12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Toyota South Austin

This is my very first negative review I have been compeled to make of any service organization. I make it a point to give employees the benefit of doubt taking into consideration unavoidable human shortcomings. I have been a very loyal customer with these people. First I do not want to go into the painful experience of buying a car with them, only because a God fearing gentleman, by the name Ali, came to my rescue. I am having the most terrifying experience with the service department of AuoNation Toyota. I bought a Toyota Camry of 2020 few months ago. The battery of the car went dead x3 on me for absolutely no fault of mine. One will think they would either change the battery or run a detail diagnostic test to evaluate what was going on with serial failure of my vehicle to ensure I don't keep having similar problems, right? Instead they were giving me lectures on how, somehow this could be my fault. As a background, this is a private vehicle, nobody operative it but me, all I do is to turn on the ignition and go. I don't even use the sound system unless I am making a phonecall. The lumination of the vehicle is set at auto so i don't have to turn on the vehicle lighting System at night, it comes on by itself. Anyways the third time I demanded to speak to a manager, my car was towed first thing in the morning by my arrangement and the said manager promised to get back to me once he received the car to update me. This guy didn't communicate with me for several hours until I was forced to call him back around 5pm. I didn't get an apology from him, instead he had the nerve to say he is still running a diagnostic on my car and that he wouldn't be able to get me another relief vehicle, or I can come get my vehicle and bring it back yet another time or just wait until sometime the next day. Can you even imagine the disruption of routine and life, just by going back and forth to service department? Meaning the whole purpose or buying a brown new care is totally defeated. The purpose of buying a new car is to avoid disruptive events like this. The service department of this establishment somehow succeeded in inducing a very painful customer experience. Employees like these should never be allowed to tanish the good name of any successful organization. Please I will not encourage anyone to do business with these guys. They are very insensitive to the needs of their customers, and unwilling to communicate proactively with you. You deserve a value for your hard earned money. Don't do business with them.

Temi Tenu Sep 1, 2020

I brought my car in for the second recall I've had on the airbags. I decided to also get my state inspection done and a full detail. My appointment was set for 11:00 am, I dropped my car off before 10:00 am. In the mid-afternoon I was informed that the recall was almost complete and they had several suggestions on other maintenance to be done, some of which I'd already had completed elsewhere. This was not an issue as that is how the service dept makes their money and I understand that. At 5:30 pm, after prompting my service adviser for an ETA of when my vehicle would be ready for pick up, he said my vehicle had not made it through the detail yet and it would be ready the following day. The recall and state inspection were completed around 2:30 pm. There's no reason why my car should not have made it through detail by the time my service adviser was leaving for the day. When I told my service adviser that I needed my car, he told me it would be done by 6:00 pm and the paperwork and keys would be with the cashier. Not only was the detail not done at all, there was also a sprayed on film on several of my windows and windshield that I needed to clean off for safety reasons. I was not charged for the detail, but it was extremely disappointing to have my car at the dealership for a whole day to have a recall done and state inspection. I work at a dealership and know the process and time it takes to get a car detailed through make ready. Not only did I agree to pay for the premium detailing at this dealership that I could have had done at my work for less, but they didn't do it, kept my car all day and made it dirtier in the process. Very terrible service. I would like to state that my service advisor, Jared, was helpful and did his job well. I understand that he had no influence in how long it took and what occurred. It's very frustrating to me as a consumer to have received my vehicle back in worse condition than it was dropped off in. Next time there is a recall on my car, I'll go to Charles Maud Toyota, even though it's inconveniently located in regards to where I live.

Allyshia O'Neill Aug 27, 2020

I normally wouldn’t write a review of a car dealership but this speaks volumes on their customer service. I’ll start with my most recent purchase. I got a 2020 Camry from Auto Nation South Austin about 3.5 weeks ago. It was used but only had 10k on it and was in really good condition. Sales person was very nice and helpful through the whole long process. After all was said and done I drove it home (which is only about 4 miles away) and when I got home I noticed a good sized chip in the windshield. It was near the bottom so I didn’t notice it while I was test driving the car (was too excited!). I sent a text to the sales person and told them that I had just noticed this chip. She asked me if it happened on the way home. No, I wouldn’t have text you if it was my fault but still I understand why she asked. People are shady and dishonest. She said she’d ask her manager if they could take care of it. He agreed. She said the glass people would come out to my house and fix it. I thought to myself WOW this is great customer service. Well, that was a lie. I ended up having to drive from South Austin to far North Austin (not an easy thing with traffic). Still I was ok with that because they’d fix it. Their fix was just to put some stuff in the chip so it didn’t spread. Ok, now I’m not happy. I told her what happened and she said she’d get on it. I waited and waited for days. I text her every day to see what was up and if she had talked to her manager. Excuse after excuse of why he hadn’t responded. This went on for 2 weeks. I gave up. You win Auto Nation. You don’t have to fix my windshield. You’ve also lost a customer. (Side note: This is the second car I’ve bought here and I got screwed on the first as well. The bumper wouldn’t stay on right and their fix for that was to shove some foam up there to hold it in place. ) I probably wouldn’t be so upset if she (or a manager) had reached out to me just once to see if it had been fixed but that never happened. I expected better from them. I definitely will not ever be buying a car from any Auto Nation nor will I recommend it to anyone.

