search. We only knew we wanted a Toyota or Honda. We worked with salesman Patrick Benadum, and he put us at ease showing us lots of different options in a knowledgeable way. We followed up with him the following day with a clearer idea of what we wanted and he narrowed the options down. we bought a beautiful Honda CRV preowned with a warranty and a great interest rate. Loving the car so far!!!

Art Gomez is simply the best service advisor. I keep coming back to Auto Nation Toyota for my service needs because of Art. He is very pleasant, very customer oriented, very thorough and always explains things to me clearly.

Horrible sales manager. dont recommend it after bad experience.

Good service, reasonable waiting time, and trusted parts/labor.

Outstanding Service. The service representative was knowledgeable and helpful. Will go there again.

DON’T BUY HERE!!!! Worst experience ever, I bought a used Ford almost two years ago and the service department has been a nightmare since then. Every time that I have to leave my car on the shop it takes at least 4 days to be fixed and when finally I get it back, “mysteriously” I have to bring it back to Auto Nation to get it fixed again from something similar or related to the previous work and, the bills come out around of $3,000. I already spoke with the 3 Managers about this situation and they promised me that they would personally take care of it however, nothing has change. Likewise, when I ask the mechanics about the problem that my car has their answer is literally: “I don’t know, this is a Ford and I don’t know much about it because I work for Toyota” So, why are you selling a car that you can’t repair? Currently, my car needs to be repair from the AC from a previous work on the engine that Auto Nation made, my car was 3 days there only to be parked because they need to order the part, they told me that they will call me as soon as the part arrives, this was a month ago (late September) when I call to the person “in charge” of my car there is no answer or return the calls. Their service department has no respect for their customers, if you value your money, your time and you are looking for a SAFE car to buy LOOK FOR IT SOMEWHERE ELSE!

It was so much better than my last car buying experience at another car dealership!

I brought my vehicle in for a 25,000 mile checkup and some recall work. All work performed to my satisfaction.

We took our fleet truck in for an oil change, and your technician messed that up. Had to have it towed in, service advisor gave me a lame speech. Your service manager is just as incompetent and has no communication skills. My truck has been there a week now. No calls since last Thursday, service manager has not followed through with his promises. So it's either contact the GM or my attorney, for possible damage or unknown damage on my 7 month old truck.

Had a terrific car buying experience st AutoNation. Would definitely recommend to others.

Great friendly staff , and Awsome selection of vehicles to choose from

I scheduled an appointment for the afternoon of 10/20/2018 to test drive a 2015 Toyota Tacoma. I called the morning of to confirm my appointment. One of your reps said they’ll see me later on that day. Okay great. 1 1/2 hour long drive later from San Antonio which I did inform you I was driving that far, I arrive at AutoNation Toyota South Austin. During my follow up that morning with Melissa Davis, you failed to inform me that the vehicle was sold! After walking in and meeting with Melissa I immediately knew something was up. She started asking me what I was going to be using the vehicle for and trying to find one suitable for me. After 5 minutes of stalling I requested to see the vehicle. She acted like she was looking it up on her screen in the used car building. Melissa came up with a bogus answer that it was sold the day before! Unbelievable! I am beyond dissatisfied with your dealership AutoNation Toyota South Austin. Complete exploiters and bad at business! Avoid this dealership like the plague if looking for any vehicle!

It was great Trey Hudgens is a great salesman not pushy and knows his business! Very helpful and knowledgeable. Also Vince in Finance is awesome! So friendly kind and helpful!

My service provider did an awesome job and went above and beyond. Truly grateful for what you’ve done for me. Thank you Taylor and Keith(manager)

Taylor and his manager Keith were very helpful and I truly appreciate all their help. I’m going through a though era in my life and their kindness touched my hearts. Their customer service was AWESOME!

Always a great experience Epi in Service was beyond helpful to me he went above and beyond... can’t thank him enough.

I've been buying Toyotas from this dealership and the same salesperson since 2003. The RAV4 was my sixth vehicle. No haggling required. The price on the Certified Pre-owned vehicle I bought last weekend was the price of the vehicle, period. All of the certified pre-owned vehicles had the price clearly marked on the vehicle. The trade in of my 2008 Tundra was more than I was expecting based on my research of used vehicles using Edmonds, Kelly Blue Book, and others. There was no plus selling involved with the salesperson.

I needed the 15K maintenance service. I called and asked for an appointment - where I came from, Seattle, you always needed an appointment. It was Tues afternoon about 3pm. Service said, no, the we can have you out of here in 2 hours if you come in now. So i drove there and was promptly greeted by Dylan. He said he would have me out of there in 1.75 hrs max. He asked if i'd been there before. I said no. So he showed me around and left me in the large waiting area at a work area where i could use my laptop. About an hour and a half later, Dylan told me my car was ready.

