Everyone is so friendly,Service is GREAT,Alway Happy with service...Thank You ,Art Gomez you're the BEST!!!

Making an appointment made my experience more effective and my consultant was very courteous and took good care of me.

They are not military friendly

Jarret was able to meet my needs im repairing my car which I was able to afford, And I walked out a very happy customer!! Very nice people to work with. He listened to everything you had to say to explain the issues you have going on with your car.

The service contact was good and helpful. When we picked up the car there was a dirt stain on the center arm console that wasn't there when we dropped it off. The service contact was helpful and said he'd get it cleaned and get his manager. When the manager came over he said the stain was there -- really. They did clean it and said it should disappear completely which it did. Didn't like the attitude of the manager, not very service oriented.

I was approached at once when arriving at the dealership, Isaias was very helpful in working with me was looking for a newer model, got a used but I am very pleased with my vehicle and thankful for all the assistance by the sales manager as well. They really made me feel comfortable

Beware!!!!!!!!. Sales persons are not truthful. Tell you the vehicle is certified but wait until the first visit for expensive repaires. Two months , $1500.00 for new brakes . That's not covered . nothing that can go wrong is covered. Thier inspection said it was good but it wasn't and they DON'T care . You have already given them your MONEY!!!! They arranged a car loan, Entered the wrong contact information,resulting in my vehicle being towed off and held for two weeks / plus storage fees. Kind if feels like a business to make MONEY. Sad. I always knew never to trust car salesman , but this is a huge business and I expected them to be more professional. Not a back door used car business. Just never go to this location. Tried to talk to the Toyota dealership up North. They will not talk or help if you did not buy a vehicle from them. Very 😞. This is not the same as the repair and maintainance location in a building near by. They are wonderful .

My experience working with Mark Annabelli was excellent!

The service managers are helpful and informative. I love being able to schedule my appointments online.

I purchased a new 2019 Toyota Camry SE from AutoNation and even though I always get nervous buying a new car I have to say that they made my car buying experience a very pleasant one. I had a fantastic salesman named Anthony Lorea who helped me to get the car I wanted at a discounted price and was pleasant to work with and very responsive! I was also very impressed with Mike Ginther who handled the finance end of things and the warranty side of it. I am truly blown-away at the amazing Toyota warranty coverages I was given! I have never had this much peace of mind after purchasing a vehicle and I thank everyone at AutoNation for your sincerity, integrity, and honesty! This dealership also supports breast cancer research all year long with a portion of the proceeds from each and every sale going to the Breast Cancer Foundation! Sincerely, Don Starkey.

This is a review for service department of the Autonation Toyota in South Austin and has nothing to do with the sales department. It's good to know that I purchased my 2018 Toyota Camry from the above dealership and for service related inquiries and from the very beginning, I followed up with the same dealership but the difference is almost like a day and night as the service department works as an individual section and accepts any cars specially Toyota and ready does the best to maintain what is needs to be done but the sales department only job is just ripping you for as much as they can. I didn't buy a Toyota for the first time in here and I have already purchased or leased many different Toyota Camry's or sometimes even Corollas in the past and I didn't feel any difference between my past experiences prior to this last Toyota Camry with the sales department of this dealership in terms of being honest and fair but at least the positive side of this place is when you need to get your car fixed or just follow up for the maintenance as this department is the one which makes you feel there are still people who care about people and customer service.

I am reviewing the service department. I have never been here before and went in for a recall replacement. The staff was very professional and friendly. Their waiting room has a room for kids, a kitchen, a sign in sheet for rides, tv and is large and comfortable. Best, you have one person who handles everything for you. Wesley Peterson met me upon my arrival and handled everything with friendly professionalism. His support made my experience easy. I highly recommend this service center.

My guy, Nathan, is so helpful, courteous, knowledgeable and can put the customer at ease knowing your vehicle is in good hands. Nothing but excellence! Thanks, Nathan.

It's been OK over the past 7 years with AutoNation Services. There was one thing which bothered me: when AutoNation performed lube on my Hilander yesterday, they told me my air filter was extremely dirty and my cabin filter was dirty. Then I went to AutoZone and I was told my Hilander DOES NOT even have a cabin filter! Thank meant AutoNation Services lied!

Expert repairs, fast service, great communication

AutoNation did a great job servicing and repairing my vehicle recently. Joey kept me very informed throughout the repair process and were very clear with what they needed to do to get my vehicle back up and running. Although getting hit in the first place was a true bummer, my RAV4 looks great again, and I'm thankful for an overall positive experience with AutoNation.

Good selection in trucks but once you’ve purchased your vehicle, the service is gone. Get them to back out the value of the free oil change package that comes with your car/truck. After your first visit, you’ll never go back. Toyota still hasn’t uncovered the secret of a customer service department that makes you feel like your actually getting something of value. Every time I talk to these people, it’s like I’m inconveniencing them. And making an appointment is a joke. You’ll still wait 20 minutes just for them to come get your vehicle so you can wait at least another hour for an oil change. Not worth it. Oil changes should not take 90 minutes.

Great experience! Thank you for everything, LOVE my new Camry!

Greg was great as an adviser and explained what needed to happen and called with an update. The shuttle is exactly what I need to get to and from work while my car is being worked on. The checkout desk seemed to be disengaged and just punching the clock. The personal touch isn't quite there. When I arrived, Greg was assigned to be my adviser but didn't know if had been there before (I've been at least 4 times for service). The interactions are very transnational and efficient, which has its pros and cons. Overall, I'll be coming back.

Great service - Ronnie Pryor was very professional and attentive to my needs

They vandalize new cars. Don't use the appearance warranties. Also, very racist. Right after I had signed my sales contract on a new car, my salesperson made an anti-Muslim comment during the background check, as if it were amusing to have your sale held up because you have a Muslim name. I almost got up and walked away, but, I had signed legal documents that I probably couldn't cancel because of a hate crime. So, I went through with the sale. (I'm white, and eighth generation Austin; several blood relatives are Middle Eastern Muslims.) If your name is Mohammed Yusef, your sales person, violated federal law by talking about Homeland Security stopping the sale of a car on a background check. (The Nazi in question still works there.) In addition to being racist, they're rude. I bought a new car from this dealership that had rock protectant so thick on the doors that it looked like a paint defect. About ten days after the purchase, I noticed the protectant, and got very worried about water damage. (The car came from a flood area, and I'd never seen anything like that before.) When I contacted the person who sold me the car, he told me I had the car ten days, so I was on my own, and I had to contact Toyota Corporation. If you buy from them, they will refuse to help you if you have a question. Don't do it. The general manager spent at least ten minutes saying things like, "Do you think there's something wrong, Or is it just a hunch?" Round Rock Toyota took pity on me, and for free, showed me that the rock protectant on my Yaris was like the stuff they put on Tacomas. I had to contact my insurer, my lender, the car buying service, Toyota corporation, and another dealer, before I finally got an answer, about a somewhat unusual and arguably defective brand new car. Don't ever buy from these people. (And cancel your warranties. They'll go out of their way to high-pressure sales add 20% to the cost of the car.) If you're going to give me the canned response of "talk to the general manager", the answer is, "I did, and he's a condescending jerk. He's the reason I'm cancelling the warranties." I should have cancelled the warranties. They damaged a new car, pretty seriously. My car is six weeks old. They're that bad.

Mark Lucas, Sales, and Ali in Finance, were great to work with. They handled every step, professionally, along the way and I will work them the next time I need to make a car purchase. Great experience at Auto Nation South Austin. Thanks guys!

I always have a positive experience at Autonation Toyota South Austin at the service department. My service representative, Jared Jones, is always informative, friendly and just helpful. Will continue taking my two Prius cars in to Autonation Toyota South Austin!

Jesse Polk was wonderful! Very helpful and got me in the SUV I wanted!

I am very happy with my continued longevity I have with AutoNation Toyota South Austin. I was able to get my car inspection and some other work done. It helps to have a great service advise (Greg) to work with.

Tony was the service sales person I was assigned to for my rear windshield wiper repair and annual state inspection. He was thorough, efficient and explained the issue to me. Everything was quickly rectified and the vehicle was inspected quickly. He even had it run through the car wash for a much-needed exterior cleaning! Thank you for respecting my time and making an event I thought would be long and drawn out quick and easy!!

Great Service Team. Best in Texas

I have used AMM Collision before and as before, there service and work is outstanding.

I have been given the run around about getting the controller for the ac/heat for the rear of my car fixed from the first week of purchase. There was a 90 day 4,000 miles warranty and it seems like the service department doesn't want to honor it. I was told that the sales guys should let the customers know that when buying a used car our technician mainly work on Toyota's and they may not be able to fix the issue of my ac/heat controller for the rear of the vehicle. I set an appointment for 10:30 and was at my appointment 15 mins early and i was told that by 12:30 i would know something. 2:00 pm rolls around and my vehicle was parked in the same place and no one had taken the time to let me know that they were backed up. I just want to have the ac/heat controll fixed as per the agreement. If you do not have qualified technicians to work on all cars then you all should not be selling used cars that are not Toyota's.

Juan Alvarez did a great job of taking care of us and our Tacoma in the Service Department.

Very unhappy with the experience of purchasing the new to me vehicle. I have been given the run around about getting the controller for the ac/heat for the rear of my car fixed from the first week of purchase. There was a 90 day 4,000 miles warranty and it seems like the service department doesn't want to honor it. I was told that the sales guys should let the customers know that when buying a used car our technician mainly work on Toyota's and they may not be able to fix the issue of my ac/heat controller for the rear of the vehicle. I set an appointment for 10:30 and was at my appointment 15 mins early and i was told that by 12:30 i would know something. 2:00 pm rolls around and my vehicle was parked in the same place and no one had taken the time to let me know that they were backed up. I just want to have the ac/heat controll fixed as per the agreement. If you do not have qualified technicians to work on all cars then you all should not be selling used cars, or make sure you can get the technician trained and qualified.

Service writer was knowledgeable and explained why I needed a new catalytic converter. I decided to purchase a pre-owned car rather than have the repair.

Tony Sabatino was truly exceptional with his service. He was kind, professional, and everything was done faster than in timely order.

Tony was very attentive & kept me updated throughout my service. As soon as he knew my service would take several hours he offered to get me a loaner. I was supposed to bring it back before closing but it was pouring down rain so he told me I could bring it back the next morning which was so convenient! Thanks Tony! I’ll be back!

Jared has been my service manager for awhile now and I appreciate how he handles all my car concerns.

Bought a truck from AutoNation recently and had a pleasurable experience. I wasn't a fan of their no-haggle pricing, however their salesmen there did not make it feel sleazy at all. I was between them and another Toyota dealership up north and it was night and day difference. They were very accommodating to me as it was later in the evening and they were going to close soon. I was able to finish the purchasing process and get my new truck out of there within an hour once we agreed on terms. They were not pushy whatsoever.

Easy, efficient and professional!

Nathan Baker did a great job on on Scion XB. We've been happy Auto nation customers for over two years.

Once again great service! I have been coming to Austin Nation Toyota since I purchased my Venza from them in 2011. Art Gomez has been my service provider for many years, and he is so trustworthy. He knows me, and he knows my car. I rest assured that everything is done to ensure my safety and to ensure my car is in good working condition. I appreciate having the same person for each and every visit. Thank you Austin Nation Toyota for doing your part to retain your best employees!

I have been going to this dealership for many years because they almost always do what I think is best for me and my car. They can get crowded though and this time I was charged for a tire rotation that I didn't really want. I guess I will have to remember to be very specific when they come to my car at drop off. I do suggest that they also try to be very specific about what they are going to do. They did let me know about recalls and ensure they were taken care of.

Rushed and impersonal, no follow-up.

Art Gomez is always extremely kind and helpful. Getting my car serviced is always effortless on my end because of his due diligence. I trust the quality of service I’m receiving and will continue to use Autonation Toyota south Austin to receive such impeccable service with low stress and comfort on my end.

I had a good experience at my last visit at Toyota. They changed my oil very quickly and were very friendly.

I was very pleased with the cars salesman Michael Fonseca who was very kind, helpful, and upfront about the whole process. I give him 5 stars without a doubt. BUT I was sold a vehicle that the same day as I got it, it started making shaking movements. I contaxtedthe dealership and took the vehicle in and they first said they couldn't feel it. After 3 people tested it out the last mechanic said he heard something funny. I was given an appointment for a week and a half later to see what's wrong with the vehicle. MIND YOU way past the 5 day return policy window! I was promised that the issue will be taken care of but I'm worried it won't be. Within the first week of having the vehicle it shakes when idle, shakes randomly when accelerating, and makes a whistling noise when I take my foot off the gas pedal. This is not how a just bought vehicle should be running right after purchasing, no matter the year of the vehicle. If something is wrong with it, don't sell it! Or at least offer a free extended warranty or something to make up for situation. I am a mother of 4 and first time buyer and this has been a horrible experience. Like I said the salesman was awesome but because of the rest of the troubles I have experienced I would not purchase another vehicle from there or recommend it to anyone. Also the finance department is VERY pushy, makes you feel dumb, and talks you down for not purchasing the extra options. Mike Z was his name. I have read so many bad reviews on him. I can't believe he is still working here. Auto Nation needs to step up their game and clean house!

This place is great!

Taylor was wonderful and helpful as always!!

The waiting lobby is very comfortable, and the service is just the best I've experienced, great job as usual, thanks!

I was very pleased with the cars salesman Michael Fonseca who was very kind, helpful, and upfront about the whole process. I give him 5 stars without a doubt. BUT I was sold a vehicle that the same day as I got it, it started making shaking movements. I contaxtedthe dealership and took the vehicle in and they first said they couldn't feel it. After 3 people tested it out the last mechanic said he heard something funny. I was given an appointment for a week and a half later to see what's wrong with the vehicle. MIND YOU way past the 5 day return policy window! I was promised that the issue will be taken care of but I'm worried it won't be. Within the first week of having the vehicle it shakes when idle, shakes randomly when accelerating, and makes a whistling noise when I take my foot off the gas pedal. This is not how a just bought vehicle should be running right after purchasing, no matter the year of the vehicle. If something is wrong with it, don't sell it! Or at least offer a free extended warranty or something to make up for situation. I am a mother of 4 and first time buyer and this has been a horrible experience. Like I said the salesman was awesome but because of the rest of the troubles I have experienced I would not purchase another vehicle from there or recommend it to anyone. Also the finance department is VERY pushy, makes you feel dumb, and talks you down for not purchasing the extra options. Mike Z was his name. I have read so many bad reviews on him. I can't believe he is still working here. Auto Nation needs to step up their game and clean house!

