12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota South Austin

The 1st time I went to have my oil changed, I waited for 20 minutes to get a "service advisor" before I left. I had set up an appointment for noon & I thought scheduling the appt would get me in & out over my lunch break. I finally left & had to pay $125 to get my oil changed else where. Then I made the mistake of giving them another chance. Went in for my 10k mile service. The lady who scheduled my appt said it would take 90 minutes. I figured I would work in the lobby, but when I dropped off my truck, then said it was going to take 3 hours. I was annoyed but agreed to take the shuttle home. By the way, the shuttle driver was the best part of my day. Great guy. Kudos to whomever hired that guy (he was an older hispanic guy with a sweet 70's hair do...and that's no joke...he was awesome). I also mentioned a noise that my new truck was making, and the guy who "helped" me completely dismissed what I had to say & told me it was because I had two other vents closed. They did NOT look into it further. Truck still makes the noise. I got a call 4 hours later that my truck was ready so I called the shuttle & got a ride back. Once they located my truck (which took 5 minutes because no one knew where it was), I was informed that it hadn't been washed. I was willing to wait a few minutes for the wash, but then they informed me it wasn't washed because they also forgot to change my oil, which was part of the 10k mile service. So, I waited for 30 minutes in the lobby before they brought my truck back...dirty. No wash. I was too annoyed to mention it so I left. Then the "service" guy that was supposed to assist me sends me a text that I need to go fill out the survey I was emailed because "I need TRULY EXCEPTIONAL answers in the first seven question and only TRULY EXCEPTIONAL. It is the end of the month and I need that TRULY EXCEPTIONAL survey from you." Well my friend, provide TRULY EXCEPTIONAL service & the reviews will come. Couldn't believe it was 2 crappy trips to this place in a row. I would suggest making sure you ask what the $$$ amount they have tied to the SERVICE line item on your purchase is and then ask them to back it out, as it will only frustrate you in the long run.

Frank Simek Jul 17, 2019

I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 + $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my well-being when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400+ million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.

Citizen Jun 29, 2019

I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my wellbeing when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400 million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.

Citizen Jun 29, 2019

A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) walked up to me to help me out. He gave me the wrong information at first about the pricing (Maybe commissioned service advisory) and then when he realized I knew what I was doing he backed off and changed his statement. I went ahead to verify the information he gave me and in the middle of the conversation I was having with another service advisor (Matt Roberts) he came up and told the Matt Roberts what he told me to avoid any discrepancies (everyone is included in this corruption including the general manager of the service department). Matt Roberts changed his mind and led me to the wrong direction again. Somehow I agreed to get it done through Matt roberts but in the middle of the paperwork he said you need the complimentary car wash as well as you want to apply the $10 coupon (that I searched online and brought in) in a disrespectful manner and also to degrade me. I assume the coupon and the car wash were for the customers to avail but it seemed otherwise at this dealership. I went back to the manager after this happened and explained him the whole situation (Nathan's and Matt Robert's) and in return he asked me if I wanted to get the service done or not. This made one point clear. It was neither Matt's nor Nathan's fault. It's the store manager who doesn't care about earning business or customer service. Maybe his manager is the same. I don't know how long the chain is but there definitely is a bad guy in the chain. P.s as I walked in the general manager's office he was calming down another customer who was pissed off because of customer service issue (From what I understand, no one took car of him/her when he/she pulled in to be taken care of). I think the Manager's only job is to pacify customers having issues with the service and the service advisor's only job is to make money for the dealership anyhow. I have never been disappointed on someone this much. This is not what TOYOTA/LEXUS stand for. The stand by their customers and their quality cars. This dealership should get some lessons from Sewell Lexus or any sewell dealership. Unfortunately, sewell doesn't have a location in Austin.