Greg Coy is awesome and always thorough with my RAV4. I feel comfortable that they’ll keep it real with me about what must be done vs. what’s a nice to have, and I know that if anything is missed, they will help me make it right. Plus, the oil changes are extremely affordable. I don’t go anywhere else!

Jared in the service department is the absolute best service advisor. He has been my advisor for the past 3 visits for my regular maintenance. He is extremely kind and informative. I highly recommend Jared and Auto Nation!

Great customer service, knowledgeable staff and pleasant attitudes.

Greg Coy has been the service contact for me at Autonation for several years now. He knows my vehicle and the goals I have for this vehicle. Not only has he given me good advice on repair service, he has also participated in the repair of a side mirror that I couldn't afford to repair and yet had to have it functional. The vehicle is 20 years old and we focus on keeping the engine and other mechanical parts in excellent condition.

Very clean waiting room and friendly staff

Worst experience ever! Took more than 3 hours to have my oil change. TOBY SABATINO worst advisor at AutoNation Toyota. Tony doesn’t seem to enjoy his work. He looked pissed off since he took my car. Sorry Tony I didn’t make you work on the weekends, stay home and be pissed off there. I won’t go back to get any services or purchase another car.

I’ve personally bought 4 used vehicles from AutoNation Toyota South Austin. Great experience every time! I highly recommend them.

I just purchased a new Toyota Highlander from here and it was a very simple and pleasant experience. Josh Conley met us immediately after walking in and was extremley friendly. I told him about a poor experience I had at another place, that tried to BS me and kept me there for hours to give me their lowest price (coming and going about 4 times). He was very honest and straight forward, which was refreshing after coming from the other place. It was a pleasure working with Josh and hope to purchase here again in the future. Thanks guys!

The sales associate at AutoNation TOYOTA South Austin responded almost instantaneously to my CARFAX inquiry. She was flexible to schedule a test drive and was awesome through the whole experience. She made me completely comfortable from the moment I walked in to the moment I walked out with the keys to my new car in hand. I probably drove her crazy with questions even after I signed the paperwork, but she was always responsive and helpful. My car had a few repairs needed (cracked windshield, messed up weather strip on a window, and wheel bearing issues) and they were amazing in getting everything fixed in a timely manner. I’ve only ever heard the bad stories about car buying so I was worried about this experience, but AutoNation TOYOTA South Austin completely exceeded my expectations! I would highly recommend visiting them if you’re interested in buying a new or used car!

I took my Toyota RAV 4 in for routine 10000 or 12 months check-up with a scheduled appointment. I waited in the waiting area. My service rep, Joe, was great. The wait time was reasonable.

Greg Coy far exceeded my expectations with the service provided, friendliness and professionalism. The facility and waiting area are well laid out and very clean. All my future service work will be done here.

We walked into buying a new car and walked out with 2 cars. My wife was interested in buying a used rav4 and I had contemplated trading my Subaru WRX. Alex Lomeli from Toyota Auto Nation was amazing. He worked with us to get exactly what we wanted and needed. He helped my wife search for the rav4 she wanted with all the amenities she wanted out of a car. He also helped me trade in my car and get a brand new Toyota Camry. He gave me an amazing deal I could not refuse on a brand new Toyota Camry. The process was long but Alex was patient and worked with us through every step of the way. The Toyota Service Center is just as amazing. They take their time explaining what services they provide and the maintenance your car needs. They give you a small tour of the facility and answer any question you have. My experience at Toyota Auto Nation was amazing and I will definitely be recommending this dealership to my friends. Ask for Alex Lomeli!

Cody was great and kept me updated on the status of my flat tire repair, which I appreciated.

Auto Nation has been a good place to do business for over 17 years for us. Wednesday's service was no exception. Jarod Jones was very polite and followed through as he said that he would. Plus, my Tacoma is a lease from Apple Leasing, but I never feel penalized by Auto Nation for leasing from Apple Leasing.

I had a two recalls on my Toyota Corolla that were in need of getting fixed. I was able to set an appt with Tony at the Parts and Service department and he had everything ready for me to sign and made the transition between my car and the rental (they provided me with) super smooth. Those recalls were done the next morning and Tony reached out to me that my car was ready. In all, Tony provided me with impeccable customer service and made everything so easy for me.

Generally good but need to do a better job setting expectations wrt how long it will take to complete your car service.

The finance department refuses to return calls To banks and loan department’s to finalize deals. My bank USAA has been trying to get in touch with them for almost 2 weeks to get one form that was sent over Unlegible. You can’t ever talk to a manager and even their headquarters send you to voicemail you can’t ever just talk to a live person. Very unhappy. Usaa informed me this happens with EVERY AutoNation deal.

Friendly sales staff. Listened to my preferences. Gave us time to talk privately and make decisions without pressure. We test drove one day, thought about it and came back 2 days later. Communication with the salesman was easy and he answered all of our questions in person and via text. And, our car arrived earlier than expected which was a wonderful surprise. Required paperwork was time consuming - ugh. Great experience overall.

Very easy to buy my car, very organized and friendly staff.