We take our car there for regular services covered by the warranty. They're always very friendly and helpful - not the fastest but they're always busy so it's understandable.

Great service and happy to come back every time!

The staff both in sales and services are truly outstanding. I always find myself feeling at ease knowing I’m in care of knowledgeable, professional, and truly caring staff members. I credit this team for my finding me my amazing Prius, and the services team for all the help with oil changes and whatever other maintenance is required. I wouldn’t go anywhere else and highly recommend this establishment!!

Great service.very kind people. David Rodriguez is the best.

My advisor, Matt Roberts, was absolutely awesome!!!!! I went to check on the tire light that didn't go away even after putting air. He carefully explained different reasons for the problem and the worst case scenario, seeing that I knew nothing about cars. The worst scenario was going to cost me over $100, he called to check if I had tire insurance, which I did (I didn't even know that I had that!!) and it ended up costing me nothing! He even ran my car through the wash so I got a spanking clean car. That is awesome customer service.

Excellent and quick. Tony Sabatino the best

Heather was great and so was Mike. Everything about the process really

I have purchased multiple vehicles from them. They always treat me good.

Today my experience was terrible. I have been to Toyota AutoNation South to get my car serviced before and I’ve never had a problem but today was a difdeeent story. I waited for THREE hours for a oil change and tire rotation. When I went to check on my status THREE hours later they told me my car hadn’t even been started on because “the ticket got lost”. I understand things happen but the fact that no one came to update me and that I had to seek out an employee to give me an update was frustrating. I left without getting my car serviced and even the apology I got seemed very insincere. I was just very disappointed because usually they are much nicer and accommodating.

A nice and easy experience

No good 4 hours for oil change.bad services from ricardo Molina ros we made appointment to make little faster but nothing happened.

Definitely pricier than going to an independent mechanic, but the work is always done quickly and right the first time. This Toyota mechanic is far better than Charles Maund and worth the slightly further drive.

I had to take my car in because it wasn’t starting properly and had the pleasure of working with Mark A. He went above and beyond and I highly recommend asking to work with him on your next visit. Thanks again, Mark A!

Sales representative Shaddi was very polite and helpful. Very surprised at the service he provided. If the need for another car comes up I would ask for Shaddi to facilitate the sale.

I recently purchased a 2018 Toyota Camry LE and I will say this: Laura Padilla has been incredible. She was welcoming as soon as she saw me walk in, she was patient, kind, and very understanding. I went in at the beginning of December and wasn't able to purchase my vehicle then but Laura kept in touch with me and continued to show me vehicles I inquired about. I returned at the end of December and again, she was prompt to show me any vehicles I might be interested in until I found the one I liked. I will also say that the finance department is not my favorite. I dealt with a bilingual finance rep and I cant remember his name but he was awful; he was dismissive of me, was rude and spoke about me as if I was not in the same room. I had to ask to be reassigned someone else, who I ended up liking a lot more. The service department needs a bit more professionalism as I took my car in for some scratches to be buffed out and a shroud to be placed in and I was not pleased with the body work nor the way the shroud was applied, it was sloppy. But overall, the experience has been really great in comparison to many dealers I've been to and was considering at one point. I recommend this place for the prices, the customer service and the wide selection of vehicles.

Quick service. Opens as early as 7am.

I had a great shopping experience at the South Austin AutoNation Dealership. Mark Lucas worked with me to test drive the vehicle I bought, had my trade-in vehicle appraised, and even recovered the garage door opener that I left in it. He was friendly, strait forward, and knowledgeable about the vehicle I bought; it was a pleasure to work with him. I worked with Michael Ginter to complete the financial paperwork; likewise, he was very knowledgeable about finances.

Part of toyota section

David Scott reached out to me when he discovered I was looking for a used vehicle. He was very courteous and not pushy at all. He was very understanding when I told him that I would prefer to communicate via email, due to my crazy work hours. I did not purchase a vehicle through him, at no fault of his own, or autonation, but I would highly recommend him to anyone looking to purchase a vehicle, as he is not the typical pushy car salesman, and was respectful enough to not blow up my phone from the beginning. I can say I will certainly be doing business with him in the future.

I left the dealership with really bad expirience due to one of the employees named Henry. I recently purchased a Camry and I had brought it in to get a light checked up on and to get the seats cleaned. The process took 5 days and I got it back without the seats being cleaned and I’ve been waiting on his call. I also had a concern about the transmision and asked if he could check up on it and the sound the car was making wasn’t fixed. It was just all the contrary of him saying he was going to help me.

I was very disappointed to find out that when Auto Nation took over Champion Toyota they no longer extended the lifetime oil change and tire rotation. I have been a loyal Toyota customer there for 15 years but would have shopped around more before buying my 4Runner there 2 years ago if I would have been aware that they no longer were going to provide those services free of charge.

This review is only of the sales department. I worked with Barry I. to find a used car then eventually a new car. Ultimately I decided on a used car. Barry is very helpful and found me the cars that I wanted to test drive and get prices on. Barry was knowledgeable about the vehicles and generally low key, down to earth, and easy to work with. Great communication via text, phone, and email. Barry was flexible and dealt with my holiday schedule. Understandably, at times he had customers come in and was tied up, but he kept me informed and we rescheduled for a later time as needed. AutoNation appeared to generally have quality used cars, but my issue was price. It appears that while their prices may be "fair" (based on CarGurus), they were never Good or Great. As a result I ended up looking elsewhere with better initial prices and willingness to negotiate. Found a 2016 Toyota Camry XLE Certfied Pre-Owned at San Macros Toyota that appeared comparable(similar miles, features, interior/exterior shape) to a 2016 Toyota Camry XLE Certfied Pre-Owned at AutoNation that listed for $3,000 less than AutoNation. Thus my 4 Star rating. Just make sure you see and test drive the car first and know where it came from (one owner individual, rental, fleet etc.) Check the CarFax! If you need a car(new or used), Barry I. will definitely help you out.

I am very pleased with the service I receive at South Austin Toyota. Jared Jones has been a pleasure to work with over the past year. Great place to bring your car for maintenance and tires. I would definitely recommend this location.

Scheduling was easy over the phone, followed by an automated system that easily let me get this on the calendar. My service rep Juan was professional, polite and delivered concierge service, following up well and getting everything right for me the first time. I was impressed with AutoNation's service.

Had a Transmission leak in my Camry from the pan gasket, I brought it in for service and Greg the adviser was able to take care of everything for me under warranty. Was really unexpected and very appreciated. Will be coming back again for the rest of my car repairs and service!

one of the worst experience i have meet with there manager and sales people, I bought a toyota rav4 - 2018 model car in the month July by taking 2 service products for maintenance and extra care plus) including with the vehicle at closing paper work. And the strange thing happens - I want to cancel this service products so i have called to cancel them but - 1) At first, they said to send odometer reading via e-mail 2) called 5 times in a month to enquiry about my request - reply from them is we are processing" and finally they replied saying to come to office 3) Reply from them is to come back to office and submit the odometer reading - i directly went and gave my odometer reading and made a cancellation request 4) 2 - 1/2 months went no reply from them, called and visited office twice to check with the request but no use and finally i called today (01/04/2019) - again they want to send me odometer reading and send the paper work - this is insane and i was stubborned with this people and there performance - I sincerely wasted my valuable time by visiting this showroom - PLEASE i dont want to do repeat the mistake again with this guys.

Service was very quick this time. Thanks a lot.

Mark was great and extremely friendly. He walked me through every step what I needed to have service on my vehicle. Explain the importance of each service that will help my vehicle life longevity I would definitely recommend Mark to everyone.

Having your automobile maintained, is a pain, and timely. However, I greatly appreciate the shuttle service provided. I would recommend that the lobby be stocked with charging stations for those that want to work from their phones or computers. Richard, (their shuttle driver) was very professional, friendly, and timely.

Great experience. Luis Cuellar was an awesome salesman and worked with my schedule, model choice, payment options, and the process was better than I had ever had buying a new vehicle.

Greg Coy is great. If you want your car maintenance done correctly and on time, Greg is the person to trust.

Epi was helpful and professional. I personally would love to see a return of the “quiet room” if you could manage it. Overall you guys are doing a good job. Juan in parts is an outstanding individual in my opinion

I had the pleasure of having Cole assist me with getting some new keys. He kept me updated through the whole process and answered all my questions.

Excellent service and great helpers.

I had the pleasure of having Cole assist me with getting some new keys. He kept me updated through the whole process and answered all my questions.

I know buying a car is no fun, but this experience has been a nightmare from the moment I walked on the lot. #1 -Aggressive sales people aren't needed when you truly have a 1 price guarantee. Calling 10 times in 24 hours is just plain rude. #2 -Being left in a waiting room with no info for an hour and a half (on a weekday) is unnecessary #3 -Being sold warranties no one at the dealership knows about is unfair #4 -Repeated transfers and attitude from this actual dealership = an honest review of a huge regret. I wish I would have waited for the car I wanted to pop up somewhere else. Lessons learned - moving on feeling very cheated.

This is my second time purchasing a vehicle from Auto Natation Toyota and I would definitely go back again.

Great service by their service department. Cole is a great service adviser. I only wish dealerships would let out space in their parking lots to food trailers because there is nothing within walking distance and all they have are vending machines.

My 2001 4-Runner has been serviced here since it was a baby, and is still running great. Greg Coy is the best service technician in the place. Knowledgeable efficient honest. I trust my car to Greg.

Love my 2018 4Runner Limited. The process was simple, mostly efficient. Ronnie was great...even delivered mats and plates to me.

The Sales associate Adam Luce gave us very good service, 5 starsfor him. But the general manager John Mendez was very aggressivea nd annoying, he was upset for reasons that we do not know, we just wanted to do business for a 2016 toyota tacoma that has more than three months in the lot.

I would not recommend this dealership ONLY because of his general manager John Mendez, he is rude and seems not willing to work in a professional way. Very bad experience with him.

Cole is great!

this service sucks!! just for oil change they are taking close to four hours, that too with appointment. this is my last time visiting. their service center.

Quality of Repairs - had car with 120,000 miles towed to Autonation service dept. because engine overheated and Autonation had rebuilt the engine 8 mo. earlier under Toyota 100,000 mile warranty (my mechanic refused to touch it because he didn't want to void the warranty). Found out wires for cooling had been chewed under my hood by unknown rodents (common in Texas this time of the year) and caused my car to overheat, damaging the engine we think. Although we told the service dept. that the color of liquid dripping out from my car was" peanut butter color," which my teenage son said was obviously water mixing with oil, and gave account of knocking noise as steam came out, service department did initial wire repair, then told me it would be $2,300 more to repair the blown gaskets but there was no guarantee that more damage hadn't been done to the engine. We choose not to put more $ into the car. The amount offered for the car could have been applied to another car on the lot but we ended up buying elsewhere. Everyone was nice and polite but I chose to take my business elsewhere. Not Applicable

recommend doughs and hot chocolate for those who do not drink coffee, free car wash, and or fuel for a price

Great experience! Highly recommend working with Nassir Ahmed. Staff was friendly and CDC efficient.

Jared went out of his way to make sure I got the service I need in a timely manner.

Jared Jones is trustworthy and reliable. I can depend on him to be honest. I’m happy to recommend him to others.

Jared is a super star ! Came early and didn’t wait too long.

Do not go here for any Toyota service for your vehicle. The employees are not friendly, they are difficult to deal with and they will lie to you trying to take your money. My representative told me I was being taken advantage of by a different Toyota dealership and contradicted himself several times while telling me this story. Then told me a needed to spend a large amout of money with them. AutoNation will rip you off and lie to you...do not go here.

Jared went out of his way to make sure the service I needed was accomplished in a timely manner!

Nice place, nice sales agents, sales managers very polite etc. Worked with Eddie sales person, awesome seller, very polite, professional guy(5 stars) BUT! I almost got a car, I mean I got it, signed almost all the documents, paid downpayment, agreed with a perfect price for me and a dealership, but this deal didn’t happened because of finance guy who’s name is Mike. This guy he is not a professional, he is an idiot, and there is no place for people like that, he doesn’t have a purpose to sell you a car, he has a purpose to mess you up with the price, and he looks for a way to make an extra money on your case, like doing some stuff with your credit application, and then “bank lol” kinda raised your %

Fast and cordial service.

Super GREAT SERVICE! Kolh was Very Very Helpful We had a little "bump" with my Membership for Maitenance with my vehicle And He Handled and Resolved The Problem Perfectly! Great kind SERVICE! Marika

Service rep was professional and thorough. I appreciate that he comped the tire rotation because I could not reach him to check on the status of my truck.

I recently purchased a 2016 Toyota Scion. I do like the vehicle BUT I was not shown any other cars. I was there for @ 7 hours and found myself with the finance department. I told my sales person Jamil K. I could not afford this vehicle and he insisted no other dealership would finance me. I was not shown any other cars, tried to take back the Scion 2 days later and was shuffled around and ended up back in the finance department. This department was just as aggressive and my salesperson. As a disabled single woman, I was taken advantage of and would not recommend this dealership to anyone. I am in the process of trying to salvage this relationship and if I can do so will amend this review. In other words Buyer Beware!!

Tony helped me out and he was a very nice man! Thank you for your help.

I always get superb customer service

Very helpful team at Autonation! They are great at helping you find just the right vehicle for your needs.

I went in for an oil change at my lunch break. At first I was a little disappointed that it would take longer than usual to get my car serviced, but Tony was so nice that I went ahead and waited. I was glad he explained what my car needed but was understanding that with the holidays I was unable to pay for everything to get fixed. I will most likely return to get these things serviced once I recover from the holiday spending.

