Very unorganized, car is normally washed and wasn't washed, service advisor was not knowledgeable and seemed not to care.

My son was waiting months for his dream Challenger car. It came in the day of his birthday. We went to Auto Nation and first made an appointment with Louis, he was to busy and we were referred to Dalton Dewveall. He was so helpful and Amazing. He helped my son through the whole process. The car was going to be serviced because they just got it. Dalton went the extra length to ensure that the car would be ready and update us along the way. Louis was not very attentive. Dalton said it would not be ready till Monday, but at 5:00 we got an unexpected call from him saying it was. He was so happy for my son. He was a GREAT salesman!!!! Ask for him.

Great service thanks

Prompt service in safe surroundings

Great customer service with a professional and friendly staff. This was my first time financing a new car and Abbi G. made sure I understood everything throughout the entire process. She was very knowledgeable on the 2020 Corolla and was able to answer all of my questions and concerns. I definitely recommend going to AutoNation for your next vehicle purchase.

Great experience!

Great experience, Michael was Great! Fast, Easy, Safe experience, and they Washed my Truck!!

Arthur in the Collision Center was a really efficient and pleasant person to work with.

My service advisor Cole took good car of my car and me.

Test drove a suburban here last Sarurday. Gentleman did great job on getting us in and out. The building has very close cubicles, 1 television and vending machines.

Melissa Davis, our sales person was very helpful, kind, went out of her way. Others would benefit from her service

Tldr: 4+ hours for a flat tire. Awesome work fellas, a monotone voice says into the camera, with a dead fish stare into void. I'd give negative stars if I could. So the family recently acquired a new vehicle thats required N2 in the tires to vroom vroom (dont know why nitrogen is better than regular air but I digress). So it necessitates that we go to a dealer to fix the tires and fill with special air, as it so happens that a foreign objects was in one of the tires. Make an appointment and patiently wait for the alloted time. So my dad takes the car and decides to wait outside. He said the waiting room was pretty full and wasn't comfortable with the lack of social distancing. Alright, it takes about an hour and a half, give or take, for a flat tire, no big deal. WAITED FROM 11AM TO 330PM. FOR A FLAT TIRE. My dad is understandably upset- to put it mildly- so I decide to call service. Call at 330 to ask and a woman's voice tells me that the car is "in progress on file, but I can connect you to the advisor." Knowing full well that foward will lead nowhere but foolishly hoping that maybe this once, just once, an advisor will actually answer. 'Tis I the fool. So no dice and I call back to service desk. I note that the time difference is 3 minutes. This time a man answers and tells me that the car is ready. Even after pointing out that the car is there for a flat tire since 11am, no real explanation is given. So I call my dad and after checking the paperwork and his phone records, no one called him despite his number on file. What kind of nonsense service do they have that a car takes 4+ hours to fix a flat tire? This is not a rhetorical question, the public wants to know. The truth evades me and will haunt me in my sleep.

I bought my truck from here, and EVERY time I've gotten my truck serviced here, there has been a problem. The first time, they forgot to put a wheel lock back on my truck. Unbeknownst to me, my truck doesn't have wheel locks. Not only do they not know what parts go on which models, but they sent me on a wild goose chase. The second time, they said they'd have me in and out in an hour. It took FIVE HOURS, and I couldn't get a straight answer from anyone. The most recent time, I took my truck in because my tailgate broke (it's still under warranty). The service agent, Wes, LIED TO MY FACE about them fixing my truck. My tailgate was not fixed. When I called, I got no apology, no explanation, nothing. All they said was "you're gonna have to bring it back Monday." This place is THE WORST. Buy your car from LITERALLY ANY OTHER TOYOTA DEALERSHIP.

I’ve purchased a lot of vehicles in my adult life and the car buying experience is always the same...you’re going to pay too much, get too little for your trade and get decent service, until the sale is complete. This location was no different. Due to the recent Covid-19 pandemic, most of my interactions were done online, with one of the salesman. After finding a vehicle I was interested in I arranged to come down for a test drive. The salesman did not know some of the questions I asked about specifics on the vehicle, but was friendly and helpful. After deciding to make the purchase, the regular back and forth with pricing began about the vehicle price and my trade. This is typical, but always feels overly aggressive when the sales manager comes over to basically tell you that you’re not getting what you wanted. Numbers were agreed upon and this is actually where the experience improved...in the finance department. The person I worked with seemed to go above and beyond (granted he has a quota as well) to get me the best rate. So, we closed the deal and I took the truck, with plans to return the following day for the missing items that were not previously installed. The following day, I returned to have the non-negotiable $800 3M hood protector installed (the one I asked them to remove from the price to save me money). While there, I mention to the salesman that I was missing the carpets and sill protectors that were listed on the vehicle description online. This...this is where my impression of this dealership went from decent to...I would not recommend anyone to go here. I showed the online description of the missing two items to the salesman and he asked me to take a screenshot and send it to him. I oblige and figured they would take care of it. The salesman returns and gives me the “I hate to be that guy” speech, telling me the description was wrong. I show him the matching VIN, read the description to him and he says he will do what he can. Low and behold, the overly aggressive sales manager shows up and tells me that the description was wrong and if he gave me the missing items then he would have to give them to thousands of previous customers. I explain that if the description is wrong, then remove it from their site, but it’s there so please provide the two missing items. After 10 minutes of negotiating, the salesman returns and tells me that he took carpets out of another vehicle on the lot to put in my vehicle and the sill protectors (a Toyota OEM $40 part) has been ordered for me. After several weeks, I emailed the salesman and inquired about my sill protectors and was told that Toyota plants are not making anything, due to the pandemic. I quickly get online and find a Toyota dealership in another state (nationwide pandemic mind you), order them and have them in a matter of days. So, needless to say...I was lied to. Granted, it’s just a $40 part that I practically had to beg for, but it’s the experience itself that made this poor. The sales manager being used as a tool to almost scare you out of negotiations on price and the same guy showing up to talk you out of something you paid for, according to the online vehicle description, just seems too aggressive. Salesman was fine, but lied about a part that is minuscule when I paid $35K for a vehicle. The only good part about the experience was the finance person, who actually seemed to help me, even if he had his own agenda...it’s all about perception. I’ve purchased a lot of vehicles from a lot of dealerships, all over the country. This is one I will not be returning to for another purchase.

Went there to get a part for my Tacoma. They got the part in overnight which is good. The guys in parts could be a little nicer. I am sorry I was such a burden to your day.

I have used them for the past 5 years. Most of the time they do an excellent job. They will always recommend changes (upselling) but that is part of the job. They are not too pushy, though. Sometimes I do have to wait a long time just to check my car in which can be frustrating when I arrive on time and have to get to work. So make sure you allow extra 20-30 minutes for car check in. My car has not broken down or left me stranded. They know what they are doing and make sure my car stays in top shape to last a long time. They will even wash the outside for me before I pick it up if they have it all day.

I've bought 3 Avalon's from Auto Nation and have always had them serviced there. I keep coming back and recomending them to others because they take good care of my cars.

Our salesman Patrick is very well informed on all features and made the whole car buying experience very smooth. Very professional sales man .

(Translated by Google) I do not recommend at all they told me that I had to wait for my oil change and a punch of a tire for 3 hours and the four hours had still not done anything to my car and they did not think about doing anything to my car until they I complained and then they told me that I had to wait an hour and a half more. Horrible this place I do not recommend at all they told me that I had to wait for my oil change and a punch of a tire for 3 hours and the four hours still had not done anything to my car and they did not think about doing anything to my car until they I complained and then they told me I had to wait an hour and a half more. Horrible this place (Original) No recomiendo en lo absoluto me dijeron que tenía que esperar por mi cambio de aceite y un ponche de una llanta por 3 horas y las cuatro hora aún no le habían echo nada a mi carro y no pensaban en hacerle nada a mi carro hasta que les reclamé y después me dijeron que tenía que esperar una hora y media más. Horrible este lugar I do not recommend at all they told me that I had to wait for my oil change and a punch of a tire for 3 hours and the four hours still had not done anything to my car and they did not think about doing anything to my car until they I complained and then they told me I had to wait an hour and a half more. Horrible this place

I worked with Cole and he was extremely personable and took great interest not only in my truck but in me. You could tell he really enjoyed what he did and made it a point to make a connection on a human level vs a business level. I really appreciated that. Highly recommend him.

Great job in recall but they scratch my inside door and manger did not care and I told him my wife will flip and he said let her flip. This will be last time we come here.

The body work was excellent, timely, and reasonably priced (as body work goes).

I bought a vehicle from Auto Nation in Jan 2020 and on Jan 31st I decided that I did not want the Gap insurance or the service plan. The cancellation was within 30 days of purchase so both should be refunded to the car loan in full. The GAP was refunded quickly, but it's now almost July and the service plan has still not been refunded. I have left numerous messages for Justin and have not gotten one call back. The one time that I actually spoke to Justin he said he would investigate my refund and get back to me, that was 2 months ago. I need my money redunded and have been trying to avoid actually going up to the dealership in person due to the pandemic. If the dealership reads these reviews then please do your job and tell Justin to call back customers that leave him messages. Edited- I received a call and proof that my refund check was finally sent to my lending company. I made a BBB Complaint and this review to finally get someone to call me back. A returned phone call could have prevented all of this. Please Autonation, have your employees return phone calls.

Service manager Cole Shuler went above and beyond to get a mysterious noise diagnosed. it sounded like a rotor or CV joint issue and irritated me every time the car hit speeds over 50 mph. It was virtually undiagnosable until Cole and his shop foreman took it upon themselves to figure it out. it turns out it was a rear seatbelt mechanism, which they replaced, finally ridding the car of the minor but very annoying malady. The dealership has access to a database that helps them diagnose off-the-wall problems, so I am glad I brought it here. They were the only ones to get the job done, and I credit Cole's professionalism for bearing down on the problem that others may have written off. Thank you, Cole!

Their service was incredible, the whole buying process was quick, and I got an amazing deal for my new C-HR. I'm in love! Huge shout out to Henok, the sales rep who helped me, and to Mike, the finance manager. Y'all helped make my dream come true!!! Thank you!!!!!!

(Translated by Google) I bought a car with them 2019 in two weeks of use with gasoline pump problems for a month that they are in their tayer and they do not give a solution to my problem they are incompetent I am very upset (Original) Compré un auto con ellos 2019 en dos semana de uso con problemas de la bomba de gasolina ase un mes que esta en el tayer de ellos y no le dan solución a mi problema son incompetentes estoy muy molesto

Their service was incredible, the whole buying process was quick, and I got an amazing deal for my new C-HR. I’m in love! Huge shout out to H, the sales rep who helped me, and to Mike, the finance manager. Y’all helped make my dream come true!!! Thank you!!!!!!

Wes at AutoNation always takes care of me and my 2005 Toyota Matrix. I truly appreciate the personalized care in maintaining my vehicle. He lets me know what is crucial and what can wait honestly, being conscious of the financial strain we have all experienced during the pandemic. I definitely recommend going to AutoNation and having Wes help you!

Professional and courteous service.....

I had a good experience with AutoNation Toyota South.The people were nice and the car is awesome. I would have given them a 5 star rating but they did take over 3.5 hours for my paperwork as I waited in the lobby. The thing is I had sent them everything they needed via email or text and was told everything is good. I was already pre-approved thru my bank. That was 1 the other thing was they tried to get me at a higher apr. and higher monthly payments. I had to keep showing the guy I was approved through my bank and showed them payments and apr. I would go back to them again, but with bank approval 1st.

The Toyota service department rarely disappoints me and the customer service is very good. My advisors are professional, explain any issues with my vehicle and are on point with the time for completion of the repair. The facility is always clean and inviting to sit and wait while my 2017 Tundra is being serviced.

Abbi was great! She was warm, friendly, and knowledgeable. She worked hard to find us the car that we wanted and followed up afterwards to make sure that we were happy.

In general, buying a new vehicle is not a favored activity but Brad Lisendy, our sales rep, and Bajis Mousa, the finance rep, at AutoNation made it great experience. Brad, thank you for finding us our Tacoma - with our exact requests I know it’s was a challenging task right now.

People were very friendly and willing to help you,

Can't give Zero points... Came to Toyota Autonation South because of tire light on and tire about to go flat. Couldn't make it home from work and they were close. I made a 5:00 appointment online at 9 am. Told by Service Rep that my appointment didn't go through. Waited for my car for 2 hours just to find a bad tire. Service Rep finally showed up after I asked them to return my car and said they are just getting to my car and they are shorthanded. Place closes at 7. The manager wouldn't even talk to me or acknowledge me. Never coming here ever again. Service is rude and Management incompetent. Toyota refused to give me back my car. Theres only 1 other customer here besides me in the service area.

Showed up at 5PM with a tire that received a puncture from road construction down the street. When we pulled into the service bay, we were immediately told they did not have time to help us. We are from Houston but this was an emergency. By this time the tire was completely flat with a nickel size puncture. We asked to get confirmation that we couldn’t be helped by the supervisor or manager, the manager Keith came out and saw our tire was flat, then proceeded to tell us he was too booked to help us and advised us to drive down the street to the firestone. He had no concern for our safety, nor did he listen to us when we said the tire had a hole (he just wanted to put air in it and call it good). We literally ended up changing to the spare tire in the service bay where we pulled in, with no help or offer of help from any of the staff. They completely ignored us, again with no concern for our safety or that we bought a Toyota in the last couple months brand new. This place is a complete joke, I wouldn’t recommend the service department to anyone in the Austin area of they need any kind of help.

