2 1/2 hours for an oil change that was scheduled ahead of time is ridiculous. The only positive thing is that it was faster than the 3 1/2 hour oil change that I had a year ago ..... Their comment was that the appointment time was only for being checked in by a service advisor. I had explicitly scheduled only an oil change several days in advance, I didn't really need a check-in by a service advisor. Virtually anyone could have done it.

Superb service by very nice people.

Customer service from the specialists.

Excellent customer service.

I'm updating this as of May 2021. Their service has really gone down the tubes. The service part is very pushy when it comes to trying to get you to do more service then what you came for. I am very disappointed in them. They staff at the service department is always wonderful. They always take the time to make sure you understand what is needed, wait time for your vehicle is minimal, if that time has to be longer they will gladly take you home. Thanks Toyota, for everything!

I would highly recommend buying from Abbi Gass. She was very patient with our questions and concerns. We looked at several different cars and she was MORE than helpful allowing us to pick out the one we wanted most while knowing the answer to every question we had. 5 stars to Abbi without question!

I was discussing a vehicle purchase with a certain sales rep for 2 days. We agreed to a certain price for Toyota Highlander out-the-door give or take a few dollars. MSRP price was very low compared to other dealers. In the end of our dealing/discussion, he pushed options/packages into the final price without letting me know from the beginning. These were forced because one of the options that was being pushed onto me was the a $900 paint and stain protection. I feel this option should be added or not at the buyers discretion, not forced into the final price and say "take or leave it". Just because the MSPR was low does not mean it is okay to increase the price by adding in forces packages and options in the very end. Very disappointed with Toyota and especially this dealer. It was very dishonest of him to force these options into the final price last minute and say either take or don't.

They are damn good! See Jose for all your needs... He'll take care of you!

Zero stars. Terrible customer service. After confirming via e-mail I would arrive for my appt that was scheduled for months, they failed to be prepared. I show up early for my appt and am told it would take up to 4 hours to get the parts they needed for the oil change. That amount of wait time is unacceptable. I was told it was because they would lose money as a business if I hadn't shown for my scheduled appointment. Why have a confirmation email/text/call system if you are still going to assume your customer will no-show? They lost more money on losing me as a customer than they would have on any oil change part.

My experience was fantastic! I bought a new Tundra, and it's great! Shaddi is one of the best sales people I have ever worked with. He was there every step of the way, through my purchase, and he still makes himself available for any questions I have about my new vehicle. He is the most knowledgeable sales person I have ever met, hands down. Furthermore, all the staff at AutoNation was very attentive and made our experience a great one! Highly recommended!

My experience was fantastic! I bought a new Tundra, and it's great! Shaddi is one of the best sales people I have ever worked with. He was there every step of the way, through my purchase, and he still makes himself available for any questions I have about my new vehicle. He is the most knowledgeable sales person I have ever met, hands down. Furthermore, all the staff at AutoNation was very attentive and made our experience a great one! Highly recommended!

This is the most horrible place ever!! Nothing from sales to service is pleasant. I have yet to meet a single a professional and polite employee. If you make an appointment for 8:45 AM, expect your vehicle around 1 PM or later just for an oil change. The only reason I go is because, unfortunately, I bought the maintenance plan or else I would've happily paid to go ANYWHERE else!

had my special parts ready when i got there. quick service

On Friday, we were in East Texas, a rock took out our back window. We called and talked to Epi Rodriguez. He looked around and found a replacement window and told me to come in today (3 days later). I came in, her was there with my new window! Great service, Epi!

Friendly staff, try to avoid taking car in on weekends or plan to drop off and pick up because you’ll be there 3 hours for an oil change. Other than that great people working there, May be a little short staffed though. I don’t trust my vehicle to anyone else.

Just got a great lease deal on a 2021 Toyota Tacoma. Very pleased with my experience. Excellent service from Stephan and the finance team there.

Rude customer service. My tire had a nail and instead of asking if we want it to repair it service advisor just said car was ready to be picked up on the voicemail. My mom is the one using this vehicle but because she only speaks Spanish it seems like no one is able to help. This happens every time.

Tony Sabatino (service advisor) goes well and beyond to provide exceptional service for your automobile!

Had an excellent experience purchasing a pre-owned vehicle. Patrick Carrillo and Heather Griffiths did a great job to turn the time-consuming and usually unpleasant experience of car-buying into an easy and positive experience. Highly recommend. Great job!

Automation needs to improve there scheduling software so customers don’t have to wait 2 hours for an oil change.

Great experience from start to finish. Our salesperson, Mr. Fuentes, is a class act and the AutoNation Toyota South Austin just earned a repeat customer. Thank you for making buying a vehicle a smooth process!

Simply the best!! This group actually cares about customer service, which seems rare these days.

Keston made our experience very good. Fast courteous and no nonsense. In and out in a very reasonable time. Thanks Keston and Auto Nation!

Greg Coy as a manager and leader provides the highest level of service.

Great place to have your vehicle serviced. Staff is amazing, they are friendly, fair and honest.

It was nice. Everything went smoothly and showed different options and very customer friendly

They were overall good service. Only thing is at the phone they told me I had one more service in Toyota care and this is my last free service. When I was about to leave they told me I had to pay. I wouldn’t be bothered by it if they told me this at the beginning or even when I got there. It’s like a bait and switch. Partly my fault I guess not double checking the contract but I relied on the info the person over the phone gave me. But I learned my lesson and will likely shop around for my service next time

I LOVE my new car. We had been looking and looking and looking. Then we stumbled upon AutoNation and BOOM! There it was! The car we had been searching for at a good price. Friendly people (not too pushy/awkward) and a great selection of Toyotas. Can't be beat!

All good: service advisor, price, and speed.

Loved the energy here! Purchasing our vehicle was simple and straightforward. We drove from Dallas and it was well worth it!

Used Car salesman Patrick Benadum was great. He made it easy and fun. Ask for Patrick in used cars if you go there. I love my RAV4 and it was a good price.

I was treated differently then all the others who were getting services. I observed everyone getting a review of the services that were done and their vehicle was ready for them right where it was dropped. Me on the other hand, I was basically asked to pay and go grab my own vehicle about 100 yards away in the rain. Poor service.

Isaias is incredible! He had us in and out in about 2 hours with no hiccups in paperwork. He is incredible and I will be referring all of my friends and family to him specifically! Thank you Isaias and I hope you get a BIG bonus!!

My wife and I were extremely pleased with the decision of driving all the way to Austin, Texas to visit with AutoNation Toyota. At first, we picked a Moon Dust color Highlander on the show room floor. I kept in contact with the salesman and returned three days later with the approval from our banking institution, only to learn the vehicle we wanted had been sold via internet purchasing. The salesman showed us a higher end Highlander and after out test drive, we had to have it. Even though we were there for six and a half hours, we are extremely happy with the vehicle and service received. We also own a 14 year old Tundra that has always ran great and totally reliable. Just had our 20K care care. The servicing package we purchased when we purchased our vehicle was worth every cent. We have never paid for this service, which includes oil change and several other checks, and was even honored over a 1,000 miles away in Phoenix, AZ. Can't say how pleased we are with our vehicle and the services we have received from Autonation Toyota South Austin.

I usually go to the location on 183 but this time I went to the south location. I was expecting the same type of service but unfortunately this staff did not provide that. When my truck was done I was called up to checkout and the guy just handed my service documents and said here are your keys. Then he said just walk over there and your truck is right over there. My issue is that everyone else was receiving different treatment with reviewing the service that was done and their vehicles were pulled back up under the port. I however was asked to pay and leave. Poor service.

This was our 4th visit for routine maintenance. The maintenance consists basically of tire rotation and an oil change and each previous visit took over 4 hours to complete. I have never received a logical answer for the extreme time required to perform such basic work. This time, I (again) informed the service advisor of the problem and told him if we can't be done in under 2 hours, we'll go to another dealer. He said he would try to get the work done quicker . So, the car service was completed in just under 2 hours. This is not stellar performance. I could do this work in my driveway, with a cup of coffee and sub-par tools in an hour. There is still a major flaw with the scheduling/prioritizing/execution/delivery in the service department.

Excellent personnel , sales and manager made me feel like I was special and that they were not there to put on a show, down to earth, regular guys, felt really different. I have bought/sold over 40 cars in my lifetime so I know a thing or two about that... Thanks , Pass it on to them and their manager if you can1

EASIEST car buying experience I have ever had. I recommend this place. 👍🏽💯

Wanted to get a second opinion on issues with our ABS system. The diagnostics were the same as another mechanic/shop near our home. The only difference was the cost of the repair. $1,000 difference. We went with the other mechanic. We might regret this move but if not, that is a huge savings!

I was very thankful about the place I was very thankful about the place that I chose to repair my GR Supra , they kept me informed about the parts they needed, when they ordered them, when they were coming in , when they got there, when my car would be ready, I was very satisfied with the service , I would highly recommend them to others, thank you AutoNation Repair shop

After having a bad experience at this dealer last year on service on my 2014 Lexus. I decided to give them another chance. Made an appointment for oil change and alignment. I waited outside by the trees for about hour and half when I noticed my car was parked in parking lot in the back. Waited another 30 minutes before I went in and asked the service advisor if my car was ready cause it had been sitting there. He told that the car had not been touched and that he didn’t know what was going on. After 2 hours of waiting and no message about the hold up, I told him to hand over my keys that I wasn’t about to spend the rest of the day waiting. Very unprofessional

This was a great and efficient car buying experience! My husband and I had our heart set on a specific new Tacoma. We had been warned ahead of time that we would probably have to wait awhile to get what we wanted, inventory on those didn’t really exist because they sell quickly. When we arrived to the dealership it turned out the exact truck we wanted had been delivered there that day, brand new! We were able to leave with our new truck that very day. They did a great job getting it all ready and setup for us and we’ve been thrilled with the truck. The dealer and financing department were very helpful and we were taken care of every step of the way.

Jared is the best advisor ever!!!

Friendly, helpful, mindful, quick service. Good follow up.

Usually I would give them 4 or 5 stars, but yesterday was not that experience. I called after lunch for an oil change appointment, and got one for 3:15, arrived at 3:00, and was told it would be about an hour and 15 minutes. That would be great - I could beat the rush hour traffic. At about 5:00 I saw the advisor pull my car to the front lot, but he went outside to help other customers. I stood in the advisor's area until he came back in - it was more than a few minutes. Next, the service order had the wrong name on it - that was the scheduler who somehow linked my phone number to someone else with the same last name but a different address. The advisor corrected that so it should not happen again, and the service is now on the right vehicle for the correct owner. Third, the service order noted that the tire pressure indicator might be faulty because it blinked, then went on again. It was on when I arrived because of the cool snap - new tires. When I checked the tires - one was at 40 lbs, another at 30 lbs. and they should be at 33 according to the door panel sticker. The paperwork said all were at 35 lbs. As soon as I added pressure to the tire that had only 30 lbs, the light went off and stayed off. So - I could have requested the TPI be repaired - an unnecessary repair - because the service people can't properly operate a pressure gauge!

Service is the slowest I’ve ever dealt with, but not only is it slow but there are no updates on anything. If my warranty wasn’t with them would not use or recommend

I absolutely love the staff here! Michael fonseca helped me out with purchasing my dream car. I strongly recommend him ! He was very patient with me and explained everything in detail he did an awesome job at getting me the car I wanted with everything I wanted !!

Their service department is HORRIBLE! I took my truck in to get looked at and they told me they could not finish the diagnostic test without doing a transmission fluid service. Went ahead and did the service and the guy claimed everything was good. A week later, and my truck is doing the same thing, having the same problem!!!!! I take it back in and now they are claiming they have to check my warranty but my warranty is the same platinum warranty that SHOULD be on file from last time! They already charged me almost 300 for the fluid service, and now giving the run around about the problem that SHOULD HAVE been fixed the FIRST time! They are acting like this is a first time diagnosis, as if they were not working on my vehicle not even a month ago. I would not recommend purchasing from Toyota because it’s very difficult to get someone to help when needing a service done. I always have a hard getting someone on the phone, and when someone does finally answer they are not helpful. They will transfer you to different departments until you get frustrated. No one will take ownership of the issue. They will just give you the run around and make you feel as if they wish you would just go away. You will definitely feel like a burden from the 1st call, to the 2nd, 3rd, or more. save yourself the stress because after a purchase they are not helpful when it comes to utilizing your warranty.

I am so pleased with the repairs done on my RAV4. I can always count on Jared Jones to communicate honestly with me about the condition of my car.

It was a pleasure to work with Alex the Internet sales manager. I've bought many cars in the past and get inundated with emails from most salesman about how they have inventory at blow out prices and then you get there and they either dont have that exact car or they dont mention all the packages you have to buy to claim that price. Alex was a no BS salesman though and honored the amazing prince on my new Camry SE. He guided me through every step of the process and i was in and out of the dealership in under 2.5 hrs which included time for getting appraisal on my trade in. would definitely recommend AutoNation and more specifically Alex.

Always courteous and professional service team at AutoNation South. They have kept my Corolla in stellar condition for four years, without high-pressure sales, just a heart to serve. I’ll be back there for my next Toyota!

Could smell gasoline in the service waiting room. It was uncomfortable. I?d recommend a better ventilation system

An oil change takes 2 hours. The old mileage sticker stayed in the window next to the new one. Cool. I don’t want to keep the floor board protector or the cardboard tag on the dash left as souvenirs.

My car's maintenance and inspection got knocked out at once - absolutely no complaints!

3 1/2 hour oil change With a 11am appointment time. During this wait time I was told my 2019 Sienna van had a fuel pump recall which could stall the van at anytime. I told the service writer to go ahead and fix it under the new vehicle warranty, with only 19,000 miles on van. I was then told it would take five hours to complete. Then after waiting, I was told they would have to order the part..... I reported the poor service I received to Mickey, the Service Manager. His only reply was they are short on people. I told him I would not be buying or servicing my vehicle with his dealership again!!!!

Service takes a while but it's worth the wait. Great customer service and the option to work while waiting is awesome.

My experience dealing with Mr. Greg Coy has always been great. Mr. Coy is a great asset to your company and I enjoy sending friends and family to see him whenever they need advise on their vehicles. Mr. Coy, Thank you for many years of excellent service. Sincerely, Olga G

Very good experience. I was given an online price that I thought was very good. I was concern because I thought price would change when I went to purchase. Wasn't the case at all. Price remained the same I even purchase a warranty that I would have normally said no to. I will definitely purchase in the future from Auto Nation. Patrick C. took care all my questions.