Muhammad Hamza Feb 26, 2019

Unfortunately I've had some pretty poor auto-body repair experiences in my life, but my experience with Autonation Toyota South Austin was by far the worst. The long process is finally over (after a month), and I'm happy to be writing this terrible, but definitely deserved, review. Read on if you want to know the truth to my experience - My truck tailgate needed to be replaced, so I called the Autonation place and Earnest recommended I just order the parts over the phone. So I did that, and he initially told me that it would only take a day or two to get them in and then I could take my truck in and get it repaired. Well 3 days went by and I called - no answer. 4 days went by and I called again all day long, and finally I received a call at like 6:00 PM that night saying that my truck needed more parts than originally quoted and the price was going up, and then I still had to take time to wait for them. Okay, I understand that this is not such a big deal, and I wasn't too upset over this. The guy told me they would be in Monday, they didn't get them in until Tuesday, and I FINALLY dropped off my truck on that day. The ETA of when my truck would be complete was supposed to be by the end of that week. So Friday comes around and it's 3:00 PM and I haven't been called so I call - no answer. I call again, again, again, and of course, no answer that Friday. I go the whole weekend without hearing from them and I FINALLY get a call on Monday. Guess what... My truck needed MORE parts and it was said to be done by Tuesday. Well, that didn't happen. My truck wasn't done until the following Tuesday. At this point I just wanted my truck back because I was done with this dreadful experience. Through this whole process I did not even get a "Sorry for the mix up" or anything that was well deserved from having to wait an extra 2 weeks and pay an extra $250 than what was quoted. The story goes on - (Thanks for sticking with me). I go to pick up my truck on that Tuesday and I get there and of course, it isn't FULLY READY. The chevy emblems that are way over priced at like $180 for the bow tie and Silverado emblem were NOT ON MY TRUCK. That's the first thing I tell Earnest when I see him, and of course, no: "I'm so sorry sir" of the nature. His reaction was literally: "Oh F*CK, I forgot to bring them". Mistakes happen, I didn't care about the non apologies or cussing in front of a customer at all. I cared that I had waited 2 weeks for my truck to be done and I come to pick it up having to already pay more, AND IT STILL WASN'T DONE! I'll wrap this up quick, I promise. Earnest ensured me that he would personally drive the emblems to my house ON the following day. Well, unsurprisingly, this did not happen. Not only did he not "personally deliver them to me", but he didn't answer my phone calls that following day to ask if he was still planning on it. Well long story short, I get ahold of the GM, Chuck,and I end up demanding a refund of the parts that weren't put on. It took a little arguing, but he finally initiated it. Now, A MONTH LATER, I got the refund check in the mail and unsurprisingly.... IT WAS NOT THE FULL AMOUNT that it should have been for... haha... after all that. I am totally done now though. All I can do now is write this review and give you the honest truth of the worst customer service experience I've ever dealt with in my life. I am so shocked that this place thoroughly has good reviews, and I hope my little "1 star rating" puts some sort of a dent in what the truth was about my crappy experience. NEVER EVER WILL I GIVE THIS PLACE MY MONEY AGAIN after this treacherous 1 month long process. I'd honestly rather just go without a tailgate next time. Thanks for taking the time to read all the negative, but truthful, story!

Tyler Gescheidle Jun 25, 2018

Got my latest car from them. Overall I'd do business with them again, but I don't find the whole thing outstanding or exemplary. The location itself is clean, well-kept and friendly enough, they also have a good selection of both new and used vehicles. The location is easy to see and get to on the frontage road going south on 35. I buy used, never new. I found a car online and when I called to verify they had it in stock still they set up an appointment for me to come in so I could easily come in and get into the process. Well that's a nice idea, but the person who they set it up with was already busy and so they scrambled to find someone else. Christian is a nice guy, and certainly knows his stuff. They claim they never haggle and it's a no-haggle system. Clearly this is not the case based on other's reviews and my own experience. We drove away from the lot to the next place to look at another car and Christian texted me a number of times with reasons why they were great and how he couldn't haggle. Well in the end he came back with a different price. I ended up getting a car pretty close to the price I wanted. I still have not received the driver's side floor map from them. I've texted the salesman a couple times... nothing. I waited to respond to their request that I leave a review to give them time to find it and let me know. Nothing. When I went back in to pick up another item the sales guys standing outside watched me coming in like sharks waiting for their next meal... creepy. On that subject: they also claim they don't work on commission. Well they do get paid money for each car they sell and that amount goes up for the total number of cars they sell. So they don't work on a % commission which is most rife for abuse by salespeople, but they still work on commission. The closing process is still overly complicated. They were nice in that they only had us go in the finance guys office to sign stuff, but it took them about 30-45 minutes to get it all ready. Once we got in there, it was less than 5 minutes, but part of that is because I told them I wasn't interested in any upsells, warranties, or really anything else. I told them the out the door price I wanted and that's it. I was writing a check so there was no financing to discuss. The finance guy's job takes so long to get things because there is WAY too much manual data entry and printing out of paper copies of junk. Not efficient and paperless in any way. It was also clear that auto nation's corporate policies were getting in the way of some things. If you really want to make the process a great experience, make it super, super easy to come in and drive a car and then drive away with it if you're not doing any financing. Docusign and similar technologies are amazing. For example, signing an 69-page overly-complicated home purchase agreement last week was faster than the closing process at AutoNation Toyota even with careful reading of large parts of it because they used docusign. Car dealerships need to get at least one foot into the 21st century.

