13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Toyota South Austin Difference

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Recent Reviews from AutoNation Toyota South Austin

They will promise to fix whatever is wrong with your used auto purchase to keep the sale, but caveat emptor.... I will be spending $1300 at a nearby shop for an AC repair. Bought the used car in December when temps were cool, and now I'm cooking like a Thanksgiving turkey in my car come June because they failed to repair the problems. There is a 5-day return policy and I told sales that I was going to return it IF they didn't fix the laundry list of issues my local mechanic found - including a broken AC. After three AC "repairs", it was still not fixed. Guess what? The local shop discovered that the compressor was out completely and metal bits are all over the AC system- something AN service center never found. I knew it was more than just the little things AN service center was blaming it on. The most recent "repair" AN service center did was an expansion valve replacement. The local shop I took it to said there IS NO new expansion valve part installed. The newest thing they blamed is a rear expansion valve... what they deemed to be a "new problem" and therefore not covered by the repair warranty. Guess what? I was told by the local repair shop that this KIA doesn't have a rear expansion valve. Bottom line, AutoNation would be better off not to acquire used cars for with a broken AC for their inventory in one of the hottest states in the Union. They shouldn't promise to fix things on a car with these many problems, but I agreed to keep the car with that reassurance. If you are looking at a used car here, YOU MUST take it to a local mechanic you trust, and YOU MUST not purchase it with any problems, especially when it's not made by Toyota. The sales department means well as they trust their service tech counterparts, but from what I've experienced so far the people who inspect the cars before they are offered for sale and those who repair them don't seem at all bothered by the fact that the owner does not have a working AC in 100 degree weather nearly 7 months after the problem was reported.

Rebekah Duke-Bracamonte Jun 17, 2021

The story of our sour experience. My wife and I had recently totaled our car in an accident and we had a rental car that we needed to return in 5 days. Our unsuccessful search to find a decent used car with low miles from an owner/personal sale brought us looking at the dealership's used car lot. Our salesman was Ed Fernandez. We soon found a "Certified Preowned" Camry that fit our criteria but we found out it only came with one key. My wife asked about getting a second key 2/3 times and Ed's response was that it only came with one but there is a guy that goes to the dealership and makes keys for them. He said he will give us his info so we can pay for and get a key from him ourselves. He also said that the dealership does not make keys which is incorrect. They do have keys, they cut them and program them at the service department. When it came to making the decision of buying the car or not, I told Ed that I did not want to buy the car with only one key and I did not want the hassle of trying to get a key after the purchase. So he spoke to his manager and they agreed to pay for the second key (even though he came back and said, "You know what we are going to do? It is better to ask for forgiveness than to ask for permission. We are just going to write it up to get you the key"). As if he was doing me a favor and didn't want to risk getting a NO response from his manager. There was an uneasy feeling we got from the way Ed responded to a question, like about the key and hurriedly moved on with something else or lead us along the buying process. That was to me a sign that he was feeling uncomfortable either because he knew he was being deceptive or knew it was wrong and didn't want to deal with it. A sign I kept seeing throughout the buying process all the way to the end. Finally when in financing as we are signing the paperwork, I look through the certified inspection check list and noticed one of the requirements for the car to be "Certified Pre-owned" is to have 2 master keys (which the inspection had falsely checked as if it did have 2 already). When I brought this up to Ed as we are taking possession of the car in the shop, guess how he responded? Yep! He told me between his teeth, "I don't know man, that's not me, it's them" and he walked away to open the shop door so we can drive away from his life. It may be his personality to shy away from confrontation but it lead me to feel distrust and taken advantage of. The experience I got from the Used sales manager did not help. The next day when I spoke to Ed to find out if the new key had already been cut and programmed, he said I would need to return the next week to have it done. By this time I had no trust in Ed or his promises so I told him that in that case I will wait to pick up the car when the new key was already cut and programmed, as I was afraid that I would end up paying for the car and not get a factory Toyota key or never see the other key unless I paid for it. So Ed talked to the used car manager, Alex. Alex then called me and basically gave me an ultimatum. I can pay the remaining amount due for the car as planned that day, or they would reimburse me the down payment and put the car back up for sale. He said that car will sell "5 times over" before next week. He said that if I wanted to wait, then I can go back and get it if it was still available. Alex said we would get the key and it would be a Toyota factory key but it would be through the key guy that the used car lot used and I would have to return to get it. Several times through out the sales process I wanted to walk away. The only reason I stayed and went through with the purchase was because of the limited time we had to find and buy a car and I didn't want to cause undue stress on my wife, who depends on a car for work. The experience we had with Ed and Alex the manager was sour and I vow never to return. The poor cleaning and smell of the car when we picked it up summed up our experience. But to end on a good note, they did come through on the key and IT WAS a Toyota factory key.