Service has always been good here. Never had an issue. Thank you guys for amazing customer service and exception treatment and care!!

Great Place! Great Service! The Service was Excellent!

Easy and quick check-in. The service representative kept me updated and touched base with me with any decisions that had to be made. He explained everything thoroughly and did not pressure me. Overall, great experience.

Jared Jones is the best employee! He has your best interest in mind from start to finish. I know my car is always in the best care with him in charge. I’ve even moved up north and continue coming down south because of how much I trust him. Can’t say enough good things!

I had an all around great new car buying experience thanks to Stephan and the whole team there. This was the 4th dealership I stopped at and there were no games unlike the first 3. I didn’t know much about Auto Nation besides the fact that they had the car I wanted on their lot. I am now very thankful I stumbled across them and they have earned a lifetime customer!

Service check in was 30 min. I’ve gone there 3 times and same issue. Also ordered parts and it took three weeks and lots of confusion and several calls. To me this is not excellent service. Round rock so much better.

In and out in a timely manner. Erik very professional and friendly

The wait, even tho I had an appointment, was over 4 hours!

4 hour wait for a oil change is unacceptable. I asked the person I scheduled with when it's the least busy. She said it's all about the same.

I’ve purchased two vehicles here and both times was fortunate to work with knowledgeable sales people who did not pressure me. I’ve always had both vehicles serviced at this dealership. I always schedule an appointment; regardless, I usually have to wait about 4 hours. Since there’s nothing within walking distance, it’s a long time to hang out, which is a drawback. However, the employees are always courteous, and I’m pleased to report that my vehicles have been trouble-free. The service advisor is always willing to answer questions and goes over the paperwork thoroughly. The dealership is providing outdoor seating during the pandemic, so there are no concerns about being inside with a crowd.

15,000 mile service performed just fine. Only complaint is the time - was at the service department for 2 hours. Service personnel very courteous and professional.

Excellent truck buying experience!! Brad Lisenby and Mike Ginther went above and beyond the normal call of duty to help me navigate locating and purchasing my dream truck. They worked around my schedule, came in just to help me, stayed late, and even delivered the vehicle to me as a courtesy! Brad and Mike were just as excited about my purchase as I was! Great service, great deal, straight shooters, no gimmicks. I recommend anyone looking for a vehicle to ask for Brad and Mike- they made me a lifetime customer of AutoNation Toyota South Austin - I will never go anywhere else!

Everyone was great! Love my car! Angel is a very attentive sales rep, he catered to my every need and returned my call and messages right away. I highly recommend this place.

Michael is great!

I specifically went to the dealership for a fluid top off and after my vehicle was serviced i get home and check ... and my fluids are still the same, looks like they didn?t even touch my vehicle

I sent a message to AutoNation that I was interested in a car they had on their lot and I received a call within 15 minutes of sending my message. I spoke with Stephan Vaughn who was absolutely amazing to work with. I live right outside of Houston and 2.5 hours away from the dealership, so he sent me the credit application by email first and after I was approved, he then discussed with his manager what price he could get me for the car and it was a little bit better than I had hoped, so I made arrangements to drive there that day to complete the purchase. Once I got there they did everything they could to get me in and out because they knew I had to drive back home. It was really the best car purchasing experience I have ever had. I received a call the next day from Stephan asking if I had any questions or issues once I had the car home and I just thanked him for everything he did to help me purchase this vehicle. It is absolutely beautiful!! FYI, I purchased the Toyota Highlander XSE in black with the red and black leather interior with the captain chairs in the second row. It was the only combo I wanted and the Autonation in South Austin was the closest place that had it and I am so glad I reached out to them. I highly recommend calling them today if you are looking to purchase a new/used car. Thank you!!

I had an absolutely wonderful experience at this car dealership. All the way from the moment I pulled in to the financing details at the end. I would highly recommend them and the wonderful sales associate, Cait. They will put you in what you want and figure out how to make it work in your favor. Super pleased and we’ll definitely continue doing business with them!

Customer service was excellent! They went above and beyond to take care of us and our vehicle. Very satisfied with them!

We recently traded in our 2017 Toyota 4runner on a 2021 Toyota Rav4 Hybrid. Our salesman Stephan was outstanding and very knowledgeable while explaining the different features in the new Rav4. I will definitely be back in the future when the new Toyota Tundra hybrid is released. Thanks Stephan!

Worst dealership in tx. Zero stars. Bought a brand new truck from them, got it home and it had dents and scratches on it. They drug thier heels just long enough so I couldn't return it. Then they sent the bank my wrong address so my first payment was late. They are very shady and can't follow through with what they say they will do.

Ask for Alex L at AutoNation Toyota! I had the pleasure of meeting him earlier this week from the recommendation of a friend. He was great to work with and you can tell that he cares about his customers. I never felt pressured to buy. He was very knowledgable about the vehicle he showed me. Also, he easy to talk to and he wanted to make sure I was well taken care of.

Auto Nation provide much service to me and they can save me money with my extended warranty with them.

Worst dealership in tx. Zero stars. Bought a brand new truck from them, got it home and it had dents and scratches on it. They drug thier heels just long enough so I couldn't return it. Then they sent the bank my wrong address so my first payment was late. They are very shady and can't follow through with what they say they will do.

Dalton Dewveall did a terrific job selling us our new RAV4! It drives and looks great and all is as expected and more. He was very knowledgeable, reliable and helpful. Paul Avalos helped too and between them we had a very good experience with AutoNation Toyota South Austin. Happy customers!

I received excellent service during and after the purchase of my used car. I had an issue with my car a few months after my purchase. I was pleasantly surprised that the issue was addressed completely to my satisfaction.

Awesome Toyota team and great service from sales Cait Lawson. Highly recommend this dealership for your next or new vehicle purchase.

Took my car to get a Air bag replacement done i was told it would be a hour to one hour 45 mins , when I got there I was told 2 hours, after the 2 hours car still wasn't ready then I was told I have a leak in my water pump, still trying to figure out how that goes with my air bag replacement, but I asked if they could check a horn fuse and was told I'd have to pay for diagnostic test $80, but I was told about a water pump that would cost me over $700. to repair by them I declined and it took another hour to get my car, still haven't seen any signs of water pump problems no leaking water, no running hot. This wasn't a good first time visit for me at all.

Arrived at my scheduled time, and was in and out in an hour. First 5000 mile inspection of my new RAV 4 - no issues :) Liked the fact they have a seating area outside to minimize Covid risk. All employees diligently wearing masks. Very professional. Efrain Cortes was very knowledgeable and answered a few questions I had on my vehicle. Great job!

Excellent service repair all the time. The service advisor's and techs are experience in their profession of work they provide.

Great customer service! Very short wait! Overall great experience!

I purchased the Cosmetic Wheel Protection with my 2020 Camry Hybrid 18 months ago. I worked with Service Advisor Aaron to request repair of curb scraping on three wheels. He was very helpful and hired Rim Recon to repair my wheels. They came to my house and made my wheels look like new again.

For almost seven years now, Jared has been my service provider at Autonation Toyota, and no matter the car, he's always made sure I was taken care of with the most excellent service!

Art Gomez made my visit complete, affordable and on time. Have been coming back to him for last six years.

How well is this place for first time buyers with bad credit ?

Went to this dealership yesterday around 6:45pm with my spouse. When we walked in there was no one at the reception desk to greet us. A few employees walked past us and didn't say anything. Finally an employee walked inside and asked if we'd been helped. We said we wanted to test drive a Rav4. He said "hold on I need to fix my watch", and then continued to adjust his watch while we stood there. He asked if we wanted to buy today and we said no, looking to buy at the end of the month but want to test drive today to get a feel for it. He asked what trim level and we said the XLE and he said "All the Rav4's are the same, you can look at any of them". We opened the one he pointed to and realized immediately it was not the XLE we asked to see. We asked which was the XLE that we had asked to see and he pointed to the one next to it. We got in the car to test drive and the second we got in he said "Turn the air on" not even please or can you. This made us want to get out of the car that second because he was incredibly rude. We said we'll just go for a quick drive, don't need to drive on highway and he didn't say anything. We rode in silence, and when we got out we asked if he had a business card to be polite (not that we would come back anyway because of the terrible service) and he told us he didn't have any because another employee hid them from him. He said "You can just come in if you have questions" and then we left. After leaving we realized he never even took our licenses, asked our names or even put a dealer plate on the car. We have a Toyota currently and were really interested in the Rav4, but after this experience we definitely won't be buying a Toyota.

Brought my 2019 Tundra in for routine maintenance. Received a call from Art Gomez in service telling me they found a crack in my radiator during inspection. I had no idea the problem existed. I appreciate the professionalism of the service department to communicate an issue that would be covered by warranty.

Art Gomez made my visit complete, affordable and on time. Have been coming back to him for six years.

This place is absolutely awesome. Charles I think his name was took great care of me. He was very communicative, honest, and timely. My car looked absolutely amazing once finished. I couldn't have been any happier. Looking forward to seeing y'all again.

I went to ANTSA to buy new tires for my 2003 MR2 Spyder. I know this is now an "old" car, but I didn't expect the service center to basically tell me to go away. The OEM tires have been discontinued and Toyota has no options or advice for keeping my Toyota on the road, just "go somewhere else". I purchased this car (new) from Champion Toyota (before it became AutoNation) and have always had it serviced at AutoNation. I'm disappointed they they, at the very least, did not have some plan or published advice for dealing with discontinued parts.

Dropped my Tundra off on Thursday to check the front Wheel well/Shocks and TMPS sensor as I hit a curb and needed an alignment/balance/rotation and knew that for sure, was even early arrival to my scheduled appointment. Was communicated with on Friday night regarding recommendation of 2 front tires, front brakes, brake fluid flush, and alignment. I verified everything but the new tires as the current tires were less than 1 year old, I understand the upsale and also understand it needed to be done. I was told it wouldn't be ready until Monday. My neighbor dropped at the same location on Friday without appointment for air bag recall and was out the door in 3 hours. How did HE go in a day later and get pushed ahead and out the same day and it took mine 4 days to complete? Upon collection on Monday the exorbitant bill came as expected, it's why I go to Toyota, for the part and experience knowledge so I didn't mind the additional recommendations, but then I was told the TMPS light was still on after I asked about it. There was no communication prior for repair/cost of it and I expected it to be off as that was the original reason for coming in and it was communicated with the service rep at arrival. Now the Rep was personable, polite and understanding, but I had to prove to him that he did not communicate that repair with me as in the same breath he told me it'd be $350ish dollars after Toyota had my vehicle for 4.5 days, and I only assume another day without my vehicle. Toyota doesn't need my advice on business, but that is insanity. What you should've done is replace that $60 sensor on your dime and expedited the service because you dropped the ball, held my truck for 4.5 days, didn't not communicate the issue with me as you already had a customer that agreed to the already exorbitant additional recommended repairs, especially since you had the tires off once already. This is absolutely ridiculous. If all customer service is like this you should be disappointed.

On time, quick and responsive. No attempts of upselling.

Definitely not coming back, Toyota south keeps consistently disappointing me. Today I took my car for an oil change, appointment scheduled at 7:15 am. Advisor Tony said he would text when they’re done. 9:00 am I ask if he knows about how much longer, without checking, asking or calling anyone he said 15-20 minutes, I asked, 2 hours for an oil change? To what Tony replied “ yes sir, sometimes we’re that busy”. I was able to see my car in a parking lot from there and I asked if that was mine, he said yes, which seemed strange, I asked if they hadn’t even started working on it, he then checked his papers and realized they were already done with my car. He failed to text, he gave me a time estimate without any reasoning behind it. Jus awful experience, I’m glad I approached him and ask him other wise I would have been there all morning waiting for him to realize my car was read. I’ll go to the Mazda dealership next door next time I need an oil change, much better service and facilities.

Great staff, Eric was easy to talk to and got me what I needed.

My sales person which is Michael Fausto was extremely awesome he got me my 2021 Toyota corrola which I love so much thank you for making it happen and good customer service he explain every detail got me a good deal .very pleased with my purchase.

Thank you Brad and Daniel for helping me with this process! I made the drive from Fort Worth to Austin to get my dream car and they made sure to take care of me and get me the best deal possible. Such awesome, caring people! Highly recommend this location to anyone and everyone.

I was waiting 4 hours and a half to change oil and tire rotation. When I asked to the clerk he looked at me and said "Oh, I though you were gone" Rude with costumer, no people skills. In another hand they did not change oil because my car still saying maintenance. I payed $ 176 dollars just for tire rotation. I do not recommend people to go that dealer.

Our original purchase of this Highlander was with Ruben and I can’t say enough about how good his customer service was. He cared about what we were lookinpg for and made sure we got that product. We just did our first 5000 mile check up with Effie in the service department. Again I care speak highly enough of how good the customer service was. The process took less than an hour and if he made sure that he called me to let me know the car was ready for pick up. This is my second purchase from AutoNation Toyota South Austin and I will use this company for all future purchases.

I have taken my Camry to Toyota South Austin ever since I bought it 19 years ago. I think that speaks for it self. The staff is friendly and I have been satisfied with the service.

Easy, reliable & trustworthy. (Didn't push to upsell.) Good guy.

HORRIBLE CUSTOMER SERVICE! GO ANYWHERE ELSE. The sales team is extremely rude. The person that came to talk to us DENIED to take us to test drive the car that we were thinking about buying. He questioned us if we were serious and if we were actually going to make a purchase. When we asked for his name he literally ran away and refused to respond. I got inside and no one cared about my situation. Absolutely disgusted by this company. I’m also filing a formal complaint with Toyota since we unfortunately have a Toyota RAV4.

HORRIBLE CUSTOMER SERVICE! GO ANYWHERE ELSE. The sales team is extremely rude. The person that came to talk to us DENIED to take us to test drive the car that we were thinking about buying. He questioned us if we were serious and if we were actually going to make a purchase. When we asked for his name he literally ran away and refused to respond. I got inside and no one cared about my situation. Absolutely disgusted by this company. I’m also filing a formal complaint with Toyota since we unfortunately have a Toyota RAV4.

HORRIBLE CUSTOMER SERVICE! GO ANYWHERE ELSE. The sales team is extremely rude. The person that came to talk to us DENIED to take us to test drive the car that we were thinking about buying. He questioned us if we were serious and if we were actually going to make a purchase. When we asked for his name he literally ran away and refused to respond. I got inside and no one cared about my situation. Absolutely disgusted by this company. I’m also filing a formal complaint with Toyota since we unfortunately have a Toyota RAV4.

