Recent Reviews from AutoNation Toyota South Austin

The worst service I've ever experienced. I happened to walk in for a basic oil change and when dropping off my car at the service center. I first waited for 15 minutes in my car before someone finally came over to me and asked what type of service I needed. Finally an attendant named Art came over, informing me that my service would only take 1.5 hrs and he would call me when it was complete. After directing me to the lobby, I sat and waited watching others enter and leave before me. Finally after almost 3 hours had passed, since no one was providing any status updates, I decided to get up and go find Art and get an update on my car. When asking around for him, another attendant stepped in to help and tried looking up my vehicle in the system to determine the status. The problem, was nothing was pulling up. She even tried looking me up thorough my name, license plate, car make and model, phone number and still couldn't find any paperwork or my name within their system whatsoever. So, they basically had NO IDEA where my car was and how to get it back. And the best part was the guy, Art was no where to be found. Unbelievable. It took 7 reps scrambling and running around to try to locate either Art or my car for them to finally come back and tell me it had been ready and waiting in the lot for pickup for over an hour and half! This means that I could have had my car an HOUR after dropping it off instead of 3hrs later!! And this was all because Art apparently never filled out any paperwork on my car or put it in the system for anyone to keep track of it. This lack of professionalism and customer service is overwhelmingly astounding and is what truly speaks volumes on the difference between their dealership and their competitors. If they think I will ever do ANY type of business with them again, even after the end of my lease, they are gravely mistaken. I wouldn't refer them for ANYONE. Worst service of my life.

Jennifer Zamora Dec 7, 2017

I brought our Prius C in for its 30,000 mile oil change, because the "service" light was on. I made an appointment, and when I checked in I told him all I wanted was the oil change. Now when we bought the vehicle we were assured that we would get free oil changes for life. But the service manager that day initially told me that that did not apply to us. He said it only applied for the first 25,000 miles. I almost blew a gasket, myself. In order to calm me down, he said he'd "do this one for free, since it was Friday before July 4th weekend." I said, 'Thank you, but that's not enough. We were *promised* free oil changes. In fact this was a *big deal* when I bought the vehicle." He assured me he'd "check into it". I asked him if he knew who our "salesman" had been. He said, "No." I was shocked. The Toyota computer system doesn't tell them who on their staff was responsible for selling us a brand new car? !! Really? He tells me to wait in waiting area, and that he'd come and find me. About 10 minutes later he comes out with a clip board. Now he tells me that it's time for the 30,000 mile checkup. He listed the items in the checkup: 1.) Change engine air filter 2.) Change cabin air filter 3.) Change oil and oil filter 4.) Rotate Tires. Price: $249.00 He asks me if I'll "approve" of it. I said, "No way. I came in for a free oil change." It's worse than that, actually. I, myself, had already done #1 and #2 on my own. I'm even pretty sure I'd told them that the last time I came in. And #3 was why I came in, but that was supposed to be free. So that leaves only 1 item: #4 ... well, come on ... I'm going to spend $250 to have my tires rotated? Right. I'm a dreamer too. So again, for some reason, he agrees to do #3. (I thought we had already established that.) Then I pick up the car after completion and the paperwork says, "Customer refused tire rotation." Oh my. I guess I'm "liable" then. Are you trying to scare me into submission? So here's the moral of the story: Don't expect these fine people to "watch out for you". They're very nice people, granted. Genuinely likable. Good sales people are usually quite likable, I've learned over the years. But make sure you know what you're doing when you go in. Don't fall into the trap of thinking they're like your "parents" or your "friends" who have your best interests at heart. Be careful. Pray for "wisdom" before you go in; you're probably going to need it. I've listened to the service technicians talk to the people around me in the waiting room, too, and all I can say is: Wow... these folks are slick. Be careful! And God bless!

