Recent Reviews from AutoNation Toyota South Austin

A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) walked up to me to help me out. He gave me the wrong information at first about the pricing (Maybe commissioned service advisory) and then when he realized I knew what I was doing he backed off and changed his statement. I went ahead to verify the information he gave me and in the middle of the conversation I was having with another service advisor (Matt Roberts) he came up and told the Matt Roberts what he told me to avoid any discrepancies (everyone is included in this corruption including the general manager of the service department). Matt Roberts changed his mind and led me to the wrong direction again. Somehow I agreed to get it done through Matt roberts but in the middle of the paperwork he said you need the complimentary car wash as well as you want to apply the $10 coupon (that I searched online and brought in) in a disrespectful manner and also to degrade me. I assume the coupon and the car wash were for the customers to avail but it seemed otherwise at this dealership. I went back to the manager after this happened and explained him the whole situation (Nathan's and Matt Robert's) and in return he asked me if I wanted to get the service done or not. This made one point clear. It was neither Matt's nor Nathan's fault. It's the store manager who doesn't care about earning business or customer service. Maybe his manager is the same. I don't know how long the chain is but there definitely is a bad guy in the chain. P.s as I walked in the general manager's office he was calming down another customer who was pissed off because of customer service issue (From what I understand, no one took car of him/her when he/she pulled in to be taken care of). I think the Manager's only job is to pacify customers having issues with the service and the service advisor's only job is to make money for the dealership anyhow. I have never been disappointed on someone this much. This is not what TOYOTA/LEXUS stand for. The stand by their customers and their quality cars. This dealership should get some lessons from Sewell Lexus or any sewell dealership. Unfortunately, sewell doesn't have a location in Austin.

Muhammad Hamza Feb 26, 2019

Before you read this long review, just know that in short if you want a good deal, outstanding customer service and informed choice, directly visit Isaias Fuentes! Don’t waste your time with other sales men. He saved the day and Toyota South Austin from getting a bad review. (Reason I knocked a star off) My spouse and I were searching for an SUV for after our car lease ended. Our 3rd stop down the dealership strip on South Austin was at Toyota. Eager for information on an SUV my spouse and I asked for assistance from two sales man. The first explained he would find someone to help us out and the second one, who was the one who was supposed to help us out explained he was too busy with another customer so we would have to wait 45 minutes. My spouse and I were left awkawardly standing in the middle of the dealership so we decided to continue our hunt for the perfect vechicle. We spent all day looking for the perfect vehicle at the various dealership down the I-35 strip of South Austin. Frustrated and overwhelmed by our lack of luck after searching in about 6 different dealerships we decided to give Toyota one last try. (Reason for a 4 star review instead of a 1) We were immediately greeted by Issaias Fuentes who kindly walked us over to his desk to explore our options. Their dealership closes at 8pm and it was 7:30 when he greeted us. Regardless of how late in the day it was he took the time to help us and explore all our options. Mr. Fuentes is extremely knowledgeable about the vehicles in the dealership and provided us with the best informed choice! He did not pressure us in the purchase of the vehicle but instead let his knowledge and amazing customer service win us over. He helped us crunch numbers (4 different times if not more) and close a deal that wouldn’t be a financial burden for us. We walked away with the vehicle we had been hoping to find the entire day! We were also greeted by his manager and financial team who were kind and very informative. The Toyota team stayed with us until 11:00pm to ensure all our i were dotted and T were crossed. When we left we were content and had no doubt we had made the right choice. They did not use dealership jargon and ensured we understood what we were signing up for. All and all if you’re looking for an amazing vehicle and want excellent customer service go visit Issais Fuentes and his team at Toyota! He is genuine, looks out for his clients and isnt they typical salesman trying to make a dollar off of you. He will make the best deal happen for you so you can walk away happy! Thank you Isais Fuentes, management and Vince from finances!