I visited this location on 3/23/2021 inquiring about their 2020 RAV4 AWD inventory. Abbi took my information and let me know she would send an email when new arrivals matching my request came in. Later that day she sent me an email for a great deal on a 2021, which was lower than any of the 2020 models I have been looking into. I set up an appointment for the next day to come in and test drive the vehicle. My whole experience with the staff (Abbi, Stephan, and Vince) involved in my purchase were wonderful. I am very pleased with my purchase and the ease of the entire process. Looking forward to servicing my new vehicle at this location.

I have owned 3 Toyola Avalons and bought all of them from AutoNation South Auston. They have been good cars, but the real reason I keep coming back is because of the outstanding service department. Gary Coy has always taken care of my needs in an outstanding and timely manner. I have brought several friends to Toyota--because of Gary Coy. I will continue to see him when I need service. Thanks, George Kennebeck

The Last time I was there I had waited in the waiting room for an EXTRA hour and a half after the job was completed because they assumed that I had left but the representative that had my account walked by me approximately 4 to 5 times without him saying a word I had to go to the back to see how much longer would it be then he told me that he had called me I told him I’ve been waiting for over 5 hours just saying he could have just walked to the waiting area and found me I was right there. Thank You.

Had a lovely experience Laura Padilla made it easy to be able to find the vehicle I truly wanted and deserve . I was in and out with finance would say I was no longer then 3 hours highly recommend for your next vehicle purchase

Excellent service dept.

Barry was a great salesman and helped close the purchase. the sales director was great and the financial man was understanding. I really liked dancing for the sales staff when the announcement was made about the purchased. I would like to do a commercial by showing my appreciation and dancing. Brought the 2016 Toyota Camry 8/11, then went to Canada 8/12, back home 9/8 after driving 6,,000 miles on the trip. The car performed great during the trip. Sincerely, Burt Carpenter

Henry helped me get set up, and I could not be happier with my purchase. Buying a car is always a big step, and I appreciate the care and attention I received here!

AutoNation Toyota South Nation set the bar across the board for a perfect customer experience. From the moment I stumbled in and inquired about selling my car, Christopher was supportive and extremely knowledgeable; not only about reselling/trading my car, but in walking me through purchasing a brand new car as well! Found the exact vehicle I desired, 2021 RAV4 and traded in my 2018 RAV4 for a very fair price. Alfredo was also able to provide me with the best finance offer. The process was a 5 star experience! Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I highly recommend this dealership.

Excellent customer service Thank you very much Paul Avalos When we visited here his attitude was very welcoming to us Already we were decided to buy car from him He is very nice and humble Very outstanding Thank you again Paul 🙏

I want to give a shot out to Michael Cavitolo and Alfredo Salazar!! These guys helped me so much. They continuously made sure I get the best deal that Toyota had to offer. As frustrated I was getting and me calling into work losing money. These guys still kept going above and beyond for me. I wanted to give it a 4 star for the long wait, seeing ppl going into finance before me and being there over 6 hours. But these two gentlemen didn’t deserve that! They deserve 5 stars all around!! Thank you guys for your great customer service and getting me Into a new car!!! You’ll definitely see me coming back.

Thank you Micky the service manager at Auto Nation for the great service as usual you do your best . There is another Toyota dealership a few miles away from me but I chose Auto nation south which is about 30 miles away for the great customer service! Thank you again Micky!!!!!

I have two car I got here, and I have sent two friends why also purchased their cars there, but the problem is collecting their referral money. my salesman has me waiting going on 3 months, I've called and no answer. I've called their corporate office to see if they could help me out, but no chance. so now I can only say good cars but they need help on service after the sale

Thank you Micky the service manager at Auto Nation for the great service as usual you do your best . There is another Toyota dealership a few miles away from me but I chose Auto nation south which is about 30 miles away for the great customer service! Thank you again Micky!!!!!

I bought a warranty package for 90000 miles when I purchased the vehicle, at the time of purchase I specifically asked and made sure oil change was included, when the time came for using the warranty the first oil change they did not charge me the second oil change at 17k miles they charged me $85. The rep who helped me first told me the warranty was canceled then she said the warranty does not include oil change as it?s only for major maintenance.

I had an appointment with Mr.Tony on 03.30.21 He was very polite, patient, and kind. Thank you for your help and the great service.

Purchase was quick, but after the first 4-5 days I wasn’t feeling good about additional packages and support they sold me on. I called them up just a day past the 5 day return policy and they moved heaven and earth to redo my agreement and get me money back on the extra stuff. They likely didn’t have to but Isias was attentive and supportive in getting me to anyone who could help. The general manager was attentive, listened very well and got me back to the finance manager Mike that I had worked with originally to settle the deal. Mike moved quickly and had the papers out for me ready to sign and just as described over the phone. Now I’m much happier with my purchase and I appreciate the effort they put in the make it happen. Thanks.

Very professionally handled. Everyone, especially Cait Lawson who worked with throughout the process, were very great to work with. We appreciated their efforts on our behalf. Thanks to all.

I had a great experience. The whole team was great from sales to finance. They earned my business.

I drove all the way from Lewisville TX to Austin to get my new RAV4 Limited. I worked with a young lady named Abbi Gasse and she did a great job in making the magic happen. I would recommend Abbi and AutoNation Toyota South Austin to anyone, it’s worth the drive.

Very professionally handled. Everyone, especially Cait Lawson who worked with throughout the process, were very great to work with. We appreciated their efforts on our behalf. Thanks to all.

Great experience with the service department. Tony listened to what I needed & got my truck in and out super quick.

Despite them being busy, they got me in fast, were responsive, and the service was done quickly.

I bought my vehicle in the beginning of November 2020 and a week later decided to cancel the add ons I had purchased. I was told this wouldn't be a problem and I would be credited the amount back to my total amount financed. After almost 5 months of back and forth, I still have not seen the money come back and which I am still earning interest on. I keep getting answers that say it should be any day now but this has been going on for months. My last email asking for an update has gone unanswered. I will say that the sales customer service was good and the initial interaction with the finance department was good, but this experience with the financial piece has left a sour taste in my mouth. This was my first time buying a brand new car and it will likely be my last time after this experience.

Jarred Jones in the service department is awesome.

Called and made appointment. Simple 30K service: oil change, tire rotation, check/adjust fluids, change air/cabin filters, complete other inspections on brakes/hoses/etc. free general multipoint check. With an appointment it took three hours. Not sure why an appointment was necessary. Made appointment assuming my wait at dealership would be shorter. All employees basically courteous.

I came in to purchase 2 brand new Toyota Corollas but was interested in trading one of my vehicles as part of the transaction. The vehicle I was looking to trade had a KBB trade in value of $19K-$21K. Autonation Toyota offered me $12K. When I stated their offer was way too low they tried to explain that it was based on the market (not sure what market they were referring to). I would’ve expected an offer closer to KBB’s trade in value but I assume they thought I would take their ridiculous offer. I stopped by CarMax and sold them the vehicle for $21K without even needing to negotiate and took my business to Round Rock Toyota to buy my new Corollas. Autonation, not everyone that walks in to do business with you is clueless.

Worst dealership in tx. Zero stars. Bought a brand new truck from them, got it home and it had dents and scratches on it. They drug thier heels just long enough so I couldn't return it. Then they sent the bank my wrong address so my first payment was late. They are very shady and can't follow through with what they say they will do.

Routine annual inspection and oil change. Jared Jones was my advisor. He’s excellent always provides great customer service. My car was washed to boot!

The trick is to form a relationship with an agent. Greg has been great for over 5 years. Greg has been wonderful helping take care of what the car needs and working with what my teacher budget allows.

My 2016 Camry was thoroughly serviced. It did take 4 hours, but it is in tip top shape now.

My salesperson was Reuben Gallegos. He was friendly and helpful in getting my deal done on a Rav 4 Limited. They were able to beat a quote on an out the door price from another dealer. I'm happy about the price I paid and my son is thrilled with his new Rav 4.

Aaron B was the service advisor and did a great job in communicating the process. He also identified any customer service opportunities to make the overall experience a great one. The crew took a little bit longer then he estimated, but they were busy! He still found a way to make the wait worth while. Great work Toyota for having a wonderful service advisor like Aaron. I will be coming back for awesome service!

Tony did a great job! He helped explain why I needed the service that I needed, and my car runs much better now! I came without an appointment, and they still took care of me, and they washed my car!

Appointment time was honored, no wait, excellent customer service by service advisor, Art Gomez!

Horrible process just to get an oil change! Took them over 90 mins and my car and paperwork was ready in less then 60 mins. Then they wanted me to approve over $500 of unnecessary service. They really need to clean up their service process.

If I could give this zero stars I absolutely would. I regret buying my vehicle here and service is even worse. If you make an appointment for an oil change expect to wait over 4 hours. The people are the absolute worst, no matter who you talk to expect a problem. The manager should not be a manager with his customer service skills or even the rest of the staff. The only reason I come here is because I bought the Toyota care plan for free oil changes and I so regret that decision every time. GO SOMEWHERE ELSE!

Tony did a great job. He helped explain why I needed the service that I needed, and my car runs much better now! I came without an appointment, and they still took care of me, and they washed my car!

Drove 2 hours ready to buy a car, test drove it and started signing paperwork. At the end of the day I wasn't able to leave with the car because the inspection was expired. Said I wouldn’t be able to leave with the car anyway even after I signed for it. Had to drive 2 hours back home without the car I got my hopes up for. Not going back. Should’ve been more prepared especially for a customer making a longer trip

Very nice and helpful people they made my experience very enjoyable thank you AutoNaition Toyota.

The service department with AutoNation Toyota South Austin is amazing. Jared is extremely professional and helpful. He goes above and beyond to provide excellent service to all of his customers. He has been my service representative for more than two years and I can always count on him to expedite the service and confirm it was complete. While waiting for my service, I heard numerous customers discussing their satisfaction with his service.

My partner and I went over to Auto Nation on Thursday 3/18, as soon as we got off the truck we saw a sales person but he did not bother to greet us. We thought he was busy but also knew that was very unprofessional, we have both worked for a dealership and we know how business works. Anyways we went inside the used sales department to find a sales person because we were there to purchase a Tacoma, we had our financing all figured out, we just needed to find a truck. No one greeted us and there was 3-4 sales men sitting on their desk. So, we decided to just leave but first we went over to look at a Tacoma, another sales person came out but went straight to a guy that got there after us, by this time we didn't care and we got on our truck to leave but this young men came over to our truck and knocked on the window and asked if we needed help. His name is Dalton Dewvall, the best sales agent Toyota dealership has. We told him that we were about to take our business somewhere else and all his co-workers are very rude and unprofessional. He apologized and took us inside the store, asked what we were looking for. We went out for a test drive and decided to purchase the truck he showed us. We recommend him 100%, very professional and will make sure you are well taken care of until you leave the dealership. I am giving them 5 stars but they are really meant for Dalton. Look for this gentleman when you visit South Austin Auto Nation.

Aaron was upfront about wait time, did not push any additional services, and was clear throughout the appt. Being new to this city, I was worried about finding the right service center, but they’re great here.

Service advisor was very kind. Everything went well!

I hate car shopping just as much as going grocery shopping. Plus, I am a seasoned salesman and have never liked car salesman. I felt the were pushy, did not have product knowledge, and doesn't listen to you. However, when Andy with AutoNation called me about the inquiry I submitted, I was very direct. I told him what I wanted, what I did not want, and told him not to waste my time or his if he could not work with what I was willing to do. However, Andy politely said, "I Got You". I liked the confidence and moved forward with Andy. I can honestly say, Andy is an aggressive, knowledgeable, and to the point type of Salesman. I could not have been more impressed. He worked his butt off for me and as a salesman, I can verify he is a seasoned and legitimate salesman!!! I love my Jeep and will be back for that Lexus :)

Thanks so much to Brandon L and Epi for helping me service my car. Super nice and quick service. Really appreciate your help!

I was told the wait for regular maintenance for my 1:15 appointment would be 1-1.5 hours long so I decided to wait and not get a ride home from my husband. After 2.5. I text to ask how much longer. I was told it would be another 1.5.- 2 hours more! In the end my 1.5 hr appointment became an appointment which was over 4 hours. No one kept me updated. I had to text to ask how much longer each time. The last comment of “ 10 more minutes” was really 30 min. I had the transmission fluid changed. It cost $279. I called a transmission shop and for my make and model and mileage that same job would have cost me $89.95. I will no longer take my car to Toyota dealer for maintenance.

Went to AutoNation Toyota in South Austin and had a fantastic car buying experience. I’m the wife of a car dealer in another state and was truly impressed by how thorough and customer oriented the store is. From Henry our salesman to Lester the finance and insurance professional they took care of my nephew very well and he walked out with a brand new RAV4. He was in the market for a used car but bought new because the price was right and our sales guy was on the ball (with integrity). One can tell that the store is managed very well with well trained employees who do care about customer satisfaction.

The service was good, but it took 3h to be complete a simple 20k maintenance .

Tony was an amazing person , highly professional, polite and courteous. He patiently answered every question fixed my car in a jiffy

I shouldn't have to unsubscribe to avoid the incessant "review your service" emails. Oil Change/Regular Service (ToyotaCare) was a 3 out of 5. Pestering me with multiple emails from a "noreply" account gets you an overall 1.

I didn't buy my 2013 Prius there, but I have relied on AutoNation Toyota for service on my vehicle since I bought it in 2013. The service I have been provided has always been courteous, friendly, professional, and effective, and my recent visit for 90K scheduled maintenance was no exception. My service advisor, Ephrain, had worked with me a time or two before, and was as helpful as usual. I am obviously a satisfied customer!

Smooth process from start to finish. I usually hate the buying cars because of all of the BS that comes along with it. Our sales team was upfront and honest. I'm still waiting on our spare tire which I didnt notice was missing until the day after delivery,(that's why 4 stars v.s. 5) but other than that, I'm totally satisfied.

Heather was so amazing and professional throughout the entire process of me looking for a new car. She was informative, very patient and was there to answer any question I had with no problem. Thank you so much Heather! I am loving my new 2021 Toyota!!

We want to thank our salesman Josh Conley!!!! This was the fastest and best purchased we have ever had. He was patient, kind and got us exactly what we needed. His knowledge on the vehicle was great. So many new features I’m excited to use on my new Toyota Highlander!