David Straley Jul 4, 2017

UPDATED: Against my better judgement, I called the general manager as requested below. I reported 6 different issues that have negatively impacted my car's performance since their technician installed a software update - that I did not give permission to be installed - on a previous service visit. The GM listened to my list of concerns and then placed me in touch with the service director. I took my car back to the dealership only to find - after over a week of their researching the issue - that they could not do anything to fix or repair my car. At all levels of management at this dealership; they took zero responsibility or accountability for what they did to my car! The general manager actually began to argue with me and raised his voice to me on the phone when I questioned how thoroughly they worked on my car. Not once did any of the managers actually take time to explain or address what they actually did to my car - in detail. Their communication was tantamount to "can't do anything to help you." Through this process, I have called the Toyota corporate customer service support line for additional help and all they do is back up the dealership. As a customer I have no recourse to get my car repaired from the damage the dealership did to it! How is this right! Toyota is a terrible company and they have no idea what customer service means. I have been a loyal customer for many years and their message to me is that my loyalty means nothing to them. This will be my last Toyota vehicle!!!!!!!!!!! DO NOT TRUST THIS DEALERSHIP! Their marketing material proclaims that they will, “work with you to maintain your vehicle at the highest possible performance level”, and that, “we continue our efforts towards service excellence”. Both of these statements are flagrant misrepresentations concerning the quality standards at this dealership. I bought my car new from this dealership and have always been diligent concerning scheduled maintenance visits. Six months ago I took my vehicle in for such a visit and when my car was returned to me, there was a significant issue with the vehicle. I reported this to the service department and have spent this entire time arguing with them to get them to reverse the damage they inflicted. The performance of my vehicle has always been excellent and it was the main reason why I purchased the vehicle; now the vehicle performance is absolutely terrible! I was bounced between the service department and corporate customer service to try and resolve the problems and no one took diligent steps to understand my issue or to repair the damage done. Service managers and customer relationship managers are the same at this dealership so there is no oversight, accountability or check and balance to their work or the level of customer service they provide. It is unbelievable that they expect me to accept that the service department is justified in negatively impacting my car’s performance, not assume any responsibility, make it my issue, and then claim that they are unable to reverse the damage they did to my car. Once the dealership transitioned away from Champion Toyota to Auto Nation service levels became abysmal. My experience with this dealership has convinced me that customer loyalty means nothing to them. This is the worst customer service experience of my life! I have been a customer of this dealership for over a decade and have owned Toyota vehicles for close to 30 years. After this experience, I will never visit this dealership again and I will never purchase another Toyota vehicle as corporate reinforced everything that was negative about this experience.

Never Again Feb 22, 2017

When our beloved Audi was finally on to car heaven, we were forced to enter the search for a new car. We had no idea which brand or to buy our lease. It would just be a second "run around town" and maybe a short trip car. Basically, I did not need a whistle and bell type of car. I had planned on looking at 5 auto dealers with 5 different brands. I had researched and wanted a brand that had a real impact on our economy. Toyota was high on the list with its factories and some parts being made/bought here. Being married to a man who hates to shop for ANYTHING, Autonation was our second and last stop. We chose the Corolla SE. Despite being the low end Toyota, it has style. My husband at 6'1' fit comfortably. So he decided he could live with it. Our salesman Christian Brown, was the perfect guy for us. Low key, gave you the facts on the car, didn't hover, gave us time alone to talk. He was friendly and took the time to even see if they had a color I liked. I made it known I wasn't a big fan of white, black, red or bright colors. So he ran through their inventory and came up with the perfect color metallic gray. As we test drove he continued to answer questions and give car details. So "hate to shop" husband decided this car was fine if the deal was right. Once again, with no pressure Christopher went over buy and lease options. We felt the selling price was fair and in line with my internet search prices. Thanks to the internet before you walk into a dealer you pretty much know the average price. Christopher did not dissapoint in giving us a great price. One of the things I liked most is he never put pressure to buy "up" or add more features. I felt like he really listened to what we wanted and respected our boundaries. Financing. Christian took us to his finance person. I have to say he was great at his job. We didn't want any extras as trying to keep cost down and with the little we would drive, didn't see the need. I did feel the gap coverage might be helpful and finally got hubby to agree. While I am sure they like to sell more options, he understood, lowered amount by including another option and still with our $20 mo extra. Once again--all the facts but no pressure or guilt handed out. We drove our clean car with an incl full tank of gas out a few hours later. It is always good to look around, unlike my husband, I get it! But at least put Autonation on your list and ask for Christian Brown.

Donna Robinson Feb 18, 2017

If I could do less than one star, I would. This dealership is the WORST in customer service I have EVER been to. We purchased a brand new Toyota Tundra 2 years ago this May. Platinum edition, not a cheap purchase. If it wasn't for Barry in the sales department, we would have CERTAINLY taken our business elsewhere. The first negative came when we were waiting for Barry one day (before we actually ordered our truck) and I wanted to have a display TRD edition opened so I could look inside. The idiot salesmen loitering outside refused. They told us to "go get Barry to open it." They aren't getting the sale, so I'm a piece of trash to them. Second, when we picked up the truck we wanted to take some pictures and the moron that showed us to the vehicle told us to "hurry up." $40,000+ truck and we should hurry up?? The final straw came today when my partner took it in for routine maintenance covered under our warranty. He made an appointment for 10:00 AM. It took almost 30 minutes to get checked in, even with an appointment. It was supposed to include an oil change. We were under the assumption it would take a few hours, so we drove all the way home to Circle C. They called us almost immediately after we got home, roughly 30 minutes later, to tell us it was finished. My partner figured that was really quick and questioned out loud whether they actually changed the oil. Trusting a DEALERSHIP, he did not double check it when we picked the truck up. However, when he got home he did check it and noticed that supposedly BRAND NEW synthetic oil was the color of maple syrup. He called the service department and after a few minutes of going back and forth, the guy on the phone finally acknowledged that NO, it was most likely NOT DONE!!!!! So, scheduled work covered UNDER OUR WARRANTY on a brand new engine is not being done????? WHY? Because they don't wanna waste the money on new oil? Because they don't feel like it? Has this oil EVER been changed by this "business?" How would I, a woman, have known the difference or to check????? They would've totally scammed me and my warranty would be nullified from neglect. WHY SHOULD I HAVE TO DOUBLE CHECK????? DO NOT EVER BUY A CAR FROM THIS DEALERSHIP. They are the worst. We are contacting Toyota corporate and the Better Business Bureau.