Aaron Houssian Apr 22, 2018

#ihateautonation My thoughts on my recent auto buying experience involving three different AutoNation dealerships. First I find an older BMW 3 series not cosmetically perfect but was a good driving car. However I test drove the car on the coldest day we had in Houston for weeks and didn’t get the car up to operating temp. Christine and the kids were coming to town later that evening. When I drove it to pick them up I got engine stumbling and vibrating from 1500-2500 rpm. I was annoyed but researched it and it’s a common problem with a usually easy fix of replacing the ignition coils. Took the car back and AutoNation refused to repair the car. Sales manger said the car had come from the Katy dealership and they were already losing money on it. I mean the parts are $130 and maybe 1/2 hour. No No explained the sales manger they can’t source parts from Amazon plus they would have to get OEM parts and charges for work even on their own inventory are done at set rates. I told him the ones on Amazon were from Bosch which is the OEM manufacturer. I asked about their much exalted 180 point inspection. He said that should have been done at the Katy dealership he didn’t have any background on the car himself. Either way they won’t fix it. So that leaves me with no car to drive at all. So they get me a 2004 BMW X5 with only 64k miles on it. Oh but it’s at that same Katy dealership that the other car had come from originally. Ok so the wife and I go out to dinner and I come back to get the X5 first the headliner is falling down, the leather is pulling loose from the arm rests, there is a check engine light on, the LCD screen has a big dead zone in the middle of it, sunroof is stuck open and the front wheel bearings are shot oh but this one has AutoNation’s warranty behind it so they will fix this one. I am like yeah I doubt it once I give them the list. They would go oh that car is to old to have the warranty and it was a mistake. So I need a car and like quick so we find another car, 2010 Ford Focus at AutoNation Toyota in Austin. We are like great we will be in San Antonio and easily make the hour drive north and pickup the car. We get there and you know what the A/C isn’t working and it’s too late for service to look at it but wait finish the finance application and we can have the car repaired on Friday and ready by Saturday. Christine has to sign the papers too and they are leaving early Saturday afternoon. We sit there and waist 3 hours while the finance guys figure it all out. Ok so we say we will be there at their opening on Saturday at 9:00 and that everything would be in order. I get no update on Friday so I call them that afternoon oh it won’t be ready until Monday and no we don’t know what’s wrong with it. It’s just now going into service. Ok there went sale opportunity number 3. Three strikes your out. I don’t have any way of getting to Austin and I can’t complete the sale because my family had to leave. The bank needs originals not emailed copies. So now it’s Sunday night and I will be getting up early to take the bus to work. So now you know why I hate AutoNation and why none of you should do business with them.