Nice people and good service on oil change.

Great Service! Went above and beyond to ensure my ABS system was still under warranty, then went ahead and updated my headlight per a future recall for free!

Appreciated an easy service experience on a recall notice. My service manager was friendly and efficient.

Excellent service, attention to detail and very courteous!!

Thank you to Gregory Coy my service advisor and the people that contributed in keeping my vehicle in top shape!

Mr. Lucas got us the best deal when we went in. Thank you so much for being a great car salesman! You went above and beyond our expectations. Merry Christmas to you and yours!! We love our Toyota Sienna!

Dealing with them is a straight forward simple business

Thanks, Mark, for being professional, nice, and thorough during the entire transaction! You made it much easier to buy. We love our Toyota Sienna SE!

AutoNation Toyota treated me as an important customer would expect. The professionalism was exceptional. I love my RAV4 I purchased at AutoNation. I strongly urge you to use AutoNation for your next Toyota purchase!

After several encounters with a high pressure service advisor who tried to get me to sign on for services that weren’t needed when I was bringing my car for routine maintenance, we were ready to take our business elsewhere. We gave them one more chance and asked for a new advisor. Nathan Baker has been great. He treats me with respect and suggests only what is necessary. He also advises us on upcoming maintenance or issues to watch for. We appreciate his knowledge and honesty.

The service was truly exceptional. Mark was polite, efficient and overall a truly exceptional experience.

Clean facilities and a good staff.

Art Gomez was professional and genuine. Let me know what my car needed and they could do it all

AutoNation service is great. Jared Jones is the best service rep I have dealt with in the car industry. Great place.'

First it took two and a half hours ! Way too long! Then they tell me that my very expensive warranty I bought through you guys doesn’t cover the steering and brake fluid. So I let them know my disappointment and they did the right thing and changed it for me st no cost, so that was nice. Overall it make me question wether or not I will get another Toyota. Not the first time I’ve had bad service there.

I recently purchased a new-to-me car form Auto Nation S. Austin. My sales person, Michael F. was a pleasure to work with! He made everything smooth and easy. I had a feeling of euphoria as this is my first experience purchasing a used car. Once I hit finance, my euphoria was gone. Mike Z, was in a hurry, making me feel pressured to accept his extended warranty and other items. This reminded me of why I hate buying cars, new or used, the finance dept always seems to be where the pressure it doled out in buckets. I had a question for the finance people a couple days later....good luck getting Mike Z or anyone else to call you back. There was a cash refund on my trade-in I was to receive in a check form. Although the loan was funded the day I drove my car off the lot, it took the finance dept a FULL WEEK to process the refund to the business office. Thank goodness the business office answers their phones and returns voicemail! I had to physically pick up the check in person 1.5 weeks after the purchase. I would recommend this dealership but buyer beware of the finance dept!

Comfortable waiting area. They accept appointments. Performed work ln less time than estimated. Very satisfied.

Good service

Was the only company help me buy my first car.

The customer service was extremely helpful. I’m happy with my repairs.

The best service and best quality you can expect!

Barry is really good thanks for helping me out with the new car

Always a pleasant visit for service. My service advisor was one of the best I have had. Service was fast and facilities are great.

As always Jared was very helpful and kind. I will continue to bring my sequia to AutoNation. Great service!

The staff at autoNation made my car buying experience such a breeze. We had been in contact with one of the salesman Elliot threw out the day while out at other dealers. He knew exactly what I wanted and had the car waiting for me once I made it over to South Austin. The finance team and Elliot worked with me to get me the deal I wanted and I got to drive away in my car ive been wanting for over a year now. I will definitely be back in the future.

The absolute worst car experience of my life. Firstly, they send my title to a lien holder (I paid in full, how that issue happened, I don't know). Secondly, I bought a brand new car and within 800 miles, it is making a clicking noise that the dealership has been unable to find the issue for. From the start to when Jordan, the sales manager talked down to me while I was buying the car, to them not filling up my car completely with gas (had to go back), to this clicking problem I have (while inspecting the car, the service center saw the dealership put the wrong locking lugnuts on it but still has been unable to find the cause) to them sending the title to the wrong owner. This has been an absolute nightmare and I wish I never bought from this dealership. Be warned. They will hook you in with a cheaper price but it isn't worth buying from here. Their pre-delivery inspections are sloppy and their salespeople don't care about you after you buy from them and they get their commission.

Thanks Tony was very helpful and got us on are way home 👍

good service, I like Toyota South Austin

I was taken care immediately by Greg Coy and I waited in the lobby, where there is many places to sit and be comfortable. My wait time was short and the service was efficient.

I visited this dealership, on the 11/23/18 to purchase a vehicle .I negotiated the price and made me sign on the price. but they car was in their workshop for service so i have to come back the follow day which was 11/24/18. When i get home the dealer guy call me and ask me to get insurance when coming the follow day because they have approve me for the car, i comply with him and get the insurance. So i went there the follow day and i meet Alex he made me sign some paper work again and he take me on a test drive and the car was awesome i like it. So after the test drive i have to meet the finance manager and finish all my paper work. This guy in the finance was very rude dishonest and a scam. He showed me the money am suppose to be paying every month for my financing, when i cross check it with the paper work i sign on the 11/23 it those not correspond, so i ask him for explanation and what this guy say did not make sense to me, so i ask him to waive it cos I don't need it because Alex have made it known to me that the car have a warranty coverage of 4.000 mile. This guy look in my face and say it a dump decisions to waive the extra fees so i no longer qualify to buy the car and he started trashing my paper work. when i ask why he is doing that he say the credit union did not approve my finance, and he can only help me get approve when i increase my down payment by 5 hundred-dollar. Be careful when dealing with people like this. My experience was very bad and i wont recommend anyone to go there and get their time and money wasted

I have good experience and another very bad one. I find other dealers treat customers much better and give better prices and services. I send official complain to Autonation and they still didn't reply to me after 1 week. After talking and visiting others dealers, there is no way for me to come back to autonation with their higher prices and "few" horrible sales managers. Although I met other sales managers are good there but the few among them make it not the best place to do business with. I don't recommend AutoNation.

Tommy did a great job. Knew the truck and was clear in his recommendations.

Service was great! Was in and out in a reasonable time!

My 20,000 mile oil change appointment took nearly three hours. After sitting in the service drive for 15 minutes I was finally approached by a service advisor who did not introduce himself. After two and a half hours I inquired with the service manager about the delay. He had trouble locating information on my vehicle all the while reporting in detail about the number of employees who had called in sick to work. My complaint has more to do with the fact that if the department was so short handed I should have been informed about the extra long wait before taking my car. I would have liked the opportunity to reschedule based on the fact that I had other commitments for my time that I was unable to fulfill. This is the third unfortunate service experience I have had with AutoNation, however together my husband and I have purchased six vehicles from the dealership. We will consider outside service on our vehicles in the future.

Mark took excellent car of my car and ensure I was happy. I will definitely continue to have my car serviced at AutoNation Toyota and keep Mark as my service advisor.

Great service!!!

I've always had good service w/Autonation. Never a complaint. However, I would like to compliment Mark for being just a cut above. He was friendly and professional. Took time to go over everything with me so that I could make informed decisions. He took a little bit of time to find a charger for my phone which made my time with you go by quickly. By the way, it would be nice if you are able to install charging stations. Thanks to Mark and all who took care of my car and me.

Great service

The service is always fine star I never have and I don't really think I will ever have a complaint.

David Scott and Shaddi on the floor sales team were awesome. They respected my wishes and did not impose anything I did not want on me, they expertly explained every little feature in the cars I test drove even before I chose a car to buy, and they greatly assisted in reaching the price point I needed for my dream car.

I was very displeased by my purchase of a vehicle from this Autonation dealership. From the beginning my experience was sour. To begin, I called about a used car that was for sale (2015 Cadillac CTS) and asked a few questions, I decided not to move forward on the purchase at that time. Well after about 4-5 weeks I was in the area and decided to take another look at the car. As I walk up to the car an older salesman greets me and starts telling me that the car hasn't been washed because it "was just brought in a couple hours ago". I mentioned to him that I had spoke to someone a month ago about it and he avoids the obvious lie and goes to get the previous salesman I mentioned I spoke with. I ended up liking the car enough to go through with purchasing it. I know its a used car but on the way home the entire touchscreen is frozen. Luckily under factory warranty I take it to the Cadillac Dealership to be repaired. Then this month I start getting emails about a "service appointment". No one explained any follow up appointments or even if it Maintenance was included in my purchase...

I brought my vehicle in for its 20,000 mile check. Juan Alvarez was very professional and took good care of my vehicle and me. I hope to request him next time.

This was my first purchase with Toyota and Alex Lomeli was very helpful, informative and answered all my questions I had. Alex was very patient, friendly and worked with me to insure my first car purchase would be an easy and smooth process. I definitely recommend going here!

Booked 4 days in advance for first apt. in the morning. one hour 20 minute oil change not cool. 56 minutes after checking in and them taking it away I see them driving my truck 30mph or more through the parking lot just taking it in!... Oh and my newish truck is leaking oil all over my new driveway now. So much for my thanksgiving week travel plans and having to take time off work to have them fix their fup.

At first, I was pleased with Auto Nation’s maintenance department. I was traveling from the Angleton Teas to Austin area visiting family, when I received notices of an urgent recall on my new 2018 Camry computer system problems. I was pleased to hear that Toyota Nation could take care of the recall at that time, and I left the car with them and within 3 hours they called and said my car was ready. I picked up the car and all seemed to be fine. Drove the car all around Austin Tuesday, and then back to Angleton Tuesday evening. I did not drive the car until Friday. I was waiting in line for a Hand Car Wash when the high temperature lights and notification came on. I turned off the car and called The Angleton Gulf Coast Dealership. They found that after the recall repairs were made in Austin at Auto Nation on Monday, that they left the cooling Fans not plugged in! They reinstalled the plug and checked for any damage, and thankfully, no damage was found! I was really lucky that I had not experienced any damage to my car. This is a serious Mistake! This could have ruined my engine!!!!!

We've been having an awful experience with this dealership. If you don't want to read this lengthy review I'm about to write, just know you should not buy a used car here. Definitely do not go to the salesman, Ronnie. Now for my story - First we went to test drive a Prius Prime, but they only have top models on site. When we asked if we could test drive a base model, they said we would have to make a commitment to buy it in order for them to get it on the lot. We then decided we would look into a used Prius and wait until the plug in models were more prevalent. This is where it really started to go downhill. We test drove a Prius and liked it. We decided to purchase it even though we noticed something was wrong with the AC. They promised to fix it if we brought it back in later. Well, when we got home we noticed the door locks were broken. That made me really mad because how does a salesperson not notice this? Thinking back, I realized he always had the doors open for us and I mistook that for good customer service. Anyway, I call in and talk to a Todd and he promises Ronnie will call and schedule to fix it. A few days later I call back and Ronnie says this is the first he has heard of it but it is within the 5 day warranty so they can definitely fix it. So I bring the car in, they fix the AC, and I am told they need to order the part to fix the doors and they will call us when it is in. A week later, We call back and are thrown from service, to parts ,to a manager, until they finally admit (after about 20 minutes of being tossed back and forth) they never ordered the part. We then talk to Keith, a manager, who tells us the used car service center is different than the normal service center and we need to talk to a guy named Columbo. He promises he will get everything sorted out and he will call us in a few days. Well a week goes by and we call back and are told no parts have been ordered and that this part has a turnaround time of 1 day - so being told 5-7 business days was bogus. He also told us there is nothing anyone can do about it right now and we need to call Columbo when he gets in on Monday. We have been dealing with this for three weeks now. This still hasn't been resolved and I am feeling quite irritated with this dealership. Please don't buy a used car from these guys! It isn't worth it!

Given and hour and half wait time for an oil change and 4 hours later it’s done. This is ridiculous! Be honest if it’s a long wait. I asked 2 times how much longer and got half assed responses... finally went up again and it’s magically done, wonder how long it sat there completed???? After being a loyal customer this is not right! Treat your customers better!

EXCELLENT PROFESSIONAL SERVICE AND FIXED CAR IN A TIMELY MANNER

Excellent service. Tony was friendly and thorough and work was completed in less time than they suggested.

Purchase a vehicle 3 weeks ago and still having issue with Finance department . Might take it back. Issue has been resolved. Thank you

Outstanding customer service. Mr. Vaughn rocked it out in completion of me finding a vehicle. Staff was very helpful and courteous as well. Thank you !

Art Gomez, who is our Service Advisor, worked with us on pricing when we brought our 2000 Toyota 4Runner in for a brake booster fix. We really enjoyed working with him to come to a price that both parties are happy with. He is also very professional and courteous. We definitely would bring all our Toyota cars to him for any future works.

I really appreciate my personal service advisor and the manager Keith at the south location in Austin Texas I really appreciate them and all the other service advisors who know me by name and by the vehicles that I take in there I have 4 vehicles registered there

Art Gomez, who is our Service Advisor, worked great with us when it comes to price that both parties are happy with. We brought our 2000 Toyota 4Runner in to fix the brake booster and Art gave us a great price to fix it! He is also very professional and courteous. We will definitely bring all our Toyota cars in when they need servicing.

Tony took care of me and had myself and my son out of there in no time! Love the experience and hospitality

The staff at Toyota South Austin was very professional and were willing to provide incentives toward the purchase price of our 2019 Toyota Camry. We are very happy with the experience and would highly recommend them.

Very professional and courteous. Fantastic service. I was very happy.

Customer service was terrible here so I went to Jeff Hunter in Waco and got way more truck for a lot less money!!

Service done in timely manner.

I enjoy working with Nathan, superb customer service!

The service was easy to schedule, professional throughout the process, and completed promptly.

Every individual there is always willing to help and is always courteous. The service department keeps me informed of what is needed and what is coming up that is recommended, along with pricing. This allows me to take care of immediate matters and balance out others at a later date. This keeps me from "breaking the bank" and keeping everything up to date. Thank you everyone at AutoNation Toyota South.

