12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota South Austin

I bought this vehicle with an extended warranty. It had also “passed” inspection. After getting it home from the dealer I noticed an insane amount of rattling. The bushing on all four shocks were completely gone and needed to be replaced. Autonation paid for the parts but not the labor. The Jeep also somehow passed inspection without a third brake light. I had to purchase a mount to be able to attach out completely out of pocket. The second day, the battery died. I had this on and off of a charger for 3 days and couldn’t keep a charge. Autonation paid for about half of the battery. The front brakes started screeching within a few days and I had to replace those. There was also damage with the wire harness from rats that I had to pay out of pocket for. The Jeep also made and ticketing noise since the day I bought it. After a couple days I got a check engine light for the oil pump which I took to autonation to have checked out. When I brought it in I was turned away because my check engine light went off before I was able to get there. The same thing happened a few days later I made an appointment and tried to bring it in and was turned away because the check engine light wasn’t on. I tried asking what was going to happen when this got past the 30 day mark of owning a vehicle and they said just to try to put it on the warranty. I found this a little shady because I felt like the dealer should’ve taken care of this issue within that 30 days because it was essentially a pre-existing condition. When I take it in to the dealer to get worked on, my warranty claim is denied because they said the warranty was for a stock jeep in this one had a lift and tires, which was on there the day I purchased a vehicle. I was then told it was a problem with the coding and they fixed the warranty problem. But I was again denied due to new air intake. I appealed this through the warranty company and 45 days later without a vehicle they told me they would take care of the issue. I got the vehicle back and had to take it to another shop to get part of the other work done. After picking this up from autonation there is a new scratch (run marks) and dents on the hood caused by somebody at autonation. My plan was to speak with autonation about this after the second company worked on it. A couple weeks later I picked the Jeep up. I had only driven it 60 miles since picking it up from autonation at this point and my front left tire falls off from the lug nuts not being tightened. I called the second shop and they showed me the footage of them keeping them tires on the vehicle the entire job but releasing air to work on it. I asked them if they would remove the tires for the oil pump and they said yes. I confirmed this through multiple YouTube videos as well. I call autonation (mind you this is about 2-3 weeks after the job, because it sat around to be worked on for a couple weeks) and the guys says the mechanic didn’t take the tires off and they wouldn’t help me with anything. As I trying to figure out what happened I noticed the other front tire was missing a lug but with a few lugs loose. I get this towed to another shop because why would I take it back to autonation. After speaking with a manager they agree to take care of the tow to their shop and fix the problem. When it’s in the shop they try to blame the loose nuts on me changing the brakes out 1000mi before bringing it in to them. I don’t believe that could be possible but they went ahead and paid for the studs and lugs but made me pay for the tow. The $500 aftermarket rim was totaled. Now I’m going to pick up the Jeep and they cannot find my rim lock and key for the back spare. This was in a blue pouch in my glove box. I put this in there when I changed the front brakes and it has not been taken out by me since. They said they would show me the footage from the shop so they could prove they did not take the tires off and put my mind at ease, but they have refused to do so and only said they would fix the studs out of goodwill. I believe they had the Jeep on the lift and took the tires off for the oil pump job, because why would you fight with 35” tires for a full day job. They also remove the rim key from the glove box to do this (which is now lost). When you are putting The oil pan back on, you have to torque it and let it sit for 24 hours and then come back and re-torque it. I am assuming they finished up the job put the tires on while I was on the lift thinking will tighten up the oil pan and the tires tomorrow. Or somebody came and tighten up the oil pan drop the Jeep pulled it out and gave it to me. If this is not the case I can except that but I have had an extremely terrible experience from day one with this company and I cannot believe that I have been treated like this. First time buying a vehicle And after this experience I don’t know if I will ever come back to your company or recommend it to anyone else. I was told to reach out to the GM about this and after a few calls and voicemail, I have received no word back.