Mason Kobeck Apr 15, 2018

After researching trucks online for a few months, I finally narrowed down my options to some that I wanted. Since I live very far in NW Austin, i had to take some time off work to visit their dealership. I figured 1/2 a day to go, test drive, haggle and then purchase. I contacted them the day before I went there to ensure that the truck I wanted was there. At 6pm that evening, it still was. The next morning, I get up and call them around 8am to ensure that the truck was still there. I was told by (by a different person) that it was. I get there, and the first thing I do is to go to the used car section, where a nicely dressed guy tells me in a rude fashion "You need to go to the other building up there. There's no one here." and just walks off. So I go up to the other building and walk in. The showroom is nice, the building is nice, so I thought this would go well. I was approached by another well dressed guy, and I explained that I called last night about a specific used truck they had. He said "I only deal with new trucks. You'll need to go back there and talk to someone else." and then he walked away without doing more than motioning in a vague direction of in the back. I walk back among a bunch of desks, and after looking around for about a minute, someone asks me if I've been helped. I explain again about the truck. The young lady then escorted me back to a guy and told him what I was there for. This guy was nice. He said sure, I remember talking to you. He got on his computer and said "Oh, it looks like that truck was just sold this morning." It was there at 6pm the night before, and it's now 9am and it's already sold. OK. well...it can happen. I guess. So I outline for this guy what I'm looking for. He says sure, and he says we'll get someone to see what's in inventory. He asks me to take a seat in the waiting area while he tries to find something. After 45 minutes, I wander back over to him and ask him if he's found anything. He gives me this surprised look and says "Didn't (insert random guys name here) come talk to you? We don't have anything that meets your criteria. We do have some that are close, if you'd like to look at them." He proceeds to show me pictures of 6 or 7 other trucks, none of which meet the two criteria that I specified as must haves... 1) under 100K miles, and 2) crew cabs with 4 wheel drive. None of them had 4 wheel drive, and all were 120K plus in mileage. I know websites can be slow in being updated, but when you call and get verification that something is there, and then 1/2 hour later you show up and it's mysteriously gone.. not a good sign. I should have known that the original truck that I looked at was a deal too good to be true. It makes me doubt if the truck was ever there to begin with.

J in Austin. Nov 14, 2017

So I bought a Matrix, financed, was told by salesman if I had any reason I didn't like the car I could return it within 3 days of purchase. So I drove it to San Antonio the next day (Friday) and really didn't like the ride on the highway and felt very uncomfortable in the car because of it's size, road noise, handling. I returned to Champion the next day (Saturday), found my salesman, said I wanted to return the car. It had roughly 190 miles on it. He said "We don't take cars back..." I was completely blown away. I told him "You said I have three days from purchase to change my mind, now you are telling me that's not true??!!" He said "I told you that was used cars only, and I sell used and new cars, so you misunderstood me." This conversation was dead in the water, and I was duped. I had to trade in my other car, trade in the brand new Matrix, which the salesman said had "already been titled" which on a Saturday I had a hard time believing could have happened already, and took a 6000.00 dollar loss on the Matrix, and bought another Toyota just to get out of this lousy car. What a serious lback-up on a promise that man made to me. I won't forget it, and tell anyone looking to buy from Champion not to bother buying from this dealership. You will not be dealt with honestly. So I lost a lot of money and I would have to think just so this salesman could make his commission. Really lousy sales tactics. And I had bought there before, had a great experience just a year before. I should have looked for my first salesman, he was honest! And not a b.s. expert. Sorry Autonation, I have since then talked to the General Manager, but I wasn't convinced that the advertised "If you aren't satisfied with your car bring it back within 3 days" that recently was advertised (2014) on this dealerships website which he explained is accurate, and that AutoNation took over/ bought Champion just a year ago (and my experience was in 2009 so...go figure, right?) that he would do whatever it takes to earn my business back. Ok, I have an idea, how about the new car I want on your lot minus the 6000.00 I lost on the last deal?? Now you might earn my business back, and I doubt that this would ever happen. Just because someone gives you an earnest answer by phone doesn't mean much if it isn't lived up to in person. just saying. I hope this salesman really doesn't work there anymore, but I would just have to go in person and see because if he was that sly then I am sure he could keep his job making sales for this dealership. Hope I am wrong, but hard to forgive a 6000.00 dollar rip-off. Also wanted to mention it took almost 8 hours for my first car deal to get finished. 8 hours!!!!! I would rate half a star but it wouldn't let me...