Well, I am Not happy about the service department, I booked my online appointment for 9:15am as almost every time slot for June 23 was open all day. I show up early at 8:45am, there are 20 vehicles in line. So the service tech says “it will be 2 to 2.5 hrs for a oil change” so I decided to wait it out, I didn’t get my vehicle until 1:30.., That was a crazy wait, & no one ever gave me any update as to it will take 4 plus hours to change oil. I am completely disappointed in this BS, and expect some kind of apology & make it right kind of situation. If there was a manpower issue due to the Covid issue, I should have been told so I could of made a different decision. I missed a lot of work, I would have been better if taking to a quick lube place to be sure., Never again.

My first experience with AutoNation Toyota South Austin was superb! Everth was our sales rep. He was extremely patient and helpful. Spent time with us explaining all the details. He didn't give us any pushy salesman attitude. I would definitely buy from AutoNation again!

I had a great experience here as always. The staff are helpful and friendly. This time check in process took a little more than I expected.

I have always had a great experience at AutoNation Toyota South Austin. The technicians are very honest and they are very well equipped to work on my vehicle. They’re the only people I will let work on my Tacoma. Since I walked on the lot and purchased my truck right after test driving it, I will never go anywhere else. I will also never have an shiny foreign car again (except for a Lexus,) because my truck is better than a Jaguar, Mercedes, Porsche, etc.) I’ve dealt with all of them and there’s just far less lights, less noises, and less problems.

Abbi Gass is the best!

The buying experience is always a "process". However, AutoNation did work with us to come to a fair deal for all parties. We have been customers of AutoNation South Austin for over fifteen years (3 vehicles) and our experience with their service department has always been excellent.

Had an appointment at 8:00am. Showed up at 7:50 and my car sat un the drop off bay until 8:20. Then it was moved to a line where it was 3rd in line. Saw a supervisor walking around and made him aware of the situation. He said there were no appointments and was rather rude. I tole him that I'll take my van and go to a local shop who would appreciate my business, which I did.

On time-great workmanship-great st5aff

Have done wonderful work including washing the car /cleaning it nicely even though that was not part of service work Recommend service at AutoNation Toyota South Austin

Service of my Tacoma was excellent, greeted on time, all procedures needed were explained - care to social distalize in reception area was properly done. Out very quickly for job.

I had what I thought was going to be a bad experience turned into a great experience. The sales people here will help take care of your concerns and issues. Don't do what I did and get all bent out of shape and angry before talking with them about any concerns. I had to do a lot of apologizing because they really came through for me and went the extra mile to take care of my problem. Many thanks!

This is my first time purchasing a vehicle from this dealership and I am very appreciative of the time, effort, and patience of the sales reps, Heather & Laura and the hard working Finance Manager Daniel F. I loved the fact that my sales reps knew all the features of the cars shown to me. They took time to research their inventory to find vehicles that would fit my needs and were so patient with all my questions, concerns, & indecisiveness. Even though I had long wait times between bank approvals and whatever else they do behind the curtains, I didn't mine because I knew they were working hard to get me the best deal possible. They were an open book, and had great communication with keeping me up-to-date on where we were in the process. I definitely recommend sales rep Heather & Laura along with Daniel F. who is probably the best Finance Manager I have worked with. Thanks guys!

Reliable, honest, trustworthy.

I normally do not leave customer reviews, however, this situation warrants a review. ** HEATHER GRIFFITHS RATES 6 STARS ** ** ALI (FINANCE) IS A TRUE PROFESSIONAL ** ** HANDS DOWN BEST EXPERIENCE I’VE HAD ** I called every dealer in a 150 mile radius looking for a diamond in the rough during the pandemic ; a 2020 TRD PRO , Army Green. Heather was the only professional to go above and beyond to get my in that vehicle. She was responsive, flexible, NOT-PUSHY and understood my unique situation. I drove 144 miles round trip to get in the car. She gave me factual numbers, an above market value for my trade in and when I threw her and Ali from Finance a curve ball, they made sure my needs were met and allowed me to leave in the 4Runner that day, even with commercial requirements for leased vehicles still pending. I couldn’t ask for a better sales associate and finance manager. I literally have never had a good experience with either, but Autonation went above and beyond and made the process simple and straight forward. Even 2 months after the purchase, Heather still reaches out to check on my family and I and ensure we are satisfied with the vehicle and their services. Customer for life - no doubt about it. Highly recommended for anyone looking for an upfront, honest, transparent car-buying experience. My best, Mark 2020 Toyota 4Runner TRD PRO Owner

Had an appointment at 1 for an oil change and tire rotation, and left at 4. It doesn't take 3 hours to do this. After 21/2 hrs. the adviser showed me some recommendations- well I'd been there so long I couldn't get any recommendations done ! This has happened the last 2 times I've been there!!!

Ace hooked it up with the service.

My wife and I were extremely pleased with the decision of driving all the way to Austin, Texas to visit with AutoNation Toyota. At first, we picked a Moon Dust color Highlander on the show room floor. I kept in contact with the salesman and returned three days later with the approval from our banking institution, only to learn the vehicle we wanted had been sold via internet purchasing. The salesman showed us a higher end Highlander and after out test drive, we had to have it. Even though we were there for six and a half hours, we are extremely happy with the vehicle and service received. We also own a 14 year old Tundra that has always ran great and totally reliable.

Took my husband more than 2 hours to get the oil changed. The lineup of cars was huge and only 2 bays were being used (out of 5). They also did not clear the "service required" sign from the dash. No car wash even offered. They did discount the service by 25% from coupon found online. Jiffy Lube next time.

We started looking at a 2020 Prius. We were having difficulty deciding on a color. Our sales person, Everth was very patient and helpful. After spending hours with multiple test drives, we settled on a fully loaded Corolla with a two tone color that we really liked. Then came the deal. Everth discussed with the manager retarding trade in etc, and we reached a satisfactory agreement. We drove home in our new Corolla. Thanks Auto Nation for a very pleasant non stressful experience.

Jared Jones has been my service tech for as long as have owned 4- Runner. I purchased it new 2012. Jared is a outstanding person. Jared is very deserving of any recognition you can give him.

Dishonest - Negotiated with them in good faith. When I was ready to buy the new vehicle only a few days later, they refused to honor the price we had negotiated. They offered a price *higher* than their opening offer on the day I first came in. Beware also high pressure sales tactics and salesmen who continually change the subject from the price of the vehicle to the "out the door" price to deliberately sow confusion.

The Toyota dealership never disappoints me and the customer service is excellent. My advisors are professional, explain any issues with my vehicle and are on point with the time for completion of the repair. The facility is always clean and inviting to sit and wait while my 2012 Toyota Camry is being serviced.

I came in for a 50,000 mile maintence and they said they were really busy so it would take 2 1/2 to 3 hours which was fine with me. After 3 1/2 hours I went to check and it was still sitting in the parking lot and had not even made it to service. The service rep. took it to the quick service station and had it done there. Overall time just for the 50,000 mile service was about 4 /12 hours.

Very good customer service, the advisor is friendly and helpful. I am satisfy with the job done.

Yesterday I went in with a scheduled appointment for an oil change and a small tire repair. What should have been in/out turned into a 6+ hour experience and zero apologies or check ins. Their priorities lie in the sale of new vehicles and warranties, once you're in you're no longer valued. Very disappointed.

My experience: Efficient, competent, pleasant. Pricey, otherwise I would give them 5 stars. Update, they gave my email to SirusXM. Not good. Removing one star.

Auto Nation has a great Maintenance and Service Department. Have purchased 5 cars from this Toyota Dealership and the Service Department keeps me coming back. My service manager, Art Gomez, has taken care of me and my cars for years. He has become my friend and I trust him completely.

Improve communication with its customers, specifically during service times. I was there this week and was told that it would take 1.5 hours to rotate the tires; 3 hours later, I am still waiting. When I checked up on the status of my car, my service person was at lunch. I had to speak to several persons to get my car. Totally unacceptable. Also, because of COVID19 many persons were waiting outside in the grassy area south of the area where you drive up to get service.There were several people many on their phones and computers, many sitting on the curb, and just out of the blue come the lawn mowers and weed eaters, with grass and dirt flying in our faces. it was terrible No one let us know or asked us to move. I went inside to notify a manager who told me he was busy in a rude tone and asked to me tell another manager at another office. I never found anyone to speak to that cared. The inside waiting room was pretty full as they were keeping 6 ft distance. This was totally unacceptable. All of it; the mowers, no communication, and managers not giving a d___!

5 years ago it was between Nissan Pathfinder and a Toyota Highlander. I bought that Pathfinder instead and it was biggest mistake. When I walked into Toyota I already knew what I wanted. I put a lot of miles with my vehicles and expect a dependable car for the price. I knew I could make my wrong right when I chose the 2020 Toyota Highlander. Already 10k miles and very happy with the purchase and safety features. Service center handled my first oil change and I was in and out. Nice service advisors who aim to please.

Longer wait time, poor customer service, rude service agents.

I had a wonderful experience getting my Car serviced yesterday!! This company cares and gives excellent, prompt service to everyone!!

I am big fan of this Toyota service center. Kimberly is no longer working there, but they still provide great customer service. As long as I live in Austin, I will have my car serviced here. I no longer dread having my car services by the dealership,

Great job. I enjoyed the lobby while waiting for my vehicle.

I've been driving Toyota's for over 25 years and I've been to numerous dealerships throughout the country. Made an appointment for this morning for 8am. I arrived at 7:50am. My vehicle sat in the service area for a half hour before they moved it to a line that had 3 cars ahead of it. I asked a manager what was the deal? His response was, we don't have appointments. I told him forget it, I'm not waiting for hours for a repair. I'll pay a family business local to my house from now one. Sooo long Toyota!

They are always so amazing, they have the best customer service. I always leave happy and satisfied

I brought my vehicle in for a recall on the airbags. I was easily able to make an appointment over the phone. When I arrived, the rep helping me let me know it could take between 3-4 hours. I ended up having to wait for 5 hours. I understand that things happen, but I think Toyota really needs to consider the number of workers they have available and be more realistic when making appointments. I would much rather have had an appointment later in the month if it meant that I wouldn't have to wait for 5 hours. I went to find the rep helping me after 4 hours and he informed me that they hadn't started work on the car yet. Additionally, I went during COVID-19 times. There were signs saying that the facility was sanitized daily and I did see a staff member going around wiping off chairs. However, I think given recent research, the greater risk is person to person contamination, not so much surfaces. Some staff members were wearing masks but others were not. There were no requirements for customers to wear masks either and the longer I waited the more customers came in without masks. This made me feel very uncomfortable and unsafe while waiting. There was a space to wait outside which I did for a little but it was a classic 109 heat index day, so not ideal. I think there should be a requirement to wear masks at the facility for as long as we are dealing with this pandemic. And although not all chairs were close to each other there were no clear guidelines on how to social distance, other than moving if someone sat next to you. Overall, Toyota needs to work on their wait times and scheduling and enforce more strict social distancing and mask wearing guidelines. I would like to add that most staff was helpful and kind when I reached out to them--I believe this is an upper level issue.

Overall experience was great! My salesperson Melissa Davis was knowledgeable and answered every question I had! I definitely will refer this specific AutoNation Toyota and tell them to ask for Melissa! Thanks to the whole team for a smooth and easy purchase!

I don't have a Toyota Corolla. Have never had a Toyota Corolla. I certainly would not go to Austin to by one. I've called to have my email removed and that apparently did not work. Now I am being spammed by you. None of the selections apply for "Why did you visit this dealer?" As I never have visited this dealer and will make it a point not to in the future.

Jared Jones is attentive and outstanding as usual - he's been my go-to service rep for a while - much appreciated - thanks.

had to wait an hour for shuttle. he was not wearing mask during Pandemic. Service said govt recall for airbag would take 3-4 hrs. by the time we shuttled home it was ready. poor estimate of time.

Tony /Robert at Auto Nation South did a great job!

Getting your car taken care of here is a nightmare. They never called to give me updates, I ALWAYS had to reach out to get details. They never updated me when my car was going to be left there over night. My car ended up being there for two and half weeks, and I had to ASK/NEGOTIATE getting a loner vehicle. I understand that they have rules and protocol that they have to abide by, but it takes TOO LONG for the upper management to get back to their frontline workers. I am very appreciate of the service they have there in general when it comes to the interactions; however, the upper chain of command needs some MAJOR adjustments. I would rather drive far out of the way to get it serviced or fixed than drop it off at the Auto-nation Toyota down south.

I don’t want to leave a negative review during times like these but it’s time. I bought a new 4Runner limited in 2016 and it has had to have the radio replaced 3 times. Two months ago I brought it to the service department for an airbag recall and also asked them to check my radio because it was having the same issues it was having previously they told me that they did a diagnostic test in my radio is fixed. I picked up my car after being there all day and although the radio appeared to be operating better the microphone for voice recognition stopped working. I’ve brought it back twice since that happened for them to try and fix the microphone and was told each time that It had been fixed. As of today, after countless hours over several years, it is still not fixed. I’ve called every day for almost 6 weeks trying to get an answer on whether corporate would replace my radio for the fourth time. I’ve left messages for the supervisor every day and still have not heard back. I understand it’s hard with positions being furloughed and companies working with fewer resources but this has gotten to a pointWe are service has all but disappeared. The woman who manages the service desk who answers the phone has been great. I’m pretty sure she knows me by the sound of my voice after all the calls I’ve been making.

They keep my Scion xB running smoothly. They have solutions for the issues I bring to them. Art Gomez, one of their intake representatives, has worked there quite a while and knows cars. He is very helpful!

Am new to Texas and brought my Highlander in for oil change and Texas inspection. The place was busy, and they got me out in less than 2 hours. In addition, social distancing was practiced and customer's could sit outside or inside. All employees had masks on. Thanks AutoNation.