I just bought a 2018 Highlander, and out of all the car buying experiences I have had this was the most amazing, stress-free and easy process. My sales guy Zach was simply the best, most patient, informative and attentive, Jordan the manager made it everything smooth and finally Daniel in finance put the icing on the cake with his care and attention to my file. Couldn’t of asked for a better experience, you have my business for life. Well done AutoNation Toyota South Austin.

Since I purchased my Tundra back in October 2001 from then Champion Toyota, now AutoNation South Austin Scion and Toyota, I have never taken it anywhere else except for the one time I took it to the Toyota place in Vero Beach when I was on vacation. I like everything about this dealership: impeccably organized, smoothly run, efficient, and they don't keep a customer waiting. If they make an error, it's on them and not the customer. What's not to like. I would particularly like to give a shout out to my new service advisor, Patrick Moore (previous advisor moved to another Toyota dealership), and his office partner Jared Jones. Both were incredibly helpful and friendly throughout the dropoff process when I had the vehicle towed in and when I picked it up. I will likely soon be in the market for another vehicle, and I currently have my eye on a RAV 4 as one of my 4 possibilities. If I end up with the RAV, I will certainly buy it at this dealership.

Spent hours trying to purchase a car today and was treated with some of the poorest customer service I have ever seen. Do not trust these shady, lying, salesmen!

Worst experience ever getting my car serviced. I tried Autonation since it is more convenient but that convenience is wasted after waiting 5 hours. They kept stating they need to work out some kinks but no sense of urgency. I would avoid this service center.

Alex Greco, what a phenomenal sales associate. This was the first pleasant car buying experience I have ever had. Thank You Alex Greco for changing my view of car dealerships forever. You were professional, honest, courteous, prompt, understanding, and always had a smile on your face.

I was disappointed that Art Gomez was not available but found Taylor Barrett very helpful and knowledgeable.

The utter incompetence and indifference of the service center staff is horrifying. I bought a 2015 Highlander and have religiously had it serviced by Toyota dealers for the last 3 years. The airhead who schedules appointments should have been my first red flag but I went anyway, and dear Gawd I have never witnessed anything like this place. Once you find the actual service place, don’t expect to be greeted yet alone acknowledged when you pull in for your appointment. The service people do not care and the mullet stylin’ service manager really does not care. They did not take care of simple issues I specifically asked be addressed (headlight burned out) nor did they perform the typical complimentary services that help establish loyalty at minimal effort and cost, like washing or vacuuming my car. I hesitate to believe the 30k mile service they charged me for was even done, or at least with competence. I cannot believe Toyota allows their name to be on this place.

Taylor was great and went out of his way to get my repair taken care of. Give him a raise!

Customer service department could use a makeover. Service Representatives behave like customers are a bother. Although, being on hold for what felt like forever, I heard over and over again how dealing with insurance companies is their pleasure. I was treated like I didn't belong because I was using an after market warranty. Which is basically, insurance for service. Somebody, and I'm not telling who, gave me my SR's cell phone number. He jumped into my daughter's face demanding he be told who did it. She was just there to help me. It was quite frightening how he took a step towards her and got into her face demanding to be told. Wouldn't be my choice ever again. Believe reviews, there's a lot of truth on this page. A lot of reoccurring incidents. And on the edge, aggressive, Service Reps that may go off in your face. This guy actually chased her to the cashier ranting the whole way. He thought she was me, she thought he's a nut case.

My service advisor was super polite and friendly. The process was quick and painless.

Excellent beyond expectations. The service staff at AutoNation Toyota went above and beyond the call of duty to provide me and my vehicle with the most exceptional service imaginable!

This was the best experience I have ever had at a dealership. My service advisor (Tony) was the best

Honesty is the key to what Jared Jones believes in. he is like a son from another mother. He keeps red healthy and happy and mommy too.

Love doing business with this organization. Laura Padilla did an excellent job taking me through this buying process.

I like AutoNation. Good people, fairer price compared to CarMax.

Laura Padilla helped me, she’s the best. I would buy another car

Worked me in at the last minute for oil change that was botched by a quick lube outlet and critical before cross country trip.

I was listened to, heard, and did not feel pressured. Jarred was amazing and really listened to what I needed and wanted. He was very respectful throughout the process and had the best demeanor.

Service was quick. Joe got me checked in and out. Awesome !!

Super Dave is the guy you want to see. He has his team ready to get you in the car you will love. I was in and out in less than an hour with my new car. Best car buying experience thus far.

Everything went smoothly except I never got my callback to come pick up my car. I had to call them.

Great customer service and I will strongly recommend this dealer to anyone thank you Eric Lemacks for taking your time to help me.

Recently purchased a new 2018 Camry from Jim Lee and he provided superior customer service with prompt responses and very fair deal.

What's the point of making an appointment when my vehicle sits there for four hours before you even start working on it?