SameOldGame Nov 21, 2014

Sales Rep : MARK COLLINS... good ol' boy for Jersey that is willing to do anything it takes to get a customer into the car of their dreams! And I mean that in the most non pesky salesperson kind of way. Mark was willing to do all negotiations by phone (call/text) once we came in an test drove the new 2015 Highlander. We knew we wanted an XLE in a particular color, but it was slim pickings since we are still in Fall of 2014. Long story short, once we negotiated a price and a vehicle was located to be delivered, Mark Collins was nothing short of courteous, kind, fun to chat with, willing to tug on his bosses coat tails, and ended up sealing a deal with us and the Highlander we wanted. We couldn't be happier. The vehicle is amazing and very luxurious compared to high dollar, similar type vehicles like lexus, bmw, etc. All bells and whistles are there even though you may not even want them. Mark was very knowledgeable when it came to certain features and functions offered, and if he didn't know something, he'd call back within 10 min to give you the answer. This has been the 3rd new vehicle we have purchased since 2009, and the other two dealerships we were at were pretty much your typical down your throat and [non-permissible content removed] pushy sales people, but here at Autonation Toyota, we felt no pressure and even got to test drive on our own as long as we wanted too. Mark Collins, as i'm sure the rest of his team is as well, are grade a, down to earth people that are simply there to make your new car buying experience a pleasurable one. In financing, we worked with Korey D. who was also a great, kind heart, down to earth gentlemen that didn't mind our 6 month old at the signing table making noise, fussing, and even spitting up on the table a little bit! hahaha... but, seriously, smooth process, no bs, and worked with us and our target monthly goal payment as best he could. Thank you autonation sales and management for the amazing 2015 Highlander XLE...we love it and plan to run it til the wheels fall off.

alexoz6 Oct 21, 2014

REVIEWS: I cannot say enough about the amazing service from Laura D. and Autonation Toyota South. After a more than stressful moving experience, I finally made it to Austin minus a vehicle. I had been looking around for a new car for about two weeks and was getting tired of the dealership haggle and hustle. I stopped in at Autonation South, thinking I'd probably end up with a used Toyota, but saw a white Mazda 6 online for sale there too. Upon arriving, Laura promptly greeted me and was happy to answer my questions and take me out on some test drives. There was no pressure ever and she was easy to talk to about my concerns with purchasing a newer used vehicle with slightly higher miles. Ultimately, it was within my range and drove great so I decided to go ahead and speak with finance before someone else scooped up this deal. The process overall was pretty easy, Mike in finance was able to make some deals for extra coverage and 3 years of maintenance, oil changes, extended warranty etc. He also explained everything so it was clear and easy to understand. Fast forward about a week- I ended up having to bring the car back in for a few things, the breaks made this AWFUL sound, and they were happy to put better pads on it (the old ones had glazed or something?). The folks at Autonation bent over backwards to help me out and even lent me a vehicle while mine got fixed. Then- just my luck, not too much later, I go to start my car and nothing! Ugh- very frustrating considering it wasn't even two weeks out of the dealership. Now, something like this, more often than not is not covered- it's a battery, they go sometimes. My blatant dismay and frustration was difficult to contain and I was upset that after the original debacle I was now having issues with this car too. Laura said to bring it in and we will get things figured out. This type of situation is not usually covered, but because it was so soon after purchase, and I had bought extended warranties etc, they were nice enough to replace the battery for me as well. All in all I cannot say enough thanks to Laura D. and the crew at Autonation South, they truly helped me out in ways that go beyond explanation. So grateful for them.. 5 stars isnt' enough! The only thing I'm kind of regretting purchasing was the windshield protectant coverage.. it wasn't that expensive, but made the glass kinda blurry (even with a second application) and there are already 2 small chips in it, which isn't supposed to happen. Once things are more settled I'll file a claim and imagine it won't be an issue, but possibly an 'upgrade' that wasn't really worth it.