After making an appointment for an oil change the rep said it could take between one to two hours. Over 3 hours later my car was done. They didn't bother to remove the floor liner or ticket on my dashboard. I'll be going to Jiffy Lube before coming back here.

Somethinghappened at the last appt that resulted in this rating.

Unfortunately, I had a really negative experience at this dealership. I talked with a salesperson on the phone and made an appointment to test drive a truck. We were seated and told that a salesperson was finding the truck. 45 minutes later another person told us that they did not have the truck for us to test drive. They had a different model but we would have to wait while they found it. I asked to speak to the manager but was told again that we would need to wait. This is the dealership close to our house and we were really interested in buying a truck and forming a lasting partnership with them.

Excellent service , very quick

Great service! Jared is always a great help, and very nice and courteous.

Unhappy for the first time in 7 years. 4 people were in drop off area lounging on chairs with feet up and on their phones. It took them 6 min to smile at me and 8 mins to actually talk to me. Mr Alvarez was professional and receptive to my recommendation that the people on the ?front line? need to be as professional as he because review is in his name. They have a profound effect on initial impression. Service Center was not busy but it took 2 hours for an oil change to be completed; 15 mins spent waiting for my car to be moved from a parking spot to front. Again, Mr Alvarez was professional after I asked to have my car to leave, but at that point I was disappointed by my customer service experience. Shame, if I didn?t get free oil changes, I would switch to another place. If this type of service continues, I would be happy to pay for a more positive experience.

I made my appointment online for inspection. I had to tell the intake person and my service person that I was there for inspection and not an oil change. I let them clean the break fluid and was told they could check the alignment for free but would call be to ask before doing anything. When I went to get my car they had charged for oil change and alignment and some other charges i wasn't expecting. I was told it was too late to do an inspection and to come back the next day. I refused to pay for the services I didn't ask for and some of the charges were removed. I left feeling completely ripped off and didn't even get the inspection I came there for in the first place. Horrible service. I will never go there again.

Been taking my 4Runner to this place and have had Art Gomez helping me out each and every time. I always get good service. Thank you!

Service was done timely. The waiting room was clean and sanitizing was going on even as we were there. Greg Coy was courteous.

I had an appointment and got in quickly even though it was much more crowded than I expected. Waiting room encouraged social distancing and hand sanitizer was available as well as staff sanitizing chairs and tables. Greg Coy handled paperwork and brought my car directly to the door.

Melissa got me into a 2019 Camry in no time! Highly recommend this place.

I worked with Michael, he was very patient, thoughtful, thorough and attentive while helping my husband and me look at different models. Despite having low inventory (due to COVID) he was able to help us find what we wanted and work on the numbers to get us a monthly payment we were aiming for. Looking forward to working with him again when we find our next vehicle!

I went to AutoNation on memorial weekend and Amiel H. helped us pick out the perfect 4Runner and for a great 👍🏻 price. After shopping around for a while. Couldn’t have asked for a better experience.

Typical car dealership.....people robbing you.

I had a great experience buying my first car here! I had been putting it off for some time because I was so nervous, but Patrick B. made it extremely easy. Patrick was able to answer all of my questions and was very kind. Daniel F. in the finance department was also amazing! Everyone treated me like family and the entire experience was very comfortable! I'm extremely happy with my new car and I would definitely refer others to AutoNation to work with Patrick and Daniel because they were both so wonderful! Thanks guys! Y'all are very much appreciated!

Car noticeably more responsive since servicing. Computer screen still showing "stop for coffee" notice within 3 miles of leaving home.

I brought my Tundra in for service without an appointment on a Saturday afternoon and was told it would be 10-15 minutes before an advisor would be available. It was literally 30 seconds later when Jared Jones was at my window. He took great care of me and had me on my way in 90 minutes. If you need your Toyota serviced in South Austin, Jared is the guy to see. I have and will recommend him to all if my friends. Thank you for earning my business.

I only went for an oil change but that is a very important part of servicing your car. Jared Jones is the one to see he will make sure everything is done to Toyotas high quality of service.

2016 Toyota RAV4 XLE AWD color red with my friend Hallie Gomez ⚽🇲🇽🥅🏆

My 2-yr old Toyota's check engine light came on. Since it was still under warranty, I took to this dealership to have it taken care of. They wanted $90 to run a diagnostic see what is wrong. IT IS UNDER WARRANTY! If I have to pay for warranty work, what is the point of the warranty? My family has owned Toyota exclusively for over 20 years. My next car will be a Honda.

Amazing service! Answered all of my questions. My car salesman was literally a text away. I drove from the Valley up to Austin just for the GREAT deal. I knew I couldn’t pass it up and there’s no way a deal like that would ever be offered here in the RGV. I’d HIGHLY recommend purchasing your next vehicle from AutoNation Toyota South Austin. Make the drive, it will be WORTH IT. You’ll be SO HAPPY YOU DID!

I was trying to get a good deal for a Rav4 they were running a special on. Long story short: The head sales manager didn't even know his own specials listed on his own website. Love Toyota, but I will make my next purchase at a different dealership.

Do not recomend the used car store. They sold me a 4runner whit a bad suspension sister. I found out abouth this problem a month and a half after i got it. The sellers lie to get u to buy their junk. The finance people also lie to u to get u to buy a waranty that does not cover anything. I was trying to remove the star but i couldnt figure out how to.

Wesley said it would take 40 minutes for my State Inspection, it took over 2 and a half hours. I've had the State inspection many times, never taken more than an hour. Wesley was rude and disrespectful. It's a shame, because I've had two previous excellent experiences at this place, including purchasing my car and having an annual service.

Keston was the sales person that helped me find the vehicle I wanted. He really went above and beyond. I had some very specific requests and he never became frustrated or made me feel like I was asking for too much (like other dealerships had). I would recommend Auto Nation and Keston to anyone that would listen.

I received excellent service. I was kept updated on the status of the repair work done on my vehicle. The process was made easy for me. Repairs were done timely and to my satisfaction. Great job

I did not go in to facilities, but they have always been nice. Service was quick and efficient.

Fast service for reasonable price.

good explanations of what work needed to be done. Service rep kept me informed as to progress. I was impressed with the attention to cleanliness and attention to keeping customers safe during this CoVid time. Very appreciative of service professionalism.

Exceeded expectations. Made me realize just how bad the customer service has been at universal Toyota

If I could give no stars or negative stars I would! What started as routine recall fixes quickly turned into having to buy a new car. (which due to the horrendous customer service we received was not through Toyota although we were seriously considering them before this happened as our car was getting old anyways.) Our family car ran perfectly when we dropped it off ( we maintain our vehicles extremely well since my husband used to be an automotive tech) but it had a couple recalls we needed to get fixed. Nomally we would do our own work but with the recalls we couldn't. We dropped the car off running perfect and picked it up the next morning. Within 5 miles of driving, it started smoking and over heating. After looking under the hood we realized everything was screwed up. The power steering pump was shot, a belt was shredding, a boot wasn't put on properly, there's a missing bolt in our engine, the engine cover bolts are completely gone and the plastic cover was just placed in there and not secure. Not to mention the faceplate cover on the inside of our car was also damaged. So with a toddler in the car all three of us are stranded, we call Toyota and they tow the car to the dealership and that's where this nightmare really started. The service GM was a NIGHTMARE! The operations manager was just as bad. They claimed they never went under the hood and it wasn't their fault and they wouldn't fix it, but on our receipt there is a bunch of work that was done under the hood that we never requested,a bunch of brake checks and engine checks and all of these things that we did not request. we inform them of this they still refuse to help us and left my husband and I and our toddler stranded and told us it wasn't their problem. After speaking to all management we could we left with our ruined car with no resolution and barely made it home (we live a mile away) Once we got home we called corporate to see if we can resolve this issue, where they then decided the only solution they could give us was to send us back to the same dealership and deal with the same exact people we had just dealt with. (As if that would go anywhere) We ended up having to buy a new car because they turned our perfectly good family car into a pile of unusable metal! I will NEVER recommend this service garage to anyone and I will definitely say beware, they don't care about their customers or customer safety AT ALL! Sincerely, A life time Toyota owner who now has switched brands.

More precautions for covid19 spread would have been reassuring. Sales woman was pleasant enough but seemed to be rushing me through the paperwork.

They pulled the bait and switch on us at the Toyota Auto Nation Used Cars. Replied to a very low cost vehicle ad called them set appointment drove there for one hour in rush hour pandemic crisis and they did not have the car they told they had but wanted to show us other vehicles. Plus they had unmasked employees not following social distancing all over the place. What a nightmare! You can expect the full deception here. Great place to go to get a snow job in Austin Texas.

Greg, Thanks again ! I thought I had a problem, called and was told to go ahead and bring my car in the next day. I'm glad everything was fine. Thanks for being there AutoNation Toyota South Austin and stay safe.

Efrain was the absolute best! He was super understanding and helpful. He took care of everything he could with Carvana and SilverRock. So big shout out to ya boiii! Thank you!

Great experience. I didn’t feel pressure to buy a vehicle and was privileged to test out many as many cars as I wanted. The prices are competitive and they make you feel comfortable. The buying process was fast and smooth and didn’t ask if I would buy today.

Thank you for all the help. I had the best experience!

Greg Coy wa professional and quick

I had a great experience here. The staff were very helpful and friendly. I got a very good deal on a used vehicle and the process was very simple. The vehicle I purchased was misrepresented on the ad I saw online. There was nothing wrong with the vehicle it just didn’t include a few features that the advertisement had mentioned. Overall I had a good experience here.

Excellent discount. Never stay for service here. Plan on dropping it off. Staying will just drive you mad.

I had a great experience! Ed Fernandez gave my husband and I exceptional service throughout our car buying process!

I've had great experiences here. However, this time (Saturday 5/10/20) was horrible. I was stuck there for hours and hours... with zero communication from my service rep. I finally had to go find him and ask for status.... he was playing on his phone and acted irritated that I was looking for my car. (this was 2.5 hours in.... 😳) When I asked what was taking so long, he said that you guys had laid off 1/2 your staff due to COVID... FINE....then why not set expectations that service times will take a much longer time than normal? I was highly disappointed in my experience and from now on, I'll go to jiffy lube.

3.5 hours for oil change, tire rotation?? 👎👎👎👎🤬

Service Rep Jared Jones makes the experience of taking in my 2018 Camry for service enjoyable. Jared provides the prompt and thorough service through his vast experience and expertise by guiding the technicians in detecting and solving mechanical issues with my car. Jared also explains thoroughly the repairs needed and the most economical ways to manage the repairs.

I always take my camry to Autonation. Art Gomez has been the most help for the past 5 years I’ve been coming. He is always friendly and very honest and informative. I highly recommend Art Gomez and Autonation Toyota South Austin.

I recently purchased a new hybrid battery for my elderly Prius and Greg is my wonderful service advisor. He is experienced and professional while being friendly and easy to talk with. He knows Toyotas and puts that knowledge to getting your car ready to go with all possible speed. You can depend on him. This Autonation Toyota Service Department is remarkable. They fix what you know is wrong and find things you do not know about and advise you what must be fixed for safety sake and what you can postpone a little while. I recommend Toyotas for style and dependability.

very careful and respectful, thoroughly professional

Wonderful experience and guidance by my sales rep Melissa. The staff was all so friendly and attentive, the inside of the store of spotless and felt no pressure throughout my time there. Would 100% recommend them!

Quick oil change. Provided an update and fulfilled two other services in less than two hours.

Exceptional service. Very knowledgeable staff. Great communication, Price was good and they took great care of us. We highly recommend AutoNation for used cars.

Jared Jones took care of everything like he always does.

Impressive how little time the scheduled maintenance appointment was

Polite and friendly staff. They are short on mechanics so it took 1.5 hrs to change my oil. A little bet frustrating but I understand under the pandemic restrictions.

Provide a basic oil change in less than 2 hours please.

I called my service rep. Greg Coy and ask if the battery I brought was still under warranty he said yes,, come in and they would replace it, I did and the did a great job.

While service mechanics were a little slow today, Wes (service rep) was super easy to work with, as usual.

I received a specific quote for a vehicle from a sales rep, and the rep was expecting me to come in the next day as we had an appointment to continue discussing a potential sale. The rep confirmed that they can honor the price the next day and we'll work off that. When I get to the dealership, one of the financial managers stated that he will not honor the price although I explained to him that I had just spoken with a rep about it yesterday and we planned everything out. The rep wasn't there at the time I got to the dealership. The financial manager quoted me over 1k more than the actual quote. I cannot stand arrogant, shady, and entitled financial managers/sales managers that can do everything except have integrity. Not every single person in the car industry is shady, but in this case it was clear to me. All they know is how to f*** people over day in and day out and do it with a smile on their face every time. That isn't the right way to have confidence, but karma is a b***.

Again I was thoroughly impressed with the outstanding service i recieved on my 2018 Toyota Highlander. I made the appointment online from a friendly reminder from there. The appointment was simple. Covid 19 protocols were in effect and adhered to. I was scheduled on time and was provided a thorough assessment by my service agent Greg Coy. His assessment was concise and kept me updated via phone as to any concerns. My vehicle was completed on time. He answered all my questions without hesitation. It is employees like him that will ensure our return to this facility.

5 Star ⭐️ The dealers/ salesman 👨‍💼 there are super friendly and not pushy. I had the pleasure of working with Jim Lee and he exceeded all expectations. He got all paperwork complete in a timely fashion. I would recommend everyone go check this dealership out for a new affordable car 🚙. Not to mention the price was unbeatable

Great Service Department & Greg Coy our Service Advisor is excellent. He is Dependable, knowledgeable, professional, keeps us posted on the issues and time frame. Waiting area is always very clean & free coffee, tea is nice. Keep up the good work! Julie Barnard Happel

Great sales team and a nice buying process. Thanks Cait for a pleasant buying experience and just the car we wanted.