Herlinda Rodriguez Feb 19, 2019

They vandalize new cars. Don't use the appearance warranties. Also, very racist. Right after I had signed my sales contract on a new car, my salesperson made an anti-Muslim comment during the background check, as if it were amusing to have your sale held up because you have a Muslim name. I almost got up and walked away, but, I had signed legal documents that I probably couldn't cancel because of a hate crime. So, I went through with the sale. (I'm white, and eighth generation Austin; several blood relatives are Middle Eastern Muslims.) If your name is Mohammed Yusef, your sales person, violated federal law by talking about Homeland Security stopping the sale of a car on a background check. (The Nazi in question still works there.) In addition to being racist, they're rude. I bought a new car from this dealership that had rock protectant so thick on the doors that it looked like a paint defect. About ten days after the purchase, I noticed the protectant, and got very worried about water damage. (The car came from a flood area, and I'd never seen anything like that before.) When I contacted the person who sold me the car, he told me I had the car ten days, so I was on my own, and I had to contact Toyota Corporation. If you buy from them, they will refuse to help you if you have a question. Don't do it. The general manager spent at least ten minutes saying things like, "Do you think there's something wrong, Or is it just a hunch?" Round Rock Toyota took pity on me, and for free, showed me that the rock protectant on my Yaris was like the stuff they put on Tacomas. I had to contact my insurer, my lender, the car buying service, Toyota corporation, and another dealer, before I finally got an answer, about a somewhat unusual and arguably defective brand new car. Don't ever buy from these people. (And cancel your warranties. They'll go out of their way to high-pressure sales add 20% to the cost of the car.) If you're going to give me the canned response of "talk to the general manager", the answer is, "I did, and he's a condescending jerk. He's the reason I'm cancelling the warranties." I should have cancelled the warranties. They damaged a new car, pretty seriously. My car is six weeks old. They're that bad.

Lisa Mims Jan 27, 2019

Unfortunately I've had some pretty poor auto-body repair experiences in my life, but my experience with Autonation Toyota South Austin was by far the worst. The long process is finally over (after a month), and I'm happy to be writing this terrible, but definitely deserved, review. Read on if you want to know the truth to my experience - My truck tailgate needed to be replaced, so I called the Autonation place and Earnest recommended I just order the parts over the phone. So I did that, and he initially told me that it would only take a day or two to get them in and then I could take my truck in and get it repaired. Well 3 days went by and I called - no answer. 4 days went by and I called again all day long, and finally I received a call at like 6:00 PM that night saying that my truck needed more parts than originally quoted and the price was going up, and then I still had to take time to wait for them. Okay, I understand that this is not such a big deal, and I wasn't too upset over this. The guy told me they would be in Monday, they didn't get them in until Tuesday, and I FINALLY dropped off my truck on that day. The ETA of when my truck would be complete was supposed to be by the end of that week. So Friday comes around and it's 3:00 PM and I haven't been called so I call - no answer. I call again, again, again, and of course, no answer that Friday. I go the whole weekend without hearing from them and I FINALLY get a call on Monday. Guess what... My truck needed MORE parts and it was said to be done by Tuesday. Well, that didn't happen. My truck wasn't done until the following Tuesday. At this point I just wanted my truck back because I was done with this dreadful experience. Through this whole process I did not even get a "Sorry for the mix up" or anything that was well deserved from having to wait an extra 2 weeks and pay an extra $250 than what was quoted. The story goes on - (Thanks for sticking with me). I go to pick up my truck on that Tuesday and I get there and of course, it isn't FULLY READY. The chevy emblems that are way over priced at like $180 for the bow tie and Silverado emblem were NOT ON MY TRUCK. That's the first thing I tell Earnest when I see him, and of course, no: "I'm so sorry sir" of the nature. His reaction was literally: "Oh F*CK, I forgot to bring them". Mistakes happen, I didn't care about the non apologies or cussing in front of a customer at all. I cared that I had waited 2 weeks for my truck to be done and I come to pick it up having to already pay more, AND IT STILL WASN'T DONE! I'll wrap this up quick, I promise. Earnest ensured me that he would personally drive the emblems to my house ON the following day. Well, unsurprisingly, this did not happen. Not only did he not "personally deliver them to me", but he didn't answer my phone calls that following day to ask if he was still planning on it. Well long story short, I get ahold of the GM, Chuck,and I end up demanding a refund of the parts that weren't put on. It took a little arguing, but he finally initiated it. Now, A MONTH LATER, I got the refund check in the mail and unsurprisingly.... IT WAS NOT THE FULL AMOUNT that it should have been for... haha... after all that. I am totally done now though. All I can do now is write this review and give you the honest truth of the worst customer service experience I've ever dealt with in my life. I am so shocked that this place thoroughly has good reviews, and I hope my little "1 star rating" puts some sort of a dent in what the truth was about my crappy experience. NEVER EVER WILL I GIVE THIS PLACE MY MONEY AGAIN after this treacherous 1 month long process. I'd honestly rather just go without a tailgate next time. Thanks for taking the time to read all the negative, but truthful, story!