Dbeilman Oct 22, 2013

f I could give negative stars I would. This is the WORST car buying experience I have ever had in my life. I have bought several cars from places all around Texas and have never ever had problems like I have experienced here. To start off the salesman had $$ in his eyes from the moment we met. I understand he is a salesman and most salesman like to pull a fast one on you so I let it go but made it clear that no one would be taking me for anything. So I found a car I liked for a pretty good deal. I have always bought used vehicles because I've found that it is a much better deal. That being said I've never "felt" like I drove home a used car. I've always felt that I drove home new cars because it is new to me and the dealers make it look and feel like a new car...that being said Champion did none of the sort. First they tried to give me 18.9% interest!!!! I quickly turned that down and he said it was the best he could get me with my credit...to which I quickly responded that I know perfectly well that my credit is good and told him I would find another deal somewhere else...before I could get out the door he stopped me and said he would see what he could do...he came back with 10% to which I replied was still waaay too much and began to leave again. I was promptly stopped and was asked if he could give it one more shot...after literally 4 hours of all of these shenanigans he finally came back with an ok interest rate (after 4 hours of wasted time) Then they only offered me $4000 for my trade in that I quoted on KBB to be worth $5700 in "good" condition and they said basically that I was incompetent and did not do the search right. I let it go because I really liked the car and it would be hard to find another that had all the features for that price... Then I proceeded to the finance dept. which was slow as sin where I waited for another 4 hours in their overcrowded waiting room and finally got called in to sign... During the process with the salesman I found a large gash in the front bumper and told him that it was a breaking deal and I did not want a car that was wrecked. He assured me that they would fix it to look like new and also fix a scratch that was on the side. During the finance meeting the finance guy wrote in the contract that they owed me a car with the bumper fixed....so I took it in later that week and came back to pick it up only to find that they had done nothing but paint around the gash! I asked the salesman about this and he said there was nothing they could do short of using superglue to glue it together!!! What the hell kind of body shop uses superglue to paste together a car? All this aside I told him that they owed me a fixed bumper. I asked to speak to the manager and he told me the same thing...I asked him what my options were and he said "Well, we can glue it together, but it will break apart again as soon as you bump into something...or you can get a new bumper...that'll be about $600 to $700" I was taken back by their blunt responses that basically the "We owe" paperwork meant nothing in my contract. I still have 20 days to do something about this as on this paperwork it says it is only valid for 30 days and I plan on perusing this vigorously but I don't plan on them doing anything about it with their past responses. I would definitely not recommend this place if it was the last dealership in Texas...go somewhere else and get the service car-buyers deserve. On another note - after I signed the paperwork and got into my "new" car it was dirtier than the car I traded in! They didn't even bother to clean it out! Stains on the carpets and dust and dirt everywhere...even what looked like mud on the leather seats in the back. All this my salesman assured me would be taken care of....never again. Don't waste your time, patience or money going here

unhappyintx Aug 10, 2010

I purchased this Toyota Avalon 2005 thinking that if it was certified, it's probably a solid bet that the car won't have too many issues. They constantly reassured me that with EVERY single question I had about the reliability about the car that it was certified. FALSE CONFIDENCE. I have had this car for 8 or 9 months, had to take it in for work 3 times. These 3 times weren't very quick repairs either. Each time averaged about a week. Then, I took my car in the last incident because my brake "stuck" and it accelerated. This is the Toyota nationwide recall for this and many other models. I had popped my car in Neutral and tried to hit Park but stalled before I could. The car would not start up again. I had it towed to where I bought the car from. Champion Toyota. They take a few business days to get back to me. When I finally get a hold of the service advisor, he tells me that I have contaminated fuel and he quotes me $750 to clean the fuel lines and tank. Actually before he said this, he had a "disclaimer" already set up and said, "this has nothing to do with the recall on your Toyota but....." I call back a few times to only get a voice mail. I call back to talk to a service manager, I get placed into some department that hands the note to the service manager. I did that on Monday, no call back. On Friday, I decide to call them and get a hold of a service advisor. He tells me Keith will call me in a little bit. This was absurd. The car was running well, definitely at least starting up fine, before the recall and wasn't ok since the incident that caused me to take an instinctive measure in popping into Neutral. Indirectly, at the very least, is this recall the culprit here. Champion Toyota, the freaking dealership I had purchased the car from, will not acknowledge that. On top of NOT having the car towed back to my home free of charge, they said that I can pick it up myself and drive it AFTER he said there is no way I am sending one of my guys out there to drive the car. This was Keith, THE SERVICE MANAGER. So, pretty much he tells me drive this car at your own risk, or pay for the tow or pay ridiculously for the repair. Great options, huh?