Easy to work with scheduled to my needs and accurate service. I really appreciate that as i dont even have time to write a longer review.

I wanted to Thank Abbi G. For such great service while purchasing my 2020 Tundra! I shopped around many dealerships including ford and Chevy here in Austin but her great service finally made me commit to Toyota. Definitely the best in town! Also wanted to thank Jaime, detailing manager, for making my truck look show room ready and being super polite and friendly! Only negative is some managers should be just as friendly after purchase as during purchase, but doesn’t take away from the great job everyone else has done! Thanks again!

I was due for an oil change and tire rotation, and I was concerned about social distancing at the dealership. There was no problem. All personnel wore masks, and there was seating outside 6 feet apart. My car was ready as promised in one hour.

appointment time was honored, no wait, excellent customer service by service advisor, Art Gomez!

Customer service was appalling! Greeted by greeters with no mask and no social distancing? Asked where his mask was and ask me what business was it of mine???

I have been coming to this Service Dept since 1997 when I bought my 1997 RAV4 and 2007 RAV4. Greg Coy was the first service person I met and continue to go to. He is an asset to the Toyota service dept. He is very professional, caring, remembers his customers and always goes out if his way to make sure everything is being done to your vehicle that is needed. He is why I travel hours to bring my 2004 Toyota Prerunner to him when I am traveling all over Texas to house/dog sit. My truck's gear shift was slipping so had it worked on and it was finished in less time that was stated and working great. Thank you Greg for keeping my 2004 Toyota Prerunner running like new.

Wow! Once in a great while you're lucky enough to find a Team of individuals who genuinely care about delivering world-class service! Autonation Toyota is that Team. Thanks Melissa!

Just bought my car here and Abbi was amazing but I am absolutely mad that when I called the parts department, they put me on hold for 30 minutes and forgot about me. I called back immediately and got a response from someone else. Horrible customer service....

Cait was amazing!!!! She’s super friendly and does not make you feel pressured into agreeing into a deal. It was super fast and easy, only took me 3 hours and I left with my new 2020 Corolla! :)

I have been going to Toyota south for over 4 years !!! They have always taken care of me ! Recently I had the please to work with Adrian he sold me my new 2020 tundra and I must say it’s one of the best sales experience I have had there !!! Keep up the great work Toyota south !!!

Felt like I was being mislead and cheated...not honest or transparent on a vehicle purchase Wasted alot of time Bummer......

Great Job with helping me find a first buy

My first time there, I was treated like an old time customer.

Abbi was fantastic. I want to make sure she gets credit. She gave me exactly what I wanted at a fair price. I’m glad I chose AutoNation instead of Red McCombs Toyota. The car is great!

I always take my car there to get serviced. Ask for Tony! He’s a ROCK star! He always gives great service!!!

This place is the worst place to buy a car from. But if you must DO NOT BUY A CAR FROM LAURA PADILLA. She is the worst peraon I have ever met she has a nasty attitude. We bought a used car from them and of course we bought the warranty because hey it is a used car. And of course a week and a half later... car troubles. The very next day we call and bring our car in they say well let's wait a week to see if it has this problem again. We come back a week later. They say the same thing for two additional weeks. All while our miles on our warranty are running out. And of course we addressed this concern. But Laura Padilla assured us that everything would be covered. Another week passes they notify us an say hey we got an appointment for you and they will have a loaner car ready. We go to the appointment and they said sorry the person who set the appointment (Laura Padilla) never requested a loaner car but we have another appointment in 2 weeks where will have one. We say okay that will be fine we need a car to use. We go to the appointment and a couple days later we get this call from Laura Padilla saying oh I'm sorry you brought the car in 2 days before your warranty is up we are not going to cover your vehicle. When my husband questioned her she started yelling at him. And then she had the audacity to blame us because we rescheduled the appointment. I will be calling the manager. Please dont go to Laura Padilla for your own sake. Anyone else.

The whole process was so smooth, definitely recommend the guys at Auto Nation. Everth our sales consultant was very attentive and helpful.

Bought a Certified Used vehicle that the second day after I purchased did not start.

We picked up a 2020 Tundra.This was our 4 toyota from AutoNation Toyota. Always a great buying experience. They make it fast & easy. We will definitely be back.

I had routine service. AutoNation did a great job.

Autonation South is great to work with. I appreciate their help. The Toyota Corporation is not doing a good job with the safety recall of my Highlander. I took it in for an engine stalling problem, and it was impounded because it was not safe to drive. They gave me a loaner car, and I am still in it 6 weeks later. Toyota issued a letter to 1.2 million owners with this problem, but they said they had not decided how to fix it yet. I don't know how long this situation will last.

The best experience I?ve ever had on any dealerships

Broke a side mirror on my brand-new Tundra; got a service appointment on line for the next morning. Michael Clarke took care of the problem quickly and efficiently; got a new mirror installed in about 45 minutes and I was on my way. Good job!

The service we received was top notch. Jared Jones was very attentive and handled our warranty recall quickly and to our total satisfaction.

I have taken my Camry to Toyota South Austin ever since I bought it 18 'years ago. I think that speaks for it self. The staff is friendly and I have been satisfied with the service.

My 2009 Prius decided it did not want to leave our parking spot after we picked up our coffee in downtown Elgin! AAA towed my car in saying Autonation is one of their good partners. My service advisor Jared called by mid afternoon to give me a list of the things that had needed fixing: 12 volt battery that would not hold a charge, throttle body requiring service, water pump and engine coolant, A/C Compressor belt, plus free oil and filter change and the free Multi Point Inspection. Jared even had it washed before I drove it home, happy and healthy again!

Great service, fast and thorough. Jarad explained everything that needed to be done and explained why it needed to be done. Not the cheapest place to get service done but possibly the most reliable and most dependable. As long as I own this Tundra,( 2012 with 113,000 miles) these folks will do my maintenance service. Thanks to all.

I had a great experience here they figured out exactly what was wrong with my 05 Tacoma and I'm super greatful! Before coming here I went to Firestone twice, spent money fixing the wrong things on the wrong parts, big waste of time and money. It turned out to be a very serious problem that was diagnosed and fixed on the same day at this Toyota service center. I worked with Brandon he was very nice and explained everything in a way that I could understand. I highly recommend this place!👍👍👍

Paul Avalos at the South Austin Autonation location did an excellent job. He is very knowledgeable and respectful of my needs. He helped me get into an absolute awesome truck that I?m proud to own.

I appreciate all the precautionary measures that the Toyota Autonation South Austin took during these trying times.

Absolutely the best service I could hope for. They are very careful to fulfill your service requirements, and even go beyond. They are also very courteous.

This was my latest 5K service. Jared Jones, my go-to service advisor, handled everything efficiently as he always does. I told Jared to congratulate his service tech on the last wheel balance done to address a minor shimmy. The car runs as smooth as glass now. Best balance job ever! (And I am picky about this item.) Jared said he passed this on the tech. Luckily I happened to meet this tech as I was checking out and was able to personally thank him. I think behind the scenes service staff often don't get the recognition they so rightly deserve. Too many people get used to quality service and take it for granted.

Service was a routine mileage service with a tire repair. Handled quickly with no personal contact required.

First Toyota Care visit went well. No complaints. Thanks everyone.

I had a great experience yesterday. Some things came up expected and unexpected with my car. I felt the customer service was excellent and I will easily go back.

Everyone was kind and courteous! Service was fairly quick. I had no trouble making a service appointment.

Alex L and his staff are wonderful sales reps. They're honest and are consumer centered. Greg C in service is FANTASIC. He's helped me for 30 years! I go where he is!!

Well, AutoNation Toyota South Austin invited me to submit a review, so here goes... I bought a brand new 2020 Toyota Camry LE on 24 Feb 2020, and it's been a nightmare. The battery died after the car was sitting for a few days when I was out of town. I jump started it and made sure all the dome lights were off, etc. A few days later, dead again. I jump started it again and brought it for service and asked for a new battery. They said the battery tested fine. I noted that of course it did, because I just drove the car here and it recharged. They ran a draw test to check for any unusual electrical conditions. No problems with the draw test, which means a bad battery. They insist that "our hands are tied" and we can't give you a new battery unless it checks bad at the dealership. They recommended that I let it die again, and have the car towed to the dealership so that they can get a bad test, at which point Toyota will pay them for a new battery. I think this is a pathetic response on the part of the Service Manager. Whether or not Toyota pays for the new battery seems a distant secondary consideration. The primary consideration should be making things right for a customer who just bought a brand new car. unfortunately, this is NOT the primary consideration at AutoNation Toyota South Austin.

I was very pleased with the way Ali and George took care of me and my wife.

Had a scheduled appointment for 110K maintenance.....waited at the lobby for 3 hours to have an oil change done....too long!!!!!!!

Very helpful staff and always so kind!

I went in with my 2008 Toyota Prius. Apparently my combination meter needed to be changed as it was affecting many other things in the car. Jarod was my attendant and he was very friendly and helpful. He was able to help me with the price and added a few complimentary things to make my experience much better. I have to say that this is the best experience I've ever gotten from a Toyota dealership. My car was fixed in a few days and it has been running happily since then!

Quick and well done. Polite personnel throughout.

Got my oil changed for free as I bought my truck here in 2009. Thank you again!

i would like to say thank you To Autonation Toyata I. south Austin. Very professional and Honest crew specially to Mr Jared Jones.

Tony is always helpful with service-no pressure and solves my problems. Always available. Been using service department for 15 years with multiple vehicles. I won’t go anywhere else!

Nate was great during my visit to toyota south service center. Great job at heads up calls for commuticating with me about time in the shop

Thank you Mark Annabelli and Toyota for getting my 2017 Toyota Highlander in on short notice and doing a great job.

Their service dept has wonderful customer service. The waiting area is clean with free wifi and TVs. There is also a child play area. Free coffee, teas and hot chocolate.

AutoNation has the best Service Dept. that I have ever experienced. This is all due to a great Service Advisor Jared Jones. He always make sure that I am well taken care of. So I highly recommend y'all go see AutoNation.

Good experience as far as needing car repairs goes. I will always take my car here.

Got my 2020 Tacoma TRD Off Road.

Sales person was great! Service department did not detail the car very well! Inside the car should have been cleaned better! However, we would buy again!

This was my 3rd time buying a car from a dealership,and was the absolute best experience I've ever had. 10/10 reccommend going to AutoNation Toyota South Austin if you're on the market for a change in vehicle. It was an easy and painless process to go through, and I definitely cannot say that for other dealerships. I worked with Josh Conley and he is by far the best car salesman I've worked with. He's a pleasure to do business with. If you need a vehicle hit him up!

Great service, Nasir was great. Geeat sense of humor, not pushy, quick to figure out possible car matches.

Great car buying experience all around. When looking to buy, ask for Isaias Fuentes. While young, he's absolutely the easiest-to-work-with car salesman I've ever dealt with.

Had a great time taking care of business while I waited. They've been dependable.

I went to AutoNation Toyota South Austin, looking for a new and reliable car that could last me for years to come. Upon picking and selecting the perfect one, the team would not let me finalize what I wanted until I was completely satisfied with the quality, price and which model I knew I wanted! I had Sean as my sales guy and he worked out deals until I was satisfied!

Abbi Gass had all of the keys to the cars within our price range ready before we arrived at AutoNation. We were able to test drive and look at multiple vehicles in an hour! So efficient and professional.

Good very good thanks

I recommend getting a used car here. I got my used Prius from David in the used car department and he was great. As far as servicing goes, they were quick and helpful on my safety recall, but were not great about answering questions regarding some buttons that had broke in my car. They wanted a crazy diagnosis fee JUST TO LOOK AT IT. No free quote or anything. I decided to google around and ended up finding a youtube video on how to fix it myself, saving myself the diagnosis fee, part cost, and labor. Get your car here and take it for mandatory recalls, but go elsewhere for servicing and work on it.

I always have a good experience with AutoNation, Toyota, South Austin.

Excellent customer service by Jared Jones and wait was short on Saturday.

Outstanding service!! I'll keep coming back because of Greg Coy.

porque te alludan en tu idioma y te dan las mejores ofertas y los mejores precios y te atienden muy bien

Amazing! Efrain was awesome and honest...will continue doing business there!

Service rep was professional courteous and kept me fully informed throughout

Excellent customer service from Service Rep. Just wish I would have been notified that my Toyota Care expired prior to me scheduling an appointment. Regardless, I would still have scheduled the appointment, but at least I would have been prepared for the costs. This was not my Service Rep's fault. I was planning on working remotely from there very nice and well kept customer lounge, however, it was practically impossible this time because their WiFi was extremely slow. I would give a 5 star rating if it wasn't for the issues I mentioned above. Overall, I am satisfied with taking my 4runner their for service.

Brad was extremely helpful in finding a suitable used car for me. From start to finish he communicated with me in a timely manner, was honest , personable and delivered what he promised. Thanks, Brad!

Tony from the service department always exceeds my expectations and stays transparent with the services my car actually needs. Often times, advisors recommend repairs that are not even needed, just so you can spend the most money (especially if you're a girl). However, Tony always lets me know what I really do need and tries to find the best possible price for it. I appreciate his customer service and communication skills every time!

Because of one bad apple this could have been a bad review - thanks to the Service Manager, I can now give a thumbs up! thanks.

Everything went well. And on top of that, it was the quickest that I've every gotten in and out of there for service. Finally, the icing on the cake, they washed my car.

Have purchased three Toyotas from this dealership. Have had the same service advisor for 15 years. He's always looked after our vehicles and provided honest and accurate service.