I have had the best experiences at Autonation. I feel like it is always been honest and trustworthy, and they gone above and beyond for me. I won't bring my car any other place in Austin.

Great experience! it had been a while since we bought our last car, 14 years to be exact. We were a little overwhelmed at the start of our search. We only knew we wanted a Toyota or Honda. We worked with salesman Patrick Benadum, and he put us at ease showing us lots of different options in a knowledgeable way. We followed up with him the following day with a clearer idea of what we wanted and he narrowed the options down. we bought a beautiful Honda CRV preowned with a warranty and a great interest rate. Loving the car so far!!!

Art Gomez is simply the best service advisor. I keep coming back to Auto Nation Toyota for my service needs because of Art. He is very pleasant, very customer oriented, very thorough and always explains things to me clearly.

Horrible sales manager. dont recommend it after bad experience.

if you want the job done right it might be a little pricey but you pay for what you get top quality work top quality parts

Cole took excellent care of me! His customer service was excellent! Not only was my recll taken care of but standard service as well. He even washed my car for me!! I give Cole and AutoNation a 10!!

Great service as usual

Big guy, considering CHR and just wanted to sit in one to test shoulder space. Was asked what color, then what trim... neither of which affected the cabin size. Get off the script and listen to what the perspective customer is telling you.

I only found out that it cost $90 to "diagnose" after showing up to an appt I scheduled two days in advance. Not only was it not on the site, but the person who checked me in glossed over the actual cost until I asked directly. I was told it goes towards the cost of the repair, if you decide to move forward, but that's no small fee and had I known in advance I wouldn't have wasted my time coming in (not to mention that of a friend who was coming to pick me up). Nothing makes me angrier than having my time disrespected. I wouldn't go back or recommend this dealership.

Always the best service. I feel total confidence in the Toyota team.

Twice they have stolen items from my vehicle.as well if you tried calling they're always busy and hang up the phone you

Good service, reasonable waiting time, and trusted parts/labor.

Outstanding Service. The service representative was knowledgeable and helpful. Will go there again.

Excellent customer service and very friendly

DON’T BUY HERE!!!! Worst experience ever, I bought a used Ford almost two years ago and the service department has been a nightmare since then. Every time that I have to leave my car on the shop it takes at least 4 days to be fixed and when finally I get it back, “mysteriously” I have to bring it back to Auto Nation to get it fixed again from something similar or related to the previous work and, the bills come out around of $3,000. I already spoke with the 3 Managers about this situation and they promised me that they would personally take care of it however, nothing has change. Likewise, when I ask the mechanics about the problem that my car has their answer is literally: “I don’t know, this is a Ford and I don’t know much about it because I work for Toyota” So, why are you selling a car that you can’t repair? Currently, my car needs to be repair from the AC from a previous work on the engine that Auto Nation made, my car was 3 days there only to be parked because they need to order the part, they told me that they will call me as soon as the part arrives, this was a month ago (late September) when I call to the person “in charge” of my car there is no answer or return the calls. Their service department has no respect for their customers, if you value your money, your time and you are looking for a SAFE car to buy LOOK FOR IT SOMEWHERE ELSE!

AutoNation South has been an efficient and trustworthy car dealership for me since I bought my Prius C there three years ago. On my recent service visit, Pat was friendly and fast. I got the service I needed with the discount I asked for. The facility and everyone who works there are nice.

Juan Alvarez and Mickey were great to me. Juan kept in constant email communication with me about part shortages and ETA's. When the part on the car failed fully, Mickey arranged a loaner for us. Service departments often get a bad rap, but I had nothing but a 5star experience at Toyota Autonation with Juan and Mickey.

Got great service from advisor Tony Sabatino on my recent visit to get scheduled maintenance on my Tundra. Got everything promptly and professionally taken care of, and Tony was quick to explain anything that needed explaining and didn't put on any pressure to buy things I might not need. When the truck goes back in, I'll specify Tony by name. Thanks!

It was so much better than my last car buying experience at another car dealership!

Today, I took my 2016 Toyota Highlander in for 20,000 mile service and received outstanding attention from Patrick Moore. It was my first experience with this dealership and I will certainly return!

They don't help us.

I went to AutoNation assuming they would be familiar with problems with my Highlander and yet they didn’t seem to have a clue as how to address my car’s issue. Tony was friendly and got back to me when the diagnosis got difficult and potentially more expensive, but I’ll find a different mechanic next time.

I brought my vehicle in for a 25,000 mile checkup and some recall work. All work performed to my satisfaction.

Great experience here at Toyota automation. I worked with Chris Perez and he went above and beyond for me and helped me get the right car for me. I am forever grateful for him and the team at Toyota who are very helpful.

Very kind and professional staff. I was greeted in a timely fashion and was in and out within the hour. The cost was mentioned up front and the completed work was described in detail before checkout. The car is running as smoothly as ever.

Very positive car buying experience. No pressure.

WORST EXPERIENCE EVER. DO NOT COME HERE! Signed all the paperwork to buy a car and they promised to hold the vehicle and then followed to sell the car to another party. Extremely unprofessional and will not be receiving mine or anyone else I knows business.

Excellent, fast service. Epi Rodriquez, my service rep, makes sure my 11-year old Tundra continues to run like new.

Elliot and Daniel did a great job helping us get into a new Tacoma!

The oil change was good ( I just imagine) I only ask to put some air in tires 32psi in each one... when I pick up my car the pressure in tires was: 40, 35, 36,38. if in something as simple as putting air in the tires do not do it correctly, as it will be in the rest? I know that in other dealers you wash the car and vacuum, your after-sales service, it is not better to be said Alexer Montoya.

We took our fleet truck in for an oil change, and your technician messed that up. Had to have it towed in, service advisor gave me a lame speech. Your service manager is just as incompetent and has no communication skills. My truck has been there a week now. No calls since last Thursday, service manager has not followed through with his promises. So it's either contact the GM or my attorney, for possible damage or unknown damage on my 7 month old truck.

Had a terrific car buying experience st AutoNation. Would definitely recommend to others.

Convenient online appointment system, friendly staff, quick service.

Great friendly staff , and Awsome selection of vehicles to choose from

I scheduled an appointment for the afternoon of 10/20/2018 to test drive a 2015 Toyota Tacoma. I called the morning of to confirm my appointment. One of your reps said they’ll see me later on that day. Okay great. 1 1/2 hour long drive later from San Antonio which I did inform you I was driving that far, I arrive at AutoNation Toyota South Austin. During my follow up that morning with Melissa Davis, you failed to inform me that the vehicle was sold! After walking in and meeting with Melissa I immediately knew something was up. She started asking me what I was going to be using the vehicle for and trying to find one suitable for me. After 5 minutes of stalling I requested to see the vehicle. She acted like she was looking it up on her screen in the used car building. Melissa came up with a bogus answer that it was sold the day before! Unbelievable! I am beyond dissatisfied with your dealership AutoNation Toyota South Austin. Complete exploiters and bad at business! Avoid this dealership like the plague if looking for any vehicle!

I generally write good reviews because I believe in applauding good service, but this morning I had a terrible experience with something so simple as a routine oil change. I wanted to go to an Autonation dealership - a brand I thought would be bar none above other dealers, but what I found was that if I make a hard appointment at 8am for an oil change, that means I need to wait until 9:45am to remind the service rep to send my car through the bay. I wasn't able to leave until 10:15am - what an unnecessary waste of time. I guess this is the result of buying a maintenance package that this dealership feels they can't profit from. I guess it wasn't considered that you could get bad press from bad service. You also didn't consider, maybe you could gain a new customer by showing best in class service, but I guess this National chain is just your standard bad car dealership.

It was great Trey Hudgens is a great salesman not pushy and knows his business! Very helpful and knowledgeable. Also Vince in Finance is awesome! So friendly kind and helpful!

My service provider did an awesome job and went above and beyond. Truly grateful for what you’ve done for me. Thank you Taylor and Keith(manager)

Taylor and his manager Keith were very helpful and I truly appreciate all their help. I’m going through a though era in my life and their kindness touched my hearts. Their customer service was AWESOME!

Good customer service . Thanks Henry.

They did a good job and the prices were fair, but man, that took forever. 2 hours for an oil change!

I had already spoken to someone about the type of vehicle I was looking for, so the day I went in they had it ready for me to test drive. I was there to purchase a vehicle that day and everyone worked together to get us out of there in a timely manner. We never felt pressured to purchase any add-ons or other packages. Overall, it was a smooth experience.

I've been buying Toyotas from this dealership and the same salesperson since 2003. The RAV4 was my sixth vehicle. No haggling required. The price on the Certified Pre-owned vehicle I bought last weekend was the price of the vehicle, period. All of the certified pre-owned vehicles had the price clearly marked on the vehicle. The trade in of my 2008 Tundra was more than I was expecting based on my research of used vehicles using Edmonds, Kelly Blue Book, and others. There was no plus selling involved with the salesperson.

I moved to San Marcos but still come back to AutoNation because of their wonderful service and service team. Thank you for your personal attention in taking care of my 2013 Toyota Camry and keeping it in tip top shape.

I came in and bought a new car over a weekend. My salesperson was great. So great place I thought, however, I have had to go there twice since then to get the assessories I was promised in the sale. Both times Autonation was unable to put them on my car. When I finally just asked for them to install myself they realized that the parts had never actually been ordered. Don’t buy anything from them until it is exactly like you want it or else be ready for several frustrating visits.

Always a great experience Epi in Service was beyond helpful to me he went above and beyond... can’t thank him enough.

I've been buying Toyotas from this dealership and the same salesperson since 2003. The RAV4 was my sixth vehicle. No haggling required. The price on the Certified Pre-owned vehicle I bought last weekend was the price of the vehicle, period. All of the certified pre-owned vehicles had the price clearly marked on the vehicle. The trade in of my 2008 Tundra was more than I was expecting based on my research of used vehicles using Edmonds, Kelly Blue Book, and others. There was no plus selling involved with the salesperson.

I needed the 15K maintenance service. I called and asked for an appointment - where I came from, Seattle, you always needed an appointment. It was Tues afternoon about 3pm. Service said, no, the we can have you out of here in 2 hours if you come in now. So i drove there and was promptly greeted by Dylan. He said he would have me out of there in 1.75 hrs max. He asked if i'd been there before. I said no. So he showed me around and left me in the large waiting area at a work area where i could use my laptop. About an hour and a half later, Dylan told me my car was ready.

I had a 4 Runner off road on my mind and when I showed up Trey came to us and I told him what I was looking for. And he went out of his way and showed us all the ones he had and he worked with us. He was so helpful and nice. If I ever want buy another car I’m going to Trey.

Greg Coy is awesome and always thorough with my RAV4. I feel comfortable that they’ll keep it real with me about what must be done vs. what’s a nice to have, and I know that if anything is missed, they will help me make it right. Plus, the oil changes are extremely affordable. I don’t go anywhere else!

Jared in the service department is the absolute best service advisor. He has been my advisor for the past 3 visits for my regular maintenance. He is extremely kind and informative. I highly recommend Jared and Auto Nation!

Great customer service, knowledgeable staff and pleasant attitudes.

Greg Coy has been the service contact for me at Autonation for several years now. He knows my vehicle and the goals I have for this vehicle. Not only has he given me good advice on repair service, he has also participated in the repair of a side mirror that I couldn't afford to repair and yet had to have it functional. The vehicle is 20 years old and we focus on keeping the engine and other mechanical parts in excellent condition.

Very clean waiting room and friendly staff

Worst experience ever! Took more than 3 hours to have my oil change. TOBY SABATINO worst advisor at AutoNation Toyota. Tony doesn’t seem to enjoy his work. He looked pissed off since he took my car. Sorry Tony I didn’t make you work on the weekends, stay home and be pissed off there. I won’t go back to get any services or purchase another car.

I’ve personally bought 4 used vehicles from AutoNation Toyota South Austin. Great experience every time! I highly recommend them.

I just purchased a new Toyota Highlander from here and it was a very simple and pleasant experience. Josh Conley met us immediately after walking in and was extremley friendly. I told him about a poor experience I had at another place, that tried to BS me and kept me there for hours to give me their lowest price (coming and going about 4 times). He was very honest and straight forward, which was refreshing after coming from the other place. It was a pleasure working with Josh and hope to purchase here again in the future. Thanks guys!

The sales associate at AutoNation TOYOTA South Austin responded almost instantaneously to my CARFAX inquiry. She was flexible to schedule a test drive and was awesome through the whole experience. She made me completely comfortable from the moment I walked in to the moment I walked out with the keys to my new car in hand. I probably drove her crazy with questions even after I signed the paperwork, but she was always responsive and helpful. My car had a few repairs needed (cracked windshield, messed up weather strip on a window, and wheel bearing issues) and they were amazing in getting everything fixed in a timely manner. I’ve only ever heard the bad stories about car buying so I was worried about this experience, but AutoNation TOYOTA South Austin completely exceeded my expectations! I would highly recommend visiting them if you’re interested in buying a new or used car!

I took my Toyota RAV 4 in for routine 10000 or 12 months check-up with a scheduled appointment. I waited in the waiting area. My service rep, Joe, was great. The wait time was reasonable.

Greg Coy far exceeded my expectations with the service provided, friendliness and professionalism. The facility and waiting area are well laid out and very clean. All my future service work will be done here.

We walked into buying a new car and walked out with 2 cars. My wife was interested in buying a used rav4 and I had contemplated trading my Subaru WRX. Alex Lomeli from Toyota Auto Nation was amazing. He worked with us to get exactly what we wanted and needed. He helped my wife search for the rav4 she wanted with all the amenities she wanted out of a car. He also helped me trade in my car and get a brand new Toyota Camry. He gave me an amazing deal I could not refuse on a brand new Toyota Camry. The process was long but Alex was patient and worked with us through every step of the way. The Toyota Service Center is just as amazing. They take their time explaining what services they provide and the maintenance your car needs. They give you a small tour of the facility and answer any question you have. My experience at Toyota Auto Nation was amazing and I will definitely be recommending this dealership to my friends. Ask for Alex Lomeli!