Tyler Gescheidle Jun 25, 2018

Got my latest car from them. Overall I'd do business with them again, but I don't find the whole thing outstanding or exemplary. The location itself is clean, well-kept and friendly enough, they also have a good selection of both new and used vehicles. The location is easy to see and get to on the frontage road going south on 35. I buy used, never new. I found a car online and when I called to verify they had it in stock still they set up an appointment for me to come in so I could easily come in and get into the process. Well that's a nice idea, but the person who they set it up with was already busy and so they scrambled to find someone else. Christian is a nice guy, and certainly knows his stuff. They claim they never haggle and it's a no-haggle system. Clearly this is not the case based on other's reviews and my own experience. We drove away from the lot to the next place to look at another car and Christian texted me a number of times with reasons why they were great and how he couldn't haggle. Well in the end he came back with a different price. I ended up getting a car pretty close to the price I wanted. I still have not received the driver's side floor map from them. I've texted the salesman a couple times... nothing. I waited to respond to their request that I leave a review to give them time to find it and let me know. Nothing. When I went back in to pick up another item the sales guys standing outside watched me coming in like sharks waiting for their next meal... creepy. On that subject: they also claim they don't work on commission. Well they do get paid money for each car they sell and that amount goes up for the total number of cars they sell. So they don't work on a % commission which is most rife for abuse by salespeople, but they still work on commission. The closing process is still overly complicated. They were nice in that they only had us go in the finance guys office to sign stuff, but it took them about 30-45 minutes to get it all ready. Once we got in there, it was less than 5 minutes, but part of that is because I told them I wasn't interested in any upsells, warranties, or really anything else. I told them the out the door price I wanted and that's it. I was writing a check so there was no financing to discuss. The finance guy's job takes so long to get things because there is WAY too much manual data entry and printing out of paper copies of junk. Not efficient and paperless in any way. It was also clear that auto nation's corporate policies were getting in the way of some things. If you really want to make the process a great experience, make it super, super easy to come in and drive a car and then drive away with it if you're not doing any financing. Docusign and similar technologies are amazing. For example, signing an 69-page overly-complicated home purchase agreement last week was faster than the closing process at AutoNation Toyota even with careful reading of large parts of it because they used docusign. Car dealerships need to get at least one foot into the 21st century.