jlee2380 Mar 19, 2010

BEWARE!!! SERVICE DEPT. IS ALL ABOUT FRAUD. I towed my vehicle in for brake trouble on my 2008 toyota sequoia..had just purchased it from out of town dealer.Unfortunatley my vehicle broke down while on vacation and I had to get it towed to Champion. They told me vehicles brake fluid was contaminated with power steering fluid. and since it was human error warranty would not pay for it. Champion blamed Firestone for contaminating fluid since they are the ones who changed our oil. Service manager (Keith Hennesy)stated to me-" I have been doing this for 25 yrs and it is what it is...I know what I am looking at". It will cost you $7,000 to fix and we can have it ready in 2 days! they were very quick to quoute us this amount! Well I am an educated consumer and did not believe it was contaminated because I had driven vehicle greater than 2,000 miles since last oil change and had no trouble. You usually cant drive that far with power steering fluid in your brake system! We quickly towed our vehicle out of Champion Toyota. I had a mechanic pull fluid from brake fluid reservoir and had it sent to a lab in california. The results came back with no contamination of any! (nothing I did not know) Champion toyota had fluid sent to their own lab of choice and they stated it came back contaminated with water (10 times the normal amt.) not power steering fluid! but they would not release results to us because it is proprietary info.! Well I took vehicle to another toyota dealership and guess what? they found no contamination of brake fluid.!!!! no water, no power steering fluid. What gets even more mysterious is that they saved me a sample of what they sent to their lab....and so I sent it to my lab and guess what? results showed no contamination either!!! This is what u call a classic case of fraud. search for reviews for them.......they do not have good reviews!!! not a surprise. I would steer clear from this service dept....they do not know what they are doing. and whats even sadder is that the manager stood behind all this fraud.

gilcdds Aug 25, 2009

Let me tell you. This is my first time ever buying a car on my own. My only experiences I've had buying cars were with my dad over the years. We've bought 3 Toyota cars and each time was always a hassle trying to get the dealership to give us the bottom line, with the 4 square games. So in preparing for this, I did all my research on edmonds and other websites trying to figure out invoice pricing, what others paid and manufacturers incentives. I went into Champion Toyota with a a price range I wanted to pay that I knew would be fair, which obviously was much less than the MSRP including the incentives. Brad Stroud was the sales person who contacted me after submitting for information online. From the moment we met him, he never tried to oversell us or push us and only wanted to sell us what we want or just needed. He was always patient and willing to meet with us anytime we needed. After picking which car we wanted, we sat down to discuss pricing. I told him immediately all I cared about was the price of the car, no monthly payments, no down payment, no financing talk. He came back with a price for us and it was only a couple hundred over my desired range, which was nearly $3000 under MSRP already. I got him to knock the few hundred off and we were right there in my range! There was never any "let me talk to my manager", "Im barely making any money", or sitting and waiting for hours game. Everything went smooth and quickly and they gave us the price we wanted almost upfront. I'm sure I could have "haggled" some to get it lower, but I was already happy and didn't feel like I need too. Priuses 3 months ago were on waiting lists that were months long and they were paying almost full MSRP. I felt like I got a great deal! Afterwards we went and talked with Jay the fiance guy and even then he didnt trying to sell me anything I didnt need. I asked them afterwards why it was so different at this dealership and they both told me it's based on service, they want repeat business back and Jay said he was paid based on how many contracts he got financed and not what he sold us. -Sam