Made us wait 2 hrs to tell us they couldn’t help us smh

Had a 9 am appointment for 2018 Prius IV Touring 25,000 mile maintenance. After 1 & 1/2 hours service advisor recommended performing 30,000 maintenance because I’ve had the car for 2 & 1/2 years? $729.96 and an additional 1 & 1/2 hours later car was ready. This included an $59.99 charge for environmental disposal fee and shop supplies as well as a charge for changing oil which I have never had to pay for before. I did appreciate that they washed the car. No one explained why it took so long to start working on the car when I booked my appointment well in advance. I did not appreciate high pressure used car sales pressuring me to get my car evaluated for trade during my 3 hour wait.

Michael Cavitolo was our salesperson and he was awesome. He was patient and professional. I also appreciated that when he wasn’t completely sure of the answer to a question we had regarding hybrid vs. non-hybrid, he immediately asked someone else and brought them over to explain it to us. Between Michael and manager JD Mendez, we were able to buy a new Rav4 at payments we were happy with. Thanks so much y’all!

Shout out to Angel on helping my daughter with her first car! Very knowledgeable, explained and showed us all that her Camry has to offer. Thank you for being patient, not rushing us and answering my 100+ questions! Respectful, professional and honest. 👏

Never tell a customer that has nothing they can do for you on a new vehicle under warranty. Bad customer communication.

My Service Advisor, Brandon Large is awesome!!

Art Gomez is great! Top notch service!

They should manage time better. They said my car service will only take one hour and it ended up to be more than three hours.

I bought my car from here before it was AutoNation and got free oil changes for the life of my car. If it was not free I would not bring it here. They "schedule" you appointments, but your car isn't seen any where near the time you're scheduled. My average wait for an oil change is two hours even with being scheduled early in the morning. They also don't tell you to expect a wait so you don't plan to drop it off, and end up having to wait the full two hours. If you bring your car here, I suggest planning on dropping it off so you don't waste 2+ hours of your life in the waiting room.

Jared Jones and this decided service staff are hard working and honest. I would recommend you taking your vehicle to AutoNation South for your service needs.

Fast and friendly service. I?ve been coming here since 2005. I rarely have a complaint.

I had a fantastic experience purchasing a used truck with Salesperson Luis from this location. He really went above and beyond to take care of my concerns and delivered the vehicle with a bow-on-top (figuratively). 10/10 would use again when I look for another vehicle.

Michael Clark took good care of me and my car. Thank you, Britt

I just want to say I had a great experience with Auto Nation. Andy walked me through the whole process, being new to financing. He was very patient and attentive and helped me get a fair price on my car payment.. if you go to auto nation ask for Andy!

I took my car in for the required maintenance. I have been assigned a service agent, Tony Do. He met me at the car, gave me the details of the work required, along with the costs. He was very pleasant, knowledgeable, and efficient. During the multipoint check, he notified me of some additional work recommended with costs giving me the option to have them complete it now or next service. The car went in at 7:00 am, and I was out by 9:30 am. Everyone wore masks, and kept the COVID-19 distances in the waiting room. I was totally satisfied with the service.

I took my 2015 Toyota Camry Hybrid XLE to AutoNation without an appointment on March 8th at 8:30am. Mickey Hadley is is one of the service managers who quickly responded to my concern that my hood safety latch would not release in order for my hood to open. He immediately had the problem repaired by one of his service personnel. I was impressed with how friendly and understanding Mickey was in resolving my problem.

They are very professional and let you know what each service does prior to doing then and how much it will cost, they complete the work in a very timely manner and let you know exactly when it is done.

My experience at AutoNation with the service manager assigned to me was the best I have ever received. The varied multiple issues with my daughter's 2013 Toyota Prius V were specified to me in detail on paper, charges explained, my questions answered, and all items corrected, even the safety inspection I forgot to mention again when I returned on a second day for installation of an ordered part. His competent manner and courtesy took the stress out of getting the multiple repair and maintenance services, including recalls, needed.

Excellent service, efficient and timely

I didn't know you could submit your credit for a vehicle and get approved just to find out that it sold. I was ignored and disregarded and not one manager tried to help the situation. I guess being a female it makes you invisible to all of the sales associates. I came back in after being told they would right their wrong. Stephan would've made me wait another hour before tending to me. Luckily, Keston Makil came and helped me find what I needed. However, outside of that the rest of it was even more of a [non-permissible content removed] show. I came to the location before 2 and didn't leave until 9:40. Financing was laughing and cutting up even though I waited to COMPLETE the already approved loan for at least 2 1/2 hours. He even acted surprised that I was still there. I was not even given floor mats in a 31,000 truck. I am going on every site to leave the review that they so deserve. Keston was so kind and helpful, but I think he should find a better car dealership to work for.

Toyota South is the best because technicians are fast.

Great service and a team that is willing to do what it takes to help you. 👍🏻

I took my car in for the required maintenance. I have been assigned a service agent, Tony Do. He met me at the car, gave me the details of the work required, along with the costs. He was very pleasant, knowledgeable, and efficient. During the multipoint check, he notified me of some additional work recommended with costs giving me the option to have them complete it now or next service. The car went in at 7:00 am, and I was out by 9:30 am. Everyone wore masks, and kept the COVID-19 distances in the waiting room. I was totally satisfied with the service.

No customer service. You will be peppered with questions, but none will be answered. Poor communication and the setting of your appointment time to visit are what is their priority.

Great service and very timely! Tony and Jared J are da bomb!

I bought a 2020 tundra from here and had a great experience. I went to charles mound toyota and cedar park toyota before settling on buying from here. the staff was knowledgeable and listened to what I want. especially Melissa Davis in sales who was incredible. I could write four paragraphs solely about just how wonderful she was. id recommend autonation toyota to anyone and especially buying from Melissa who did great at answering all my questions, listening to what I wanted and making the experience fantastic & smooth.

Caitlin Lawson is amazing! She helped get my sister and I in brand new 2021 Corolla SE’s. The process was very quick and she’s super friendly. The finance guy, Vince, was extremely helpful. Very quick, professional, and easy process for us. 10/10 recommend!

My experience with this dealership was great. Mike cavitolo is one of the best sales representatives I’ve ever spoken with he was super professional and helped me get into my dream car! Wish I could give it more than 5 stars!!! Highly recommend this place if your looking for a good car at a good price!

Charles from the Collision Center was so helpful and communicative. He made the experience seamless and friendly. I highly recommend !!!

Once you drive off the lot you will get ignored! Bought a vehicle 2 weeks ago and can not get any response on having my paperwork sent to me, I referred a friend before I realized what was going on. I am also being charged 6k more then the price I was told. Very disappointed.

Took in my sisters Toyota Corolla for a recall. Our family has been buying toyota’s for over 40 years but my mom who speaks little english called me saying a man named Art was making her feel that it was her fault for not getting it serviced. (Service department in the back) I have never been so heated in my life. I hope you change your employees attitudes and how they treat people when your company screws up. I’d love to have a conversation about this matter moving forward.

Came from out of State to purchase car. Filled credit application out on line and told them wanted car. Took 4 hours to do whole process including another credit application. Should have been faster out the door under our circumstances.

I have been using Autonation Toyota to service my vehicle the past 6 years. The first few times I selected any advisor and would receive ranges of customer service. During those times Greg assisted me, he provided me great customer service and resolved any issues I had so I have used him as my advisor whenever he’s available. Greg has told me many times to call him if his posted schedule is full and he would find a slot to help me out. Rather than bothering Greg I go to Epi who is great as well. Greg doesn’t push on repairs and lets me know if the next repair is a big one or if something will need to be worked on next. The lobby is always clean as well as the restrooms. They provide coffee/tea for free and there’s a soda and snack machine to purchase.

Great place to purchase and service your vehicle! Super friendly and knowledgeable staff!

Muy exelente servicio

Accurate service but took almost 5 hours which was twice as long as promised.

Where do I begin... my best friend recently went here and trusted them to make one of the biggest purchases of his life. He was ultimately happy with the car itself but he did not enjoy the process looking back. His needs were not actually heard. The salesman he worked with was very pushy and over sold him. My friend told him what his budget was but the salesman only brought him cars over his price limit, insisting he sit in the car, take it for a drive, etc. He even lied about features included in the car (i.e. sunroof) which was NOT actually included in the car that was delivered to my friend. Again on the part of him not actually listening to his customer's needs; ignoring the fact that my friend is working with a limited budget, dealing with bouts of pandemic unemployment, and manual labor to get by, the salesman snuck in additional extended warranties which HE DID NOT ask for. He was initially shown a price of $164 per month to pay but instead ended up paying $238 per month! They bullied him into paying this amount and I don't agree with sales practices like this. As someone who's worked in sales their entire life, I cannot stand seeing these old school low bar tactics in use to fill their own pockets. It's people like this that give sales people a bad name. They need to pause and listen to their client's needs, like seriously listen, and look for a win-win instead of selfishly maximizing their sales amount. Do not go here if you're actually looking to get consultation on a big purchase. They clearly do not have this style of thinking in their sales department.

First routine maintenance for my 2020 RAV4 took two hours, though I was told it would be a one hour wait. I was not updated that the work would take longer than expected.

Was upset at first because my service advisor left mid afternoon, but the service was picked up by another advisor. Work was done appropriately and the vehicle was ready when they said it would be. They went to extra trouble to have Toyota refund a bad battery and the advisor was very courteous.

Everything was amazing from start to finish. The sales person, sales manager, and everyone else was very transparent and professional. There were no hidden fees or surprises when we showed up and purchased our new Toyota Tundra. I highly recommend this dealership and sales person Michael Fonseca. Thank you!!

Recently purchased a 2021 Tundra from this dealership. We love our vehicle and love how they went above and beyond to hear us and meet our needs.

Epi was great as usual. Immediate attention, detailed explanations, follow up on actual service and follow up when work was completed. he is the best.

Stephan made the whole buying process very easy and strait forward. From helping me pick the car and features to getting through the buying process and not having to spend hours and hours at the dealership to finalize everything. Will forsure be buying our next car from him and Autonation again.

AutoNation Toyota South Austin's service department always takes real good care of us. Thanks to them we have been able to keep our cars for far beyond 100k miles. Art Gomez is a great service advisor to work with!

Isaias was a pleasure to work with. He made it a painless experience. Could not have asked for a more helpful salesperson. Financing was a breeze as well. Thank you!!

I was very satisfied. They were very professional and knowledgeable. Would definitely recommend.

Jared Jones is the best service advisor. I know my car is well taken care of.

Everything went well with the sales transaction. Treated me with respect n all questions were answered bout the vehicle. It was a blessing for me to drive off the lot without a down payment and get the vehicle I desired. God is good all the time. Steven Brown

Michael has helped me a lot with my first car. He tried everything he could with me and my friend. I am glad to have a trusted friend and have a trusted serviceman. I started off with wanting a small used car and he helped me get a brand new 2021 Corolla. Ever since I’ve had it I have fell in love with the vehicle. I don’t think I would have liked the other one I was going with. I’ve managed it financially and they have helped me sense then answer all my questions about the car.

Michael Cavitolo and Ali have been amazing with the process of getting my new car. They always go above and beyond to take care of their customers and it shows. If you guys are ever in the market for a new car I definitely recommend Michael Cavitolo and Ali!

I came to AutoNation Toyota South Austin after looking at some vehicles on their competitors lot that I was not impressed by, including their customer service. The salesman that helped me (Dalton) was very attentive and willing to let me look at any vehicle I desired in full detail. At no point did I ever feel rushed or as if I was a burden to his day. He did an amazing job at providing suggestions on other options and he also took the time to show me the vehicle's carfax. I would like to thank Dalton and the sales team at AutoNation Toyota South Austin because they helped me find my dream car at a truly AMAZING PRICE. If you are not sure where to go, I suggest starting here and save yourself a bunch of time.

Deborah was awesome! She was helpful and sweet. Highly recommend her for a smooth and easy service.

At AutoNation Toyota my sales man, Michael Fonseca, was extremely responsive, knowledgeable, and actually listened and brought me the deal I wanted on the first submission. He was with m e throughout the process and afterwards as well. The people there are relaxed and try to work with me at every step. Its a very pleasant place to buy or lease (which I did)

Really bad attention.

We had a scheduled appointment with a representative (Michael F.) who, when we arrived, turned out to be busy and gave us to another person (Patrick B.). That toyota representative was HORRIBLE!!! He was all over the place, a complete scattered brain that tried his best at being friendly but was pretty rude towards the end of our transaction. When we asked him what we were signing his reply was, "I don't know, I just do what I'm told," and he became irritated when we told him that our trade in was worth more at CarMax. I felt like after that his tone changed. Overall, we came here because we found a GREAT deal on a vehicle, but sadly, not coming back to purchase a Highlander. The only saving grace was Vince the financial services rep. and Michael, who were both very pleasant at the end.

Great job and did in a timely manner. Art communicated timeline very well. Thanks

My experience at AutoNation Toyota south Austin was great. I got the truck I wanted and was in n out in no time. The staff were very helpful and made the buy as painless as possible. Our salesman Isaias was great.

Fast and efficient, applied for price on line and sales person kept that price

My servicing went well, but after the longest wait I have ever had for my servicing - I found out that I could have had a complimentary carwash - why have I not been offered this in 11 years and 3 Highlanders??? I just happened to overhear it being offered to another customer.

I had a great experience purchasing my first car. Everyone was so helpful in helping me find my dream car. Eric was extremely helpful and I highly recommmend him.

Always a pleasure doing business with Auto Nation. Jared in the service department always goes above and beyond with meeting our needs with our Avalon and Tundra.

They are so professional and swift!

I had an awesome experience with Toyota I went expecting to be denied just like at the previous dealers and was given a great deal thanks to Michael Cavitolo him and his team got me in and out best service I’ve ever had hands down.

4 hours for an oil change is way too long with an appointment.

Worst car buying experience so far. Showed up to look at a Buick that ended up being too small and had a noticeable dent in the hood. Ended up finding a Malibu and we started the paperwork. We ended up leaving without the car because it was the end of the day and the banks were closed. We were told they would work on our deal as soon as the finance manager came in the next day. Waited all day and I reached out to find out what’s going on only to find out they had been working on selling us the Buick and not the Malibu that we wanted. We were told the lender wouldn’t approve the Malibu because the total cost of the car was too low???? Ok... whatever.... decided the next day to give them another try and picked out a Maxima. I reached out again to check on the progress with the financing only to be told that someone went into the office of the one of salesman I had been in contact with and sold the car to someone else! They clearly did not give af about me or my time.