Very friendly staff, love how quick they work with you.

Very friendly group - went in for an oil change and tire rotation. They were nice enough to offer me a ride back to work. the whole service was quick and got my truck back in just a few hours.

So happy with my new purchase. The sales and finance staff helped me so much!!

Should be investigated by the police for their collision department mechanics trying to rip people off way too much money. Customers aren't naive to pay this much for a simple repair.Take your car to the Mexicans for 1/8th the cost for the labor I'm very disappointed with the quote given after I spent many thousands of dollars$$$$.

It's a little early to comment on the quality of the repairs. The wiring harness and other parts were replaced because of rodent damage

Great. Had a complete service with tire rotation, oil change and blades all changed. The service rep spent tome with me to explain everything that was done and when I must complete new thing within the next year. Thank you.

Took them 3 hours to tell me that I needed to come back, still waiting, initially told me it would be 1 hour

It's a long process to buy a car but I was helped by a very kind and helpful young man by the name of Ruben. He did an amazing job answering our questions and making sure the process was easy. He was never pushy nor in a rush but always making sure we understand and we were happy. The closing manager also explained everything to us and tried as much to help us with the cost. He did an amazing job. I will continue to be a customer at Toyota. Great Job

I test drove two 4Runners the week before I bought the Limited Nightshade. I was handled with care and the process was so easy and smooth the day I purchased the vehicle. It took maybe two hours on our purchase day and we were done. Great customer service and friendly people.

Jared Jones has been our advisor for more than 10 yeas and his service and customer care is top notch, no complaint about the service.

it took 30 minutes after my appointment time for me to even get my car taken. i was also there for a total of 3 hours. it was just for a regular maintenance with no oil chance and an inspection. i went into the office and asked about my car. the employees said oh yea the paper work it right here. take it up to the cashier and i’ll go get your keys. even when greeted and talking about my car he barely looked at me. he just worked on his computer while speaking to me. this is the 5th time i’ve been there for maintenance and i’ve never seen anyone be on tim for my appointment and no one seems to care. last time i was there i got maintenance and an oil change in which i was also there for 3 hours. i finally went to the cashier and asked if they may know when incold leave and my paperwork was already there for who know how long. my first visit was over 3 hours. i don’t understand why appointments are made if you can’t be on time and get the vehicles maintenanced at the prearranged appointment time. also the warranties are a scam!

The service was friendly and efficient, I will definitely be using this location again in the future!

I had the wife's new SUV and my newborn coming from a doc appointment. Andrew located in the small service station next to the service building was awesome! He greeted me with a smile and went the extra mile to make sure my wife's tires were good. She is driving around twins! So safety is my biggest concern and Andrew made sure as well by checking all the tires not just the one specified. Thanks again Andrew for the great customer service!

Other places are able to get things done so much more quickly and accurately than this dealership.

I had my Toyota Camry service on Tuesday 2/18/20 and the service was awesome. My service attendant was Art Gomez, he step right in and took care of business. I was in and out in no time at all, Art was very courteous and paid attention to every detail of the service process. Art Cavazos

it took 30 minutes after my appointment time for me to even get my car taken. i was also there for a total of 3 hours. it was just for a regular maintenance with no oil chance and an inspection. i went into the office and asked about my car. the employees said oh yea the paper work it right here. take it up to the cashier and i’ll go get your keys. even when greeted and talking about my car he barely looked at me. he just worked on his computer while speaking to me. this is the 5th time i’ve been there for maintenance and i’ve never seen anyone be on tim for my appointment and no one seems to care. last time i was there i got maintenance and an oil change in which i was also there for 3 hours. i finally went to the cashier and asked if they may know when incold leave and my paperwork was already there for who know how long. my first visit was over 3 hours. i don’t understand why appointments are made if you can’t be on time and get the vehicles maintenanced at the prearranged appointment time. also the warranties are a scam!

I've been going to AutoNation to take care of my Toyota for 4 years and that is why when it came time to buy a new car, that's where I went. I used to go to a Toyota dealer who brags all the time about being the #1 dealer around and being a "car pro" dealer. "Car Pro", what a load of crap! The real pro is AutoNation in Austin.

I was working with Abbi and she was just great ! I had plenty of questions before buying a vehicle and she was always there for me. Thank you so much Abbi, now I’m the happy owner of brand new Toyota 😍.

I know I can rely on the service my 2009 Toyota receives at AutoNation Toyota South. Our service coordinator has kept this car running like new since the day we drive it off the lot. When (rarely) we do have an issue, even on an 11year old car, I get first-rate accommodation and effective repair.

Jared Jones does a super job. Jared has handled my account since my 4 runner was new.(2012)

The way I was treated when I decided against buying a car from this dealership was so unprofessional and disappointing. They also refused to budge on price even though we knew, and they knew, that they were charging way too much for a used car. I had my personal car parked in the back lot because I kept my potential new car overnight, and we asked three different people to drive us back to my car and they all brushed us off or ignored us. All this dealership cares about is making a sale, and I will not be returning here. I’ve never been treated this way at any other dealership.

This was for 10k service on my Rav4. Service advisor was prompt and courteous and efficient. Car was ready within an hour. Very easy experience.

We had a very good experience with AutoNation Toyota South. After our 2000 RAV4 died, we walked in cold, and were met by Abbi Gass. She spent lots of time discussing options in new cars, helping us test drive a couple, and putting together some numbers for us. She was extremely patient with us--we're older and maybe a little slower than many other customers. After we went home, she kept in touch without being pushy, offering information. When we decided that we wanted to go with a used rather than new car, she was still right there to help us, answering questions, arranging test drives, and shepherding us through the entire process, all the while outlining options we had and discussing decisions to be made. She couldn't have been more supporting, informative and kind. We have also had very good experiences with Matt Roberts in the repair service department. We're looking forward to another 20 years with our "new" Toyota!

AutoNation customer service (not just South Austin) and warranty are a joke. I’ve had my car for a year and had to have it worked on twice. Both times I’ve tried to have it fixed customer service transfers me to a million different people to answers one simple question. Both times I’ve also been told the parts I need aren’t covered by warranty and I’ve had to pay $500+ out of pocket to get it fixed. I honestly don’t know why I pay monthly for a warranty that doesn’t cover anything. Complete scam. Customer service and the warranty are both useless.

Thank you, Jared, for your helpful and quick service!

Service times are always in excess of 2.5 hours. Prices are super high and the work is bad. Do yourself a favor and go anywhere else you'll be glad you did.

My experience here at Auto Nation Toyota was exceptional. Nick Henderson went above and beyond for helping me with my car choice. I love my RAV4 Hybrid!

Installation of ceramic tint on windows - great job and faster than expected. Love how it looks and will help with heat in summer

Please update your phone number on the website, I always get "this number is not in service". Or, just respond here with your real phone number.

Brandon was very helpful and made sure none of my dashboard data was changed..

My Service advisor , AutoNation Toyota South Austin , is Jared Jones . Jared is friendly , loyal , and very professional with myself and his customers . Jared is an Awesome , Service advisor ; he always makes every effort to understand my needs and ensuring the fixing of my vehicle is done right the first time . Jared , is truly exceptional and an asset to AutoNation Toyota South Austin . Super job Jared ; keep up the awesome job . Thank you for the Free car wash .

Thank you for always providing me with the best possible service, I have only purchased seven cars from this Toyota dealer, only two have been new cars, thank you, and if I may I would like to personally thank Mr Robert's who in my experience has demonstrated to me to definitely be the best in customer service, every time I get him as the person who will take care of my service I feel good, thanks again Matt Roberts, and all the others at Auto Nation Toyota.

After 16 years, still my go to dealership. We have purchased four vehicles at AutoNation Toyota South Austin and have had every scheduled maintenance performed in their service department. For the last six years, our service adviser has been Jared Jones, and I could not me happier. He always greets me with a smile, always treats me fairly, and has me back on the road in no time.

I thought I found the place to service my Lexus since Lexus dealership is about hour drive cause of traffic. This was the second time they serviced my car. I took it in cause driver side door did not lock and to have the transmission serviced but I got the service confused with brake fluid exchange. Later I find out that the Lexus transmission does not need to be serviced ever just like the timing chain. This is something they should know since they service Lexus and Toyota. My car only has 29,000 miles. They charged me almost 300 for the transmission service. Lexus said that transmission fluid is a sealed unit and does not need to be serviced because if too much or too little fluid is added the transmission is sensitive and can start acting up. I called twice to speak to a service manager and none were available and that they would return my call, never heard from them. My point is that if you don’t know what service your car needs don’t take it to this place. They will break your bank. Very dishonest and I would never take my car there again.

Abbi made sure that I got the exact RAV4 !

Relatively quick service (a very difficult woman held up paperwork), needed new key fob but a lot of extra checking added more fees. Good waiting room with WiFi access. Service fellow very knowledgeable.

I love my 2011 Tundra but I had a very bad experience at AutoNation Toyota South Austin and, as a result, do not EVER plan to take my vehicle there again. I purchased a new battery from AutoNation for my Tundra in August 2018 that came with a 40 month warranty. Unbeknownst to me, it was an after-market battery, not a Toyota OEM battery. Seventeen months after purchasing this battery, it failed a test performed at Round Rock Toyota. Because it was not an OEM battery, Round Rock could not honor the warranty and advised me to take it back to AutoNation and let them do it. Two days later, I took my truck to AutoNation where they tested the battery and told me it tested good on their equipment, so they refused to honor the warranty. Hmmm. I was getting a little perturbed at this point. Someone is not telling me the truth or someone doesn't know how to run a battery tester. Which is it?? To find out, I took my Tundra to a third Austin Toyota dealer, Charles Maund Toyota, and had them check the battery. It tested low at Charles Maund and they gave me the same advice that Round Rock Toyota had given me: THE BATTERY NEEDS TO BE REPLACED. Armed with this additional information, I went back to AutoNation and spoke with the service advisor there, again. At first, he said he would "have to get the higher-up's" involved before he could replace the battery under warranty, but when I showed him the test results from Charles Maund (which mirrored the test results from Round Rock), he thought better of it, I guess, and said "I think we can go ahead and do this for you." Well, thanks a lot, buddy, for honoring your warranty on a lousy $140 battery and making me run all over town to get you to do it! Was it worth it? Probably not, but at least now I know for sure which Toyota dealers in Austin I can trust and which one I need to avoid.

I have been with Toyota for almost 20 years. I have always had good service on general service and repairs at Toyota South Austin. Jared Jones has been my service advisor for many years and has always treated me, and my car, with great respect. He is absolutely the best guy to see for any service or repairs that you need done. He will make sure the job gets done right the first time.

I love my 2011 Tundra but I had a very bad experience at AutoNation Toyota South Austin and, as a result, do not EVER plan to take my vehicle there again. I purchased a new battery from AutoNation for my Tundra in August 2018 that came with a 40 month warranty. Unbeknownst to me, it was an after-market battery, not a Toyota OEM battery. Seventeen months after purchasing this battery, it failed a test preformed by Round Rock Toyota. Because it was not an OEM battery, Round Rock could not honor the warranty and advised me to take it back to AutoNation and let them to do it. Two days later, I took my truck to AutoNation where they tested the battery and told me it tested good on their equipment, so they refused to honor the warranty. Hmmm. I was getting a little perturbed at this point. Someone is not telling me the truth or someone doesn't know how to run a battery tester. Which is it?? To find out, I took my Tundra to a third Austin Toyota dealer, Charles Maund Toyota, and had them check the battery. It tested low at Charles Maund and they gave me the same advice that Round Rock Toyota had given me: THE BATTERY NEEDS TO BE REPLACED. Armed with this additional information, I went back to AutoNation and spoke with the service advisor there, again. At first, he said he would "have to get the higher up's involved" before he could replace the battery under warranty, but when I showed him the test results from Charles Maund (which mirrored the test results from Round Rock), he thought better of it, I guess, and said "I think we can go ahead and do this for you." Well, thanks a lot, buddy, for honoring your warranty on a lousy $140 battery and making me run all over town to get you to do it! Was it worth it? Probably not, but at least now I know for sure which Toyota dealers in Austin I can trust and which one I need to avoid.

Great job by Art Gomez my service writer. I will definitely recommend this dealership to others. .. .... ..... ..... .. ... .. .. ...

Juan Alvarez is the best guy always help me on my car

This has been my dealership since I bought my car from them 10 years ago. they have done all the service on it and I am still confident in their ability to take good care of my car.

Great service , service advisor took great care of me and my car

Searching for a new Tacoma & chose to give Auto Nation a try. They had a number of trucks to choose from and Issais was willing to show me whichever one I wanted. Issias just needs to communicate more with his customer. I received the deal I wanted with the terms that met my needs. Inly thing, when Issias brought the truck around for delivery he did not do a walk around or go over the truck with me. Hopefully, this was a one time thing, otherwise he was a good associate.

Dealership is Good by the quality of car is so bad with so much of noice in the doors. Very poor poor quality of RAV 4

Great Service Staff that is friendly and honest to you when going over service history.

They are so professional and swift!

Excellent service.

Always clean, the best service at autonation Toyota . I like the early morning coffee. The atmosphere is like a family event, I really don’t mind waiting, because I feel very comfortable in the waiting room.

I have been going to this location for new car purchases and maintenance for over 25 years and have been nothing but satisfied with my purchases and maintenance issues. Highly recommended.

The waiting lobby is very comfortable, and the service is just the best I've experienced, great job as usual, thanks!

Very professional and communicates with car owners

Rosendo came out quickly and my car was ready in about 35 minutes

Got a Toyota due to my experiences with the last two I have purchased. I am still learning (like my iphone) how to operate it.