Aaron Houssian Apr 22, 2018

#ihateautonation My thoughts on my recent auto buying experience involving three different AutoNation dealerships. First I find an older BMW 3 series not cosmetically perfect but was a good driving car. However I test drove the car on the coldest day we had in Houston for weeks and didn’t get the car up to operating temp. Christine and the kids were coming to town later that evening. When I drove it to pick them up I got engine stumbling and vibrating from 1500-2500 rpm. I was annoyed but researched it and it’s a common problem with a usually easy fix of replacing the ignition coils. Took the car back and AutoNation refused to repair the car. Sales manger said the car had come from the Katy dealership and they were already losing money on it. I mean the parts are $130 and maybe 1/2 hour. No No explained the sales manger they can’t source parts from Amazon plus they would have to get OEM parts and charges for work even on their own inventory are done at set rates. I told him the ones on Amazon were from Bosch which is the OEM manufacturer. I asked about their much exalted 180 point inspection. He said that should have been done at the Katy dealership he didn’t have any background on the car himself. Either way they won’t fix it. So that leaves me with no car to drive at all. So they get me a 2004 BMW X5 with only 64k miles on it. Oh but it’s at that same Katy dealership that the other car had come from originally. Ok so the wife and I go out to dinner and I come back to get the X5 first the headliner is falling down, the leather is pulling loose from the arm rests, there is a check engine light on, the LCD screen has a big dead zone in the middle of it, sunroof is stuck open and the front wheel bearings are shot oh but this one has AutoNation’s warranty behind it so they will fix this one. I am like yeah I doubt it once I give them the list. They would go oh that car is to old to have the warranty and it was a mistake. So I need a car and like quick so we find another car, 2010 Ford Focus at AutoNation Toyota in Austin. We are like great we will be in San Antonio and easily make the hour drive north and pickup the car. We get there and you know what the A/C isn’t working and it’s too late for service to look at it but wait finish the finance application and we can have the car repaired on Friday and ready by Saturday. Christine has to sign the papers too and they are leaving early Saturday afternoon. We sit there and waist 3 hours while the finance guys figure it all out. Ok so we say we will be there at their opening on Saturday at 9:00 and that everything would be in order. I get no update on Friday so I call them that afternoon oh it won’t be ready until Monday and no we don’t know what’s wrong with it. It’s just now going into service. Ok there went sale opportunity number 3. Three strikes your out. I don’t have any way of getting to Austin and I can’t complete the sale because my family had to leave. The bank needs originals not emailed copies. So now it’s Sunday night and I will be getting up early to take the bus to work. So now you know why I hate AutoNation and why none of you should do business with them.

Mason Kobeck Apr 15, 2018

After researching trucks online for a few months, I finally narrowed down my options to some that I wanted. Since I live very far in NW Austin, i had to take some time off work to visit their dealership. I figured 1/2 a day to go, test drive, haggle and then purchase. I contacted them the day before I went there to ensure that the truck I wanted was there. At 6pm that evening, it still was. The next morning, I get up and call them around 8am to ensure that the truck was still there. I was told by (by a different person) that it was. I get there, and the first thing I do is to go to the used car section, where a nicely dressed guy tells me in a rude fashion "You need to go to the other building up there. There's no one here." and just walks off. So I go up to the other building and walk in. The showroom is nice, the building is nice, so I thought this would go well. I was approached by another well dressed guy, and I explained that I called last night about a specific used truck they had. He said "I only deal with new trucks. You'll need to go back there and talk to someone else." and then he walked away without doing more than motioning in a vague direction of in the back. I walk back among a bunch of desks, and after looking around for about a minute, someone asks me if I've been helped. I explain again about the truck. The young lady then escorted me back to a guy and told him what I was there for. This guy was nice. He said sure, I remember talking to you. He got on his computer and said "Oh, it looks like that truck was just sold this morning." It was there at 6pm the night before, and it's now 9am and it's already sold. OK. well...it can happen. I guess. So I outline for this guy what I'm looking for. He says sure, and he says we'll get someone to see what's in inventory. He asks me to take a seat in the waiting area while he tries to find something. After 45 minutes, I wander back over to him and ask him if he's found anything. He gives me this surprised look and says "Didn't (insert random guys name here) come talk to you? We don't have anything that meets your criteria. We do have some that are close, if you'd like to look at them." He proceeds to show me pictures of 6 or 7 other trucks, none of which meet the two criteria that I specified as must haves... 1) under 100K miles, and 2) crew cabs with 4 wheel drive. None of them had 4 wheel drive, and all were 120K plus in mileage. I know websites can be slow in being updated, but when you call and get verification that something is there, and then 1/2 hour later you show up and it's mysteriously gone.. not a good sign. I should have known that the original truck that I looked at was a deal too good to be true. It makes me doubt if the truck was ever there to begin with.