Jasen Newton Aug 4, 2020

I’ve purchased a lot of vehicles in my adult life and the car buying experience is always the same...you’re going to pay too much, get too little for your trade and get decent service, until the sale is complete. This location was no different. Due to the recent Covid-19 pandemic, most of my interactions were done online, with one of the salesman. After finding a vehicle I was interested in I arranged to come down for a test drive. The salesman did not know some of the questions I asked about specifics on the vehicle, but was friendly and helpful. After deciding to make the purchase, the regular back and forth with pricing began about the vehicle price and my trade. This is typical, but always feels overly aggressive when the sales manager comes over to basically tell you that you’re not getting what you wanted. Numbers were agreed upon and this is actually where the experience improved...in the finance department. The person I worked with seemed to go above and beyond (granted he has a quota as well) to get me the best rate. So, we closed the deal and I took the truck, with plans to return the following day for the missing items that were not previously installed. The following day, I returned to have the non-negotiable $800 3M hood protector installed (the one I asked them to remove from the price to save me money). While there, I mention to the salesman that I was missing the carpets and sill protectors that were listed on the vehicle description online. This...this is where my impression of this dealership went from decent to...I would not recommend anyone to go here. I showed the online description of the missing two items to the salesman and he asked me to take a screenshot and send it to him. I oblige and figured they would take care of it. The salesman returns and gives me the “I hate to be that guy” speech, telling me the description was wrong. I show him the matching VIN, read the description to him and he says he will do what he can. Low and behold, the overly aggressive sales manager shows up and tells me that the description was wrong and if he gave me the missing items then he would have to give them to thousands of previous customers. I explain that if the description is wrong, then remove it from their site, but it’s there so please provide the two missing items. After 10 minutes of negotiating, the salesman returns and tells me that he took carpets out of another vehicle on the lot to put in my vehicle and the sill protectors (a Toyota OEM $40 part) has been ordered for me. After several weeks, I emailed the salesman and inquired about my sill protectors and was told that Toyota plants are not making anything, due to the pandemic. I quickly get online and find a Toyota dealership in another state (nationwide pandemic mind you), order them and have them in a matter of days. So, needless to say...I was lied to. Granted, it’s just a $40 part that I practically had to beg for, but it’s the experience itself that made this poor. The sales manager being used as a tool to almost scare you out of negotiations on price and the same guy showing up to talk you out of something you paid for, according to the online vehicle description, just seems too aggressive. Salesman was fine, but lied about a part that is minuscule when I paid $35K for a vehicle. The only good part about the experience was the finance person, who actually seemed to help me, even if he had his own agenda...it’s all about perception. I’ve purchased a lot of vehicles from a lot of dealerships, all over the country. This is one I will not be returning to for another purchase.

Michael Oakes Jul 3, 2020

If I could give no stars or negative stars I would! What started as routine recall fixes quickly turned into having to buy a new car. (which due to the horrendous customer service we received was not through Toyota although we were seriously considering them before this happened as our car was getting old anyways.) Our family car ran perfectly when we dropped it off ( we maintain our vehicles extremely well since my husband used to be an automotive tech) but it had a couple recalls we needed to get fixed. Nomally we would do our own work but with the recalls we couldn't. We dropped the car off running perfect and picked it up the next morning. Within 5 miles of driving, it started smoking and over heating. After looking under the hood we realized everything was screwed up. The power steering pump was shot, a belt was shredding, a boot wasn't put on properly, there's a missing bolt in our engine, the engine cover bolts are completely gone and the plastic cover was just placed in there and not secure. Not to mention the faceplate cover on the inside of our car was also damaged. So with a toddler in the car all three of us are stranded, we call Toyota and they tow the car to the dealership and that's where this nightmare really started. The service GM was a NIGHTMARE! The operations manager was just as bad. They claimed they never went under the hood and it wasn't their fault and they wouldn't fix it, but on our receipt there is a bunch of work that was done under the hood that we never requested,a bunch of brake checks and engine checks and all of these things that we did not request. we inform them of this they still refuse to help us and left my husband and I and our toddler stranded and told us it wasn't their problem. After speaking to all management we could we left with our ruined car with no resolution and barely made it home (we live a mile away) Once we got home we called corporate to see if we can resolve this issue, where they then decided the only solution they could give us was to send us back to the same dealership and deal with the same exact people we had just dealt with. (As if that would go anywhere) We ended up having to buy a new car because they turned our perfectly good family car into a pile of unusable metal! I will NEVER recommend this service garage to anyone and I will definitely say beware, they don't care about their customers or customer safety AT ALL! Sincerely, A life time Toyota owner who now has switched brands.

Kaylee Clyburn May 18, 2020

I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 + $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my well-being when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400+ million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.

Citizen Jun 29, 2019

I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my wellbeing when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400 million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.