I drive from the north to south Austin for this dealership to get my car worked on. Jarred Jones is the best. The work is done well and they tell me what is needed but they don't pressure you.

We have driven Toyota vehicles over the past 17 years and found them to perform well and be very reliable. Our Toyota vehicles have been driven over 100,000 miles. Recently, we needed a new vehicle and headed to AutoNation Toyota South. We had done our research and had an idea of what we wanted to buy. When we arrived, Isaias met us and asked how he could help. We told him we were very familiar with the Toyota brand and actually owned a Highlander which is what we wanted to test drive. We also told him we didn't have a lot of time as we were headed to pick up our son from a basketball tournament. He quickly found the type of car we wanted to test drive and got us out on the road. Isaias was very professional and didn't waste our time with an overbearing non-stop sales pitch about the car. He answered the few questions we had and showed us a few features that were new for 2019 Highlanders. We finished our test drive and left quickly to pick up our son. Isaias was great and simply told us to come back if we were interested in the car or any other car. We came back the next day and purchased the car from Isaias at AutoNation Toyota South. Everyone we met during the entire sales transaction was friendly, professional and EFFICIENT. We got an excellent deal (AutoNation beat the price of another dealer in the area) and professional service on a vehicle we know will last over 100,000 miles.

They took about 30 minutes to service the car when estimate was it would take an hour. Fast and efficient.

I cannot say enough positive things about the service team at Autonation Toyota. I have owned only Toyota since 1992 and would not purchase any other brand of vehicle, Along with the purchase is top quality service which i have always experience here at this dealership. A true winner in my opinion, they are the only vehicle i will purchase. Cheryl Rouse

It was a great experience and very efficient. The service advisor went out of his way to keep me informed

I was pre approved for a loan so the process was rapid and the salesman was very nice. My first 5000 mile checkup was very well managed and Art my service advisor was great.

I took my car with several problems and none were fixed. It was in for regular maintenance plus wind noise that has been there since I purchased it. Radio that functions when it "want to", proximity sensors worked one time while I was there and never worked again. I don't know what maintenance was performed since I did not see any documentation nor asked to sign anything when I picked up the car the following day.

Oil Change - just fine. Handed receipt said I declined 4 services when no one even talked to me about them. Also on the receipt said "Customer requested to have Multi Point Inspection performed this visit." It wasn't me they talked with and I am the one who took the vehicle in for service. Also asked for a rep to call - 1 1/2 weeks ago - still no call.

EDIT: Since my initial poor service experience they've also been borderline harassing me, leaving over 15 voicemails since my visit, about 4+ per week. If you appreciate your sanity stay far away from this place.

Great customer service and finished my car on time .

Took much longer than expected - over three hours.

They don't offer military discount as they claim.

One of their service techs working on 01/20/2020 who is a “4 year employee” stole $7 dollars from my car. Yes $7. I think he needs a raise Toyota. I didn’t get his name because I didn’t care enough, he needs it more than I do. But it’s a SHAME, Toyota has these people working there.

Service after the sale has been a miserable experience. The extras I paid for when I bought a 4Runner from them were NOT actually installed. Trying to get them to communicate or make the situation “Right” has not been a priority. I pretty much gave them $1000 for NOTHING. I won’t do business with them again. I encourage anyone who does to make sure you get all you paid for.

Easiest purchase I have made. Great team!! I needed a cost effective vehicle since I drive so many miles and the team made it happen.

More than two hours for an oil change that I had an appointment for. I told them after 1.5 hours I wanted it back whether they were done or not and it took another 40 minutes. We are wrapping it up is all they could tell me. Unhappy.

They went above and beyond to help us get in the car we wanted!

Great service team and a very helpful sales team.

Quality work as always. Jared Jones and his service tech take good care of me.

Jared is the best that I deal with. Very nice and works with you on cost, yes I would recommend anyone with him and the facility itself is very nice and people are very friendly

made an appointment for 10:15 but service was grossly delayed. It took double the time that was promised on making the appointment.

All praise to serviceman Art Gomez. A great and decent an honored partner in keeping my five year old Prius in mint condition. He gives me options and advice and is low-pressured. He suggests what is good for the car and me, not for revenue. He is professional, courteous and informed. He knows cars, and he knows my car.

We bought so many cars from this dealership and same sale man. We very happy with the car.

Easy process to buying a new 2019 Toyota Prius. Well run Toyota facility. Thank you......

Terrible experience at AutoNation Toyota South Austin. Oil change service was scheduled at 10:00 am on Dec. 27, 2019. I dropped my car at 9:50 am and was told it needed about one hour and 45 minutes to complete this service. I sat in waiting room and waited for it. At 12:30 pm, I asked the service advisor about the status of my car. He told me the technician was working on my car. It would be completed soon. I tried to contact with him about the status at 13:00 and 13:30. He maybe went to lunch, I didn't find.him. At 14:20, he showed up and I asked him about status of my car. I got the same answer that my car was being worked on and would be completed soon. Finally, at 15:00 the service finished. Is it ridiculous that it took 5 hours to complete oil change service? Bad customer service!!

Most constantly positive experience of any company I?ve gone to

We bought our car online, it took almost a month to get the car and then took almost another month for them to complete the paperwork. Their finance department is extremely rude, while on the phone with one of them kept sighing like it was a bother for him to do his job. After stating I wanted gap insurance, multiple times, we still ended up without it somehow. Due to their multiple delays it caused our trade in to be paid off late and now we have an over 30 days on our credit report. I?ve bought numerous cars online and have never had issues before, until this Dealer. Won?t ever do business with them again and don?t recommend buying a car from them if you?re in a hurry. I do have to say that the only reason we waited it out is because the car was exactly what we were wanting and there wasn?t another one like it, so that?s why we powered through.

I am a repeat customer and this is why.... Barry Isbell is a wonderful salesman with great customer service....after I totaled my BELOVED 4runner, Barry helped me find a reliable used car. I got a 2002 Honda CRV for a great price. The customer service at autonation Toyota south is superb and I highly recommend them to anyone looking for a new or used car. They fixed stuff before I picked the car up and I couldn’t have asked for a more enjoyable car buying experience!! This is my car dealership and they are wonderful!!! Much love to autonation south -Toyota. Sheila cunningham

Good honest service. Very satisfied

My first oil change & initial experience with service department was impersonal & confusing. I had 5 people shuffle me around with little direction & no care. I sat in a large room similar to an airport for 1.5 hours for an oil change that was a scheduled appointment. I am sad to say I purchased long term service before I knew what I was getting.

Always superb service.. in Austin I will never take my truck anywhere else !!

I take my vehicles to Mr. Coy because he is professional, courteous and absolutely a great individual. I have recommended him to countless friends and family members and they all share the same opinion.

Great service from Jared in service department or Hank in the sales department. That why we have purchased or 7th vehicle from AutoNation Toyota.

I popped in on a Tuesday afternoon to test drive a new 2020 Camry SE because the price they quoted me was already below Edmund's suggested negotiation figure. Keston, my sales associate, was very easy to work with and accommodating. After offering to further reduce the price by removing dealership appearance fees, I decided to go ahead and purchase the car as my rental was only covered for another day. I was in and out of the dealership with my new car in about three hours and even allowed to take the car home before bringing the down payment the next day. Here is where Keston went above and beyond - I noticed some defects in the paint and a scratch in the center panel of the car in the morning sunlight. I was offered the option to walk from the deal, switch to a different car, or have the damage fixed. I loved the car and the color (last one available) and decided to try for restoring the paint and replacing the center panel. Although I must admit I a bit of a curmudgeon about the paint being perfect, Keston was very attentive to my concerns and did not change his attitude towards me at all after the sale was finalized. He made sure that the all the cosmetic defects I found were completely restored, both replacing the scratched panel to the interior and having the scratch I found on the bumper repainted. Finally, he had the car washed for me and we inspected the finish together, and I found it to be to my satisfaction. He was very understanding of my concerns about buying a new car and protecting the appearance and finish, and went the extra mile to make my buying experience perfect. I would recommend Automation to anyone buying a new Toyota - competitive prices right here in Austin.

Great service! Greg Coy is a n excellent service person.

I have only had excellent customer service for the past 3 years and Jared Jones as my service technician is a rock-star in my book. He is always personable and informative and is never pushy. If he is not your service technician you should consider changing to him. You won't be disappointed.

Great job, everyone was professional and courteous. Recommend them to anyone.

I use my dealership for scheduled maintenance for quick, reliable work

Elliot was great! Sincere, informative, friendly, and a huge reason why I ended up with my new Corolla. Vicente, the finance manager, was also a joy to work with. Thanks, guys!!!

They were very quick to service my vehicle considering that I had no appointment, I was in and out, The sales process was rather painless also

The service department since I've made my 2015 Toyota Tundra purchase has been above and beyond my expectations. I request Greg Coy every time because I trust him.

Take forever even with an appointment

Thank you to Greg Coy, my service advisor for the excellent service provided.

Overall satisfied with the work done. Service Advisor explains very well about the repair needs to be done.

I had the most professional service from Art Gomez, and service tech Greg both are excellent and exceptional service! Thank you for being so wonderful and professional!

I had the most professional service from Art Gomez, and service tech Greg both are excellent and exceptional service! Thank you for being so wonderful and professional!

Excellent service have never had to complain about anything.

Went and dropped of my vehicle for regular maintenance and was done quick. Tony is a great Service Advisor and took care of me.

I love AutoNation South Austin. Just stop using all that paper! Y'all are killing trees! (-: Seriously, though, 20 pages of paper for an oil change? Go digital. Get with the times. Thank you.

Had an oil change for my RAV4. Pretty good timing, allowed me to get in some exercise in the surrounding neighborhood. A little pricy, almost $60, for 5 quarts, a filter, and some washer fluid though considering non-Toyota dealers will do the same for less. Great service and easy appointment setting.

I scheduled an appointment for my 10 K service and it took 2.5 hours for an oil change and tire rotation. When I arrived for my 1230 appointment at 1230 I was told it would be an 1 hour 45 minute wait, then I was asked if that was ok? I told the service tech, no that was no ok and he said that the line of cars to my left are all waiting. What is the point of making an appointment? If the service center was running behind I should have been contacted to reschedule for a later time slot or another day.

Jarod Jones is my service advisor and his friendly and professional knowledge is always appreciated; I am a traveling sales mgr and I service my Toyota with him every 4-6 wks.

Greg Coy is awesome! Everyone is always very nice and I feel like my car has been very well taken care of for 15 years!

Jim Lee in sales and Keith Hennessy in service treated me with respect and as if I were their only customer. I was explained the process throughout my experience. I was really impressed by their expertise and knowledge about the vehicles they had to offer. I left completely satisfied and will refer my friends and family to AutoNation South for all their vehicle needs. Thank you AutoNation Toyota for making me such a happy customer.

I recently purchased a 2014 Tacoma from AutoNation, a Certified Used Vehicle with only 49K miles. Almost immediately I noticed a vibration at highway speeds. The service department wanted to bill me for repairs which included their diagnosis even though it showed that the main problem was a tire balance issue created by their own used car department! Fortunately, my salesman, Marc Diaz, stepped in and got it taken care of at no charge. He backed up the promise he made when he sold me the truck that he would stand behind me if there was a problem. I appreciate his willingness to do just that. I would buy from him again in the future. And, I love the truck!

I like the no haggling, the was very straight ford. I made a 3.5 hr drive it was well worth it. Then I got to experience the drive back in my new truck. The facility was very clean and they even provided beverages. When I arrived the truck (YETI) WAS WAITING AND ready

If you have to wait for your car work, this is a great place to stay!

Helpful, knowledgeable service rep. Prompt, efficient service. Satisfied in all aspects of visit.

They aways let me know what they did to my vehicle

Mark and his team had me in and out within an hour. He helped me understand my service plan and reminded me when to return for another complementary service. The service department is well run and I will return here next time

Professional staff. Willing to go the extra mile for the customer.

I purchased my car years ago and brought it in for it's required maintenance (110k). I essentially came in for my free oil change which took almost 3 hours even with an apt. When the gentleman came out there were a few issues that needed worked on and he rushed me out and did not really go over anything. Also, I had a soda in the console which had spilled all over the place while my car was in their care. There was no mention of it and they made zero effort to clean it up. Typically I am satisfied with my service but this time I felt rushed, like I didn't matter.

Greg Coy is the the BEST!! He always considers my budget always very professional. Go see him!!

There are several reasons I won't return but this example is probably enough. My salesperson assured me that my Prius would have name brand tires with a 1-year warranty. Neither item was actually delivered. After the purchase I was told that to get those name brand tires, I had to pay an extra $600. They don't have tire warranties. I'd have been fine with honest info but the tell-you-what-you-want-to-hear sales pitch was too much. The intense, repeated pressure to give my sales experience top marks in the post-purchase review was framed in terms of risking major harm to the salesperson with the implication that he could even lose his job. They didn't want to improve; they wanted to be sure the salesperson wouldn't get in serious trouble. I'm posting now because I just hit my limit with them. I took my car in for its first free check-up. Essentially, they were supposed to top off the fluids and check for obvious problems. They didn't even fill the windshield fluid! I did it myself since driving back out there wasn't worth the effort. I love my Prius but will get my next one elsewhere.

Buying a new 4Runner here was a breeze. Staff was extremely helpful and knowledgeable. The representative got me right into the trim I was looking for and fits my family best. I would recommend to all.

We have bought 3 Toyotas at Auto Nation over the past 10 years because of the overall customer service and sales staff.

Great service and assistance. Knowledgeable staff! Most courteous staff! Timely service!

I want to thank Barry Isbell @ AutoNation Toyota South Austin for my 5th Toyota truck. As usual, Barry makes it easy to purchase a truck without the hassles. I also want to thank Greg Coy in the service department for his help in making life easy when it comes time for a service. Thanks again Guy's!