J in Austin. Nov 14, 2017

I brought our Prius C in for its 30,000 mile oil change, because the "service" light was on. I made an appointment, and when I checked in I told him all I wanted was the oil change. Now when we bought the vehicle we were assured that we would get free oil changes for life. But the service manager that day initially told me that that did not apply to us. He said it only applied for the first 25,000 miles. I almost blew a gasket, myself. In order to calm me down, he said he'd "do this one for free, since it was Friday before July 4th weekend." I said, 'Thank you, but that's not enough. We were *promised* free oil changes. In fact this was a *big deal* when I bought the vehicle." He assured me he'd "check into it". I asked him if he knew who our "salesman" had been. He said, "No." I was shocked. The Toyota computer system doesn't tell them who on their staff was responsible for selling us a brand new car? !! Really? He tells me to wait in waiting area, and that he'd come and find me. About 10 minutes later he comes out with a clip board. Now he tells me that it's time for the 30,000 mile checkup. He listed the items in the checkup: 1.) Change engine air filter 2.) Change cabin air filter 3.) Change oil and oil filter 4.) Rotate Tires. Price: $249.00 He asks me if I'll "approve" of it. I said, "No way. I came in for a free oil change." It's worse than that, actually. I, myself, had already done #1 and #2 on my own. I'm even pretty sure I'd told them that the last time I came in. And #3 was why I came in, but that was supposed to be free. So that leaves only 1 item: #4 ... well, come on ... I'm going to spend $250 to have my tires rotated? Right. I'm a dreamer too. So again, for some reason, he agrees to do #3. (I thought we had already established that.) Then I pick up the car after completion and the paperwork says, "Customer refused tire rotation." Oh my. I guess I'm "liable" then. Are you trying to scare me into submission? So here's the moral of the story: Don't expect these fine people to "watch out for you". They're very nice people, granted. Genuinely likable. Good sales people are usually quite likable, I've learned over the years. But make sure you know what you're doing when you go in. Don't fall into the trap of thinking they're like your "parents" or your "friends" who have your best interests at heart. Be careful. Pray for "wisdom" before you go in; you're probably going to need it. I've listened to the service technicians talk to the people around me in the waiting room, too, and all I can say is: Wow... these folks are slick. Be careful! And God bless!

David Straley Jul 4, 2017

I brought our Prius C in for its 30,000 mile oil change, because the "service" light was on. I made an appointment, and when I checked in I told him all I wanted was the oil change. Now when we bought the vehicle we were assured that we would get free oil changes for life. But the service manager that day initially told me that that did not apply to us. He said it only applied for the first 25,000 miles. I almost blew a gasket, myself. In order to calm me down, he said he'd "do this one for free, since it was Friday before July 4th weekend." I said, 'Thank you, but that's not enough. We were *promised* free oil changes. In fact this was a *big deal* when I bought the vehicle." He assured me he'd "check into it". I asked him if he knew who our "salesman" had been. He said, "No." I was shocked. The Toyota computer system doesn't tell them who on their staff was responsible for selling us a brand new car? !! Really? He tells me to wait in waiting area, and that he'd come and find me. About 10 minutes later he comes out with a clip board. Now he tells me that it's time for the 30,000 mile checkup. He listed the items in the checkup: 1.) Change engine air filter 2.) Change cabin air filter 3.) Change oil and oil filter 4.) Rotate Tires. Price: $249.00 He asks me if I'll "approve" of it. I said, "No way. I came in for a free oil change." It's worse than that, actually. I, myself, had already done #1 and #2 on my own. I'm even pretty sure I'd told them that the last time I came in. And #3 was why I came in, but that was supposed to be free. So that leaves only 1 item: #4 ... well, come on ... I'm going to spend $250 to have my tires rotated? Right. I'm a dreamer too. So again, for some reason, he agrees to do #3. (I thought we had already established that.) Then I pick up the car after completion and the paperwork says, "Customer refused tire rotation." Oh my. I guess I'm "liable" then. Are you trying to scare me into submission? So here's the moral of the story: Don't expect these fine people to "watch out for you". They're very nice people, granted. Genuinely likable. Good sales people are usually quite likable, I've learned over the years. But make sure you know what you're doing when you go in. Don't fall into the trap of thinking they're like your "parents" or your "friends" who have your best interests at heart. Be careful. Pray for "wisdom" before you go in; you're probably going to need it. I've listened to the service technicians talk to the people around me in the waiting room, too. Goodness ... these folks are slick. Be careful! And God bless!