OilManSam Feb 10, 2009

Recently received a reasonable reply quote via email. Talked to our salesman several times to confirm that the vehicle was available and that we would be down to do the deal. Decided to trade in another vehicle (Edmunds trade-in value $3500) and was eventually told they would only offer $1500. Since we had already had another salesman tell us $2500 was fair, we weren't too happy. Not terribly surprised they decided they could make another grand off the sale of our trade-in, but we were determined not to fold. They knew we had a doctors appointment that afternoon and I think they decided to ratchet the tension up through delays. Not acceptable. This vehicle would be no problem to sell, but the rebate offers were ending in a couple of days and the inventory was sparse, so we needed to move then. Well, we're fussing back and forth about the trade-in value and of course our salesman is giving us the "I'm on your side" routine and "I'll go back and see if there's anything I/we can do" lines. The psychology behind these routines would be funny if it wasn't so stupid. At one point we asked to "see" our vehicle and we were told it was in the make ready area being detailed. When I posed a HUH?, I got a quick "just a wash and vacuum job" answer. Surely a new vehicle wouldn't need detailing, right? So, JJ comes back for the 2nd time (each wait is 10-15 minutes, long enough for the salesman to have a smoke and a cup of coffee and to let you know who's in control) and says he has good news....He twisted some arms and got what we wanted out of our trade-in, which is only $2500, BUT, he also just found out the car has a couple of miles on it. After pulling his wisdom teeth teeth, he admitted to over 1100 miles. Still, not a deal breaker, but disappointing all the same. We drove a long ways to buy this "new" car, and we are keeping an open mind. He shows us the offer sheet with the pricing and everything looks about where we expected it to be, so we sign the offer sheet. It's then that I realize, we still haven't even seen the vehicle, nor the add-on feature, priced at more almost $700. (This is apparently a steal, since JJ said so....12 times.) So we are finally led to the vehicle (it seemed like hours later) and right off I find a big round, dry spot of paint damage on middle of the hood, scratches on the tail light lenses and scratches on the plastic door panels. This is after detailing! Well, after promises of total vehicle re-paintings (of course, this comment was denied completely, just hours later), complete part replacements, and lifetime servitude by the entire dealership, everything seems to be resolved acceptably. Woops, now we realize that some of the equipment listed on their online invoice was wrong, Only the driver's seat is power, different mirrors, etc, not to mention the problem with the mileage. Nothing within their control, we're assured. Gee, I guess they were as surprised as we were! At least until after we signed off on the offer. By the way, don't bother ordering the backup camera as an aftermarket installation. It is a poor substitute for the company design. The camera is mounted on the license plate holder and could be stolen by removing two bolts. The rear view mirror display is nice though....at night! In daylight, you can't make out anything due to the back lighting from the windshield. Again, we weren't shown a unit, but we were TOLD it was a GREAT unit. Since they were charging exactly what Edmunds listed as the invoice cost, we ASSUMED it was the same unit. Big mistake. I called a few days later to discuss the paint issues, which wasn't corrected with buffing, and the problems with the backup camera and to generally voice my concerns, figuring the Manager would be interested in some honest feedback. HA! No sooner did I start into my story than he just exploded on the phone "JUST BRING THE THING BACK AND WE'LL UNDO THIS WHOLE DEAL. I WON'T HAVE ANY UNHAPPY

Sail_ski_bum Feb 2, 2009

Whether you're buying a new car for the first time or you've bought others in the past, you should make Champion Toyota (Austin) your 1st stop. Our sales experience on 9/15/07 was abosultely NO stress, which has never been the case on my previous purchases, nor was it the case with other dealerships we visited. I had requested an online quote on a website (can't remember which one now, but not dealer specific). Jim Lee from Champion called me the next morning, while we were actually visiting another dealership. I asked if he had a certain model in stock, which he did, and proceded to give me both the MSRP, as well as Champion's price, over the phone. This was already about $1000 less than the "best" deal we were presented with at the dealership we were at. We kindly excused ourselves from that store and drove down to Champion. Immediately upon meeting Jim Lee face to face, we felt no stress, and were actually having a good time making a purchase. Jim was very knowledgeable, and very straight-forward... no hassles, no games, no haggling - just got to the bottom line up front, which was a VERY pleasant surprise. Most dealerships ask "What can we do to earn your business?". Well, I think most car buyers would agree that the best way to do that is to stop the games... i.e. running back and forth between the customer and the "manager" with dueling offers. Jim, at Champion, didn't do that. He didn't HAVE to do that. He gave us their best price up front, but then actually wound up taking another couple hundred off, because the car really had more options than what we needed. All in all, from my research, it looks like we got our car at or just barely over invoice price. As long as he's still at a Toyota Dealership, I will definitely buy my next car from Jim! Aside from the actual sale process, the rest of the process was great, too... the finance guy; the guy who went over all the warranty & features; as well as just the process of having the car clean and gas tank full before we drove off. If there was anything at all that was not "perfect" about the experience - it would be that we sat in the waiting room and finished watching the UT football game before we signed all the paperwork. But, you see, our finance guy was actually thinking of us and allowing us to finish watching the game, rather than interrupting. He knew my husband really wanted to watch the game (which turned out to be a "nail biter"). A minor lack of communication... but really turned out for the best. These guys at Champion (or at least the ones we dealt with) are by far the best (in my opinion). None of my previous car buying experiences could come close to the absolutely painless (and somewhat "fun") experience we had with Champion. Like I said before - we'll definitely go back, when it's time for another car!

2toyotas4us Sep 21, 2007

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