Jason Mercer Nov 3, 2020

This is my very first negative review I have been compeled to make of any service organization. I make it a point to give employees the benefit of doubt taking into consideration unavoidable human shortcomings. I have been a very loyal customer with these people. First I do not want to go into the painful experience of buying a car with them, only because a God fearing gentleman, by the name Ali, came to my rescue. I am having the most terrifying experience with the service department of AuoNation Toyota. I bought a Toyota Camry of 2020 few months ago. The battery of the car went dead x3 on me for absolutely no fault of mine. One will think they would either change the battery or run a detail diagnostic test to evaluate what was going on with serial failure of my vehicle to ensure I don't keep having similar problems, right? Instead they were giving me lectures on how, somehow this could be my fault. As a background, this is a private vehicle, nobody operative it but me, all I do is to turn on the ignition and go. I don't even use the sound system unless I am making a phonecall. The lumination of the vehicle is set at auto so i don't have to turn on the vehicle lighting System at night, it comes on by itself. Anyways the third time I demanded to speak to a manager, my car was towed first thing in the morning by my arrangement and the said manager promised to get back to me once he received the car to update me. This guy didn't communicate with me for several hours until I was forced to call him back around 5pm. I didn't get an apology from him, instead he had the nerve to say he is still running a diagnostic on my car and that he wouldn't be able to get me another relief vehicle, or I can come get my vehicle and bring it back yet another time or just wait until sometime the next day. Can you even imagine the disruption of routine and life, just by going back and forth to service department? Meaning the whole purpose or buying a brown new care is totally defeated. The purpose of buying a new car is to avoid disruptive events like this. The service department of this establishment somehow succeeded in inducing a very painful customer experience. Employees like these should never be allowed to tanish the good name of any successful organization. Please I will not encourage anyone to do business with these guys. They are very insensitive to the needs of their customers, and unwilling to communicate proactively with you. You deserve a value for your hard earned money. Don't do business with them.

Temi Tenu Sep 1, 2020

I brought my car in for the second recall I've had on the airbags. I decided to also get my state inspection done and a full detail. My appointment was set for 11:00 am, I dropped my car off before 10:00 am. In the mid-afternoon I was informed that the recall was almost complete and they had several suggestions on other maintenance to be done, some of which I'd already had completed elsewhere. This was not an issue as that is how the service dept makes their money and I understand that. At 5:30 pm, after prompting my service adviser for an ETA of when my vehicle would be ready for pick up, he said my vehicle had not made it through the detail yet and it would be ready the following day. The recall and state inspection were completed around 2:30 pm. There's no reason why my car should not have made it through detail by the time my service adviser was leaving for the day. When I told my service adviser that I needed my car, he told me it would be done by 6:00 pm and the paperwork and keys would be with the cashier. Not only was the detail not done at all, there was also a sprayed on film on several of my windows and windshield that I needed to clean off for safety reasons. I was not charged for the detail, but it was extremely disappointing to have my car at the dealership for a whole day to have a recall done and state inspection. I work at a dealership and know the process and time it takes to get a car detailed through make ready. Not only did I agree to pay for the premium detailing at this dealership that I could have had done at my work for less, but they didn't do it, kept my car all day and made it dirtier in the process. Very terrible service. I would like to state that my service advisor, Jared, was helpful and did his job well. I understand that he had no influence in how long it took and what occurred. It's very frustrating to me as a consumer to have received my vehicle back in worse condition than it was dropped off in. Next time there is a recall on my car, I'll go to Charles Maud Toyota, even though it's inconveniently located in regards to where I live.

Allyshia O'Neill Aug 27, 2020

I normally wouldn’t write a review of a car dealership but this speaks volumes on their customer service. I’ll start with my most recent purchase. I got a 2020 Camry from Auto Nation South Austin about 3.5 weeks ago. It was used but only had 10k on it and was in really good condition. Sales person was very nice and helpful through the whole long process. After all was said and done I drove it home (which is only about 4 miles away) and when I got home I noticed a good sized chip in the windshield. It was near the bottom so I didn’t notice it while I was test driving the car (was too excited!). I sent a text to the sales person and told them that I had just noticed this chip. She asked me if it happened on the way home. No, I wouldn’t have text you if it was my fault but still I understand why she asked. People are shady and dishonest. She said she’d ask her manager if they could take care of it. He agreed. She said the glass people would come out to my house and fix it. I thought to myself WOW this is great customer service. Well, that was a lie. I ended up having to drive from South Austin to far North Austin (not an easy thing with traffic). Still I was ok with that because they’d fix it. Their fix was just to put some stuff in the chip so it didn’t spread. Ok, now I’m not happy. I told her what happened and she said she’d get on it. I waited and waited for days. I text her every day to see what was up and if she had talked to her manager. Excuse after excuse of why he hadn’t responded. This went on for 2 weeks. I gave up. You win Auto Nation. You don’t have to fix my windshield. You’ve also lost a customer. (Side note: This is the second car I’ve bought here and I got screwed on the first as well. The bumper wouldn’t stay on right and their fix for that was to shove some foam up there to hold it in place. ) I probably wouldn’t be so upset if she (or a manager) had reached out to me just once to see if it had been fixed but that never happened. I expected better from them. I definitely will not ever be buying a car from any Auto Nation nor will I recommend it to anyone.

Jasen Newton Aug 4, 2020

I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 + $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my well-being when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400+ million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.

Citizen Jun 29, 2019

I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my wellbeing when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400 million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.