David Straley Jul 4, 2017

If I could do less than one star, I would. This dealership is the WORST in customer service I have EVER been to. We purchased a brand new Toyota Tundra 2 years ago this May. Platinum edition, not a cheap purchase. If it wasn't for Barry in the sales department, we would have CERTAINLY taken our business elsewhere. The first negative came when we were waiting for Barry one day (before we actually ordered our truck) and I wanted to have a display TRD edition opened so I could look inside. The idiot salesmen loitering outside refused. They told us to "go get Barry to open it." They aren't getting the sale, so I'm a piece of trash to them. Second, when we picked up the truck we wanted to take some pictures and the moron that showed us to the vehicle told us to "hurry up." $40,000+ truck and we should hurry up?? The final straw came today when my partner took it in for routine maintenance covered under our warranty. He made an appointment for 10:00 AM. It took almost 30 minutes to get checked in, even with an appointment. It was supposed to include an oil change. We were under the assumption it would take a few hours, so we drove all the way home to Circle C. They called us almost immediately after we got home, roughly 30 minutes later, to tell us it was finished. My partner figured that was really quick and questioned out loud whether they actually changed the oil. Trusting a DEALERSHIP, he did not double check it when we picked the truck up. However, when he got home he did check it and noticed that supposedly BRAND NEW synthetic oil was the color of maple syrup. He called the service department and after a few minutes of going back and forth, the guy on the phone finally acknowledged that NO, it was most likely NOT DONE!!!!! So, scheduled work covered UNDER OUR WARRANTY on a brand new engine is not being done????? WHY? Because they don't wanna waste the money on new oil? Because they don't feel like it? Has this oil EVER been changed by this "business?" How would I, a woman, have known the difference or to check????? They would've totally scammed me and my warranty would be nullified from neglect. WHY SHOULD I HAVE TO DOUBLE CHECK????? DO NOT EVER BUY A CAR FROM THIS DEALERSHIP. They are the worst. We are contacting Toyota corporate and the Better Business Bureau.

Mandy Hurta Jan 25, 2017

I had a terrible experience just before 2016 Christmas. My 2009 V6 Venza could not start 12/21/2016 afternoon. Since the same problem happened back to 05/01/2016, at that time I had been told no problem at all after I jumped star and drove to Autonation Toyota. (Actually this battery brought from Autonation in June.2015, would it be alarm to the professional mechanical guy this is unusual case??) Anyway, I didn’t jump start this time. Towed in, A lady advisor helped me. I told her the history of my car, she told me we would do a professional inspection to help you out. On the 12/22/2016 morning, I got a call told me that my alternator was bad. It would cost me $1073.97 to fix and change the drive belt at the same time. Holy God! And I tried to argue with them since my car had been serviced with Autonation all the time and just passed warranty 12/07/2016. While it didn’t help. The price is firm. Then I decided to find another mechanical shop to lower my cost. While before I left, I think I should ask replace my battery first since no matter what this battery is still under the 5 year warranty, I just need a fully charged battery to get me to mechanical shop. I asked someone else help. The gentleman named Matt Roberts, not an advisor. I really think God let him to help me. He is a really nice person, he told me some people are so busy that forget someone needs help. He tested my battery and alternator. Guess what? This battery was bad too!!! And I was never been told a word!! So now I began to doubt what was going on my car. I did a quick survey of my friends Toyota cars from 2007~2014 about 15 cars, only 1 car had alternator failure which is me. It is pretty good result which means Toyota QMS is actually working. While everyone had battery problem around 2~2.5 years. Now here is my theory: the root cause of my alternator failure is faulty battery. Because this faulty battery was very weak, so it kept alternator running at full output for extended periods of time. Finally shorten its life. But that lady advisor did not say any potential of this kind of case. Here is another suspicion point. The right procedure for treat this kind case, it should be test battery first and then test alternator. Skipping battery testing does not make any sense to me. Do not treat customer like idiot. At the end, I learned the whole start and charging system, and replaced my alternator by myself. Please be wise what their advisors tell you. Happy New Year!