Horrible experience . Salesman will not stop harassing me. They sold us a broken van and will not take it back. They’re offering 2k less than they sold it to us for because it was broken even though it was sold off their lot.

Art Gomez is a very special advisor, he has kept my truck in perfect condition. I have had no problems with my truck and will keep it till it gives up itself. Will continue to go to Art until he decides to not keep us

Service was excellent and covid 19 safety ruleswere observed.

Had a wonderful technician to help me. Hope to have him in the future as well.

My truck was ready when promised. Jared Jones has always been helpful and I have no qualms about recommending him.

Our experience at AutoNation is so great, we have decided we will never go anywhere else (if at all possible)!

Very good service with Epi. Done on time. Friendly service

Salesman was excellent made my whole experience amazing. I will purchase my next car wherever ANgel is working

Our service advisor was extremely knowledgeable and easy going. We found him to be honest an honest man. I'm not sure of the spelling, but his name was Jared. Ask for him and relax knowing that your vehicle will be well taken care of.

Took care for synthetic oil change. Now on the dashboard there appears a battery feeding power to alternator. This needs to be fixed!

Service is honest and fast.

Treated with respect, finance worked with my average credit score to provide me with a lower monthly payment than I expected.

Great service! I felt appreciated and welcomed.

Our experience was seamless start to finish here. We showed up to view and test drive a used vehicle we saw on their craigslist ad and were helped immediately. Closing on it took only 2 hours and pickup the next day was in and out. Everyone was very friendly and knowledgeable.

My experience was great. I was out in a timely manner and I have a great service manager Greg Coy.

Greg Coy - Manager of the Service Department and Mr. Rodriquez - the service advisor, attended to what both my vehicles needed that day. Customer service is excellent, kind, understanding and patient. Thank you!

Bought my Jeep over a month ago and cannot get my copy of the paperwork or a response to my email requests.

My car is always taken care of here .Good service and friendly people.

Great quality and quick service

First 5,000 mile checkup took 3 hours Mechanics left all tire valve stem caps off. Service Rep Jared Jones was honest and apologized. I appreciate Jared and am grateful for him.

Recent routine service was handled professionally. I was kept informed of needed repairs and approximate waiting time. The waiting area was comfortable, clean, and adhered to Covid recommendations. The car was returned washed and sanitized. I was very pleased with the service experience

I recently bought my Toyota Corolla from AutoNation Toyota South, it is a 2017 Corolla. My maintenace light came on took it to AutoNation and my service manager Jared Jones was awesome. He let me know everything that will need to be done. I was treated totally awesome and I will always return to them.

I always deal with Art Gomez who is excellent. He?s been my service manager for 13 years. The best!

Someone used my email address at AutoNation Toyota South Austin. I've unsubscribed from every email and I've called and spoken to someone there and I'm still getting emails. I'm not sure how to stop them. Please, validate email addresses before accepting them. Sometimes people make typos!

The attention and help they gave me was excellent, I left with a new car 0 miles ... Thank you David and thank you Ed Fernandez

Mr. Gomez, the service adviser was helpful, explained the services he recommended to be done. I was also glad to see that washing the car before returning to me is one of the new services.

I've been taking my 2008 Toyota Camry to this dealer for over 10 years. The personnel who work there are friendly, efficient and professional. My car runs as well today as it did when I bought it in 2007 and I attribute that to the excellent work done on it by Auto Nation mechanics.

We have 2 cars that get served by auto nation. Every single time we make an appt for service we are stuck waiting over an hour and a half!! this last time they lost our reservation, and I waited almost 2 hours for a simple oil change. There were only 5 people waiting in the whole service area! They didn't even tell me the car was ready til I had to go find someone. The service staff don't help each other out. Anyway, we get the car home and the next day WE HAVE A BAD OIL LEAK!!! We immediately took it back and they were just like, "it happens." They didn't offer any resolution to the satisfaction of the customer, our oil spots in the drive, and they didn't care that our car could have seized! Just another crappy corporate dealership in it for the $$$. Even the manager said, "do what you gotta do" when we said we wouldn't be back. If you buy here, don't take it back here for service! THEY SUCK!!!!!!

Overall I am satisfied with the dealer. The only real gripe I have is that the parking assistant does not come standard. I had this feature on two previous RAV4s and was expecting it to come with the 2021. I am very, very, VERY disappointed it did not come with my 2021.

Process was very straightforward, no nonsense! Best price in town! Very happy with my 1st new car purchase!

We had the best experience with AutoNation Toyota in South Austin. Specifically, the sales department. This was our fourth dealership we went to and will be our first pick from now on. We worked with Isaias who was extremely informative, kind, and considerate of what we were looking for (especially as first time buyers). Between him and the sales manager (David), my husband and I were able to purchase our first brand new vehicle for an AMAZING deal. They really took great care of us and didn’t try to trick us or pressure us into additional add-ons. Even on their busiest day (Saturday), they gave us such specialized care and attention. Thanks AutoNation, we will be back!

Highly recommend working with Shaddi Zamrik on your next purchase. He's incredibly knowledgeable and helpful. 5 Stars!

Great personal service! Jared treated me incredibly well!

It took time but the waiting wasn?t bad, when the car was ready, it ran smoothly, but also for the time I waited they could have washed the car after the work was done!

Service managers that go above and beyond. When another Toyota dealer couldn’t get the part I needed, AutoNation could. If my tundra and been fixed correctly at the other place I wouldn’t have found myself stranded without my truck. Next time I will bring my truck to AutoNation FIRST!!!! Thank you very much!

Had an immediate need, drove in, and was our in a jiffy! Great job Jared and Team!

Easy over the phone deal, big inventory. They actually want to make you happy. Most painless car purchase ever!

Paul Avalos hooked it up! Very friendly and not too pushy. 5 stars!

Jared Jones and his service staff are great and honest people. That's why I continue to buy and service my vehicles at Toyota AutoNation South.

Getting less and less like before when the company name was "Champion Toyota".

I have been to their service department only once. My experience was not that great. Waitng was twice the time I was told it will take. However, people at the service station and waiting area were pleasant and courteous. In fact they offered me a trade option which worked well for me. Caitlin (sales) was instrumental in assisting through the process and so was the manager Josh. I would highly recommend their assistance if you decide to trade in and purchase a new car.

Worst customer service I’ve ever had with a dealership. Last time I ordered a car from Autonation online I got it within a week. This took 17 days! Salesperson was in way over her head and when I called and asked to speak to the manager I couldn’t get them on the phone. Finally received the car with a headlight out and in bad need of an alignment. Run, don’t walk to a different dealership.

Got me in quickly. Got everything done and was on my way in about 2 hrs

Toyota AutoNation of South Austin provides the utmost seamless and professional service that I've encountered in my 32 years of dealing with new car dealerships. My Tacoma had a recall, and they did not have the part in stock. They ordered the part, provided me an estimation date of arrival. Upon receipt of the part, they called me with a appointment schedule accessible to fit my needs. I booked an immediate appointment and dropped off my truck. The paperwork was ready when I got there, and the pick up was just as easy. That's customer service!

service advisor Art Gomez is the best. He really cares about his customers.

Overall good as expected. Purchase vehicle over the internet. Like different experiences.

I had an appointment scheduled at 9:15am to get multiple service items done on my vehicle. The porter greeted me almost immediately and I was pleased that I'd be in and out quickly, yet I had to wait 15 minutes for "my" service provider to check me in. He "recommended" several maintenance items to me, which is fine, but I had never met him before, he has no idea how I use my vehicle. he likely reviewed the mileage on my truck and went with the blanket recommendations. I declined 2 of his "recommended" services, mostly because I was already irritated for having to wait on him and also because he didn't seem to want to take the time to educate me on why any of the services are needed other than mileage and age. I told him I was getting new tires the next day. About a couple of hours after I dropped my truck off, my service guy called to tell me he could match the price of the tires I planned to buy next day. I was excited because it meant I didn't have to make another trip out. I asked for "the same" tires that I had on my truck, which were Michelin's. Service guy gave me no indication of how long it would take to switch out tires and do the alignment. By 2:45 in the afternoon, I was antsy and texted him. No answer. By 3:47, I decided to call. He answered and said he would get "right back to me." At 4:00, he texts and says he would have my truck ready by 6pm. I had to ask him what time they close. I got to the dealership shortly at 6pm. "My" guy "went over" my paperwork, but didn't walk me to my vehicle to go through things with me. I sat in my truck and went to fasten my seatbelt. I found an empty Snickers wrapper, which wasn't mine. I took it to the service guy and he said, "Sorry about that." With Covid rates on the rise, the thought of someone being in my vehicle, unmasked and eating made me livid. When I walked back to my truck, I noticed that my tires weren't Michelin. They were Continental. Service guy didn't tell me he was doing a bait and switch on me!!! He could have advised me of the change and explained why. He didn't. I've been sitting on this feedback for a few days now, not knowing how to respond/react. The customer service was not good . How can I be certain of the quality of the service? I'm a very busy working professional. I don't have time to deal with poor customer service and following up when others do their jobs poorly. I also have to depend on a dealer who is close to me because my time is precious and the other dealers are too far away. It's a darn shame. I'm very seriously considering selling my Toyota and getting something else so my service dealer can treat me like a person and not another dollar sign.

I was treated with a lot of respect. I truly recommend AutoNation South Austin. My Service Adviser was as well very awesome.

They were excellent. I was immediately greeted even when running early for my appointment. They serviced the vehicle and help me set up my car/phone interface in less than 45 minutes. Well worth my one hour drive to get to this dealer.

A simple oil change took over three hours. I completely understand if they were busy, I simply would have appreciated a heads up from the service advisor, so I could have planned getting work a different way. I purchased the service package when I bought my car, so I have to get it serviced here. I go to the Mazda dealership for any service the package doesn?t cover.

I had my service maintenance completed on my RAV4 last week. All was great.

Cole Shuler was great! Not only did he help be get a great price on my trade in but he also helped me find a brand new truck.

I have used Gregg Coy for a longtime as my advisor and nothing but great things about him and the service I get.

Brandon Large was extremely helpful and professional. Although it was a longer than usual wait, he did get me out when promised.

Nothing but outstanding customer service with every aspect of the purchase.

I'm a first time buyer and had a great experience at Autonation. The staff were very friendly and did all they could to meet my needs and leave me feeling like I made a good decision. I highly recommend Autonation for anyone wanting quality service in finding the car that's right for you.

Excellent and honest service advisor,

I'm a first time buyer and had a great experience with Autonation. The staff were friendly and willing to do all they could to meet my needs and leave me feeling good about my decision. I would absolutely recommend Autonation to others needing quality service when finding the right car for you.

Appointment for 50K maintenance on my Tundra at 1:30. At 3:30 truck still in line for service. Service person apologetic saying it's day after thanksgiving. So why appointment? Left without service. Will not return as I can have service done at non dealers for same value and faster service. Unfortunate because I like dealership.

I have been using Greg Coy for my service advisor for a number of years. He has always provided very good service and advice when needed. I will continue to use him as I feel I can trust him with my car problems.

Outstanding customer service! I highly recommend South Austin Toyota to service your vehicle.

We've been buying cars from Auto Nation Toyota South for years because they have always made our buying experience great. We encountered a few issues this last time around, but the issues were quickly resolved by the General Manager, Mr. Valdez. I'm extremely happy with my newest vehicle and I sincerely appreciate everyone's help.

Unresponsive, disorganized, did not adequately explain anything to me. Took 3 phone calls for anyone to even call me back after 2 days... Took the car elsewhere.

Everything went perfect! They were quick and patient and made sure it was truly the car for me! They have checked in with me since purchasing and even made my first appointment for service for me! Hand down, best car purchase Iv had!

I generally wait for my service to be done, and it is a comfortable wait. Coffee & hot choc machine, places to read, room big enough to walk around, and easy access to restroom.

The staff went above and beyond in every aspect of the service including not charging me for reprogramming one of my automatic windows after I had messed with the fuse box. These guys are fantastic.

i was happy to see my service advisor, Eppe Rodriguez who took care of my concerns?

They were nice and professional and greeted me when I arrived. Great timing and cleaner than when I left it 👍🏽

I had a fair experience today with Manager Martinez. Very patient and generous man. However, unfortunately I will not forget the uncomfortable experience I had with the salesperson Heather. She gave me an attitude just because I requested for a scenario without putting a credit application. She did apologize, but it’s an experience that I never had in my life.

Great Service and Prices. Will definitely be going back here for more work on my car in the future.

First off, let me make it VERY CLEAR that I do NOT appreciate the way the porter (Lee) drove my vehicle back to the service station! Not only did I witness him driving in the parking lot like her was maneuvering through a safety protocol demonstration (swirving left and right), the articles in my trunk we’re flipped over and on the opposite side of the truck as if someone had gone through (no I’m suggesting someone did, I’m simply stating the items wouldn’t have otherwise been like that had my vehicle been driven properly). Second of all, I feel as though my service Advisor was not honest with me. I visited for a simple tire pressure light. The Advisor assured me that he checked my tires and added air to them, however when I asked him what the pressure was at when “they checked all of them including the spare” not only was he unable to tell me the numbers. Third, while my service advisor assured me that they checked all five tires, there was absolutely no indication that the spare was checked (ie the mat in the back of trunk showed no signs of being touched). If my advisor simply had the sensor reset, that is all I’m asking that he share with me.

Perhaps it was the fact that I went to pick up the car around lunchtime, but it took a full 25 minutes to be checked out. The first 10 minutes just waiting to get the paperwork and the last 15 waiting for the car. Eventually, I just got the keys and got it myself.

Went to the service department late afternoon without an appointment. They took me right in, analyzed the issue, and fixed it without a delay. Their service department staff were quick and efficient. I appreciate their friendly demeanor and quick work. Thank you.

Excellent No Hassle Dealer. Very professional. I bought my new 2021 Camray XSE from AutoNation using the Costco Buying program. Excellent discount. I did everything online or over the phone. Brad, my salesman brought the car I selected to my home for a test drive. It was prefect, took delivery of it later that evening at my home. Entire process start to finish took 7 hours.

The maintenance specialist inspected all vehicle areas and provided good repairs. The inspections were explained to me and I was very much satisfied with the workforce. We will always recommend the unit and the specialist force.

This has been the best time in my life, to purchase a 2021 GR Supra a dream come true, thanks to all who had apart in making this happen at AutoNation Jim Lee, Keith Hennessy and all the people in the service dept i thank you

A better arrangement for sitting outside while waiting is needed. While I was there, sitting in the sun was too warm and the shade too cold. The ground is uneven and difficult to navigate while trying to move a chair. Perhaps a large tented area on concrete with heaters would serve the customers well.