I scheduled a 20k service apt at 9:15. This includes an oil change, tire rotation and standard checklist to be sure that fluids are full, etc. I'm still here 3.5 hours later. I asked for an update and was told 20 more minutes as they are slammed. Only 6 people remain in the waiting room. I've watched people with no appointments come and go since I've been here. The scheduling is a joke. If you don't have the staff to handle to appointments, stop scheduling so many. This is ridiculous.

I dropped my car off at 9:30 AM this morning. It is now 2:04 PM. I have called to get a status of my car but they keep saying "your advisor will call you with an update". I did not get any calls. When I called back, they transferred me straight to VM. When I called back, they put me straight on hold. Currently on hold still as I type this. It's ridiculous that I can't even get an update on my car. It's been almost 5 hours.

Just moved to the city from San Antonio so first time at this dealership. getting appt. for oil, filter and tire rotation (40K service) was easy. Then on arrival might take 2 hours (prior dealership 30-45 minutes). Also tried too "up-sell" me a wheel alignment. waiting area was somewhat shabby but clean. No car wash or interior vacuum included as at all previous dealerships

I was somewhat miffed that the salesman could not give me a dealer price without me first driving the car. Finance person presented the extra offerings as a package rather than each offerings as one which resulted as me getting buying some extra that I did not want.

This was my first time at AutoNation South Austin. Everybody was very friendly and had my truck serviced and out the door in a very timely manner. Thank you.

My customer service agent, Anthony, made me feel like I could trust him from the getgo. He explained several things to me about my car, which was very helpful and had a great demeanor. He ranks above the rest who have helped me in previous times.

Tony in service was awesome

Took 2 hours and 40 to get an oil change. I witnessed everyone that was there when I got there leave and many that came after me where done way before me. Not understanding how a routine oil changed turned into almost 3 hrs without any employee coming over to update my husband and I at any point.

Please experience overall at this facility in austin

Service department didn’t work with me to correct my problem with a brand new 2018 Tundra. Made me feel unwelcomed and just wanted me to go away. Instead of asking how they could help I was told the couldn’t do anymore. Problem not fixed.

Autonation staff are consistently friendly, informative, reliable, and efficient. I have dealt with them for 3 years and never been disappointed.

Suppose to have taken an hour and a half....took two and half hours...actually closer to three hours.

Jared Jones is great - I use Autonation for scheduled maintenance — no major repairs yet. This is my 3rd Tundra - I get a new one when mine gets to 120K miles - Thanks for keeping me on the road Jared

Excellent service and attention to detail,

Worst communication ever!! I will never go back nor refer anyone I know to this awful place!! They should be shut down!!

Unfortunately I've had some pretty poor auto-body repair experiences in my life, but my experience with Autonation Toyota South Austin was by far the worst. The long process is finally over (after a month), and I'm happy to be writing this terrible, but definitely deserved, review. Read on if you want to know the truth to my experience - My truck tailgate needed to be replaced, so I called the Autonation place and Earnest recommended I just order the parts over the phone. So I did that, and he initially told me that it would only take a day or two to get them in and then I could take my truck in and get it repaired. Well 3 days went by and I called - no answer. 4 days went by and I called again all day long, and finally I received a call at like 6:00 PM that night saying that my truck needed more parts than originally quoted and the price was going up, and then I still had to take time to wait for them. Okay, I understand that this is not such a big deal, and I wasn't too upset over this. The guy told me they would be in Monday, they didn't get them in until Tuesday, and I FINALLY dropped off my truck on that day. The ETA of when my truck would be complete was supposed to be by the end of that week. So Friday comes around and it's 3:00 PM and I haven't been called so I call - no answer. I call again, again, again, and of course, no answer that Friday. I go the whole weekend without hearing from them and I FINALLY get a call on Monday. Guess what... My truck needed MORE parts and it was said to be done by Tuesday. Well, that didn't happen. My truck wasn't done until the following Tuesday. At this point I just wanted my truck back because I was done with this dreadful experience. Through this whole process I did not even get a "Sorry for the mix up" or anything that was well deserved from having to wait an extra 2 weeks and pay an extra $250 than what was quoted. The story goes on - (Thanks for sticking with me). I go to pick up my truck on that Tuesday and I get there and of course, it isn't FULLY READY. The chevy emblems that are way over priced at like $180 for the bow tie and Silverado emblem were NOT ON MY TRUCK. That's the first thing I tell Earnest when I see him, and of course, no: "I'm so sorry sir" of the nature. His reaction was literally: "Oh F*CK, I forgot to bring them". Mistakes happen, I didn't care about the non apologies or cussing in front of a customer at all. I cared that I had waited 2 weeks for my truck to be done and I come to pick it up having to already pay more, AND IT STILL WASN'T DONE! I'll wrap this up quick, I promise. Earnest ensured me that he would personally drive the emblems to my house ON the following day. Well, unsurprisingly, this did not happen. Not only did he not "personally deliver them to me", but he didn't answer my phone calls that following day to ask if he was still planning on it. Well long story short, I get ahold of the GM, Chuck,and I end up demanding a refund of the parts that weren't put on. It took a little arguing, but he finally initiated it. Now, A MONTH LATER, I got the refund check in the mail and unsurprisingly.... IT WAS NOT THE FULL AMOUNT that it should have been for... haha... after all that. I am totally done now though. All I can do now is write this review and give you the honest truth of the worst customer service experience I've ever dealt with in my life. I am so shocked that this place thoroughly has good reviews, and I hope my little "1 star rating" puts some sort of a dent in what the truth was about my crappy experience. NEVER EVER WILL I GIVE THIS PLACE MY MONEY AGAIN after this treacherous 1 month long process. I'd honestly rather just go without a tailgate next time. Thanks for taking the time to read all the negative, but truthful, story!