Mandy Hurta Jan 25, 2017

I had a terrible experience just before 2016 Christmas. My 2009 V6 Venza could not start 12/21/2016 afternoon. Since the same problem happened back to 05/01/2016, at that time I had been told no problem at all after I jumped star and drove to Autonation Toyota. (Actually this battery brought from Autonation in June.2015, would it be alarm to the professional mechanical guy this is unusual case??) Anyway, I didn’t jump start this time. Towed in, A lady advisor helped me. I told her the history of my car, she told me we would do a professional inspection to help you out. On the 12/22/2016 morning, I got a call told me that my alternator was bad. It would cost me $1073.97 to fix and change the drive belt at the same time. Holy God! And I tried to argue with them since my car had been serviced with Autonation all the time and just passed warranty 12/07/2016. While it didn’t help. The price is firm. Then I decided to find another mechanical shop to lower my cost. While before I left, I think I should ask replace my battery first since no matter what this battery is still under the 5 year warranty, I just need a fully charged battery to get me to mechanical shop. I asked someone else help. The gentleman named Matt Roberts, not an advisor. I really think God let him to help me. He is a really nice person, he told me some people are so busy that forget someone needs help. He tested my battery and alternator. Guess what? This battery was bad too!!! And I was never been told a word!! So now I began to doubt what was going on my car. I did a quick survey of my friends Toyota cars from 2007~2014 about 15 cars, only 1 car had alternator failure which is me. It is pretty good result which means Toyota QMS is actually working. While everyone had battery problem around 2~2.5 years. Now here is my theory: the root cause of my alternator failure is faulty battery. Because this faulty battery was very weak, so it kept alternator running at full output for extended periods of time. Finally shorten its life. But that lady advisor did not say any potential of this kind of case. Here is another suspicion point. The right procedure for treat this kind case, it should be test battery first and then test alternator. Skipping battery testing does not make any sense to me. Do not treat customer like idiot. At the end, I learned the whole start and charging system, and replaced my alternator by myself. Please be wise what their advisors tell you. Happy New Year!

Chen Yang Dec 31, 2016

Initial contact was great. I went the internet route looking for a used car. Found a car I liked, and went in to test drive. Sales advisor was friendly enough, and was not pressuring me into buying right away. I asked to have an independent master mechanic take a look at the vehicle, and this also was not an issue for the dealership. After inspection, I decided to purchase the vehicle. This is where things went downhill. I asked about pricing, because the no-hassle price was about $400 above edmunds, KBB and NADA pricing, and needed some work. The used sales manager told me he could not lower the price, but would fix the items I asked for at dealer cost. OK fine. I agreed to do it, and asked for a quote to get it done. I was assured I would have a quote for the repair on Monday (I purchased on a Saturday). Also, I asked for the hydraulic lift for the rear hatch to be reattached as a condition of sale "WE OWE". The sales adviser agreed to this and wrote it on the sheet to be completed. 30 mins later while the techs were making the car ready, the sales adviser told me that the hydraulic lift could not be done because it was stripped. I bowed my head down and shook my head. He then crossed it off the sheet. I never stated that I agreed with taking it off the "WE OWE" sheet. After completing all sales paperwork (this process went very smoothly and the finance manager was very kind and patient explaining everything, as my partner does not speak English as her first language), the finance manager paged our sales adviser to give us the keys to our car and send us on our way. We had to wait almost an hour for him to show up in the showroom. About a week later, I received a call from the sales adviser again, who said that the required state inspection needed to be done, and to please bring in the car to have it done. I was previously informed that it had been done already, and there was no issue. He stated it was indeed not completed, and he would compensate me with a free tank of gas for my trouble. OK. I made an appointment with him for 10am the next morning. I showed up at 10am, and my sales adviser was nowhere to be found even after being paged. The sales manager on the floor helped me, and I had the car back in 10 minutes. I asked him about the quote for having the original items needing to be fixed that was agreed on when I purchased the vehicle, and he stated that he personally would see to it that I would get an email by the end of the day with my quote. I left the dealership with the inspection done, no tank of gas, and a second promise of a quote to have my car repaired at dealer cost. That was several weeks ago. On or about December 18th, I received a phone call from the original sales adviser that my plates were in and to please pick them up. No mention of the quote to get needed repairs done, and still no free tank of gas. I went to a reputable dealership to make sure that they stood behind their vehicles, and to avoid getting the runaround after purchasing a vehicle. I can't help but think that Autonation as a brand would do something like this, and is the only reason why I agreed to buy the vehicle from them, and not a similar one for a little less $$$ from an off-brand used car lot. It turns out that I have gotten exactly the same treatment, and am not terribly satisfied with the followup from the sales adviser or new car sales manager. Had I known I would get this treatment, I would have gone to the used car lot down the road and paid less for the same less-than-standard treatment. Autonation, I had high hopes of having a great relationship with you due to your reputation, and from Autonation Toyota in south Austin has not held the standards up. I sincerely hope that I am the exception and not the norm.