Cody was great and kept me updated on the status of my flat tire repair, which I appreciated.

Auto Nation has been a good place to do business for over 17 years for us. Wednesday's service was no exception. Jarod Jones was very polite and followed through as he said that he would. Plus, my Tacoma is a lease from Apple Leasing, but I never feel penalized by Auto Nation for leasing from Apple Leasing.

I had a two recalls on my Toyota Corolla that were in need of getting fixed. I was able to set an appt with Tony at the Parts and Service department and he had everything ready for me to sign and made the transition between my car and the rental (they provided me with) super smooth. Those recalls were done the next morning and Tony reached out to me that my car was ready. In all, Tony provided me with impeccable customer service and made everything so easy for me.

Generally good but need to do a better job setting expectations wrt how long it will take to complete your car service.

The finance department refuses to return calls To banks and loan department’s to finalize deals. My bank USAA has been trying to get in touch with them for almost 2 weeks to get one form that was sent over Unlegible. You can’t ever talk to a manager and even their headquarters send you to voicemail you can’t ever just talk to a live person. Very unhappy. Usaa informed me this happens with EVERY AutoNation deal.

Friendly sales staff. Listened to my preferences. Gave us time to talk privately and make decisions without pressure. We test drove one day, thought about it and came back 2 days later. Communication with the salesman was easy and he answered all of our questions in person and via text. And, our car arrived earlier than expected which was a wonderful surprise. Required paperwork was time consuming - ugh. Great experience overall.

Very easy to buy my car, very organized and friendly staff.

I just bought a 2018 Highlander, and out of all the car buying experiences I have had this was the most amazing, stress-free and easy process. My sales guy Zach was simply the best, most patient, informative and attentive, Jordan the manager made it everything smooth and finally Daniel in finance put the icing on the cake with his care and attention to my file. Couldn’t of asked for a better experience, you have my business for life. Well done AutoNation Toyota South Austin.

Since I purchased my Tundra back in October 2001 from then Champion Toyota, now AutoNation South Austin Scion and Toyota, I have never taken it anywhere else except for the one time I took it to the Toyota place in Vero Beach when I was on vacation. I like everything about this dealership: impeccably organized, smoothly run, efficient, and they don't keep a customer waiting. If they make an error, it's on them and not the customer. What's not to like. I would particularly like to give a shout out to my new service advisor, Patrick Moore (previous advisor moved to another Toyota dealership), and his office partner Jared Jones. Both were incredibly helpful and friendly throughout the dropoff process when I had the vehicle towed in and when I picked it up. I will likely soon be in the market for another vehicle, and I currently have my eye on a RAV 4 as one of my 4 possibilities. If I end up with the RAV, I will certainly buy it at this dealership.

Spent hours trying to purchase a car today and was treated with some of the poorest customer service I have ever seen. Do not trust these shady, lying, salesmen!

Worst experience ever getting my car serviced. I tried Autonation since it is more convenient but that convenience is wasted after waiting 5 hours. They kept stating they need to work out some kinks but no sense of urgency. I would avoid this service center.

Alex Greco, what a phenomenal sales associate. This was the first pleasant car buying experience I have ever had. Thank You Alex Greco for changing my view of car dealerships forever. You were professional, honest, courteous, prompt, understanding, and always had a smile on your face.

I was disappointed that Art Gomez was not available but found Taylor Barrett very helpful and knowledgeable.

The utter incompetence and indifference of the service center staff is horrifying. I bought a 2015 Highlander and have religiously had it serviced by Toyota dealers for the last 3 years. The airhead who schedules appointments should have been my first red flag but I went anyway, and dear Gawd I have never witnessed anything like this place. Once you find the actual service place, don’t expect to be greeted yet alone acknowledged when you pull in for your appointment. The service people do not care and the mullet stylin’ service manager really does not care. They did not take care of simple issues I specifically asked be addressed (headlight burned out) nor did they perform the typical complimentary services that help establish loyalty at minimal effort and cost, like washing or vacuuming my car. I hesitate to believe the 30k mile service they charged me for was even done, or at least with competence. I cannot believe Toyota allows their name to be on this place.

Taylor was great and went out of his way to get my repair taken care of. Give him a raise!

Customer service department could use a makeover. Service Representatives behave like customers are a bother. Although, being on hold for what felt like forever, I heard over and over again how dealing with insurance companies is their pleasure. I was treated like I didn't belong because I was using an after market warranty. Which is basically, insurance for service. Somebody, and I'm not telling who, gave me my SR's cell phone number. He jumped into my daughter's face demanding he be told who did it. She was just there to help me. It was quite frightening how he took a step towards her and got into her face demanding to be told. Wouldn't be my choice ever again. Believe reviews, there's a lot of truth on this page. A lot of reoccurring incidents. And on the edge, aggressive, Service Reps that may go off in your face. This guy actually chased her to the cashier ranting the whole way. He thought she was me, she thought he's a nut case.

My service advisor was super polite and friendly. The process was quick and painless.

Excellent beyond expectations. The service staff at AutoNation Toyota went above and beyond the call of duty to provide me and my vehicle with the most exceptional service imaginable!

This was the best experience I have ever had at a dealership. My service advisor (Tony) was the best

Honesty is the key to what Jared Jones believes in. he is like a son from another mother. He keeps red healthy and happy and mommy too.

Love doing business with this organization. Laura Padilla did an excellent job taking me through this buying process.

I like AutoNation. Good people, fairer price compared to CarMax.

Laura Padilla helped me, she’s the best. I would buy another car

Worked me in at the last minute for oil change that was botched by a quick lube outlet and critical before cross country trip.

I was listened to, heard, and did not feel pressured. Jarred was amazing and really listened to what I needed and wanted. He was very respectful throughout the process and had the best demeanor.

Service was quick. Joe got me checked in and out. Awesome !!

Super Dave is the guy you want to see. He has his team ready to get you in the car you will love. I was in and out in less than an hour with my new car. Best car buying experience thus far.

Everything went smoothly except I never got my callback to come pick up my car. I had to call them.

Great customer service and I will strongly recommend this dealer to anyone thank you Eric Lemacks for taking your time to help me.

Recently purchased a new 2018 Camry from Jim Lee and he provided superior customer service with prompt responses and very fair deal.

What's the point of making an appointment when my vehicle sits there for four hours before you even start working on it?

I scheduled a 20k service apt at 9:15. This includes an oil change, tire rotation and standard checklist to be sure that fluids are full, etc. I'm still here 3.5 hours later. I asked for an update and was told 20 more minutes as they are slammed. Only 6 people remain in the waiting room. I've watched people with no appointments come and go since I've been here. The scheduling is a joke. If you don't have the staff to handle to appointments, stop scheduling so many. This is ridiculous.

I dropped my car off at 9:30 AM this morning. It is now 2:04 PM. I have called to get a status of my car but they keep saying "your advisor will call you with an update". I did not get any calls. When I called back, they transferred me straight to VM. When I called back, they put me straight on hold. Currently on hold still as I type this. It's ridiculous that I can't even get an update on my car. It's been almost 5 hours.

Just moved to the city from San Antonio so first time at this dealership. getting appt. for oil, filter and tire rotation (40K service) was easy. Then on arrival might take 2 hours (prior dealership 30-45 minutes). Also tried too "up-sell" me a wheel alignment. waiting area was somewhat shabby but clean. No car wash or interior vacuum included as at all previous dealerships

I was somewhat miffed that the salesman could not give me a dealer price without me first driving the car. Finance person presented the extra offerings as a package rather than each offerings as one which resulted as me getting buying some extra that I did not want.

This was my first time at AutoNation South Austin. Everybody was very friendly and had my truck serviced and out the door in a very timely manner. Thank you.

My customer service agent, Anthony, made me feel like I could trust him from the getgo. He explained several things to me about my car, which was very helpful and had a great demeanor. He ranks above the rest who have helped me in previous times.

Tony in service was awesome

Took 2 hours and 40 to get an oil change. I witnessed everyone that was there when I got there leave and many that came after me where done way before me. Not understanding how a routine oil changed turned into almost 3 hrs without any employee coming over to update my husband and I at any point.

Please experience overall at this facility in austin

Service department didn’t work with me to correct my problem with a brand new 2018 Tundra. Made me feel unwelcomed and just wanted me to go away. Instead of asking how they could help I was told the couldn’t do anymore. Problem not fixed.

Autonation staff are consistently friendly, informative, reliable, and efficient. I have dealt with them for 3 years and never been disappointed.

Suppose to have taken an hour and a half....took two and half hours...actually closer to three hours.

Jared Jones is great - I use Autonation for scheduled maintenance — no major repairs yet. This is my 3rd Tundra - I get a new one when mine gets to 120K miles - Thanks for keeping me on the road Jared

Excellent service and attention to detail,

Worst communication ever!! I will never go back nor refer anyone I know to this awful place!! They should be shut down!!

Unfortunately I've had some pretty poor auto-body repair experiences in my life, but my experience with Autonation Toyota South Austin was by far the worst. The long process is finally over (after a month), and I'm happy to be writing this terrible, but definitely deserved, review. Read on if you want to know the truth to my experience - My truck tailgate needed to be replaced, so I called the Autonation place and Earnest recommended I just order the parts over the phone. So I did that, and he initially told me that it would only take a day or two to get them in and then I could take my truck in and get it repaired. Well 3 days went by and I called - no answer. 4 days went by and I called again all day long, and finally I received a call at like 6:00 PM that night saying that my truck needed more parts than originally quoted and the price was going up, and then I still had to take time to wait for them. Okay, I understand that this is not such a big deal, and I wasn't too upset over this. The guy told me they would be in Monday, they didn't get them in until Tuesday, and I FINALLY dropped off my truck on that day. The ETA of when my truck would be complete was supposed to be by the end of that week. So Friday comes around and it's 3:00 PM and I haven't been called so I call - no answer. I call again, again, again, and of course, no answer that Friday. I go the whole weekend without hearing from them and I FINALLY get a call on Monday. Guess what... My truck needed MORE parts and it was said to be done by Tuesday. Well, that didn't happen. My truck wasn't done until the following Tuesday. At this point I just wanted my truck back because I was done with this dreadful experience. Through this whole process I did not even get a "Sorry for the mix up" or anything that was well deserved from having to wait an extra 2 weeks and pay an extra $250 than what was quoted. The story goes on - (Thanks for sticking with me). I go to pick up my truck on that Tuesday and I get there and of course, it isn't FULLY READY. The chevy emblems that are way over priced at like $180 for the bow tie and Silverado emblem were NOT ON MY TRUCK. That's the first thing I tell Earnest when I see him, and of course, no: "I'm so sorry sir" of the nature. His reaction was literally: "Oh F*CK, I forgot to bring them". Mistakes happen, I didn't care about the non apologies or cussing in front of a customer at all. I cared that I had waited 2 weeks for my truck to be done and I come to pick it up having to already pay more, AND IT STILL WASN'T DONE! I'll wrap this up quick, I promise. Earnest ensured me that he would personally drive the emblems to my house ON the following day. Well, unsurprisingly, this did not happen. Not only did he not "personally deliver them to me", but he didn't answer my phone calls that following day to ask if he was still planning on it. Well long story short, I get ahold of the GM, Chuck,and I end up demanding a refund of the parts that weren't put on. It took a little arguing, but he finally initiated it. Now, A MONTH LATER, I got the refund check in the mail and unsurprisingly.... IT WAS NOT THE FULL AMOUNT that it should have been for... haha... after all that. I am totally done now though. All I can do now is write this review and give you the honest truth of the worst customer service experience I've ever dealt with in my life. I am so shocked that this place thoroughly has good reviews, and I hope my little "1 star rating" puts some sort of a dent in what the truth was about my crappy experience. NEVER EVER WILL I GIVE THIS PLACE MY MONEY AGAIN after this treacherous 1 month long process. I'd honestly rather just go without a tailgate next time. Thanks for taking the time to read all the negative, but truthful, story!

Stop overbooking! I gave a rating of 2 stars only because the gentleman who we worked with was extremely busy, but kind & professional. The disappointment (no pun intended) is with management, because the system is not working. The process of scheduling maintenance is broke! I made an online appointment 4 days before the weekend to have our 2015 Tacoma serviced on Saturday, June 23. This was the 4th time we've had service on this vehicle in the last year, and it was prompted by an email from Autonation. Assuming it only needed an oil change, we handed off the keys & were told the current wait was 3 hours. When we saw the waiting room was packed, we told the receptionist that we didn't want to wait, and he understood. However, he also said the 30,000 mile service had not been done, which includes a brake system flush, change fluid in the differential, transfer case, & transaxle. Our vehicle currently has 38,400 miles. They should have recommended that service on one of our two previous visits! I would expect that upon arrival, the records were already reviewed on our vehicle and we were told exactly what scheduled maintenance was suggested when we hand-off the keys. Why else would we fill out vehicle mileage on the appointment website? Every time we go there, the wait is exceptionally long. Jiffy Lube does oil changes in 15 minutes! WTF?! Stop overbooking!

I recommend Patrick Moore as a service advisor. He did a good job and addressed all my concerns. I feel like he puts the customer first. A+ rating.

Jared is a high quality service rep. He is knowledgeable, competent, and very personable. He gets the job done and keeps you updated every step of the way. Thank you Jared!

My daughter was promised a 100.00 referral fee. She came into the dealership to sign paperwork. The paperwork was “lost” and she never got her money. They said she had to come in again and do the paperwork. They lost the paperwork with her social security # on it and they expected us to fix it! They do not care about you after you buy a car. Stay away from this place. They are not very secure handling your private info.

..............Elliott Loving the best �...........

I've purchased 3 vehicles from this dealership over a period of 14 years. I've been able to have the save service advisor for 13 of those years and the same salesperson for two of the transactions. Both the service and sales experience have exceeded my expectations and my experience with other dealerships I have dealt with.

As always the service was prompt and through. My Service Adviser, Jarad Jones, as lways was very helpful.