Both Isaias Fuentes and Ronnie Pryor were friendly and helpful during the car buying process. I had a car accident and definitely wasn't in the mood to shop for a new car. They helped make the entire process easy.

I dropped off my 2007 4Runner at Autonation Toyota in South Austin, TX for the lifetime free oil change on 11/14/2020. The service representative called to tell me my car was ready to pick up but all four wheels had brake pads worn down to 2 millimeters. He asked me what I wanted to do and I said nothing, I'd just come pick up the car. When I got there apparently there was a mix up with my car being ready and the oil had not, in fact, been changed yet. No big deal so, I told him I'd just wait. About 30 minutes later he said the car was ready and I asked since my car had been mixed up with another one were all my brakes worn that badly after all and he said "no just the front ones". I thought that was odd since I personally replaced all four sets of brakes about two years ago and it hadn't been driven much at all. I've learned over the years to never trust dealerships due to crappy/incompetent work and/or dishonesty. I took the vehicle home, put it up on my lift and pulled all four wheels only to find that all the brakes pads were in nearly new condition. So, even Toyota dealerships can be crappy/incompetent or worse yet dishonest so, the buyer must beware with this dealership...

My last Toyota was over 20 years old and the engine still ran perfectly. Sold it for a good price. AutoNation was an excellent partner is keeping this 1998 Toyota running in good condition. So, this year I purchased another Toyota. Excellent competent, caring service.

Customer service is very good. The place is very nice and clean .

Avoid this dealership and go to Charles Maund Toyota instead - ask for Travis! The guys here are sleazy and the process is not transparent at all. Initially I requested an online quote and got a number. After test driving the car I found out there were over $1500 in additions that were considered fees. When asked for those to be removed they said they were already added on there so it can't be taken away. On top of that the dealer would not give me the payment sheet outlining the cost of the car and the loan payments. Representative got defensive when I said that other dealers let me take these home and that he was being sketchy by not letting me take a photo of it at the least. Walked away having wasted time - don't waste yours and go to a different dealer instead!

Avoid this dealership and go to Charles Maund Toyota instead - ask for Travis! The guys here are sleazy and the process is not transparent at all. Initially I requested an online quote and got a number. After test driving the car I found out there were over $1500 in additions that were considered fees. When asked for those to be removed they said they were already added on there so it can't be taken away. On top of that the dealer would not give me the payment sheet outlining the cost of the car and the loan payments. Representative got defensive when I said that other dealers let me take these home and that he was being sketchy by not letting me take a photo of it at the least. Walked away having wasted time - don't waste yours and go to a different dealer instead!

Service department is challenging to find. I pulled in for my appointment, only to have two other customers (who came in after me) to be taken care of first. Finally saw my service advisor (who was great!) and got checked in. Less than an hour later, I was told that my service was complete (oil change, tire rotation and windshield wiper replacement), I checked out and drove off. First issue was that neither of the wipers were installed properly - a fact i observed when I was driving home and it began to rain. Next issue is that after receiving 4 requests to leave a review, I received one email stating ?At your last Service visit we noticed you had some work that we had recommended to be done on your vehicle, but at that time you were unable to have the repairs / maintenance completed.? This was news to me, as no one at Toyota ever mentioned this to me, and as such, this left a bad taste in my mouth.

upon arrival - explained service being done - did not take look to complete

the wireless charging does not work on my Tacoma 2020. It's brand new. I had to get a new tire. I made an appointment and I had to wait fro. 10:15am to 4pm. bad customer service.

Streamlined and upfront buying process. Facility was "Covid friendly". Customer service was obviously important to the whole staff. Overall pleasant experience.

Amazing place to go for your service. Honest and trustworthy service agent.

My service technician was new to me BUT awesome. Jared was just as professional as Epi (my normal tech). I appreciate the knowledge they both share and can always trust the care of my vehicle will be handled.

Service was great. Deborah Harmon did a great job! Very pleased with the result.

Sales and Service. Always friendly, and the work is done right, and on time.

I bought this vehicle with an extended warranty. It had also “passed” inspection. After getting it home from the dealer I noticed an insane amount of rattling. The bushing on all four shocks were completely gone and needed to be replaced. Autonation paid for the parts but not the labor. The Jeep also somehow passed inspection without a third brake light. I had to purchase a mount to be able to attach out completely out of pocket. The second day, the battery died. I had this on and off of a charger for 3 days and couldn’t keep a charge. Autonation paid for about half of the battery. The front brakes started screeching within a few days and I had to replace those. There was also damage with the wire harness from rats that I had to pay out of pocket for. The Jeep also made and ticketing noise since the day I bought it. After a couple days I got a check engine light for the oil pump which I took to autonation to have checked out. When I brought it in I was turned away because my check engine light went off before I was able to get there. The same thing happened a few days later I made an appointment and tried to bring it in and was turned away because the check engine light wasn’t on. I tried asking what was going to happen when this got past the 30 day mark of owning a vehicle and they said just to try to put it on the warranty. I found this a little shady because I felt like the dealer should’ve taken care of this issue within that 30 days because it was essentially a pre-existing condition. When I take it in to the dealer to get worked on, my warranty claim is denied because they said the warranty was for a stock jeep in this one had a lift and tires, which was on there the day I purchased a vehicle. I was then told it was a problem with the coding and they fixed the warranty problem. But I was again denied due to new air intake. I appealed this through the warranty company and 45 days later without a vehicle they told me they would take care of the issue. I got the vehicle back and had to take it to another shop to get part of the other work done. After picking this up from autonation there is a new scratch (run marks) and dents on the hood caused by somebody at autonation. My plan was to speak with autonation about this after the second company worked on it. A couple weeks later I picked the Jeep up. I had only driven it 60 miles since picking it up from autonation at this point and my front left tire falls off from the lug nuts not being tightened. I called the second shop and they showed me the footage of them keeping them tires on the vehicle the entire job but releasing air to work on it. I asked them if they would remove the tires for the oil pump and they said yes. I confirmed this through multiple YouTube videos as well. I call autonation (mind you this is about 2-3 weeks after the job, because it sat around to be worked on for a couple weeks) and the guys says the mechanic didn’t take the tires off and they wouldn’t help me with anything. As I trying to figure out what happened I noticed the other front tire was missing a lug but with a few lugs loose. I get this towed to another shop because why would I take it back to autonation. After speaking with a manager they agree to take care of the tow to their shop and fix the problem. When it’s in the shop they try to blame the loose nuts on me changing the brakes out 1000mi before bringing it in to them. I don’t believe that could be possible but they went ahead and paid for the studs and lugs but made me pay for the tow. The $500 aftermarket rim was totaled. Now I’m going to pick up the Jeep and they cannot find my rim lock and key for the back spare. This was in a blue pouch in my glove box. I put this in there when I changed the front brakes and it has not been taken out by me since. They said they would show me the footage from the shop so they could prove they did not take the tires off and put my mind at ease, but they have refused to do so and only said they would fix the studs out of goodwill. I believe they had the Jeep on the lift and took the tires off for the oil pump job, because why would you fight with 35” tires for a full day job. They also remove the rim key from the glove box to do this (which is now lost). When you are putting The oil pan back on, you have to torque it and let it sit for 24 hours and then come back and re-torque it. I am assuming they finished up the job put the tires on while I was on the lift thinking will tighten up the oil pan and the tires tomorrow. Or somebody came and tighten up the oil pan drop the Jeep pulled it out and gave it to me. If this is not the case I can except that but I have had an extremely terrible experience from day one with this company and I cannot believe that I have been treated like this. First time buying a vehicle And after this experience I don’t know if I will ever come back to your company or recommend it to anyone else. I was told to reach out to the GM about this and after a few calls and voicemail, I have received no word back.

I went in for an oil change and found out I needed my transmission fluid changed also, got both done and a car wash. Friendly service.

They refuse to fix my care with 6000 miles on it saying that the car has an anti theft device plugged to the obd port and that void the warranty. And they wanted me to pay for repairs or diagnostic. The Apex anti theft device was installed at the dealership where I bought car . The service manager Keith I believe is his name was rude and unprofessional that he walked away from me waiving goodbye in a rude manner while I was still talking to him. Worst service I’ve ever had from autonation. I took the car to San Marcos Toyota they told me the security device does not void any warranty, and they fixed it for me, turns out it was just a blown fuse. Me and my family own Toyota’s , none of us will be going to auto nation again , to shop for cars or for service.

The service was friendly and comprehensive. After 30 minutes in the garage, the service man told me what was found and I agreed to do one of the three items found because I am able to do the other 2 myself. He was very agreeable and did not try to push the other services on me. The time spent there was relaxed. They have a comfortable waiting area.

Excellent staff. They take good care of my SUV. I recommend them highly. I always work with Jared Jones. He is the best man for the job. He has been working with me for years.

My service tech lied to me and caught him in the act. I complained to the service manager and he said that he will get back with me in a few minutes. He did not, he sent the service tech I had problems with and I told him what he did, he said he did not say that. I do not know why the service departments with toyota has problems, because I had problems with Charles Maund too were lying to me to.

Mr. Coy is an excellent rep and always gives me the best options for my vehicle. He is my go-to rep even though I don't live in Austin anymore.

The RAV4 hybrid is the second vehicle we’ve bought from AutoNation Toyota in south Austin. Both times we knew exactly what we wanted, and both times AutoNation was the only dealership that listened. Other dealers wanted me to come in and look at inventory (no, I know exactly what I want) or fill out forms (why exactly?) or promised to find it but didn’t follow up. Abbi Gass listened, found the vehicle, kept in touch until delivery—very responsive and we are pleased with the vehicle and AutoNation Toyota.

Great service as usual! Service provider was on point.

On-time service, up-front estimates on repairs, friendly service advisors, suggested repair planning options without high-pressure tactics.

I like being able to make an appointment for servicing. I like how I receive email reminders regarding my appointment. I like the free one-year warranty service. However, if the suggested wheel alignment was necessary, why wouldn't it be covered under the warranty service, especially when my car wasn't even assessed yet by a technician? If a technician had examined the car and then told me I needed wheel alignment, I would have been more inclined to authorize such. I think this standard operating procedure of suggesting this service is an attempt to take advantage of me.

The people are nice, friendly, knowledgeable and fast when is about paperwork. The prices are very competitive to not say less expansive...

Great service and friendly staff. Was there and waited about an hour. So it was pretty prompt, thanks for you service

Greg Coy is my service advisor and the reason we purchase and service our cars here at AutoNation Toyota... Honest, helpful , trustworthy...that’s Greg!

We made an appointment to take our Range Rover in for service and to use our top-of-the-line platinum service agreement. When we got there they could not find our service agreement anywhere in the system. We tracked it down through our sales person and he sent it to Deborah. They were unable to locate the wheel lock key to remove The wheels and inspect the brakes. It took them hours to discover this when we were told it would take an hour to inspect the brakes and give us a diagnosis.That was the main reason for us bringing it in. Most service departments at a dealership have a multitude of keys to unlock peoples wheels in case they have lost theirs or never had one. Apparently this dealership does not have that set of tools in their tool chest. they were unable to hear the squealing noise in our breaks after two separate test drives. It was squealing when we pulled into the dealership. We’ve decided to pick up our vehicle and take it to the Land Rover dealership. However, when we picked it up it was washed in the oil was changed. We really appreciate that. Pulling out of the parking lot our brakes were squealing.

Service and recall completed on time as promised. Greg Coy is always great to work with!

Copy We made an appointment to take our Range Rover in for service and to use our top-of-the-line platinum service agreement. When we got there they could not find our service agreement anywhere in the system. We tracked it down through our sales person and he sent it to Deborah. They were unable to locate the wheel lock key to remove The wheels and inspect the brakes. It took them hours to discover this when we were told it would take an hour to inspect the brakes and give us a diagnosis.That was the main reason for us bringing it in. Most service departments at a dealership have a multitude of keys to unlock peoples wheels in case they have lost theirs or never had one. Apparently this dealership does not have that set of tools in their tool chest. they were unable to hear the squealing noise in our breaks after two separate test drives. It was squealing when we pulled into the dealership. We?ve decided to pick up our vehicle and take it to the Land Rover dealership. However, when we picked it up it was washed in the oil was changed. We really appreciate that. Pulling out of the parking lot our brakes were squealing.

Was in and out thanks to the awesome customer provided by Mr. Epi Rodriguez. His attention to detail and his outstanding service provide. I was able to continue with my busy day. Thanks for the service provided Mr. Rodriguez ?

Abbi Glas, our salesperson was intelligent, efficient and helpful. She was not pushy and she listened to us with regard to our needs and desires.

Our salesperson was fantastic. Abbi Glas was professional, efficient and helpful.

Friendly and informative service. Kept me abreast of any issues/changes.

I’ve been going to this dealership for 5 years. I purchased my Prius here and have only ever had it serviced here. I’ve always had a good experience here. If there ever is an issue, Keith or Jared are super helpful. I trust this dealership and will always use them.

Jared Jones has been our service advisor for years. He keeps me informed at every step in the process. Outstanding service is commonplace when dealing with Jared. Lee Adams.

It was a great experience, the agent was great it was a quick service.

My new 2020 RAV4 has had a dead battery and software issues twice. I had to get it towed to dealership twice. My car has 11000 miles on it and needs an oil change so I have to take it back. Dealership wasn’t aware when it was just there so gotta bring it back. They don’t wash your car after inconvenience or service. They are nice but I’m not really happy. No loaner car offered either. My extended warranty was cancelled out of the blue. Doesn’t look good. SMH.

I was scheduled for a check up on my vehicle that I bought May 25, 2020. My advisor was Wes. He said they could do oil change but when I asked about a bulb that went out in my interior light, he said I would have to wait 3-4 hours to get that done. I got oil change but when vehicle was finished, I had to look for Wes who told me to go wait for him. Addl 10 mins later, he took me to office and told me total. I had to ask him if fluids were checked n everything ok. I knew then that I needed to find a mechanic that cared about my car and not just ignore me.

Cole and Kyle were amazing!! Great service and communication. Very conscious of every detail with great suggestions and advice at every turn. I HIGHLY recommend them.

I have a 20 year old Toyota and have mostly gone to this dealer for service and repairs. Expensive, but they seem to care about me.

As usual, we are very pleased with AutoNation Toyota's service department. They are, and have been top notch. I have purchase 6 vehicles from AutoNation.