Citizen Jun 29, 2019

A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) walked up to me to help me out. He gave me the wrong information at first about the pricing (Maybe commissioned service advisory) and then when he realized I knew what I was doing he backed off and changed his statement. I went ahead to verify the information he gave me and in the middle of the conversation I was having with another service advisor (Matt Roberts) he came up and told the Matt Roberts what he told me to avoid any discrepancies (everyone is included in this corruption including the general manager of the service department). Matt Roberts changed his mind and led me to the wrong direction again. Somehow I agreed to get it done through Matt roberts but in the middle of the paperwork he said you need the complimentary car wash as well as you want to apply the $10 coupon (that I searched online and brought in) in a disrespectful manner and also to degrade me. I assume the coupon and the car wash were for the customers to avail but it seemed otherwise at this dealership. I went back to the manager after this happened and explained him the whole situation (Nathan's and Matt Robert's) and in return he asked me if I wanted to get the service done or not. This made one point clear. It was neither Matt's nor Nathan's fault. It's the store manager who doesn't care about earning business or customer service. Maybe his manager is the same. I don't know how long the chain is but there definitely is a bad guy in the chain. P.s as I walked in the general manager's office he was calming down another customer who was pissed off because of customer service issue (From what I understand, no one took car of him/her when he/she pulled in to be taken care of). I think the Manager's only job is to pacify customers having issues with the service and the service advisor's only job is to make money for the dealership anyhow. I have never been disappointed on someone this much. This is not what TOYOTA/LEXUS stand for. The stand by their customers and their quality cars. This dealership should get some lessons from Sewell Lexus or any sewell dealership. Unfortunately, sewell doesn't have a location in Austin.

Muhammad Hamza Feb 26, 2019

Unfortunately I've had some pretty poor auto-body repair experiences in my life, but my experience with Autonation Toyota South Austin was by far the worst. The long process is finally over (after a month), and I'm happy to be writing this terrible, but definitely deserved, review. Read on if you want to know the truth to my experience - My truck tailgate needed to be replaced, so I called the Autonation place and Earnest recommended I just order the parts over the phone. So I did that, and he initially told me that it would only take a day or two to get them in and then I could take my truck in and get it repaired. Well 3 days went by and I called - no answer. 4 days went by and I called again all day long, and finally I received a call at like 6:00 PM that night saying that my truck needed more parts than originally quoted and the price was going up, and then I still had to take time to wait for them. Okay, I understand that this is not such a big deal, and I wasn't too upset over this. The guy told me they would be in Monday, they didn't get them in until Tuesday, and I FINALLY dropped off my truck on that day. The ETA of when my truck would be complete was supposed to be by the end of that week. So Friday comes around and it's 3:00 PM and I haven't been called so I call - no answer. I call again, again, again, and of course, no answer that Friday. I go the whole weekend without hearing from them and I FINALLY get a call on Monday. Guess what... My truck needed MORE parts and it was said to be done by Tuesday. Well, that didn't happen. My truck wasn't done until the following Tuesday. At this point I just wanted my truck back because I was done with this dreadful experience. Through this whole process I did not even get a "Sorry for the mix up" or anything that was well deserved from having to wait an extra 2 weeks and pay an extra $250 than what was quoted. The story goes on - (Thanks for sticking with me). I go to pick up my truck on that Tuesday and I get there and of course, it isn't FULLY READY. The chevy emblems that are way over priced at like $180 for the bow tie and Silverado emblem were NOT ON MY TRUCK. That's the first thing I tell Earnest when I see him, and of course, no: "I'm so sorry sir" of the nature. His reaction was literally: "Oh F*CK, I forgot to bring them". Mistakes happen, I didn't care about the non apologies or cussing in front of a customer at all. I cared that I had waited 2 weeks for my truck to be done and I come to pick it up having to already pay more, AND IT STILL WASN'T DONE! I'll wrap this up quick, I promise. Earnest ensured me that he would personally drive the emblems to my house ON the following day. Well, unsurprisingly, this did not happen. Not only did he not "personally deliver them to me", but he didn't answer my phone calls that following day to ask if he was still planning on it. Well long story short, I get ahold of the GM, Chuck,and I end up demanding a refund of the parts that weren't put on. It took a little arguing, but he finally initiated it. Now, A MONTH LATER, I got the refund check in the mail and unsurprisingly.... IT WAS NOT THE FULL AMOUNT that it should have been for... haha... after all that. I am totally done now though. All I can do now is write this review and give you the honest truth of the worst customer service experience I've ever dealt with in my life. I am so shocked that this place thoroughly has good reviews, and I hope my little "1 star rating" puts some sort of a dent in what the truth was about my crappy experience. NEVER EVER WILL I GIVE THIS PLACE MY MONEY AGAIN after this treacherous 1 month long process. I'd honestly rather just go without a tailgate next time. Thanks for taking the time to read all the negative, but truthful, story!

Tyler Gescheidle Jun 25, 2018

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