Great service! Staff was nice and helpful! Car runs fantastic after getting an oil change and tire rotation. Highly recommend this place to get your car serviced!

I always schedule my maintenance with Greg McCoy because of his knowledge and professionalism. Service was completed timely.

Great customer care!! ddI will always go back for leasing and buying. Thank you!

I stopped in for the 100K service on my Sienna. My service advisor was Mark. He provided guidance that helped me be sure that I was doing all the right things for my car. I will request Mark on my next service visit.

Great! Painless purchase of new Prius. Price was right and deal was easy.

Everyone in the service department was very nice and they were thorough. My only issue is that, though I scheduled an appointment, I had to wait almost an hour and a half.

The salesman lied to me about the rebate being offered on TRD Offroads. Toyota is offering $2000 cash back on ALL special edition Tacoma’s. The salesman would only offer me a $1000 rebate because, supposedly, another truck we had been talking about had the TSS option which includes blacked out badging and only those are valid for the $2000 rebate. I called a local dealership in Irving and they told me that the $2000 rebate was, in fact, valid for TRD OFFROADS without the TSS package as well.

great service at AutoNation Toyota South Austin went in to get a diagnostic test found out i had a bad fuel sending unit got replaced the next day by noon thank you very much

Do not want to handle Toyota Warranty items Did not wash car post service

My experience was great! I was able to specify the vehicle I wanted to test drive, make an appointment, and the vehicle was waiting on me when I arrived. After a short test drive, I was ready to purchase the vehicle.

Had an appt today to have an oil change and tires rotated at 9:15. It took Mark 15 minutes to great me and off with my Tundra he went. 5 hours and 45 minutes later my truck was done. That is absolutely ridiculous! When i spoke to the service manager, Keith, he gave all sorts of excuses like not enough bays and extra work being done, etc. If that's true then they should've have scheduled me for an appt. Then had the nerve to offer me a rental car for the next visit. Would have been nice to have that offered up in the beginning instead of 4 hours into it. I won't be back!

Friendly, personable, and efficient professional service.

Excellent. Everyone was very helpful and went out of their way to help me select best car for my needs and ready to help with any questions I had.

Fraudulant. I bought a truck that died at highway speeds. They knew and faked the inspection. Front brakes, rotors, hubs all destroyed. Also faked on the inspection. Two things that could've killed me or my family. I have $2000 in repairs that I have to take them to court for to get reimbursed. As soon as I furnished proof of fraud the used car manager, Todd, the guy who I have proof knows he illegally sold me a vehicle that failed 3 points on inspection, refused to answer or return any of my calls. When I brought the truck in for the engine cutting out on the freeway they put it in a bay for 3 weeks where I saw it with my own eyes and straight up lied to me that they sent it to a dodge dealership for repair when all they did was change the fuel filter the third week they had it since it wasn't a priority after they already made the sale. I especially liked the salesman on methamphetamines that loudly proclaimed "I hope he ain't smoking that shit in our car!" referring to my cigarette right before kissing my ass and playing buddies with me when I walked inside. Very trashy vibe from the rat fink salesmen.

Relatively fast buying experience since negotiate for the price of the car through email. The new car delivery area can use more lighting for inspection. Did not notice scratch until after the transaction. Otherwise, relatively good experience with this dealer.

Worst car buying experience I have ever been through. Nobody wants to help, as far as salesmen go, every person I have talked to except Vivian & Chris Perez was condescending, unmotivated, or just plain rude. We have made 3 trips up here and spent a total of 12hours dealing with these people. First trip was initially to see the truck(5 hours), second to sign MY half of the paperwork so it would be taken off the market(5 hours) and so my husband could make a trip when he could to sign his half and take the truck home(2 hours)...well now they say I haven’t signed my papers, so now I have to go back up there! If I hadn’t already invested so much time I would have taken my down payment back and gone elsewhere. SUPER DISSATISFIED with the whole experience.

Was a painless experience and Robert Montgomery was very professional. Very satisfied with the experience. I’ll be back.

I have been getting my service done at this facility since I purchased three vehicles before my Tundra. It is trust and honesty that makes me return. I have had Art Gomez as my service agent and he treats me as family and truly look forward to seeing each visit.

Made an appointment for my first oil change on my brand new car. Appt was 8:15am. My service advisor was “running late” so I had a sub. 2 hours later I got my car back. I had to use annual leave to get the oil change so it was quite annoying to seeseveral people who came in later than me leave way before me. I was sitting next to an old lady who came in 30 minutes before me and was still waiting on her car when I left.

Both Jose Esquivel and Attila Kun, the two people I dealt with were efficient, friendly and courteous.

Loved our experience purchasing our Tundra from AutoNation great people! great customer service!

I went to AutoNation Toyota in Austin to have them look at a used car I was considering. While I was there I started looking at new cars online and saw the price difference between a new car and the car I was considering wasn't that far apart. I asked sales person Elliott Loving about making a deal work and within a few hours I purchased a new Toyota 4Runner for a great price with an excellent interest rate. I can't give a higher recommendation to Elliott and AutoNation.

I went to AutoNation Toyota in Austin to have them look at a used car I was considering. While I was there I started looking at new cars online and saw the price difference between a new car and the car I was considering wasn't that far apart. I asked sales person Elliott Loving about making a deal work and within a few hours I purchased a new Toyota 4Runner for a great price with an excellent interest rate. I can't give a higher recommendation to Elliott and AutoNation.

The Customer Service from entire team was great and Salesman Barry was amazing

great service..................................................

Great experience and great customer services. Good job �

Got my latest car from them. Overall I'd do business with them again, but I don't find the whole thing outstanding or exemplary. The location itself is clean, well-kept and friendly enough, they also have a good selection of both new and used vehicles. The location is easy to see and get to on the frontage road going south on 35. I buy used, never new. I found a car online and when I called to verify they had it in stock still they set up an appointment for me to come in so I could easily come in and get into the process. Well that's a nice idea, but the person who they set it up with was already busy and so they scrambled to find someone else. Christian is a nice guy, and certainly knows his stuff. They claim they never haggle and it's a no-haggle system. Clearly this is not the case based on other's reviews and my own experience. We drove away from the lot to the next place to look at another car and Christian texted me a number of times with reasons why they were great and how he couldn't haggle. Well in the end he came back with a different price. I ended up getting a car pretty close to the price I wanted. I still have not received the driver's side floor map from them. I've texted the salesman a couple times... nothing. I waited to respond to their request that I leave a review to give them time to find it and let me know. Nothing. When I went back in to pick up another item the sales guys standing outside watched me coming in like sharks waiting for their next meal... creepy. On that subject: they also claim they don't work on commission. Well they do get paid money for each car they sell and that amount goes up for the total number of cars they sell. So they don't work on a % commission which is most rife for abuse by salespeople, but they still work on commission. The closing process is still overly complicated. They were nice in that they only had us go in the finance guys office to sign stuff, but it took them about 30-45 minutes to get it all ready. Once we got in there, it was less than 5 minutes, but part of that is because I told them I wasn't interested in any upsells, warranties, or really anything else. I told them the out the door price I wanted and that's it. I was writing a check so there was no financing to discuss. The finance guy's job takes so long to get things because there is WAY too much manual data entry and printing out of paper copies of junk. Not efficient and paperless in any way. It was also clear that auto nation's corporate policies were getting in the way of some things. If you really want to make the process a great experience, make it super, super easy to come in and drive a car and then drive away with it if you're not doing any financing. Docusign and similar technologies are amazing. For example, signing an 69-page overly-complicated home purchase agreement last week was faster than the closing process at AutoNation Toyota even with careful reading of large parts of it because they used docusign. Car dealerships need to get at least one foot into the 21st century.

This is the first time I didn't have to spend all day in the dealership. The process was quick and easy. Came in after work and was out in no time. No one to harass me at the front door, I was able to check out the vehicle on my own to make sure I liked it before speaking to a sales rep. Jessie showed me all the perks to my car which made me fall in love with it more. I was a Nissan fan but Toyota has changed that. Thank you, I absolutely love my car

My Service Advisor, Jared Jones, is awesome!! He's thorough, professional, and friendly. He explains things and there are no surprises.

#ihateautonation My thoughts on my recent auto buying experience involving three different AutoNation dealerships. First I find an older BMW 3 series not cosmetically perfect but was a good driving car. However I test drove the car on the coldest day we had in Houston for weeks and didn’t get the car up to operating temp. Christine and the kids were coming to town later that evening. When I drove it to pick them up I got engine stumbling and vibrating from 1500-2500 rpm. I was annoyed but researched it and it’s a common problem with a usually easy fix of replacing the ignition coils. Took the car back and AutoNation refused to repair the car. Sales manger said the car had come from the Katy dealership and they were already losing money on it. I mean the parts are $130 and maybe 1/2 hour. No No explained the sales manger they can’t source parts from Amazon plus they would have to get OEM parts and charges for work even on their own inventory are done at set rates. I told him the ones on Amazon were from Bosch which is the OEM manufacturer. I asked about their much exalted 180 point inspection. He said that should have been done at the Katy dealership he didn’t have any background on the car himself. Either way they won’t fix it. So that leaves me with no car to drive at all. So they get me a 2004 BMW X5 with only 64k miles on it. Oh but it’s at that same Katy dealership that the other car had come from originally. Ok so the wife and I go out to dinner and I come back to get the X5 first the headliner is falling down, the leather is pulling loose from the arm rests, there is a check engine light on, the LCD screen has a big dead zone in the middle of it, sunroof is stuck open and the front wheel bearings are shot oh but this one has AutoNation’s warranty behind it so they will fix this one. I am like yeah I doubt it once I give them the list. They would go oh that car is to old to have the warranty and it was a mistake. So I need a car and like quick so we find another car, 2010 Ford Focus at AutoNation Toyota in Austin. We are like great we will be in San Antonio and easily make the hour drive north and pickup the car. We get there and you know what the A/C isn’t working and it’s too late for service to look at it but wait finish the finance application and we can have the car repaired on Friday and ready by Saturday. Christine has to sign the papers too and they are leaving early Saturday afternoon. We sit there and waist 3 hours while the finance guys figure it all out. Ok so we say we will be there at their opening on Saturday at 9:00 and that everything would be in order. I get no update on Friday so I call them that afternoon oh it won’t be ready until Monday and no we don’t know what’s wrong with it. It’s just now going into service. Ok there went sale opportunity number 3. Three strikes your out. I don’t have any way of getting to Austin and I can’t complete the sale because my family had to leave. The bank needs originals not emailed copies. So now it’s Sunday night and I will be getting up early to take the bus to work. So now you know why I hate AutoNation and why none of you should do business with them.

WOW DON'T GO HERE EVER! So I took my car in after an accident. They did a terrible job inspecting the vehicle. They didn't notice my AC condenser was punctured. So I had to file an additional claim after my claim had closed. Now I can't get them to pay for it. It was there error if they just inspected the vehicle correctly I wouldn't be out $600+ and 10 hours of my time. We will see if they will ever pay me. I've been fighting with them for over a month. I keep getting the answer: "We'll look into and no one calls back. Keeping my fingers crossed they will own up to their mistake.

I had an update installed on my 2015 Tundra for the audio system and the GPS. The service was excellent, but in order to update my GPS, I had to purchase an update card for about $250.00, and there is an update card issued every year (I am told) for a price. The price is ridiculously high, and if one wants to keep his GPS current, there is a $250.00 yearly pricetag to pay for the updates. I am very disappointed with Toyota for its obvious attempts to soak its customers. I'm sure there is a much more economical way to install updates, and if such a card is needed, let's not take the customers who purchased their vehicles in good faith to the cleaners.

Months ago the service has not been good, my last 6 visits have been great, thanks Luis G.

Always great to have Autonation on your side, fast, friendly and professional. Luis Guzman takes his time to explain the issues with his professional knowledge. I Highly recommended Autonation Toyota to keep your car in great shape.

If you live in Austin areas and need a new car, come to Autonation see Christian Brown. He will give you a best deals like mine.

Very professional, friendly staff. They listen to what you are saying.

Purchased a new highlander from Christian and the whole experience was great, even having our kids with us for the process

Thanks to Patrick Moore this service experience was truly exceptional. He made this repair easy,convenient and affordable.Autonation Toyota south Austin is my go to and my mothers also!

When I enter to the place look like nobody want ro sell you have to ask for help.

Very pleasant experience with Robert, my sale agent, but I did not like the financial part where they tried to sale you all the extra warranty program!!

Always a good place to go when needed. The service people are always friendly.

My salesman Jordan Lewis was awesome. He made my car buying experience super easy. I definitely recommend Auto Nation Toyota and Jordan in South Austin.

Greg Coy has been my large extended family’s service advisor for many years now & we’ve always received excellent customer service from him! He’s wonderful in every aspect!

Always satisfied with the workmanship your service department provides my vehicle. This is a vehicle, I will continue to manage and keep up with its condition for more years to come.

Took over an hour haggling with my trade in offer, even though I had already brought in a certified offer from another dealer. With the amount of time it took overall the banks were closed and we couldn’t receive a response back before they closed. The salesman was nice and professional. The finance guy who stayed late to help get everything done was the best experience of this trip. Truck is great, there was an air bag offset in the rear and when I called about it they wanted to do warranty work and said it would be around 4 hours to fix... I drove to a friends house and it took 3 minutes. They could’ve asked for more info or pictures to see what it really was, I tried my best to explain it was an easy fix.