Victor Hernandez May 21, 2021

I had an appointment scheduled at 9:15am to get multiple service items done on my vehicle. The porter greeted me almost immediately and I was pleased that I'd be in and out quickly, yet I had to wait 15 minutes for "my" service provider to check me in. He "recommended" several maintenance items to me, which is fine, but I had never met him before, he has no idea how I use my vehicle. he likely reviewed the mileage on my truck and went with the blanket recommendations. I declined 2 of his "recommended" services, mostly because I was already irritated for having to wait on him and also because he didn't seem to want to take the time to educate me on why any of the services are needed other than mileage and age. I told him I was getting new tires the next day. About a couple of hours after I dropped my truck off, my service guy called to tell me he could match the price of the tires I planned to buy next day. I was excited because it meant I didn't have to make another trip out. I asked for "the same" tires that I had on my truck, which were Michelin's. Service guy gave me no indication of how long it would take to switch out tires and do the alignment. By 2:45 in the afternoon, I was antsy and texted him. No answer. By 3:47, I decided to call. He answered and said he would get "right back to me." At 4:00, he texts and says he would have my truck ready by 6pm. I had to ask him what time they close. I got to the dealership shortly at 6pm. "My" guy "went over" my paperwork, but didn't walk me to my vehicle to go through things with me. I sat in my truck and went to fasten my seatbelt. I found an empty Snickers wrapper, which wasn't mine. I took it to the service guy and he said, "Sorry about that." With Covid rates on the rise, the thought of someone being in my vehicle, unmasked and eating made me livid. When I walked back to my truck, I noticed that my tires weren't Michelin. They were Continental. Service guy didn't tell me he was doing a bait and switch on me!!! He could have advised me of the change and explained why. He didn't. I've been sitting on this feedback for a few days now, not knowing how to respond/react. The customer service was not good . How can I be certain of the quality of the service? I'm a very busy working professional. I don't have time to deal with poor customer service and following up when others do their jobs poorly. I also have to depend on a dealer who is close to me because my time is precious and the other dealers are too far away. It's a darn shame. I'm very seriously considering selling my Toyota and getting something else so my service dealer can treat me like a person and not another dollar sign.

Audrey Tarter Dec 26, 2020

I bought this vehicle with an extended warranty. It had also “passed” inspection. After getting it home from the dealer I noticed an insane amount of rattling. The bushing on all four shocks were completely gone and needed to be replaced. Autonation paid for the parts but not the labor. The Jeep also somehow passed inspection without a third brake light. I had to purchase a mount to be able to attach out completely out of pocket. The second day, the battery died. I had this on and off of a charger for 3 days and couldn’t keep a charge. Autonation paid for about half of the battery. The front brakes started screeching within a few days and I had to replace those. There was also damage with the wire harness from rats that I had to pay out of pocket for. The Jeep also made and ticketing noise since the day I bought it. After a couple days I got a check engine light for the oil pump which I took to autonation to have checked out. When I brought it in I was turned away because my check engine light went off before I was able to get there. The same thing happened a few days later I made an appointment and tried to bring it in and was turned away because the check engine light wasn’t on. I tried asking what was going to happen when this got past the 30 day mark of owning a vehicle and they said just to try to put it on the warranty. I found this a little shady because I felt like the dealer should’ve taken care of this issue within that 30 days because it was essentially a pre-existing condition. When I take it in to the dealer to get worked on, my warranty claim is denied because they said the warranty was for a stock jeep in this one had a lift and tires, which was on there the day I purchased a vehicle. I was then told it was a problem with the coding and they fixed the warranty problem. But I was again denied due to new air intake. I appealed this through the warranty company and 45 days later without a vehicle they told me they would take care of the issue. I got the vehicle back and had to take it to another shop to get part of the other work done. After picking this up from autonation there is a new scratch (run marks) and dents on the hood caused by somebody at autonation. My plan was to speak with autonation about this after the second company worked on it. A couple weeks later I picked the Jeep up. I had only driven it 60 miles since picking it up from autonation at this point and my front left tire falls off from the lug nuts not being tightened. I called the second shop and they showed me the footage of them keeping them tires on the vehicle the entire job but releasing air to work on it. I asked them if they would remove the tires for the oil pump and they said yes. I confirmed this through multiple YouTube videos as well. I call autonation (mind you this is about 2-3 weeks after the job, because it sat around to be worked on for a couple weeks) and the guys says the mechanic didn’t take the tires off and they wouldn’t help me with anything. As I trying to figure out what happened I noticed the other front tire was missing a lug but with a few lugs loose. I get this towed to another shop because why would I take it back to autonation. After speaking with a manager they agree to take care of the tow to their shop and fix the problem. When it’s in the shop they try to blame the loose nuts on me changing the brakes out 1000mi before bringing it in to them. I don’t believe that could be possible but they went ahead and paid for the studs and lugs but made me pay for the tow. The $500 aftermarket rim was totaled. Now I’m going to pick up the Jeep and they cannot find my rim lock and key for the back spare. This was in a blue pouch in my glove box. I put this in there when I changed the front brakes and it has not been taken out by me since. They said they would show me the footage from the shop so they could prove they did not take the tires off and put my mind at ease, but they have refused to do so and only said they would fix the studs out of goodwill. I believe they had the Jeep on the lift and took the tires off for the oil pump job, because why would you fight with 35” tires for a full day job. They also remove the rim key from the glove box to do this (which is now lost). When you are putting The oil pan back on, you have to torque it and let it sit for 24 hours and then come back and re-torque it. I am assuming they finished up the job put the tires on while I was on the lift thinking will tighten up the oil pan and the tires tomorrow. Or somebody came and tighten up the oil pan drop the Jeep pulled it out and gave it to me. If this is not the case I can except that but I have had an extremely terrible experience from day one with this company and I cannot believe that I have been treated like this. First time buying a vehicle And after this experience I don’t know if I will ever come back to your company or recommend it to anyone else. I was told to reach out to the GM about this and after a few calls and voicemail, I have received no word back.