Happy with service and negotiation of truck. Would like to see more helpful equipment on truck . eg: lower step up runners and assistant grip on driver side.

Joshua Conley was the salesman helping me. I went to 4 different places to look for a car and no one else really seemed to help the way he did. He made me feel comfortable and confident with the car I was looking at. He answered most of my questions before I even thought to ask. Very laid back and fun to car hunt with. He was incredibly personable and made something that can be a bit stressful very easy and stress free. Also everyone else I ran into was very helpful as well. Shoutout to their finance guy, Vince who was so positive and also made the car buying experience very fun. I truly hope you find the car of your dreams here and I hope you get Josh and Vince get to help you out. Highly recommend this place, very professional, clean, and a great selection of cars. The warranty for used cars is unbeatable. Ask for Josh to help you and search for your car here!!

I bought a car at this dealership I’m south Austin paid over 25k For a car and within a month the check engine light came up I took it to the dealership and didn’t want to get it fix for me Just bad business and even worse customer service I will never shop with Toyota again and will tell my friends and family not to ever go There again 👎👎👎👎👎👎👎👎

Great service! Friendly service agents!

I Took my vehicle in for an airbag recall yesterday. I set up the appointment for 9:45 AM a week ago and arrived ten minutes early. The Tech said that it should be an hour, but he did not have any loaner vehicles and the shuttle doesn’t operate on Saturday. Fine, I called a friend to pick me up. THREE HOURS LATER I get a text saying they don’t have the part needed for the AIRBAG recall and to come pick up the vehicle, or have them do other services. There are a couple of problems here: 1. This recall needs to be done, google “Takata airbag injuries” if you’re curious. 2. If I pick up the vehicle without the repair and I get into an accident where the airbag hurts me or a passenger Toyota will be able to claim I knowingly assumed the risk of driving a vehicle with a dangerous airbag and avoid liability. 3. The recall states in the mailer they sent that the work should only take an hour and loaner / rental vehicles are available. They were NOT. 4. I am now stuck without a vehicle OR I can rent a car with no indication that I will be reimbursed. This is unacceptable, unprofessional, and dangerous.

After having bad experiences at other dealerships, I talked to Paul at Toyita AutonationHe helped m.j e find exactly what I was looking for, and with help from Jose, they helped me through the financing, and have both been si n.b care, without the phony, high pressure sales tactics used at other dealerships. If you're in the market for a vehicle, go see Paul at Toyota on the motor mile.

It was an enjoyable experience. Patrick took very good care of us. He answered all our questions and provided us with the exact car my wife wanted. Thanks Patrick

I was in and out in 2 hours. Including test driving, having my trade in valued, and getting financing. Best car buying experience ever!

My words below were Written last week on yelp. I have not changed my mind on the HORRIFIC customer service I received. Consumer BEEARE. Below is my statements. My oil appointment was at 10:30 a.m. and two hours and 33 minutes, I'm still here waiting with no end in sight. There is absolutely no communication prior to the service on timing. I assumed because I made an appt, I'd been in and out in an hour. Boy WAS I WRONG! I think all the mechanics took lunch at the same time. I will not be back here. The service people were not friendly upon arrival either. When I asked what the hold up was, the worker told me, it's after Labor Day and some people didn't show up for work. Great. There is free coffee so if waiting 2+ hours is worth the coffee, knock yourself out.

Just a shout out to Jared in service. He always does a great job - listens to my needs and delivers for me every time. Thanks!!

Safe and effective service in a timely manner. I was able to apply my coupon to receive additional savings.

I have been taking my Toyota (owned different ones since the nineties) to AutoNation for about 20 years (back when it was Apple Toyota). I have never had a single problem with either the purchasing or service of my car.

Jared Jones, my advisor, very helpful and I trust him.

Everth Aldana did a nice job selling me a new 2020 RAV4. In and out pretty quickly.

Such a great place! Our salesman, Patrick was so great and made the process so easy. Then to the finance dept, Daniel was so awesome and finished it up perfectly. Highly recommend this place. Love the car as well 😊😊😊

Great experience with Melissa Davis. She gave me a great deal on my vehicle and was easy to work with. I recommend her if you are looking for a vehicle. Thanks for my future son in law for helping me with this transaction and finding Melissa.

This was standard maintenance and the state inspection. I appreciate the emphasis on safety in the time of Covid.

This is my very first negative review I have been compeled to make of any service organization. I make it a point to give employees the benefit of doubt taking into consideration unavoidable human shortcomings. I have been a very loyal customer with these people. First I do not want to go into the painful experience of buying a car with them, only because a God fearing gentleman, by the name Ali, came to my rescue. I am having the most terrifying experience with the service department of AuoNation Toyota. I bought a Toyota Camry of 2020 few months ago. The battery of the car went dead x3 on me for absolutely no fault of mine. One will think they would either change the battery or run a detail diagnostic test to evaluate what was going on with serial failure of my vehicle to ensure I don't keep having similar problems, right? Instead they were giving me lectures on how, somehow this could be my fault. As a background, this is a private vehicle, nobody operative it but me, all I do is to turn on the ignition and go. I don't even use the sound system unless I am making a phonecall. The lumination of the vehicle is set at auto so i don't have to turn on the vehicle lighting System at night, it comes on by itself. Anyways the third time I demanded to speak to a manager, my car was towed first thing in the morning by my arrangement and the said manager promised to get back to me once he received the car to update me. This guy didn't communicate with me for several hours until I was forced to call him back around 5pm. I didn't get an apology from him, instead he had the nerve to say he is still running a diagnostic on my car and that he wouldn't be able to get me another relief vehicle, or I can come get my vehicle and bring it back yet another time or just wait until sometime the next day. Can you even imagine the disruption of routine and life, just by going back and forth to service department? Meaning the whole purpose or buying a brown new care is totally defeated. The purpose of buying a new car is to avoid disruptive events like this. The service department of this establishment somehow succeeded in inducing a very painful customer experience. Employees like these should never be allowed to tanish the good name of any successful organization. Please I will not encourage anyone to do business with these guys. They are very insensitive to the needs of their customers, and unwilling to communicate proactively with you. You deserve a value for your hard earned money. Don't do business with them.

Customer service is excellent, facilities are clean and sanitized all the time, personel are very good and i will.buy my next future car here

Jared Jones has been my service agent since I purchased my new 2011Toyota Sienna in 2012. He is honest, caring and efficient. I greatly appreciate having him as my service agent. Ginny Terry

Had an awesome⁷ experience today buying a 2020 Toyota Highlander from "Cait the Great" (Caitlin Lawson)! She is amazing & if you are in the market for a Toyota, go see her!! Daniel Flores in Finance was super efficient and such a nice guy!! Thank you so much for the super experience!! 🏆

Really happy with the outcome. Went in for possibly a lease and left with a used car. The guys were understandable and relaxed and we were able to negotiate what I wanted.

As per other customers, made appointment and still had to wait two hours. My truck (new under warranty) had other issues which I discussed with tech, was not addressed in a two hour time period. When oil change was completed the tech told me he would discuss with Manager and call me. I felt this was strange he would need to discuss with manager. No call back

Excellent and Professional Service.

What’s the point of making an appointment for an oil change if you’re going to end up sitting there for two hours anyway? Might as well go to a jiffy lube, usually half that wait time. I used to go to the dealership because they did nice extras like wash the car etc but they didn’t do anything extra last time, and I waited two hours for my oil change after I showed up on time for my appointment. Not worth the trouble.

Auto nation is a big outfit and the service dept. seems to be like a big efficient assembly line.

My car was brought in for service following a recall notice by Toyota. The notice was 100% informative and helpful. Service was performed promptly and timely notifications about the status thereof were made.

The associate that helped me with my service was wonderful. His name is Jared Jones. When i was checking out, the clerk Was some what rude. Was rushing me and had a attitude. But the service on my vehicle was great.

bad service . my truck have light on for service... i was there for 3 hrs ando no one know where is my truck.

Cait was so helpful and she made sure I found exactly what I was looking for!

Everyone I worked with was great! Took plenty of time to answer all my question. No pressure to purchase a vehicle.

1st, get email from autonation and I respond stating car also needs air bag recall taken care of, no reply. 2nd, I get another reminder from automation, again, I respond about recall notice, no reply. I arrive at 9:30am, Wes tells me it will be 1/2 a day to get done. After 5 1/2 hrs., I call, Get excuse being short handed, Mechanic is working on car. 2 hrs. later, I call, female answers, tells me car was done and waiting for me. Wes could not call me? No disinfecting.

Bought my car there and have only gone there for service. Yesterday was the best experience so far. Quick, efficient.

Nate was awesome!! My car was ready at the promised time and they even had my car parked in the shade until I came to pick it up. I would definitely recommend Nate as your service advisor.

Still putting the wrong oil in my truck 5W20. Instead of 0W20. That what the paper says. I had it changed.

I had an appointment and was met as soon as I entered service area.

I normally wouldn’t write a review of a car dealership but this speaks volumes on their customer service. I’ll start with my most recent purchase. I got a 2020 Camry from Auto Nation South Austin about 3.5 weeks ago. It was used but only had 10k on it and was in really good condition. Sales person was very nice and helpful through the whole long process. After all was said and done I drove it home (which is only about 4 miles away) and when I got home I noticed a good sized chip in the windshield. It was near the bottom so I didn’t notice it while I was test driving the car (was too excited!). I sent a text to the sales person and told them that I had just noticed this chip. She asked me if it happened on the way home. No, I wouldn’t have text you if it was my fault but still I understand why she asked. People are shady and dishonest. She said she’d ask her manager if they could take care of it. He agreed. She said the glass people would come out to my house and fix it. I thought to myself WOW this is great customer service. Well, that was a lie. I ended up having to drive from South Austin to far North Austin (not an easy thing with traffic). Still I was ok with that because they’d fix it. Their fix was just to put some stuff in the chip so it didn’t spread. Ok, now I’m not happy. I told her what happened and she said she’d get on it. I waited and waited for days. I text her every day to see what was up and if she had talked to her manager. Excuse after excuse of why he hadn’t responded. This went on for 2 weeks. I gave up. You win Auto Nation. You don’t have to fix my windshield. You’ve also lost a customer. (Side note: This is the second car I’ve bought here and I got screwed on the first as well. The bumper wouldn’t stay on right and their fix for that was to shove some foam up there to hold it in place. ) I probably wouldn’t be so upset if she (or a manager) had reached out to me just once to see if it had been fixed but that never happened. I expected better from them. I definitely will not ever be buying a car from any Auto Nation nor will I recommend it to anyone.

I called ahead to have my recall done, standard maintenance, and have my alignment checked. I knew going in that it would be several hours, mostly because of the airbag recall. Long story short: Wes Peterson just bailed on me every step of the way. I spent 6 hours there and they never even got to the airbag. I asked Wes to take the alignment off, as I sat there and watch my car go unmoved from the lot for 3 hours and thought that maybe that would speed up the process. It did, but now I think that my asking about it is the only reason Wes was reminded that my car was even there. I then waited 3 more hours and thought I would try to get a time estimate. Wes was no where to be found...by anyone! My car was "finished" and had been sitting in a space in the lot for I don't know how long. Someone else helped me (I want to kick myself for not getting his name, but he wears two knee braces and works in the same little office Wes did), only to find out that the recall was not done, the alignment (that I asked Wes to take off BEFORE my car was taken anywhere) had been done, and the maintenance had been done. Every step of my experience sucked, and I lay that at the feet of Wes. Maybe he was having a bad day. (?) That was my last service on a pre-paid contract after purchase of the car and I can't see myself going back. To be clear, none of my other experiences have been like this here! However, this one experience of feeling ignored, hot (100 degree day), and under valued was enough for me.

Excellent and trustworthy Dealership over many years of services.

Stop lying every time I ask a question. The Tacoma delivered was not what was promised. The sales manager told me "Too Bad" I just bought a new Toyota, You would think I would be happy. I'M NOT

Took my daughters RAV4 in for service yesterday. Everything was smooth, no high pressure selling. Wes P. is a great service adivsor.

So thankful the guys took such great care of me and got me into the vehicle I never knew I needed!

Great service department! Easy scheduling and Efrain was great. I showed up 30 mins early and they got me right in and out.

I had my routine oil change and inspection done July 22. I’m not sure why they want you to make an appointment because it seems as though I still had to wait for someone to come get my car. I waited 20 mins in my car before someone came to get it. Then it took 3 hours to do an oil change and inspection. My daughter had the same work done on July 21. Her appointment was for 12:30. At 5:10 she called to check on it, and he told her they were just finishing up. 5 hours!! For and oil change and inspection. We have purchased 3 cars from this dealership. I really do love Toyota and I think the service work done is quality work, I just don’t understand why in the world it is so slow!

Great customer service! With the pandemic we're going through. Most definitely Toyota Ssaff's safety and healthy is 1st. to all customers. Thanks Jared Jones S. Austin Tx very helpful & knowledgeable. Thank you!

I had my car serviced here on Friday July 17th 2020. When I picked up my car the mechanic forgot to put my tire back in my trunk. I called and spoke with Juan, and he advised me that the tire was there and it will be ready for me to pickup. Today July 20th I went in to pick up my tire and Juan was off today. So a guy named Cole offered to help. Well while trying to help I advised him that I had my hub cap but not my tire. So he walks out of the office and yells to me, “do you have your hub cap”. I replied yes I told you that already. So he walks over to my car WITHOUT gloves on and opens my trunks that I just had detailed on Friday now leaving his fingerprints, he proceeds to get upset after I asked him not to touch my car without gloves on. So I asked him to not help anymore I would speak to someone who could help without an attitude. He proceeded to tell me “well I’m not the one that needs a tire”. I have never been so mistreated in my 15 years of driving Toyota. Having people like Cole working with the community with that attitude has just made you loose a paying customer. A little advise to AutoNation, try to hire more people who know how to talk to and deal with minorities. He was acting like I was lying about my tire. Then Mickey came right over and found my tire within 5 minutes of speaking to him. Next time Cole don’t offer to help someone who didn’t ask for your lackluster attitude or help. I hope your managers know how you treat people of color that has already paid for services and didn’t get their property back. God bless you Cole

I bought my 2010 from the dealership that became AutoNation Toyota, and I have received exceptional service for the last 10 years.

Auto nation took care of me very well. I thank y’all very much. Very kind and professional people. I now have a 2020 tss off road 4x4. They are truly the the best dealership I’ve Dealt with in years. Don Ringler Toyota in temple lost a customer. It’s all Auto Nation Toyota South Austin from here on out. Thanks y’all!!!!!! Drive pink....