Chen Yang Dec 31, 2016

So I bought a Matrix, financed, was told by salesman if I had any reason I didn't like the car I could return it within 3 days of purchase. So I drove it to San Antonio the next day (Friday) and really didn't like the ride on the highway and felt very uncomfortable in the car because of it's size, road noise, handling. I returned to Champion the next day (Saturday), found my salesman, said I wanted to return the car. It had roughly 190 miles on it. He said "We don't take cars back..." I was completely blown away. I told him "You said I have three days from purchase to change my mind, now you are telling me that's not true??!!" He said "I told you that was used cars only, and I sell used and new cars, so you misunderstood me." This conversation was dead in the water, and I was duped. I had to trade in my other car, trade in the brand new Matrix, which the salesman said had "already been titled" which on a Saturday I had a hard time believing could have happened already, and took a 6000.00 dollar loss on the Matrix, and bought another Toyota just to get out of this lousy car. What a serious lback-up on a promise that man made to me. I won't forget it, and tell anyone looking to buy from Champion not to bother buying from this dealership. You will not be dealt with honestly. So I lost a lot of money and I would have to think just so this salesman could make his commission. Really lousy sales tactics. And I had bought there before, had a great experience just a year before. I should have looked for my first salesman, he was honest! And not a b.s. expert. Sorry Autonation, I have since then talked to the General Manager, but I wasn't convinced that the advertised "If you aren't satisfied with your car bring it back within 3 days" that recently was advertised (2014) on this dealerships website which he explained is accurate, and that AutoNation took over/ bought Champion just a year ago (and my experience was in 2009 so...go figure, right?) that he would do whatever it takes to earn my business back. Ok, I have an idea, how about the new car I want on your lot minus the 6000.00 I lost on the last deal?? Now you might earn my business back, and I doubt that this would ever happen. Just because someone gives you an earnest answer by phone doesn't mean much if it isn't lived up to in person. just saying. I hope this salesman really doesn't work there anymore, but I would just have to go in person and see because if he was that sly then I am sure he could keep his job making sales for this dealership. Hope I am wrong, but hard to forgive a 6000.00 dollar rip-off. Also wanted to mention it took almost 8 hours for my first car deal to get finished. 8 hours!!!!! I would rate half a star but it wouldn't let me...

SameOldGame Nov 21, 2014

Sales Rep : MARK COLLINS... good ol' boy for Jersey that is willing to do anything it takes to get a customer into the car of their dreams! And I mean that in the most non pesky salesperson kind of way. Mark was willing to do all negotiations by phone (call/text) once we came in an test drove the new 2015 Highlander. We knew we wanted an XLE in a particular color, but it was slim pickings since we are still in Fall of 2014. Long story short, once we negotiated a price and a vehicle was located to be delivered, Mark Collins was nothing short of courteous, kind, fun to chat with, willing to tug on his bosses coat tails, and ended up sealing a deal with us and the Highlander we wanted. We couldn't be happier. The vehicle is amazing and very luxurious compared to high dollar, similar type vehicles like lexus, bmw, etc. All bells and whistles are there even though you may not even want them. Mark was very knowledgeable when it came to certain features and functions offered, and if he didn't know something, he'd call back within 10 min to give you the answer. This has been the 3rd new vehicle we have purchased since 2009, and the other two dealerships we were at were pretty much your typical down your throat and [non-permissible content removed] pushy sales people, but here at Autonation Toyota, we felt no pressure and even got to test drive on our own as long as we wanted too. Mark Collins, as i'm sure the rest of his team is as well, are grade a, down to earth people that are simply there to make your new car buying experience a pleasurable one. In financing, we worked with Korey D. who was also a great, kind heart, down to earth gentlemen that didn't mind our 6 month old at the signing table making noise, fussing, and even spitting up on the table a little bit! hahaha... but, seriously, smooth process, no bs, and worked with us and our target monthly goal payment as best he could. Thank you autonation sales and management for the amazing 2015 Highlander XLE...we love it and plan to run it til the wheels fall off.

alexoz6 Oct 21, 2014

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