I really wasn't expecting to make a purchase. But they came very closed to my number and had a car in stock that met my requirements. Deal done

I arrived for service on my car. 4 to five men were available. None approached my car until I got out announced I was here to have my car serviced with a scheduled appointment. No one approached me until I restated why I was there. One guy finally approached me found me on their list and sent me to Jared who was to busy on the phone and acknowledged me with a wave of the hand. I waited for over ten minutes while other cars were taken ahead of me to be serviced. Finally someone approached me while I was outside Jared’s office waiting to be waited on. I was transferred to another person who had none of my information or bothered to check or confirm my service appointment. My car was moved into the service pit and Jared finally was off the phone and quickly apologized. I asked for tire rotation and air . Upon completion of my car I walked to my car without one of my hub caps. No one bothering to check!!! I had to go back and ask about my hub cap???? Jared said Ohhh it must have come off in the car wash??? They found it in the garage area??? Jared said ohh we can pop it back on. I said it is damaged. They had to replace the hubcap. This service is disrespectful to customers! I will happily share my service with all of my Toyota friends

Mark Annabelli was my service advisor for this recent oil change. Very caring individual and would definitely have him as my service advisor again. The best part, I didn't have to wait long.

Great service technician and overall service on vehicle.

I bought my first car on my own earlier this month, and the process was better than I could have anticipated because of Ed and Marc! What a great and friendly service. Thank you for your help!

I completely recommend AutoNation of South Austin! They had the most aggressive pricing and Heather was amazing! She worked so hard to earn my business and made me feel valued and appreciated. I would definitely buy again from Heather. She is honest, hardworking and kind. She is exactly the experience you would want to have when buying a car.

Very good service, the guy is very helpful and answering all the questions

I completely recommend AutoNation of South Austin! They had the most aggressive pricing and Heather was amazing! She worked so hard to earn my business and made me feel valued and appreciated. I would definitely buy again from Heather. She is honest hardworking and kind. She is exactly the experience you would want to have when buying a car.

They found the car we were looking for in our price range. After deciding on the car, it took a very long time to complete the process. Also, the finance person was a hard core slammer on the extended warranty.

I consistently go to Jared Jones as my service advisor. He is professional, thoroughly explains everything, and keeps me informed at every stage of the repair work being done.

As soon as I parked and got off my car there was Isaias Fuentes to help me out he was very helpful and patient. He really try is best to put me in the car I wanted.

Art in the service department took care of my oil change and he advised me on other upgrades I wanted to do to my truck.They take care of me every time I'm there...Thanks!

First time coming to auto nation was really good service

When I ask how long service will take, especially optional extras, I expect an accurate number. I waited for two hours for what I was told would take 1 hour. I also had to wait on the tarmac upon arrival for my appointment for a bit too long in cold weather. My other car is a Mazda and I much prefer their service department (Mazda South) although they have a less luxurious waiting room. The Service Advisor is all over you from the time you get there, then interim reports, and final walk through of the repairs and services. They have free snacks also, not overpriced vending machines.

Great customer service from cait! She helped me find what I needed for being a first time car buyer! Went above and beyond after the signing with pictures and explaining the use of all the crazy buttons in the car 😁

They were very nice and professional. I called late and they still made it possible to set up an appointment.

This was the best car buying experience that I have ever had. Barry Isbell was great to work with.

Very pleasant experience. I actually stopped to inquire about a used car. Ask for the sales mgr. and ran on to Barry. He did an excellent job handling me

Always great customer service and quality of repairs. I come all the way from Sugarland, Tx to this dealership in Austin for my repairs.

Jerod a fellow veteran takes care and excellent customer service whenever I have a service need. Phenomenal. I tell everyone about the service and staff

My Rav4 needed an oil change and brake flush. One of the tire sensors also was needed attention. My extended warranty covered the sensor. Which is awesome news! They also washed my small suv afterwards.

I didn't evaluate the "quality of repairs," because I just got the car back, and though everything seems fine, I can't really evaluate the quality of the repair right now.

Buying our Rav4 started well enough with our salesperson, Laura Padilla, but we had to wait almost 2 hrs to sign the paperwork. Perhaps Laura didn't want us to have to wait any longer, but we were surprised that she didn't even show us the features of the car. In fact, we never even got her business card in case we had any questions and she never followed up with us after the sale. Our car was supposed to have gone through make-ready and the 160 pt inspection, but we were skeptical when we noticed the interior wasn't cleaned. Laura promised she'd send an email in 2 days for us to pick up our floor mats, but that didn't happen and we haven't heard a peep from her. We tried calling her and were put on hold for over 10 minutes before we gave up. Five days after buying the car, the check engine light came on so we took the car in to be checked out. We learned that it was just a gas cap that wasn't on tight, something that we never touched since we hadn't had the car long enough to fill up the gas yet. If the 160 pt inspection was actually done properly, we wouldn't have had to take an hour of our time to bring the car back to the service department. We are again skeptical at what else might have been missed. This doesn't bode well for our relationship with this dealership and it definitely doesn't make us feel like valued customers. We will be doing business elsewhere after we get the remaining parts that were promised.

Very easy to schedule appointment online. Very friendly and personable customer service. Jared Jones and his crew that worked on my 4Runner were excellent explaining the repairs and costs needed to be done with my vehicle to ensure that I was good to go safety wise with a broken bearing and conducting a state inspection. There were no surprises in the end with cost owed. Due to the nature of the repairs needing done and materials needed, Jared kindly arranged for me to have a rental vehicle so I could take care of the rest of my day?s activities. Very smooth process. The waiting room is also very comfortable, accommodating with tables and WiFi, Coffee and very clean so if you need to do work while waiting it is very convenient. Thanks Jared !! Absolutely recommend Jared and this facility for car servicing.

the service after purchase

Jerod Jones is a excellent advisor he explains what needs to be done and explains so that you can understand very personable

Excellent service every time we take our Toyota vehicles. Jared Jones is one of the most caring Service person I have met in my many years of being a AutoNation customer.

Excellent service. Frederico was very helpful. I was very pleasantly surprised my tune-up was less expensive than at a local service station. I will be bringing my car here more often for service.

Great service and friendly staff. Jarrett was the best. He was very helpful and explained everything in great detail. The next time I have to service my car, I’ll know who to ask for.

Laura Padilla was very helpful. I found the car online; called from out of town and let her know i was headed there. She had it ready for me to test drive, and the rest of the process took less than 2 hours. It was ready for pickup the next morning. Thank you!

This place is hands down the best place to service my 3 Toyota vehicles my service advisor Jared Jones goes out of his way always to explain everything to me crystal clear I love the special attention to me and my vehicles thank you so very much great service always

Laura Padilla was very helpful and the entire process took less than 2 hours. I was very pleased and would recommend this dealership to anyone.

Fantastic service. I outlined what I wanted in a car and they did an excellent job in finding the right car for me at a price I could afford. If -customer satisfaction is their objective - Ed met that in exemplary fashion. Very professional - very energetic a pleasure to work with. I'm extremely satisfied with the service and the vehicle.

Thank you so much for squeezing us in on Saturday. We were having battery issues but Mr Rodriquez managed to help us. we really appreciated .

Good Job Tony Sabitino. He estimated the work to be completed within a certain amount of time. He was right on. Also had the mechanic do a check-up on my truck while in the shop.

Just bought a spanking brand new rav4 from this dealership. It was rough coming to terms with the pricing and terms of financing. However the deal went through. Thanks to Nasir, a sales professional with sound customer service. I sure will recommend a friend to this guy.

For durability reasons, my wife and I shopped Honda and Toyota. Her previous car was recently totaled so we were compelled into a replacement. She was truly open to both makes. Size/safety were driving selection factors. AutoNation had the right car (another RAV4). The offered price was outstanding. There were some minor mods to the in-stock model to meet our needs. Taylor did a great job with that. The sales process with Sean was simple and quick. Staff was professional and we felt no pressure. Great experience.

el buen trato y mucha limpieza grasias

Everth was my sales person..Excellent..He had three vehicles picked for me to see..I bought the Camry..Vicente in finance was speedy and efficient..Answered all my questions..I could not have had more helpful and professional folks. I was recovering from a wreck and needed to not mess around with BS..Got the job done..I would recommend AutoNation to anyone and know they will get the same professionalism..

The technician who assisted was very helpful and knowledgeable to my concern of the safety of my vehicle.

The experience was stressful especially going back and forth with the pricing and terms of financing. Anyway it is what it is. However the customer service was awesome.

I have been going to South Austin Toyota for the last 4 years I make sure I make my appointment and when I arrive I am taken care of on time.

Buying a new vehicle was a very easy process here. My salesperson Juan S. was super friendly, helpful, and knowledgeable while also not being pushy at all. He helped me find the perfect vehicle and worked hard to find a very fair price point. I've loved the vehicle so far! I'll report back once I've been in and interacted with the service department!

It took 2 hours to do what seemed trivial checkout at 40k miles but the work was done right.

My truck is now 18 years old, still runs great. I?ve never had it serviced anywhere else except for tires and a few times, a battery. Most of the service advisors have been there a long time. Once my longtime advisor, Steve, moved to the Toyota dealership in far north Austin, I had to find another advisor and finally settled on Jared Jones. He deserves a big shout out, believe me. He is incredibly knowledgeable and friendly, he keeps you informed on the progress of your repairs, and explains any new repairs they need to do thoroughly. I think I would be lost going somewhere else. When the time comes to purchase my next vehicle, I hope I can work out a competitive and satisfactory deal here.

The reason I bought my Toyota at this store was entirely the likability and professionalism of the sales rep, Phillip Jones.

My car has over 200,000 miles and it needed a repair that required a lot of work just to get to the parts that needed to be replaced. It took three days. Jared did a great job as my service advisor every step of the way.

I received excellent service from Michael. My experience made me look differently at a dealership servicing my car.

Arrived at appointment time, Service Rep was ready, waited an hour, received a clean car and a good report card. I have confidence in the service crew, I hope they never let me down.

Friendly, easy to work with and they really work with you to get in to a vehicle. I would definitely recommend this place to anyone needing to purchase a vehicle. There used vehicles are very nice.

Very disappointing visit and a wasted afternoon. I called to set up an appointment to have the rear view mirror replaced and the regular 130,000 mile maintenance. I told the woman setting up the appointment that the most important thing was I needed the mirror replaced. I asked her to confirm that the service department would have the mirror when I came in. She assured me she would note that in the appointment details. I said yes but will they have the mirror. She said they would. They did not. I told the service advisor that was the main reason I came in. He said he would try to locate a mirror. Long story short, two and a half hours later I was still waiting. I asked to speak to a manager to lodge a complaint. The manager was very polite, but I told him I had wasted my day and would take my business elsewhere.

Took my car in to have maintenance performed which was to include an Engine Coolant Flush, Oil and Oil Filter Change, Tire Rotation, and "Multi Point Inspection". After having my car for almost 3 hours with a scheduled appointment. I am uncertain if any of these services were performed. I would think if the tires are being rotated they would at least be filled back up as they were all ~8 PSI under what they were supposed to be and the tire check light was on. The engine coolant cap was dirty looking as if it was never even touched when it should have been wiped off before even opening it to do a coolant flush to avoid debris from getting in. On the recommended service items, it stated that the cabin air filter was dirty and needed replaced, yet I put a brand new cabin air filter in 2 hours before taking it in for service. So either they did not check it or just were trying to get more money. The only thing that I can tell was actually done was the service reminder light was reset. I will be taking my car to a different mechanic to have it checked to see if the oil was actually changed and to see if the coolant system was actually flushed. Purchased my car from here and have brought it in for all previous maintenance and now am wondering if any of the services were ever performed, or if they just held the car for a few hours and said they were. Not looking and getting the car serviced here again and will not buy from another AutoNation location. Wish I could get my $300 back.

I had a great experience and salesperson. We did a thorough test drive and once I had decided on the vehicle the buying process was easy. Would recommend.

Our Salesman was wonderful but the addition of crap at the end should have been told to us up front. We agreed on a price but we?re never given the opportunity to know what packages of service would be given at signing. It?s a bait and switch. I blame your process!

My last three cars have been Toyotas. I've had the same service rep for over thirty years and rely on Greg Coy for his in-depth knowledge, experience, and dedication to excellence. Whether it's routine maintenance or mechanical repairs I know that Greg will take care of it and the work will be done correctly. I just had my Avalon serviced and when I drove out of the parking lot it felt like I was driving a new car again. Excellence and reliability I can trust. That's why I always take my car to Greg at AutoNation.

not buying a car..I have a 2018 Toyoto,4Runner Love It!!

AutoNation Toyota South Austin has the best service department ever! My service advisor Greg Coy was awesome and took care of all my service needs.

Great place to buy a car. Very professional and nice to deal with!!!!

Fast service and they even washed my car! Will be going back.

Josh Conley and the Financial Department was great!! A+ all the way around!!!

Very informative. They answered all of my emails immediately. Communication was great.

Zachary Birch is awesome! He goes above and beyond for his clients. I don't like the car buying experience usually because of the sales pitch and usually feel like I'm suckered in and most salesman don't go out of there way or you just know they aren't really that honest or sincere, they just want the sale. Not so with Zach. I bought a RAV4 hybrid, that I love, but the main reason I will come back to Autonation Toyota South is because of Zach. Everything else about Autonation Toyota South was okay to good but Zach made the experience great and even 8 weeks later he's still helping out and going above and beyond. Huge shout out and thank you to Zach Birch! Thank you, thank you, thank you!