Was not a good experience. Waited 2-1/2 hours for (basically) an oil change and tire rotation. On the service request form, I explained that we drive on gravel roads daily and pull a trailer. The warranty manual clearly says these conditions require additional warranty services. The service ticket does not show that any of these additional services were completed. Also, my wife is nearly an invalid and uses a cane. She has a handicap placard hanging from the mirror. When the car was finally done, it was parked 1/2 block from the service department in 102 degree Texas heat. I would have refused to walk that far, but by the time we found the car, we just kept walking till we got there. We never felt that our service advisor, Jared Jones, was the least bit interested in us, our needs or our car.

I arrived 10 minutes early for my appointment which was at 1pm and sat in my car until 1:25pm when I was told that my service advisor had gone to lunch. That didn?t make any sense to me because I made an appointment for 1pm so why would he go to lunch if he knew he had an appointment. I then proceeded to sit in the lobby for two hours with no update on my car or anything. Finally I went over to the advisor and asked him and he said they found nothing wrong so the mechanic wanted to test drive it with me. Sure enough on the test drive the problem presented itself and I spent another two hours in the waiting are just for them to balance two tires. My issue is that my advisor left for lunch when he knew there was an appointment, no other advisor took over and they made me wait for the original one in order to get my car in. And they should have just done what I asked them to when I pulled up, balance my tires. But instead I sat there for 4 hours. The advisor did give me the employee discount but there were no apologies for the wait or anything from anyone.

Greg Coy in service is the BEST! If you want an honest, customer first person, see Greg!!

Keston Makil, used cars👍🏼👍🏼

Quick helpful. Good operation. Much better than sales which was sloppy and not great. Service has always been excellent.

Advisor was not very attentive acted like he wasn't very concerned of getting me out in a manner of time. Only thing I came in for was an oil change, it took over two hours. Not very professional when explaining other services my vehicle needs. I didn't feel welcomed.

Arthur in the Collision Center was a really efficient and pleasant person to work with.

My service advisor Cole took good car of my car and me.

I've bought 3 Avalon's from Auto Nation and have always had them serviced there. I keep coming back and recomending them to others because they take good care of my cars.

Our salesman Patrick is very well informed on all features and made the whole car buying experience very smooth. Very professional sales man .

Their service was incredible, the whole buying process was quick, and I got an amazing deal for my new C-HR. I’m in love! Huge shout out to H, the sales rep who helped me, and to Mike, the finance manager. Y’all helped make my dream come true!!! Thank you!!!!!!

The Toyota service department rarely disappoints me and the customer service is very good. My advisors are professional, explain any issues with my vehicle and are on point with the time for completion of the repair. The facility is always clean and inviting to sit and wait while my 2017 Tundra is being serviced.

Abbi was great! She was warm, friendly, and knowledgeable. She worked hard to find us the car that we wanted and followed up afterwards to make sure that we were happy.

People were very friendly and willing to help you,

The buying experience is always a "process". However, AutoNation did work with us to come to a fair deal for all parties. We have been customers of AutoNation South Austin for over fifteen years (3 vehicles) and our experience with their service department has always been excellent.

Had an appointment at 8:00am. Showed up at 7:50 and my car sat un the drop off bay until 8:20. Then it was moved to a line where it was 3rd in line. Saw a supervisor walking around and made him aware of the situation. He said there were no appointments and was rather rude. I tole him that I'll take my van and go to a local shop who would appreciate my business, which I did.

I had what I thought was going to be a bad experience turned into a great experience. The sales people here will help take care of your concerns and issues. Don't do what I did and get all bent out of shape and angry before talking with them about any concerns. I had to do a lot of apologizing because they really came through for me and went the extra mile to take care of my problem. Many thanks!

The Toyota dealership never disappoints me and the customer service is excellent. My advisors are professional, explain any issues with my vehicle and are on point with the time for completion of the repair. The facility is always clean and inviting to sit and wait while my 2012 Toyota Camry is being serviced.

I came in for a 50,000 mile maintence and they said they were really busy so it would take 2 1/2 to 3 hours which was fine with me. After 3 1/2 hours I went to check and it was still sitting in the parking lot and had not even made it to service. The service rep. took it to the quick service station and had it done there. Overall time just for the 50,000 mile service was about 4 /12 hours.

Very good customer service, the advisor is friendly and helpful. I am satisfy with the job done.

Auto Nation has a great Maintenance and Service Department. Have purchased 5 cars from this Toyota Dealership and the Service Department keeps me coming back. My service manager, Art Gomez, has taken care of me and my cars for years. He has become my friend and I trust him completely.

Improve communication with its customers, specifically during service times. I was there this week and was told that it would take 1.5 hours to rotate the tires; 3 hours later, I am still waiting. When I checked up on the status of my car, my service person was at lunch. I had to speak to several persons to get my car. Totally unacceptable. Also, because of COVID19 many persons were waiting outside in the grassy area south of the area where you drive up to get service.There were several people many on their phones and computers, many sitting on the curb, and just out of the blue come the lawn mowers and weed eaters, with grass and dirt flying in our faces. it was terrible No one let us know or asked us to move. I went inside to notify a manager who told me he was busy in a rude tone and asked to me tell another manager at another office. I never found anyone to speak to that cared. The inside waiting room was pretty full as they were keeping 6 ft distance. This was totally unacceptable. All of it; the mowers, no communication, and managers not giving a d___!

5 years ago it was between Nissan Pathfinder and a Toyota Highlander. I bought that Pathfinder instead and it was biggest mistake. When I walked into Toyota I already knew what I wanted. I put a lot of miles with my vehicles and expect a dependable car for the price. I knew I could make my wrong right when I chose the 2020 Toyota Highlander. Already 10k miles and very happy with the purchase and safety features. Service center handled my first oil change and I was in and out. Nice service advisors who aim to please.

Longer wait time, poor customer service, rude service agents.

I don't have a Toyota Corolla. Have never had a Toyota Corolla. I certainly would not go to Austin to by one. I've called to have my email removed and that apparently did not work. Now I am being spammed by you. None of the selections apply for "Why did you visit this dealer?" As I never have visited this dealer and will make it a point not to in the future.

Tony /Robert at Auto Nation South did a great job!

Am new to Texas and brought my Highlander in for oil change and Texas inspection. The place was busy, and they got me out in less than 2 hours. In addition, social distancing was practiced and customer's could sit outside or inside. All employees had masks on. Thanks AutoNation.

Unhappy for the first time in 7 years. 4 people were in drop off area lounging on chairs with feet up and on their phones. It took them 6 min to smile at me and 8 mins to actually talk to me. Mr Alvarez was professional and receptive to my recommendation that the people on the ?front line? need to be as professional as he because review is in his name. They have a profound effect on initial impression. Service Center was not busy but it took 2 hours for an oil change to be completed; 15 mins spent waiting for my car to be moved from a parking spot to front. Again, Mr Alvarez was professional after I asked to have my car to leave, but at that point I was disappointed by my customer service experience. Shame, if I didn?t get free oil changes, I would switch to another place. If this type of service continues, I would be happy to pay for a more positive experience.

I had an appointment and got in quickly even though it was much more crowded than I expected. Waiting room encouraged social distancing and hand sanitizer was available as well as staff sanitizing chairs and tables. Greg Coy handled paperwork and brought my car directly to the door.

Wesley said it would take 40 minutes for my State Inspection, it took over 2 and a half hours. I've had the State inspection many times, never taken more than an hour. Wesley was rude and disrespectful. It's a shame, because I've had two previous excellent experiences at this place, including purchasing my car and having an annual service.

I received excellent service. I was kept updated on the status of the repair work done on my vehicle. The process was made easy for me. Repairs were done timely and to my satisfaction. Great job

I did not go in to facilities, but they have always been nice. Service was quick and efficient.

Excellent discount. Never stay for service here. Plan on dropping it off. Staying will just drive you mad.

3.5 hours for oil change, tire rotation?? 👎👎👎👎🤬

Service Rep Jared Jones makes the experience of taking in my 2018 Camry for service enjoyable. Jared provides the prompt and thorough service through his vast experience and expertise by guiding the technicians in detecting and solving mechanical issues with my car. Jared also explains thoroughly the repairs needed and the most economical ways to manage the repairs.

very careful and respectful, thoroughly professional

Quick oil change. Provided an update and fulfilled two other services in less than two hours.

Jared Jones took care of everything like he always does.

I called my service rep. Greg Coy and ask if the battery I brought was still under warranty he said yes,, come in and they would replace it, I did and the did a great job.

While service mechanics were a little slow today, Wes (service rep) was super easy to work with, as usual.

5 Star ⭐️ The dealers/ salesman 👨‍💼 there are super friendly and not pushy. I had the pleasure of working with Jim Lee and he exceeded all expectations. He got all paperwork complete in a timely fashion. I would recommend everyone go check this dealership out for a new affordable car 🚙. Not to mention the price was unbeatable

Great Service Department & Greg Coy our Service Advisor is excellent. He is Dependable, knowledgeable, professional, keeps us posted on the issues and time frame. Waiting area is always very clean & free coffee, tea is nice. Keep up the good work! Julie Barnard Happel

I wanted to Thank Abbi G. For such great service while purchasing my 2020 Tundra! I shopped around many dealerships including ford and Chevy here in Austin but her great service finally made me commit to Toyota. Definitely the best in town! Also wanted to thank Jaime, detailing manager, for making my truck look show room ready and being super polite and friendly! Only negative is some managers should be just as friendly after purchase as during purchase, but doesn’t take away from the great job everyone else has done! Thanks again!

Customer service was appalling! Greeted by greeters with no mask and no social distancing? Asked where his mask was and ask me what business was it of mine???

I have been coming to this Service Dept since 1997 when I bought my 1997 RAV4 and 2007 RAV4. Greg Coy was the first service person I met and continue to go to. He is an asset to the Toyota service dept. He is very professional, caring, remembers his customers and always goes out if his way to make sure everything is being done to your vehicle that is needed. He is why I travel hours to bring my 2004 Toyota Prerunner to him when I am traveling all over Texas to house/dog sit. My truck's gear shift was slipping so had it worked on and it was finished in less time that was stated and working great. Thank you Greg for keeping my 2004 Toyota Prerunner running like new.

Cait was amazing!!!! She’s super friendly and does not make you feel pressured into agreeing into a deal. It was super fast and easy, only took me 3 hours and I left with my new 2020 Corolla! :)

Abbi was fantastic. I want to make sure she gets credit. She gave me exactly what I wanted at a fair price. I’m glad I chose AutoNation instead of Red McCombs Toyota. The car is great!

I always take my car there to get serviced. Ask for Tony! He’s a ROCK star! He always gives great service!!!

This place is the worst place to buy a car from. But if you must DO NOT BUY A CAR FROM LAURA PADILLA. She is the worst peraon I have ever met she has a nasty attitude. We bought a used car from them and of course we bought the warranty because hey it is a used car. And of course a week and a half later... car troubles. The very next day we call and bring our car in they say well let's wait a week to see if it has this problem again. We come back a week later. They say the same thing for two additional weeks. All while our miles on our warranty are running out. And of course we addressed this concern. But Laura Padilla assured us that everything would be covered. Another week passes they notify us an say hey we got an appointment for you and they will have a loaner car ready. We go to the appointment and they said sorry the person who set the appointment (Laura Padilla) never requested a loaner car but we have another appointment in 2 weeks where will have one. We say okay that will be fine we need a car to use. We go to the appointment and a couple days later we get this call from Laura Padilla saying oh I'm sorry you brought the car in 2 days before your warranty is up we are not going to cover your vehicle. When my husband questioned her she started yelling at him. And then she had the audacity to blame us because we rescheduled the appointment. I will be calling the manager. Please dont go to Laura Padilla for your own sake. Anyone else.

The whole process was so smooth, definitely recommend the guys at Auto Nation. Everth our sales consultant was very attentive and helpful.

Bought a Certified Used vehicle that the second day after I purchased did not start.

Autonation South is great to work with. I appreciate their help. The Toyota Corporation is not doing a good job with the safety recall of my Highlander. I took it in for an engine stalling problem, and it was impounded because it was not safe to drive. They gave me a loaner car, and I am still in it 6 weeks later. Toyota issued a letter to 1.2 million owners with this problem, but they said they had not decided how to fix it yet. I don't know how long this situation will last.

The best experience I?ve ever had on any dealerships

Broke a side mirror on my brand-new Tundra; got a service appointment on line for the next morning. Michael Clarke took care of the problem quickly and efficiently; got a new mirror installed in about 45 minutes and I was on my way. Good job!

My 2009 Prius decided it did not want to leave our parking spot after we picked up our coffee in downtown Elgin! AAA towed my car in saying Autonation is one of their good partners. My service advisor Jared called by mid afternoon to give me a list of the things that had needed fixing: 12 volt battery that would not hold a charge, throttle body requiring service, water pump and engine coolant, A/C Compressor belt, plus free oil and filter change and the free Multi Point Inspection. Jared even had it washed before I drove it home, happy and healthy again!

Paul Avalos at the South Austin Autonation location did an excellent job. He is very knowledgeable and respectful of my needs. He helped me get into an absolute awesome truck that I?m proud to own.

I appreciate all the precautionary measures that the Toyota Autonation South Austin took during these trying times.

This was my latest 5K service. Jared Jones, my go-to service advisor, handled everything efficiently as he always does. I told Jared to congratulate his service tech on the last wheel balance done to address a minor shimmy. The car runs as smooth as glass now. Best balance job ever! (And I am picky about this item.) Jared said he passed this on the tech. Luckily I happened to meet this tech as I was checking out and was able to personally thank him. I think behind the scenes service staff often don't get the recognition they so rightly deserve. Too many people get used to quality service and take it for granted.

Service was a routine mileage service with a tire repair. Handled quickly with no personal contact required.

I was very pleased with the way Ali and George took care of me and my wife.

Very helpful staff and always so kind!

Quick and well done. Polite personnel throughout.

i would like to say thank you To Autonation Toyata I. south Austin. Very professional and Honest crew specially to Mr Jared Jones.

Tony is always helpful with service-no pressure and solves my problems. Always available. Been using service department for 15 years with multiple vehicles. I won’t go anywhere else!

Their service dept has wonderful customer service. The waiting area is clean with free wifi and TVs. There is also a child play area. Free coffee, teas and hot chocolate.