Stop overbooking! I gave a rating of 2 stars only because the gentleman who we worked with was extremely busy, but kind & professional. The disappointment (no pun intended) is with management, because the system is not working. The process of scheduling maintenance is broke! I made an online appointment 4 days before the weekend to have our 2015 Tacoma serviced on Saturday, June 23. This was the 4th time we've had service on this vehicle in the last year, and it was prompted by an email from Autonation. Assuming it only needed an oil change, we handed off the keys & were told the current wait was 3 hours. When we saw the waiting room was packed, we told the receptionist that we didn't want to wait, and he understood. However, he also said the 30,000 mile service had not been done, which includes a brake system flush, change fluid in the differential, transfer case, & transaxle. Our vehicle currently has 38,400 miles. They should have recommended that service on one of our two previous visits! I would expect that upon arrival, the records were already reviewed on our vehicle and we were told exactly what scheduled maintenance was suggested when we hand-off the keys. Why else would we fill out vehicle mileage on the appointment website? Every time we go there, the wait is exceptionally long. Jiffy Lube does oil changes in 15 minutes! WTF?! Stop overbooking!

I recommend Patrick Moore as a service advisor. He did a good job and addressed all my concerns. I feel like he puts the customer first. A+ rating.

Jared is a high quality service rep. He is knowledgeable, competent, and very personable. He gets the job done and keeps you updated every step of the way. Thank you Jared!

My daughter was promised a 100.00 referral fee. She came into the dealership to sign paperwork. The paperwork was “lost” and she never got her money. They said she had to come in again and do the paperwork. They lost the paperwork with her social security # on it and they expected us to fix it! They do not care about you after you buy a car. Stay away from this place. They are not very secure handling your private info.

..............Elliott Loving the best �...........

I've purchased 3 vehicles from this dealership over a period of 14 years. I've been able to have the save service advisor for 13 of those years and the same salesperson for two of the transactions. Both the service and sales experience have exceeded my expectations and my experience with other dealerships I have dealt with.

As always the service was prompt and through. My Service Adviser, Jarad Jones, as lways was very helpful.

Great service! Staff was nice and helpful! Car runs fantastic after getting an oil change and tire rotation. Highly recommend this place to get your car serviced!

I always schedule my maintenance with Greg McCoy because of his knowledge and professionalism. Service was completed timely.

Great customer care!! ddI will always go back for leasing and buying. Thank you!

I stopped in for the 100K service on my Sienna. My service advisor was Mark. He provided guidance that helped me be sure that I was doing all the right things for my car. I will request Mark on my next service visit.

Great! Painless purchase of new Prius. Price was right and deal was easy.

Everyone in the service department was very nice and they were thorough. My only issue is that, though I scheduled an appointment, I had to wait almost an hour and a half.

The salesman lied to me about the rebate being offered on TRD Offroads. Toyota is offering $2000 cash back on ALL special edition Tacoma’s. The salesman would only offer me a $1000 rebate because, supposedly, another truck we had been talking about had the TSS option which includes blacked out badging and only those are valid for the $2000 rebate. I called a local dealership in Irving and they told me that the $2000 rebate was, in fact, valid for TRD OFFROADS without the TSS package as well.

great service at AutoNation Toyota South Austin went in to get a diagnostic test found out i had a bad fuel sending unit got replaced the next day by noon thank you very much

Do not want to handle Toyota Warranty items Did not wash car post service

My experience was great! I was able to specify the vehicle I wanted to test drive, make an appointment, and the vehicle was waiting on me when I arrived. After a short test drive, I was ready to purchase the vehicle.

Had an appt today to have an oil change and tires rotated at 9:15. It took Mark 15 minutes to great me and off with my Tundra he went. 5 hours and 45 minutes later my truck was done. That is absolutely ridiculous! When i spoke to the service manager, Keith, he gave all sorts of excuses like not enough bays and extra work being done, etc. If that's true then they should've have scheduled me for an appt. Then had the nerve to offer me a rental car for the next visit. Would have been nice to have that offered up in the beginning instead of 4 hours into it. I won't be back!

Friendly, personable, and efficient professional service.