Christian (sales) and Luis (finance) were terrific. Very pleasant experience. Yes haggling. Very professional. Will return again for next Toyota

Beyond disappointed with the service center. I just moved to Austin, and I had called Autonation Toyota to get some information about getting my car inspected. The whole process was going smoothly, I had asked the receptionist if I had to make an appointment or if I could just walk in, she had told me it’d be better to make an appointment. So I did, and she informed me my service advisor would be Taylor Barrett. Well when I showed up, they kept announcing his name for like 15 minutes until he finally shows up to my car. He comes to my window and asks how he can help, I let him know I need to get safety and emissions done, and he then tells me it’s going to be 4 hours cause it’s a busy day. I let him know I had set an appointment to get this done, and I was told it would expedite my service. He then looks at me and tells me “you don’t have get it done here you know”. I was honestly shocked by his lack of customer service and how ignorant he was with me. I told him I wanted to get it done there and he asked for my car insurance, I emailed him a copy and he for some reason couldn’t get his printer to work or something but he then comes to find me in the waiting area and is again, being such an ignorant prick! I ended up leaving and going to the sales building where a sales guy was the one who assisted me in this. Sad part, I’ve left 3 messages for the service manager and I’ve yet to hear back. I keep being told they’ll hand deliver the messages and I guess they just never make it to his office or he just doesn’t give a crap like the rest of his employees

Excellent customer service from Gil drove the car to Texas with approved paperwork to save me time

No comment is necessary. I simply wanted to provide a score and that's it.

Super, in fifty characters OR MORE!!!! As Forest, Forest Gump would say...”That’s all I got to say about that.”

David Scott was awesome and never over felt pressured during the experience. I told him what I needed on the phone and just showed up to get my car.

My experience was pleasant, overall. David Scott was professional and friendly.

Good experience good vehicle...................................

Great price and easy to buying process. Would definitely recommend to anyone looking for a new Toyota.

I always have my guard up when I get my car serviced. This place used to have two slimeballs, Jackie and Al, who would swindle you........upselling you things that you didn't need and not telling the truth. Both are gone now but that culture still exists. I recently got a wheel alignment done that I did NOT approve. I voiced in a previous visit that I would take care of it when I purchased new tires.....I highly doubt I needed that alignment.

I've bought 2 cars from Auto Nation Toyota, and I don't have any complaints. From the salesman to the representative I closed with, they are all 10's.

The salesman ( Edward Bryson) was wonderful, laid back and informative. On the other hand, The finance dept couldn't be more different. 2 different individuals I spoke with were dismissive and at one point just plain rude and childish. That department needs a new, friendlier staff.

Details were not attended to - did not change the oil change milage tag until I pointed it out. Felt condescending and too busy for my service.

So grateful for Daniel and the AutoNation team! I called ahead and scheduled an appointment and Daniel had the car I wanted to look at ready to go. He shot straight with me about the vehicle and made the purchase easy. Thank you.

love my nissan versa, my sales man joshua conley 5stars +1 went above & beyond, my finance guy michael zilkie put up a good fight, but went out of his way to make this car happen for me at an affordable price 5stars+1 both went out of their way to make sure i was happy with my purchase.. thank you guys i appreciate.. i highly recommend, you guys are awesome..

Everyone was incredibly helpful and willing to work with me regarding my budget. Would highly recommend it! Especially to any first time buyers.

Our service technician, Jared, consistently makes our experience with AutoNation pleasurable. No surprises. Always great!

Appt kept and expectations met. I have nothing more t add.

Keith Hennessy is the reason this business thrives. I watched him tackle FOUR customer's issues that were brought to him at the same time. He handled each issue with absolute mastery despite the fact that the location was closing in 10 minutes. It was truly a sight to see. From listening in on a few conversations he was having, his motto seems to be, "Never cut corners and always do what's right over what's easy.

Their customer service is the worst ever. Everytime I come up here there is a problem. There is always a high turnover rate at this place and I wonder why. So today I come up here for a simply oil change. Luis Guzman is taking down my information. I am constantly having to repeat myself over and over. First, Why is it that I have to keep repeating myself. Second, why do you need my information anyway I have been coming up here for over 15 years. Lastly, it's not my fault that you can't hear. He gets an attitude and tells me never mind. I tell him he will no longer be handling my car and I plan on talking to the manager. I talked to Keith (the so-called manager). When I asked him why is it everytime I come up here there is an issue. His response to me was "I don't know you tell me" "There is always 2 sides." I tell him it's not me it's YOU and he didn't seem to be too concerned. Meanwhile Keith finds somebody else to handle my car. I standing out by my car and here comes the new guy saying Tiffany Tiffany and of course I didn't answer because my name is NOT Tiffany, it's Ashley. Keith laughs it off and says "oh I told him your name was tiffany lol". That just tells me that you didn't listen to me because I know for a fact I told you my first and my last name. That's the main issue is they don't listen and their customer service is the worst from the managers on down. This has got to be the worst place ever. I just makes you not want to buy a Toyota at All...

Jared Jones did an excellent job of meeting my needs and exceeded my expectations

Quality Experience with Buying and Leasing process. Love my Rides!!! Thanks Yall!!!

I am happy with the product and service I received!!! :)

Greg Coy is a service rep you can trust. He is always very personable and never pushy. I've had my Camry since 2010 and at 226,000 miles it still runs like new. I attribute my car's reliability not only to the Toyota product but also to Greg and his staff.

I just purchased a 2018 Camray, which is my fourth Toyota. Having purchased many cars which included selling cars while in college; my experience with Auto Nation was excellent. Jessie Polk the sales associate and Michael Zielike the financial service manager are two of the best people I have ever experienced in a car dealership.

Art Gomez is always there to help me and give advice regarding my Toyota Venza. He is always in a great mood and greets me with a smile. Service is done in reasonable amount of time and the waiting area is really nice. I always feel taken care of when I come in and know that Art will be honest with me when he gives his opinion regarding the service to my car.

I WAS PLEASED by my service representative. Jared completed the replacement of my passenger recall as well as other service as required.

I’ve had nothing but good experiences with their service department. Art Gomez always does a good job.

Toyota AutoNation has done an excellent job providing service for our vehicles. Our service writer, Art Gomez, has always been honest and fair. The repairs on our vehicles have always been performed in a timely manner. We give AutoNation our highest and unqualified recommendation.

Love the car .........................................................

Great experience, quick, easy personal. Salesman and sales Manager were the best I have ever seen at any car dealership I have ever felt with, and I have been buying cars for 40 years????

If you ever need your Toyota vehicle serviced for any reason, take it to Auto Nation South Austin! Greg Coy is the best Service rep too! Totally pleased with both, nd can't recommend them enough.

We love this place. Elliott Loving was a very knowledgeable and friendly salesman. He went out of his way for our satisfaction. We did not have to spend all day at the dealership. We were in and out very quickly. No going back and forth trying to deal for the best price because they are ready have the best pricing. There pricing beats the other Toyota dealerships we looked at. The people at AutoNation are so extremely friendly and very knowledgeable with the part they have in getting you the best deal. And what can I say about TOYOTA. It speaks for itself! When you walk through the doors you are anything but overwhelmed, it feels like you are with family. Thank you to everyone for an easy transaction and a wonderful experience. We will be back and we highly, highly recommend AutoNation Toyota in South Austin. James and Debbie J

Christian sold my husband a car. We put down a deposit, my husband called multiple days in a row to check on the status. AutoNation Toyota South Austin told him the car was in their system and on it's way to us. He got a phone call today that the car was sold to someone else AFTER our deposit was placed on it. Could not be more disappointed in the way this dealership conducts business. Beware if you are considering giving them your money. Now we have to figure out how to get our deposit back from them...

Liked the sales department. But once the sale is made they don’t care about you anymore. Don’t expect anyone to answer the phone in the service department or return your calls.

I question dealership integrity, recently purchased car with two issues they knew of that I brought to their attention as it was noted in the carfax report. They decided to reset service light and sale as if fixed. I spoke with the GM who ensured me the would repair 13 days later, after a half tank of gas and additional 400 miles while in their possession the same issues are occuring. Brought to my mechanic, who stated no part has been replaced. I advise all consumers to avoid this dealership or at minimum have your mechanic do inspection prior to purhase.

I have always had a great experience at Toyota. I usually have Jared Jones as my service advisor and he always goes above and beyond to help me.

I have always had a great service experience here.Jared Jones is usually my service adviser and always goes above and beyond, especially when I had a warranty issue and for all recalls. Recently, I had a major repair that needed to get done. Very stressful situation. Jared was on vacation, but adviser Patrick Moore stepped in and took care of everything in a timely manner and the car runs better than ever. Also, they have a great enterprise office on site and will get you a reduced rate or sometimes a free rental for long repairs. Facility is also really nice.

Absolutely disgusted by the service. You kept our truck for over 3 weeks and then tell us we have to pick it up by 7pm tonight. Well then some idiot at your company gives me the keys to someone else’s vehicle. I told him this wasn’t mine and he disregarded me until I explained these were not my keys and not my truck. An hour goes by and they finally find my truck and the battery is completely dead. Worst service ever and it is ridiculous your service people gave me the keys to someone else vehicle.

Brought in my 10 year old Prius for a brake actuator issue, they had it turned around in under 24 hours, best part is they didn't even charge me 1 cent and fixed it under an enhanced warranty program. Everyone was very nice, will be visiting them for my next Toyota!

Don't Walk Away From These People Run! The do not stand behind the work they do on your vehicle. They do not return phone calls and they lie. I love Toyotas but would never trust this dealership.

Recently went in to have my Corolla's 36,000 service mileage completed, before the 'maintenance required' icon appeared on the dashboard. Booking the appointment was fine; no problems there, at all. I received about 4, maybe 5, email reminders about the then-upcoming appointment in the span of about 3 days. It felt a bit excessive, in honesty. I KNEW about the appointment. Toyota's email service felt the need to reminder, though, as if I would forget. While I appreciated the courtesy gesture(s), it became almost too much. When I arrived, I was greeted promptly and was checked in within moments. So that was good. The wait time for my vehicle was about what I expected, given it was a Saturday afternoon time--2:45 p.m. I was able to read and was preoccupied while waiting for the work on my vehicle to be completed. However, the lobby atmosphere, itself, felt a bit "routine business-like"--not a whole lot of friendly interactions between Toyota rep's and driving customers. More just update-paperwork-check out-pay-on you go style. I don't know. The whole thing felt too routine. This was my second time at that particular dealership as it's the closest to my current residence. All I ask when I visit for maintenance and further repairs, as-needed, is to be treated with a little more friendliness, as if I'm not just another customer. Thus, this was a "fair" visit in my mind: tasks were completed, sure. Just not "wonderfully outstanding" or "spectacular and amazing", warranting an "excellent" rating.

I was most impressed with the salesman Elliott who helped me all along the way. He found the right car for me (Toyota 86) and helped me buy and pay for it! He explained things and helped me drive it off the lot!! Thanks to all.

Rep. Jerry was very attentive to my car?s needs and was willing to work until all items were fixed.

Automation makes getting regular service enjoyable with wireless internet and TVs

I always get good service whenever I take my car in

Great service!!!! I want to thank Jacob Szuck for helping find the right truck. Thanks again!!

Very satisfied. Service contact person, Mark, was helpful and understanding.

I was at that location getting an oil change it took almost 2 1/2 hours. I told the technician about my Check air light and they still didn’t turn it off after making me wait for 2 1/2 for an oil change. I would recommend dealership service to long and expensive.

Had a great experience buying a car from Christian! I would totally recommend AutoNation to friends and family!

My experience with Auto Nation South Austin goes back many years -- under at least two different franchise owners since 1994. I have purchased two new Toyota Camry's since then. The first gave me 250,000 miles without any major need for towing or oil changes beyond those required as required. The 2013 Camry retains the same excellent characteristics. Thanks to the steady and professional care given by folks at South Austin Toyota with very special thanks to Greg Coy who has been my Maintenance adviser and contact for many years.

We had the best experience with Elliot Loving, we bought our brand new 2018 4Runner this week and i can’t say enough good things about our experience. We live about 2-3 hours away so our entire sale was coordinated by phone, and picked it up. The customer service Elliot provided was amazing, down to calling us the night of purchase to make sure we got home safe and the car was everything i had wanted. I highly recommend asking for Elliot if you’re looking to buy, as he did a phenomenal job

It was a really good experience. They took care of my stated needs and I was on to my next appointment in a reasonable amount of time. God is good! I pray for the people working on my car every time, before, during and after. I put my car in their hands, so why not pray and put them in God's hands? Every thing turns out well when I stop to pray and thank God. Faithful customer, Rosie

Very good experience. No hassle service . Will recommend to my friends an family.

After reading all the negative remarks I must say this was one of the best buying experiences I have had. Everyone there was professional and had great Customer service. I worked with 3 other dealerships and by far they where the best on price and customer service.

Patrick was amazing and extremely patient throughout this entire process. He was knowledgeable and honest about our choices and spent hours with us making sure we had all the information we needed in order to choose the perfect vehicle for our family. Even though we were a bit overwhelmed with all the different models and specs for the vehicles we liked, this guy never lost his smile or sense of humor and we never, ever felt pressured to buy or make a decision within a certain time frame. He even came in on his day off to help us finalize our decision. Michael, from the finance department, was amazing as well. We were set on using the pre-approved loan offer we received from our bank, as we believed they would give us a fair interest rate. Michael was able to get that rate reduced by 2%, saving us thousands of dollars over the term of the loan. This was a wonderful experience from beginning to end, and we will definitely be back for our next purchase.

After researching trucks online for a few months, I finally narrowed down my options to some that I wanted. Since I live very far in NW Austin, i had to take some time off work to visit their dealership. I figured 1/2 a day to go, test drive, haggle and then purchase. I contacted them the day before I went there to ensure that the truck I wanted was there. At 6pm that evening, it still was. The next morning, I get up and call them around 8am to ensure that the truck was still there. I was told by (by a different person) that it was. I get there, and the first thing I do is to go to the used car section, where a nicely dressed guy tells me in a rude fashion "You need to go to the other building up there. There's no one here." and just walks off. So I go up to the other building and walk in. The showroom is nice, the building is nice, so I thought this would go well. I was approached by another well dressed guy, and I explained that I called last night about a specific used truck they had. He said "I only deal with new trucks. You'll need to go back there and talk to someone else." and then he walked away without doing more than motioning in a vague direction of in the back. I walk back among a bunch of desks, and after looking around for about a minute, someone asks me if I've been helped. I explain again about the truck. The young lady then escorted me back to a guy and told him what I was there for. This guy was nice. He said sure, I remember talking to you. He got on his computer and said "Oh, it looks like that truck was just sold this morning." It was there at 6pm the night before, and it's now 9am and it's already sold. OK. well...it can happen. I guess. So I outline for this guy what I'm looking for. He says sure, and he says we'll get someone to see what's in inventory. He asks me to take a seat in the waiting area while he tries to find something. After 45 minutes, I wander back over to him and ask him if he's found anything. He gives me this surprised look and says "Didn't (insert random guys name here) come talk to you? We don't have anything that meets your criteria. We do have some that are close, if you'd like to look at them." He proceeds to show me pictures of 6 or 7 other trucks, none of which meet the two criteria that I specified as must haves... 1) under 100K miles, and 2) crew cabs with 4 wheel drive. None of them had 4 wheel drive, and all were 120K plus in mileage. I know websites can be slow in being updated, but when you call and get verification that something is there, and then 1/2 hour later you show up and it's mysteriously gone.. not a good sign. I should have known that the original truck that I looked at was a deal too good to be true. It makes me doubt if the truck was ever there to begin with.