I don't recall ever receiving customer service (in any industry) as excellent as that provided by Wes at AutoNation. He has been a tireless advocate for me during the long journey from discovering my car had been infested with rodents to (finally!) getting approval from the insurance company for the necessary repairs. Wes was consistently clear about the necessary next steps, was a vocal advocate for me in the face of a resistant insurance company, and was always communicative and understanding toward me.

my warranty service repair was easy to schedule and the service and updates were satisfactory

Jared was my maintenance rep and he did an excellent job. Everything was handled professionally and efficiently. Could not be happier.

Great service , repairs were done quick and professionally.

Jared Jones is always an amazing service advisor. Always goes out of his way to help in any way possible.

Overall, I had a great experience in leasing my new 2019 highlander. I absolutely love the vehicle. I would have enjoyed my car saleswoman to have walked me through the tech features of the car. I am new to Toyota, and I had specifically requested remote start to be a feature on my car. The car saleswoman looked at the car description and shared that the Smart Key features with the car allowed for the remote start and through the App. I confirmed again again with the rep that the car had this feature as it was equipped with the engine immobilizer, which I was told was part of the remote start function. It was not. After I downloaded the app and tried to Start the car after watching YouTube videos, I learned my car did not have remote start. I am disappointed as this was a feature I had specifically wanted and would have paid for. But here we are... so in short, do not rely on their sales staff knowledge in getting all the features you want in your vehicle.

Prompt service, informative, and courteous

I had a great experience buying my 4 Runner at AutoNation Toyota South. Since then, I have had a great experience with the service department. Cole in the service department is awesome and deserves a bonus for great service.

Highly recommended. Was kept informed and even got a loaner for the overnight repairs.

Nassir Ahmed, this is my fifth vehicle I have bought from AutoNation, so I am an old timer. Nassir, was an ol' school salesman who treated me with respect and did not play games. He was straightforward and it was a pleasure to do business with him.

5 stars! Very kind and gave me a great price!

Great service! Juan is my go to when I get my oil changes.

Knowledgeable Nate with good customer service, while car having a recall done.

Very friendly and knowledgeable staff. The process of purchasing the car was very smooth!

Jim gave us a great deal on our new Highlander. He was really honest and easy to deal with and the price beat all the other dealerships we shopped at.

Did most of deal online Had the vehicle I wanted at a great price

Juan is a great service advisor and this location is SO preferable to get my ToyotaCare service intervals done than having to trek all the way north. The waiting area is spacious and clean, and the wait for my service wasn't too long. A great experience! I'll be doing all of my Toyota business with AutoNation Toyota South Austin!

Awesome job done by Wes.... he was amazing! Answered all of my questions and concerns... he was very understanding!

The staff at AutoNation were really great. They worked to get me the vehicle I wanted at a decent price. And the sales rep, Heather, got everything taken care of in a very professional and timely manner.

I started my research online looking for a new or used Toyota Camry. I spent days looking around central Texas on many websites and in person. I stumbled upon Autonation during one of my searches. I found that they had really competitive prices. I found one other dealership in Austin. Went to said dealership and it oozed of dirty used car salesman pitches. I promptly left and went to Autonation. I spoke to a man named Patrick Benadump about finding my Camry. I quickly located a couple of my preferred Camrys. Patrick was very professional and friendly, no pushy at all. I am very satisfied with Autonation and their staff. -Dusty

Had a slight issue but Tony (my service advisor) and Keith Hennessy took super great care of it and handled it like rock stars!!! ???

Enjoy working with Jared Jones. Great service and he takes care of you.

Service and facility is good but not perfect. Experience felt a bit mechanical - not as personable. The work was good and thorough and that?s a priority,

Excellent experience yesterday at AutoNation Toyota. Got car inspected and necessary maintenance done in record time. Drank a little coffee, caught up with the news on my lap top and the work was completed. Way to go, guys !!

I have been going to this Toyota dealership since 1993. They value their customers and give quality service to the vehicle and customers. Great job goes to Greg and crew.

As always a very good experience, Jerad is my service provider and he is very good, thank you autonation.

I first contacted AutoNation Toyota online through their website for an inquiry on a 2015 CPO Toyota Highlander LE. Within minutes and I really mean minutes. Concetta from the sales department contacted and followed up with me on my inquiry about the vehicle. Right away she helped us set up an appointment to meet with her and right away we conducted business on the vehicle. Filled out our loan application and within minutes had an approval. With the help of the finance manager (I think) Ali and Concetta we were able to come to a great deal and purchase the Highlander. From there, Ali helped us out tremendously with the financing part and making extra, extra sure our vehicle was protected and taken care of for later on down the road. He helped us out with extra warranty coverage, tire and wheel protection, interior and exterior protection, and roadside assistance. My wife and I had a great experience and even better team to work with us and would recommend these outstanding individuals. I will definitely be back when I am ready to buy me a brand new Toyota 4Runner. From the time we got there around 2:30 on a Busy Saturday, to finalizing paperwork and everything we were in and out in about 3 hours. Which I thought was amazing. The Highlander was also washed for us. It wasn’t the cleanest on the interior, which I wish could have been done better but it’s ok because it’s a used vehicle. There is cosmetic flaws on the outside of the vehicle that could have been taken care of as well but like I said it’s what you get with a used vehicle. The vehicle runs great and haven’t had any issues yet and hopefully don’t plan on having any since it’s a Toyota. Thank you AutoNation Toyota.

Service department is reliable and customer friendly. My advisor, Jared Jones, is why I return with both Toyota’s to be serviced. Can’t say enough about their assistance. Highly recommend them!

I found Abbi to be very straightforward and easy to deal with. I actually drove away feeling good about the vehicle, and the deal I got. Thanks!

I wish there was a maybe button-they called me every day before we committed to purchasing a vehicle. We did, but now we need to get some items fixed and I don't get a callback to schedule the service or the paperwork I requested. Not the best customer service!

Super quick process with Berry. He work hard to find the exact 4Runner I wanted and completed the purchase quickly.

AutoNation South AUSTIN has been servicing my 2014 Avalon Toyota Hybrid since 2014. They are thorough, professional, and cost effective. Mark Annabelle was my Service Advisor and did a great job managing my expectations. I don’t get my car repaired or service anywhere else.

Painless purchases, and great customer service.

Cole was great. Very knowledgeable and friendly, explained the services and options clearly, and identified which were needed now and which were preventative that could be done later.

The service was done satisfactorily. We reached a few minutes before our appointment and there was only one person ahead of us in the line. We were met by one of the representatives who told us that it should take them about 45 minutes. However, we had to wait for double that tume. The check out was smooth.

My salesman, Danny, did a great job showing me the different vehicles and options for my SUV purchase.

they really pressure you to close the deal. very pushy. sales staff seem anoid when you want to review the itemized price sheet. they like to change the numbers on the fly and hope the buyer won't notice. you have to be on your game when buying from AutoNation Toyota.

I’ve purchased 2 vehicles from AutoNation Toyota and have been impressed with their sales and especially their service. My service advisor, Greg Coy, is THE BEST! Thanks AutoNation for taking good care of me!

I'm not one to normally put a company on blast on Facebook, but the service that I received at AutoNation Toyota South Austin is just beyond unacceptable. Austin friends, spare yourself some grief and do not go anywhere near this service department! I went to another Toyota dealership in the area, and let's just say these folks not only have a reputation for awful customer service, but also a poor reputation for completing the necessary paperwork to tell other Toyota service centers what their mechanics are doing underneath the hood of your car! Avoid this dealership at all cost!

From the day that I bought my 2019 Corolla the windshield wiper fluid hasn’t worked and I even text the sales person to tell them that they didn’t fill the fluids up when I bought the car and since that time I’ve gone in twice saying how my fluids were not filled well come to find out the hose had a huge hole in it and no one took the time to check it out and now you’re telling me I have to sit around for two hours while they repair this. Keith the service manager has failed to return two of my calls. They obviously do not care about people’s time and life all they care about is working like a turtle. THREE times I have tried to take care of this. And then Nathan Baker had the nerve to say that they don’t know if this happened from Toyota or if it happened on my time even though the water never worked from the day I bought it. Looks to me like a huge rat chewed through the hose in all this proves is that the autonation Toyota On the motor mile does not check their cars out before they sell it to someone because if you lift the hood up the chewed hole is plain as day.

Buying a car is often a difficult and laborious process. AutoNation is a real change from my previous experiences. And kudos to Melissa Davis who shepherded me through the process of making a decision. She goes above and beyond the usual role of a sales person. She even took the time to give me a short tutorial on the systems in the car.

I had the absolute BEST experience at Autonation Toyota! Heather was my sales person and she was ABSOLUTELY amazing and easy going, not once did I feel ANY pressure to buy anything. Every decision was up to me including jumping into a different car before we even left the parking lot for the test drive. Ronnie was the deal maker, he MADE my day and I can not thank him enough for making me feel like family while the deal was done. Vincent was my financial guru and he even called me after the deal was done to lower my interest rate WHICH WAS TOTALLY UNEXPECTED! I will not hesitate to refer ALL of my friends and family to this dealership. BEST EXPERIENCE BUYING A CAR EVER!

Fantastic buying experience - friendly, no pressure, flexible pricing. Will buy here again soon.

My recall service was handled professionally and on time, no complaints.

Cole was the best. They got me in and out fast.

I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 + $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my well-being when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400+ million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.

I will have to warn to stay away from this dealership, they cannot be trusted to honor price agreements and will up prices at the last minute. Don't be afraid to walk off last minute on them and make false verbal agreements, they'd do the same to you. Sales rep provided me a quote on a Tacoma which I agreed to and so I drove 40 minutes back to their dealership to make a purchase. I go in, confirmed the price verbally, test drive the vehicle then they sit me down to pull a credit check which I was comfortable with as I have near 800 credit. I sign the paper, they run my credit. THEN they tell me there's a problem, that there's a mistake on the price. They need to charge me another $1500 $800 for their security package. Normally I would just walk away at this point, but they made this a personal attack on my wellbeing when they made a hard pull on my credit before telling me they're changing the price on me. Not to mention the time it takes to get answers at a dealership. I am not going to blame the sales representative since they can only do prices someone else approved. I am blaming AutoNation, a public company that can't take responsibility for its employees actions despite making a net profit of $400 million a year. I will also point out that I didn't like the tone of the manager, David, who said I signed the credit check approval papers when I pointed out they already did a credit pull on me. Well of course I signed it, I trusted in the previously agreed price and signed the bloody approval papers to buy the car at that price. Said they won't honor it unless it's on their paper with all prices written down. He then disappears and let's the sales rep do going back and forth again and I get to spend my time sitting there waiting. I budged a bit to add another $500 on the previous price but they were not going to do it. Petty me is now here having to write bad reviews and will be warning people about them online for the next 2 years because that's how long a hard credit pull stays on my credit report. You've been warned. Don't be a fool, don't try Autonation. They will be seeing me again though. I have a lifetime warranty on my Camry'a battery with them. But now I need another place for oil changes.

Jared Jones provided excellent customer service. He went above and beyond to accommodate me and was great to work with. I would recommend working with him again.

Nathan was my service tech and went above and beyond to make my experience great. Once I pulled in he told me about a recall and suggested the 30,000 plus services along with my tire repair and oil Change. He got me a free car rental for the inconvenience of keeping my car and had them come pick me up. They also came and dropped my suv off the next day. Was best experience I have ever had at You rock Nathan!

I had to wait about an hour and 15 minutes for my prescheduled service appointment but the staff was professional and they did a good job.

I had an Excellent experience buying a 4Runner with with Danny. He genuine and helpful

I was visiting Austin and needed to change the oil on my Tacoma. Stop at the dealership and they took in my truck with a problem.

I purchased my Camry LE in 2002 from Champion Toyota. Shortly after, we moved to Mazatlan, Mexico. Every year since, I travel back to Austin to visit and do some shopping. Each year, I take the Camry in and ask my trusted agent, Epi Rodriguez or one of his co-workers to make sure there are no problems for the trip back down the Devil's Spine from Durango to Mazatlan. Some years there is a little work, some years more, but it is always done well and to the highest standards. I highly commend the staff and owners of Champion Toyota for their fine autos and work.

No hassle car buying experience . Process was smooth, fast and professional. Easiest cat buying experience ever

Brought truck in for servicing. Routine maintenance and what appeared to be leaking oil under truck. Service advisor (Nathan Baker)and mechanic identified the problem as one that occurred on my last visit. Seal was pinched and leaking. Accidents do occur from time to time due to errors. Anyway, the timing belt was replaced again at no charge. Can't tell you how much your outfit's honesty and integrity means. Nathan could have told me the leak was due to anything and recharged me. I wouldn't have known the difference. Always appreciate Auto Nation's professionalism and great quality work. Need more service advisors like Nathan Baker. I think I can keep my 2004 Tundra running for quite a few more years.

Called in to schedule a routine maintenance and was very satisfied with the customer service.

Very pleasant experience buying a new car there. This was our third purchase with this dealer since 2002. We have been very satisfied with every aspect of our experience with them. Really love the new 2019 Prius Limited we just purchased. They gave us a fair value on our trade-in and a great price on the new car.

Convenience and reliable and fast service

Great selection & service.

I just recently had my vehicle serviced here. It is due to their maintenance that my vehicle performs at its best. I have had the same advisor since shortly after purchasing this truck. Art Gomez is one of the best person I have had the pleasure of knowing. He almost know my truck as well as I and I value his recommendations and experiences. He has kept my truck in peak condition and it is a joy seeing him each time.

The service department is awesome. Went in for my 25,000 mile checkup and was in and out in 45 minutes!! Greg Coy always offers great customer support.

Super nice and helpful sales and finance teams. We got a great deal on a great car. Thanks!

Nice and Friendly helpful service