Citizen Jun 29, 2019

A NOTE FOR THE HIGHER MANAGEMENT AND CUSTOMERS: Exceptionally poor customer service. So I walked in for an oil change and Nathan (A service advisor) walked up to me to help me out. He gave me the wrong information at first about the pricing (Maybe commissioned service advisory) and then when he realized I knew what I was doing he backed off and changed his statement. I went ahead to verify the information he gave me and in the middle of the conversation I was having with another service advisor (Matt Roberts) he came up and told the Matt Roberts what he told me to avoid any discrepancies (everyone is included in this corruption including the general manager of the service department). Matt Roberts changed his mind and led me to the wrong direction again. Somehow I agreed to get it done through Matt roberts but in the middle of the paperwork he said you need the complimentary car wash as well as you want to apply the $10 coupon (that I searched online and brought in) in a disrespectful manner and also to degrade me. I assume the coupon and the car wash were for the customers to avail but it seemed otherwise at this dealership. I went back to the manager after this happened and explained him the whole situation (Nathan's and Matt Robert's) and in return he asked me if I wanted to get the service done or not. This made one point clear. It was neither Matt's nor Nathan's fault. It's the store manager who doesn't care about earning business or customer service. Maybe his manager is the same. I don't know how long the chain is but there definitely is a bad guy in the chain. P.s as I walked in the general manager's office he was calming down another customer who was pissed off because of customer service issue (From what I understand, no one took car of him/her when he/she pulled in to be taken care of). I think the Manager's only job is to pacify customers having issues with the service and the service advisor's only job is to make money for the dealership anyhow. I have never been disappointed on someone this much. This is not what TOYOTA/LEXUS stand for. The stand by their customers and their quality cars. This dealership should get some lessons from Sewell Lexus or any sewell dealership. Unfortunately, sewell doesn't have a location in Austin.

Muhammad Hamza Feb 26, 2019

Unfortunately I've had some pretty poor auto-body repair experiences in my life, but my experience with Autonation Toyota South Austin was by far the worst. The long process is finally over (after a month), and I'm happy to be writing this terrible, but definitely deserved, review. Read on if you want to know the truth to my experience - My truck tailgate needed to be replaced, so I called the Autonation place and Earnest recommended I just order the parts over the phone. So I did that, and he initially told me that it would only take a day or two to get them in and then I could take my truck in and get it repaired. Well 3 days went by and I called - no answer. 4 days went by and I called again all day long, and finally I received a call at like 6:00 PM that night saying that my truck needed more parts than originally quoted and the price was going up, and then I still had to take time to wait for them. Okay, I understand that this is not such a big deal, and I wasn't too upset over this. The guy told me they would be in Monday, they didn't get them in until Tuesday, and I FINALLY dropped off my truck on that day. The ETA of when my truck would be complete was supposed to be by the end of that week. So Friday comes around and it's 3:00 PM and I haven't been called so I call - no answer. I call again, again, again, and of course, no answer that Friday. I go the whole weekend without hearing from them and I FINALLY get a call on Monday. Guess what... My truck needed MORE parts and it was said to be done by Tuesday. Well, that didn't happen. My truck wasn't done until the following Tuesday. At this point I just wanted my truck back because I was done with this dreadful experience. Through this whole process I did not even get a "Sorry for the mix up" or anything that was well deserved from having to wait an extra 2 weeks and pay an extra $250 than what was quoted. The story goes on - (Thanks for sticking with me). I go to pick up my truck on that Tuesday and I get there and of course, it isn't FULLY READY. The chevy emblems that are way over priced at like $180 for the bow tie and Silverado emblem were NOT ON MY TRUCK. That's the first thing I tell Earnest when I see him, and of course, no: "I'm so sorry sir" of the nature. His reaction was literally: "Oh F*CK, I forgot to bring them". Mistakes happen, I didn't care about the non apologies or cussing in front of a customer at all. I cared that I had waited 2 weeks for my truck to be done and I come to pick it up having to already pay more, AND IT STILL WASN'T DONE! I'll wrap this up quick, I promise. Earnest ensured me that he would personally drive the emblems to my house ON the following day. Well, unsurprisingly, this did not happen. Not only did he not "personally deliver them to me", but he didn't answer my phone calls that following day to ask if he was still planning on it. Well long story short, I get ahold of the GM, Chuck,and I end up demanding a refund of the parts that weren't put on. It took a little arguing, but he finally initiated it. Now, A MONTH LATER, I got the refund check in the mail and unsurprisingly.... IT WAS NOT THE FULL AMOUNT that it should have been for... haha... after all that. I am totally done now though. All I can do now is write this review and give you the honest truth of the worst customer service experience I've ever dealt with in my life. I am so shocked that this place thoroughly has good reviews, and I hope my little "1 star rating" puts some sort of a dent in what the truth was about my crappy experience. NEVER EVER WILL I GIVE THIS PLACE MY MONEY AGAIN after this treacherous 1 month long process. I'd honestly rather just go without a tailgate next time. Thanks for taking the time to read all the negative, but truthful, story!

Tyler Gescheidle Jun 25, 2018

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota South Austin

Cars.com

Edmunds

Facebook

Google+

Structure My Deal Recent Activity

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota South Austin

Cars.com

Edmunds

Facebook

Google+