Epi Rodriguez did an outstanding job and kept me well informed.

Only needed an oil change and tire rotation today. They didn’t try to sell my more service like they have in the past! My service guy was friendly and I got my vehicle back in less than the allotted time.� But it would be great if they could wash it before returning it to me! Or interior vacuuming would be great also�

We had a great experience with Waldo and Andy. They made the whole experience great and we had a good time.

Salesmen provided the vehicle we were looking for at a price we thought was good.

The service is good in terms of quality and time, however, watch out for the Service Rep who will try to sell you things that are not required in the manufacture's recommendations. Also, I was in for a recall and he wanted to do a tire rotation which would have negated the one done two months earlier during the regular service.

It was a Very Good experience. It was a Very Good experience.

just want to to give a huge thanks to ( jarod jones - service ) and ( israel -mechanic ) for going above and beyond to help me resolve my issue with my carolla...jarod's attitude towards helping me get what i needed was first class and i appreciate it, i love my carolla and thanks to these guys i"m feeling pretty good about autonation/toyota south austin....joe sewell

Juan Alvarez was nice and helpful. Had an oil change and timing wasn?t too bad.

I hope this message will reach someone from Toyota who can make a decision. My father-in-law’s 2007 Toyota Camry driver side caught on fire when he was driving. He almost got seriously injured but was smart to think on his feet to stop the fire. Please see the pictures below. This happened in early May 2017. The dealership still has his car and to date, there is still no solution. They assigned a claims admin named Troy Higa but we haven’t been able to reach him in months. We’ve tried him by phone, email, voicemail, even contacting the corporate office by phone and online. Toyota even had a case manager named Wiltrice try to contact Troy and history team several times with no luck. Toyota Corporate insists that Troy and/or his team are the only ones who can handle this issue but we are unable to get in touch with them. I don’t understand how a big company like Toyota can be so unprofessional. My dad has been without his car for several months and want to resolve this issue with Toyota but doesn’t know where or who to turn to. I hope this message and pictures will get the attention from someone higher up who can help us. Please look into case #1705031764 and give us a call. #Camry#Toyota#Toyotaalmostkilledme#toyotaburns#camryburns#jameslentz#toyotaceo

My wife and I had a very pleasant experience purchasing our car. We liked that there wasn't any pressure what so ever. Our sales person, David, was a pleasure working with.

Service was amazing. The repair did not take long and since it was all under warranty, it was covered by the company.

Thank you Ken - GM, for your quick response to my issues. It’s good to know that you take the time to contact your customers and make sure they are 100% satisfied with their purchase.

Purchasing a car is usually a big hassle but Alex L at Auto Nation Toyota in Austin, TX made it a great experience. He was super helpful, friendly and made the process of buying a new car hassle free. I researched different Toyota locations in Austin and found the car I wanted at Auto Nation Toyota. Vivian set me up with appointment the next day with Alex L and I drove off with my new car a few hours later. Thanks Alex L.

Sales person was pleasant and honest. Finance was a little different than I have experienced in the past when purchsing a vehicle. I did not know that you were going to check with several banks and have each bank pull a credit report. It looked like 5 inqueries were made. The first offer was high, your representative had to call the bank to bring interest downto an acceptable rate. Just thought why didnt I get this offer from the begging. other than that everything else so far was good.

I just went in for a test drive and ended purchasing the truck. It is my first truck and after driving it a few days I can?t believe it took me this long. What an amazing truck. My salesman Walter is perhaps the best car salesman I have ever met. Very knowledge and very easy going. If you go to Toyota Auto Nation on 35 South make sure to ask for him.

Purchase of my new pickup was simple and securing accessories was easy.

I've purchased multiple cars from Autonation. Once I had a real issue that needed to be dealt with rather than try to fix they simply blamed past employees and had the attitude of "that's unfortunate for you... you must of dealt with someone who was bad".

Go somewhere else. Pricing is about $7k over true NADA value and they will not negotiate even after pointing out very clear issues. They apparently use software to appraise a vehicle and then add an additional few thousand on top just to line their pockets further. Managers claim they cannot adjust anything. Why are you even here then? What a joke. Get some backbone and start making reasonable sales.

Scheduled 10,000 mile service on 2016 Sienna. Got quick pm appointment. Met by Mark, Service manager. I gave him brief explanation, and mentioned a possible problem. He noted all of this, and also found that vehicle is under recall for sliding door mechanism. Service was done in the amount of time for a lunch and brief shopping. Mark appears motivated, keen to do his job, and competent.

Jim Lee , did a very nice job helping my son to get his first new vehicle. 5 Stars

My roadside service towed my car to AutoNation Toyota South for repairs. When I called AutoNation to check on my vehicle, they had no record of it. I'd emailed AutoNation with my information, and had called that day to let them know the car would be in much later than expected... but they still had no record of my vehicle or my contact information. The service manager at AutoNation Toyota South was so condescending when I talked with him I paid to have the car picked up from AutoNation South and towed elsewhere.

I had an awesome experience! Jarred B was my salesperson and he took exceptional care of me! I was SO nervous to walk in and buy a car on my own and he eased my fears, I told him what I could pay monthly and he made that happen! Rob in finance was amazing as well. I am in love with my new 4 Runner!!

In purchasing a vehicle from Automation, we were pleased with all but one aspect of the process. That was the strong pressure applied in trying to sell us a warranty hat we were exposed to t during the final process of paying for the vehicle. This is our seventh purchase of a Toyota and the total non-warranty non-maintence on all of those vehicles was less than the least expensive warranty. Based on the story emphasis on purchasing a warranty because the huge number of things that could go wrong, one would think that we were being sold a piece of junk.! I pity the first-time young buyer when exposed to this.

Very efficient and thorough. I would recommend the collision center to friends and family.

totally thought I was going to be there for a very long time. But these guys mean business and Mark was very professional. Mark took care of me from beginning to end and was able to give me all the information needed without hesitation. Keep up the great work Mark!

My service advisor is the BEST, but I hate to give his name because everyone will flock to him. I'll do it anyway---Jared Jones. He takes very good care of me, and my car. Thanks AutoNation for having such a wonderful employee. He will definitely be the reason I purchase my next car from y'all!

Bought a 2017 Tacoma from Josh Conley. He was honest and up front with us. Definitely will recommend him and Autonation with friends.

Great team helped me get the truck I wanted. Trey was awesome!!

I have to say, I am terribly disappointed....my family and I just left Houston because we are unable to get to our home due to the flood. We borrowed a friends truck to get here and need to return it at some point. We came in, checkbook in hand, ready to buy only to be told that all prices were non-negotiable. The reason? Because people from Houston would need vehicles, I understand supply and demand. BUT they also said they would actually be raising their prices..... With all the water and all the problems, I cannot wait to get back to Houston where people are taking care of people and not looking out solely for their own interests! #houstonstrong #khou #click2houston #jenniferreyna

AutoNation Toyota South Austin is a great dealership. The employees were very friendly and we did not feel pressured during our time there. The dealership had exactly what we were looking for and made our purchase as effortless as possible.

Epi is great! He helped my with my car when I was in the area from an evacuation area!

my 2011 Prius got stuck on the lift when I came in for a 90K service.....the dealer service manager showed me what happened...ordered an Enterprise Rental for me at no charge and I was home that afternoon...took 5hours but it got fixed...

Absolutely wonderful dealership with such a friendly helpful staff!!! I would recommended them to anyone!

My Prius wouldn't start -- a dashboard message said "Check Hybrid System". I called AutoNation and they arranged a tow truck to pick up my car. After analyzing the problem they said a computer needed to be replaced. The usual charge for that is around $3000 BUT (oh joy!) there is an extended warranty for it and Toyota paid for it. I asked them to check over the whole car while it was there (I am really terrible at keeping up with maintenance) and they found what needed to be fixed and called me to make sure I approved each item. I was given the choice of fix or not for each item. I really appreciated the extra care that they took to explain everything to me. The service technician is named Jared Jones. I recommend AutoNation in general and Mr. Jones in particular. All around great experience.

We are glad Chris Perez give us good service. He is kind and passion.

Aaron Morales was very helpful, professional and overall a rad dude.

To make a long story short, Tony, the lackadaisical finance guy, was instructed to let me know when the final docs are ready so I could simply swing by from work to sign and go home with a new car. However, this never did materialize for the second day in a row. I wonder “How the heck could this Toyota Dealership be operating on a daily basis with only one finance officer?” Today was a Wednesday, so what if today was a Saturday? Obviously, something is very wrong with the picture here.

My experience with online sales personnel Steven Bingle and Justen Alejandro was very professional and pleasant. Steven contacted me with a good price for the RAV4 I wanted and all I had to do was go in, meet with Justen to test drive, and then purchase the car. AND THEN I WENT TO FINANCE. This undoubtedly was the worst experience I have ever had in a finance office. A very hard pressure sales pitch to purchase the extended warranty. I told Tony Gage that I did not want to purchase the extended warranty early in our conversation and he informed me that may be but that I still had to listen to him -- and I had to listen to him through two presentations of the warranty plus another salesman he brought in to increase the pressure on me and go over a third presentation of the warranty (each time either lowering the price or extending the length of the warranty). They apparently intended to intimidate me into purchasing the warranty. I did not change my decision and my lack of cooperation was very irritating to Mr. Gage. I was paying cash for the car and had planned to put some of the purchase price on my credit card, which I had done before when I purchased a car and is common at this dealership, but, when I was ready to pay, Mr. Gage told me that I would not be allowed to do that and they would take only one payment from me -- a check. I perceived that as bullying since I refused to purchase the extended warranty. I spoke to the General Manager before I left the dealership because I thought that he cared how customers were treated by his staff but I was mistaken. AutoNation South Austin may have good prices on the cars but prepare yourself for the experience with finance because it is like none you might have ever experienced before. What had started out for me as a very pleasant car purchase experience ended up being one I hope that I never experience again.

I called the service department for a recall on the airbags . I was told they didn't have the parts in stock . The gentleman on the phone said I could drop the car off and they would give me a courtesy car until they could fix it. When I arrived everyone I talked to acted annoyed and rude . They said they did have the parts and it would take 5 hours to fix. When I told them that the service member on the phone said I would have a courtesy car they interrogated me like I was making the whole thing up. Once I told them I'd be giving them a review about the experience they came back and said I could rent a car ? Rent a car are you kidding me. My dealership in Georgia would give me a courtesy car and sometimes a demo. Or they would give me something new off the lot in the hopes I might get attached and trade in. These jerks wanted me to pay for a Yaris for 5 hours. Avoid this place at all cost . Also if you walk around the lot and look at cars nobody greets you or asks if you need assistance . I'll be buying a BRZ come tax time instead of the 86. They might have been nicer if they had known they were losing business . That's why you should always treat everyone with kindness and respect .

Perfect. Rep - Greg Coy - perfect! That guy has been around for like a 100 years and still produces great service!

Excellent service from my customer representative.

Best car buying experience we've ever had! Our salesman was helpful, patient and informative. He even took extra time to show us how to utilize many of the great features on our new car. I didn't feel pressured, I felt the purchase price was a great deal. Financing went smooth and quick. I will definitely consider AutoNation Toyota South Austin for our next car purchase!

Best car buying experience we've ever had! Our salesman was friendly, helpful, and even took the extra time to help my first time car owner son learn how to use some of the great features on his new car! The finance office was informative, professional and we were in and out very quick for a car sale!

Very professional, talented and low pressure sales group. One of best experiences ever buying a new vehicle.

I was nervous about leaving Round Rock TOYOTA, but have moved to S ATX. I had a bad experience at Charles Maud and refuse to go back. TOYOTA S ATX; I will definitely buy my next TOYOTA here

I have only had good experiences when coming to get my Tacoma serviced. Jared Jones helped me out on a few recalls and found work that needed to be done that was covered by a warranty. He has also gone above and beyond and got me into a rental for a few days. I recommend this dealership and Jared. To anyone needing honest and great work done.

Straightforward price negotiations, knowledgeable and friendly sales personnel, low-pressure environment and efficient financing process.

They did a great job on painting my car. It didn't take for ever to get my vehicle back. They even cleaned it up for me before I picked it up.

Usually the service on my car is pretty good. Don't like the way they call and call to set up an appointment when it is not due but whatever. My problem this time had to do with I brought the car in and they changed the oil checked over the car and said I was good to go. The next day I noticed that my tire was low. I tried to call the dealer service department and the number listed on the receipt was not a working number. I looked them up on the internet and went to voicemail which was not returned. I went to have the tire checked and it was damaged and I needed a new tire. The tire is discontinued so it must be special ordered so I waited around for them to deliver the tire and then install it which took the rest of the day. The service is supposed to take care of these items. Very disappointed that I lost a day of my time on this issue. When I bought my car the sales experience wasn't as bad as I thought it might so I would recommend that portion to others.

The salesperson, Laura Deen, I dealt with was remarkable, knowledgeable, friendly and helpful. After two hours I felt rushed by the financial process, I was tired and just wanted to go home. I always felt like the dealership was looking out for their best interest, not mine. I was put off by the fact that the financial person came down on the price of the warranties being offered several times before I could make "NO" stick.