Excellent. Everyone was very helpful and went out of their way to help me select best car for my needs and ready to help with any questions I had.

Fraudulant. I bought a truck that died at highway speeds. They knew and faked the inspection. Front brakes, rotors, hubs all destroyed. Also faked on the inspection. Two things that could've killed me or my family. I have $2000 in repairs that I have to take them to court for to get reimbursed. As soon as I furnished proof of fraud the used car manager, Todd, the guy who I have proof knows he illegally sold me a vehicle that failed 3 points on inspection, refused to answer or return any of my calls. When I brought the truck in for the engine cutting out on the freeway they put it in a bay for 3 weeks where I saw it with my own eyes and straight up lied to me that they sent it to a dodge dealership for repair when all they did was change the fuel filter the third week they had it since it wasn't a priority after they already made the sale. I especially liked the salesman on methamphetamines that loudly proclaimed "I hope he ain't smoking that shit in our car!" referring to my cigarette right before kissing my ass and playing buddies with me when I walked inside. Very trashy vibe from the rat fink salesmen.

Relatively fast buying experience since negotiate for the price of the car through email. The new car delivery area can use more lighting for inspection. Did not notice scratch until after the transaction. Otherwise, relatively good experience with this dealer.

Worst car buying experience I have ever been through. Nobody wants to help, as far as salesmen go, every person I have talked to except Vivian & Chris Perez was condescending, unmotivated, or just plain rude. We have made 3 trips up here and spent a total of 12hours dealing with these people. First trip was initially to see the truck(5 hours), second to sign MY half of the paperwork so it would be taken off the market(5 hours) and so my husband could make a trip when he could to sign his half and take the truck home(2 hours)...well now they say I haven’t signed my papers, so now I have to go back up there! If I hadn’t already invested so much time I would have taken my down payment back and gone elsewhere. SUPER DISSATISFIED with the whole experience.

Was a painless experience and Robert Montgomery was very professional. Very satisfied with the experience. I’ll be back.

I have been getting my service done at this facility since I purchased three vehicles before my Tundra. It is trust and honesty that makes me return. I have had Art Gomez as my service agent and he treats me as family and truly look forward to seeing each visit.

Made an appointment for my first oil change on my brand new car. Appt was 8:15am. My service advisor was “running late” so I had a sub. 2 hours later I got my car back. I had to use annual leave to get the oil change so it was quite annoying to seeseveral people who came in later than me leave way before me. I was sitting next to an old lady who came in 30 minutes before me and was still waiting on her car when I left.

Both Jose Esquivel and Attila Kun, the two people I dealt with were efficient, friendly and courteous.

Loved our experience purchasing our Tundra from AutoNation great people! great customer service!

I went to AutoNation Toyota in Austin to have them look at a used car I was considering. While I was there I started looking at new cars online and saw the price difference between a new car and the car I was considering wasn't that far apart. I asked sales person Elliott Loving about making a deal work and within a few hours I purchased a new Toyota 4Runner for a great price with an excellent interest rate. I can't give a higher recommendation to Elliott and AutoNation.

I went to AutoNation Toyota in Austin to have them look at a used car I was considering. While I was there I started looking at new cars online and saw the price difference between a new car and the car I was considering wasn't that far apart. I asked sales person Elliott Loving about making a deal work and within a few hours I purchased a new Toyota 4Runner for a great price with an excellent interest rate. I can't give a higher recommendation to Elliott and AutoNation.

The Customer Service from entire team was great and Salesman Barry was amazing

great service..................................................

Great experience and great customer services. Good job �

Got my latest car from them. Overall I'd do business with them again, but I don't find the whole thing outstanding or exemplary. The location itself is clean, well-kept and friendly enough, they also have a good selection of both new and used vehicles. The location is easy to see and get to on the frontage road going south on 35. I buy used, never new. I found a car online and when I called to verify they had it in stock still they set up an appointment for me to come in so I could easily come in and get into the process. Well that's a nice idea, but the person who they set it up with was already busy and so they scrambled to find someone else. Christian is a nice guy, and certainly knows his stuff. They claim they never haggle and it's a no-haggle system. Clearly this is not the case based on other's reviews and my own experience. We drove away from the lot to the next place to look at another car and Christian texted me a number of times with reasons why they were great and how he couldn't haggle. Well in the end he came back with a different price. I ended up getting a car pretty close to the price I wanted. I still have not received the driver's side floor map from them. I've texted the salesman a couple times... nothing. I waited to respond to their request that I leave a review to give them time to find it and let me know. Nothing. When I went back in to pick up another item the sales guys standing outside watched me coming in like sharks waiting for their next meal... creepy. On that subject: they also claim they don't work on commission. Well they do get paid money for each car they sell and that amount goes up for the total number of cars they sell. So they don't work on a % commission which is most rife for abuse by salespeople, but they still work on commission. The closing process is still overly complicated. They were nice in that they only had us go in the finance guys office to sign stuff, but it took them about 30-45 minutes to get it all ready. Once we got in there, it was less than 5 minutes, but part of that is because I told them I wasn't interested in any upsells, warranties, or really anything else. I told them the out the door price I wanted and that's it. I was writing a check so there was no financing to discuss. The finance guy's job takes so long to get things because there is WAY too much manual data entry and printing out of paper copies of junk. Not efficient and paperless in any way. It was also clear that auto nation's corporate policies were getting in the way of some things. If you really want to make the process a great experience, make it super, super easy to come in and drive a car and then drive away with it if you're not doing any financing. Docusign and similar technologies are amazing. For example, signing an 69-page overly-complicated home purchase agreement last week was faster than the closing process at AutoNation Toyota even with careful reading of large parts of it because they used docusign. Car dealerships need to get at least one foot into the 21st century.