Jason Mercer Nov 3, 2020

This is my very first negative review I have been compeled to make of any service organization. I make it a point to give employees the benefit of doubt taking into consideration unavoidable human shortcomings. I have been a very loyal customer with these people. First I do not want to go into the painful experience of buying a car with them, only because a God fearing gentleman, by the name Ali, came to my rescue. I am having the most terrifying experience with the service department of AuoNation Toyota. I bought a Toyota Camry of 2020 few months ago. The battery of the car went dead x3 on me for absolutely no fault of mine. One will think they would either change the battery or run a detail diagnostic test to evaluate what was going on with serial failure of my vehicle to ensure I don't keep having similar problems, right? Instead they were giving me lectures on how, somehow this could be my fault. As a background, this is a private vehicle, nobody operative it but me, all I do is to turn on the ignition and go. I don't even use the sound system unless I am making a phonecall. The lumination of the vehicle is set at auto so i don't have to turn on the vehicle lighting System at night, it comes on by itself. Anyways the third time I demanded to speak to a manager, my car was towed first thing in the morning by my arrangement and the said manager promised to get back to me once he received the car to update me. This guy didn't communicate with me for several hours until I was forced to call him back around 5pm. I didn't get an apology from him, instead he had the nerve to say he is still running a diagnostic on my car and that he wouldn't be able to get me another relief vehicle, or I can come get my vehicle and bring it back yet another time or just wait until sometime the next day. Can you even imagine the disruption of routine and life, just by going back and forth to service department? Meaning the whole purpose or buying a brown new care is totally defeated. The purpose of buying a new car is to avoid disruptive events like this. The service department of this establishment somehow succeeded in inducing a very painful customer experience. Employees like these should never be allowed to tanish the good name of any successful organization. Please I will not encourage anyone to do business with these guys. They are very insensitive to the needs of their customers, and unwilling to communicate proactively with you. You deserve a value for your hard earned money. Don't do business with them.

Temi Tenu Sep 1, 2020

I normally wouldn’t write a review of a car dealership but this speaks volumes on their customer service. I’ll start with my most recent purchase. I got a 2020 Camry from Auto Nation South Austin about 3.5 weeks ago. It was used but only had 10k on it and was in really good condition. Sales person was very nice and helpful through the whole long process. After all was said and done I drove it home (which is only about 4 miles away) and when I got home I noticed a good sized chip in the windshield. It was near the bottom so I didn’t notice it while I was test driving the car (was too excited!). I sent a text to the sales person and told them that I had just noticed this chip. She asked me if it happened on the way home. No, I wouldn’t have text you if it was my fault but still I understand why she asked. People are shady and dishonest. She said she’d ask her manager if they could take care of it. He agreed. She said the glass people would come out to my house and fix it. I thought to myself WOW this is great customer service. Well, that was a lie. I ended up having to drive from South Austin to far North Austin (not an easy thing with traffic). Still I was ok with that because they’d fix it. Their fix was just to put some stuff in the chip so it didn’t spread. Ok, now I’m not happy. I told her what happened and she said she’d get on it. I waited and waited for days. I text her every day to see what was up and if she had talked to her manager. Excuse after excuse of why he hadn’t responded. This went on for 2 weeks. I gave up. You win Auto Nation. You don’t have to fix my windshield. You’ve also lost a customer. (Side note: This is the second car I’ve bought here and I got screwed on the first as well. The bumper wouldn’t stay on right and their fix for that was to shove some foam up there to hold it in place. ) I probably wouldn’t be so upset if she (or a manager) had reached out to me just once to see if it had been fixed but that never happened. I expected better from them. I definitely will not ever be buying a car from any Auto Nation nor will I recommend it to anyone.

Jasen Newton Aug 4, 2020

I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 + $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my well-being when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400+ million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.

Citizen Jun 29, 2019

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Toyota South Austin Difference

Recent Reviews from AutoNation Toyota South Austin

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