My Service Advisor, Jared Jones, is awesome!! He's thorough, professional, and friendly. He explains things and there are no surprises.

#ihateautonation My thoughts on my recent auto buying experience involving three different AutoNation dealerships. First I find an older BMW 3 series not cosmetically perfect but was a good driving car. However I test drove the car on the coldest day we had in Houston for weeks and didn’t get the car up to operating temp. Christine and the kids were coming to town later that evening. When I drove it to pick them up I got engine stumbling and vibrating from 1500-2500 rpm. I was annoyed but researched it and it’s a common problem with a usually easy fix of replacing the ignition coils. Took the car back and AutoNation refused to repair the car. Sales manger said the car had come from the Katy dealership and they were already losing money on it. I mean the parts are $130 and maybe 1/2 hour. No No explained the sales manger they can’t source parts from Amazon plus they would have to get OEM parts and charges for work even on their own inventory are done at set rates. I told him the ones on Amazon were from Bosch which is the OEM manufacturer. I asked about their much exalted 180 point inspection. He said that should have been done at the Katy dealership he didn’t have any background on the car himself. Either way they won’t fix it. So that leaves me with no car to drive at all. So they get me a 2004 BMW X5 with only 64k miles on it. Oh but it’s at that same Katy dealership that the other car had come from originally. Ok so the wife and I go out to dinner and I come back to get the X5 first the headliner is falling down, the leather is pulling loose from the arm rests, there is a check engine light on, the LCD screen has a big dead zone in the middle of it, sunroof is stuck open and the front wheel bearings are shot oh but this one has AutoNation’s warranty behind it so they will fix this one. I am like yeah I doubt it once I give them the list. They would go oh that car is to old to have the warranty and it was a mistake. So I need a car and like quick so we find another car, 2010 Ford Focus at AutoNation Toyota in Austin. We are like great we will be in San Antonio and easily make the hour drive north and pickup the car. We get there and you know what the A/C isn’t working and it’s too late for service to look at it but wait finish the finance application and we can have the car repaired on Friday and ready by Saturday. Christine has to sign the papers too and they are leaving early Saturday afternoon. We sit there and waist 3 hours while the finance guys figure it all out. Ok so we say we will be there at their opening on Saturday at 9:00 and that everything would be in order. I get no update on Friday so I call them that afternoon oh it won’t be ready until Monday and no we don’t know what’s wrong with it. It’s just now going into service. Ok there went sale opportunity number 3. Three strikes your out. I don’t have any way of getting to Austin and I can’t complete the sale because my family had to leave. The bank needs originals not emailed copies. So now it’s Sunday night and I will be getting up early to take the bus to work. So now you know why I hate AutoNation and why none of you should do business with them.

WOW DON'T GO HERE EVER! So I took my car in after an accident. They did a terrible job inspecting the vehicle. They didn't notice my AC condenser was punctured. So I had to file an additional claim after my claim had closed. Now I can't get them to pay for it. It was there error if they just inspected the vehicle correctly I wouldn't be out $600+ and 10 hours of my time. We will see if they will ever pay me. I've been fighting with them for over a month. I keep getting the answer: "We'll look into and no one calls back. Keeping my fingers crossed they will own up to their mistake.

I had an update installed on my 2015 Tundra for the audio system and the GPS. The service was excellent, but in order to update my GPS, I had to purchase an update card for about $250.00, and there is an update card issued every year (I am told) for a price. The price is ridiculously high, and if one wants to keep his GPS current, there is a $250.00 yearly pricetag to pay for the updates. I am very disappointed with Toyota for its obvious attempts to soak its customers. I'm sure there is a much more economical way to install updates, and if such a card is needed, let's not take the customers who purchased their vehicles in good faith to the cleaners.

Months ago the service has not been good, my last 6 visits have been great, thanks Luis G.

Always great to have Autonation on your side, fast, friendly and professional. Luis Guzman takes his time to explain the issues with his professional knowledge. I Highly recommended Autonation Toyota to keep your car in great shape.

If you live in Austin areas and need a new car, come to Autonation see Christian Brown. He will give you a best deals like mine.

Very professional, friendly staff. They listen to what you are saying.

Purchased a new highlander from Christian and the whole experience was great, even having our kids with us for the process

Thanks to Patrick Moore this service experience was truly exceptional. He made this repair easy,convenient and affordable.Autonation Toyota south Austin is my go to and my mothers also!

When I enter to the place look like nobody want ro sell you have to ask for help.

Very pleasant experience with Robert, my sale agent, but I did not like the financial part where they tried to sale you all the extra warranty program!!

Always a good place to go when needed. The service people are always friendly.

My salesman Jordan Lewis was awesome. He made my car buying experience super easy. I definitely recommend Auto Nation Toyota and Jordan in South Austin.

Greg Coy has been my large extended family’s service advisor for many years now & we’ve always received excellent customer service from him! He’s wonderful in every aspect!

Always satisfied with the workmanship your service department provides my vehicle. This is a vehicle, I will continue to manage and keep up with its condition for more years to come.

Took over an hour haggling with my trade in offer, even though I had already brought in a certified offer from another dealer. With the amount of time it took overall the banks were closed and we couldn’t receive a response back before they closed. The salesman was nice and professional. The finance guy who stayed late to help get everything done was the best experience of this trip. Truck is great, there was an air bag offset in the rear and when I called about it they wanted to do warranty work and said it would be around 4 hours to fix... I drove to a friends house and it took 3 minutes. They could’ve asked for more info or pictures to see what it really was, I tried my best to explain it was an easy fix.

Christian (sales) and Luis (finance) were terrific. Very pleasant experience. Yes haggling. Very professional. Will return again for next Toyota

Beyond disappointed with the service center. I just moved to Austin, and I had called Autonation Toyota to get some information about getting my car inspected. The whole process was going smoothly, I had asked the receptionist if I had to make an appointment or if I could just walk in, she had told me it’d be better to make an appointment. So I did, and she informed me my service advisor would be Taylor Barrett. Well when I showed up, they kept announcing his name for like 15 minutes until he finally shows up to my car. He comes to my window and asks how he can help, I let him know I need to get safety and emissions done, and he then tells me it’s going to be 4 hours cause it’s a busy day. I let him know I had set an appointment to get this done, and I was told it would expedite my service. He then looks at me and tells me “you don’t have get it done here you know”. I was honestly shocked by his lack of customer service and how ignorant he was with me. I told him I wanted to get it done there and he asked for my car insurance, I emailed him a copy and he for some reason couldn’t get his printer to work or something but he then comes to find me in the waiting area and is again, being such an ignorant prick! I ended up leaving and going to the sales building where a sales guy was the one who assisted me in this. Sad part, I’ve left 3 messages for the service manager and I’ve yet to hear back. I keep being told they’ll hand deliver the messages and I guess they just never make it to his office or he just doesn’t give a crap like the rest of his employees

Excellent customer service from Gil drove the car to Texas with approved paperwork to save me time

No comment is necessary. I simply wanted to provide a score and that's it.

Super, in fifty characters OR MORE!!!! As Forest, Forest Gump would say...”That’s all I got to say about that.”

David Scott was awesome and never over felt pressured during the experience. I told him what I needed on the phone and just showed up to get my car.

My experience was pleasant, overall. David Scott was professional and friendly.

Good experience good vehicle...................................

Great price and easy to buying process. Would definitely recommend to anyone looking for a new Toyota.

I always have my guard up when I get my car serviced. This place used to have two slimeballs, Jackie and Al, who would swindle you........upselling you things that you didn't need and not telling the truth. Both are gone now but that culture still exists. I recently got a wheel alignment done that I did NOT approve. I voiced in a previous visit that I would take care of it when I purchased new tires.....I highly doubt I needed that alignment.

I've bought 2 cars from Auto Nation Toyota, and I don't have any complaints. From the salesman to the representative I closed with, they are all 10's.

The salesman ( Edward Bryson) was wonderful, laid back and informative. On the other hand, The finance dept couldn't be more different. 2 different individuals I spoke with were dismissive and at one point just plain rude and childish. That department needs a new, friendlier staff.

Details were not attended to - did not change the oil change milage tag until I pointed it out. Felt condescending and too busy for my service.

So grateful for Daniel and the AutoNation team! I called ahead and scheduled an appointment and Daniel had the car I wanted to look at ready to go. He shot straight with me about the vehicle and made the purchase easy. Thank you.

love my nissan versa, my sales man joshua conley 5stars +1 went above & beyond, my finance guy michael zilkie put up a good fight, but went out of his way to make this car happen for me at an affordable price 5stars+1 both went out of their way to make sure i was happy with my purchase.. thank you guys i appreciate.. i highly recommend, you guys are awesome..

Everyone was incredibly helpful and willing to work with me regarding my budget. Would highly recommend it! Especially to any first time buyers.

Our service technician, Jared, consistently makes our experience with AutoNation pleasurable. No surprises. Always great!