lauren Pierce Dec 25, 2016

Okay, let’s start with the good (as momma always said if you ain’t got nothing good to say, don’t say nothing). I got a good vehicle. I absolutely love it. Great shape, competitive price, like new in many ways. So, let’s now go onto the bad . . . This was the worst purchase I have ever made in my life. I cannot believe this dealership is still open and doing business with this type of fiasco that happens “repeatedly”. I am a 100% Disabled Veteran of 25 years. I have bought/sold 37 cars within my 48 years on this earth. So I know a thing or two and know the process of buying/selling by heart. So, with that said . . . here we go. I am an out of state buyer; this has never been a problem before. Yet, this time I’m told they will do the tagging for me. I tell them the state of Oklahoma exempts me from paying taxes on a vehicle every three years. They (AutoNation) touted themselves as being this big nationwide with XX number of dealerships across the nation. They have never heard of this “tax exempt” deal in their life. I showed them my card; I showed them the web page from the Oklahoma Tax Division. They read it, and said it is illegal to leave without paying taxes (lies). They did tell me that I could just file paperwork in my home state to get the money back. Well, too bad for me; you put it in the loan so it is now funds plus interest. I go to my local tag agency. They told me this is NOT how this works. How is someone from Texas going to get me an Oklahoma tag? I didn’t know, but this is what I was adamantly told by AutoNation. The lady from the tag agency looked up their number in Austin and called them. After getting a complete run around there, she ended up with a tag person who could not, with any confidence, tell her how this was supposed to work. The lady at the tag office said she has been doing this work for 13 years and never heard of this process. She said normally the dealership just cuts a check and sends it with the buyer who can then go forward and tag their vehicle (how I have done it many of times). Nope, we (AutoNation) have a contractor who does this for us; they didn’t know who, but they had one. Hmmmm, so hiring a contractor to do the work of what the purchaser should do is somehow cheaper, more efficient and easier? You cannot even explain the process completely; what a goat rope. Now, add in the fact that I signed two Powers of Attorney (POA) for AutoNation at your dealership in Austin. You had to FedEx me two more as “they were wrong”. I also had to get an odometer statement from the tag office to which I paid for (only $6 but still) to correct your errors. AutoNation did send me a prepaid FedEx envelope to send the paperwork back to them, this was nice. Now, the two POA’s I just sent you with the certified odometer statement were lost a month later and you are asking me to do it again (yes, we are up to 4 POA’s)? I do so; luckily I had a feeling this was going to be a fiasco so I made a copy of the odometer statement and sent you my last copy with two additional POA’s (six POA’s now). I contact AutoNation about my tag around the 40 day mark (recall I could have had this done in two days if I had been cut a check) but I digress. I get told that they made my paper tag good for 60 days and it may take exactly that long. Okay, I’ll wait. I receive an e-mail from another worker from AutoNation who states they have taken over my case and the lady whom started my paperwork is no longer there and if I could validate my address so they could send me another two POA’s and an official odometer statement, that would be great. I contacted my salesperson to see if this was legit and never got a response; but yes . . . that would make a total of 8 POA’s for one vehicle. I contacted my salesperson to ask what was going on as I was down to my last 4 days on my paper tag. He was a little upset about the whole thing and he no longer works there. He apologized and told me that the finance department is screwing everything up. He gave me a new point of contact and he and I played phone tag for a bit then he resolved my issue; you got it . . . he sent me another paper tag. He did tell me he would have my tag shortly and FedEx it to me ASAP. I have the new paper tag on and a lady called me late yesterday evening to tell me SHE HAS MY TAG!!!!! Can you believe it? I mean, what I could have done in an hour, took 60 days to receive (in Texas mind you) and it will be FedEx’d to me tomorrow (04/14/2016). Hallelujah, only 61 days on a one hour job!!! Somehow this is better than the old method? I mean, I cannot tag it without paperwork and such. I know, in my dress pants, dress shoes, golf shirt and Oakley glasses I look like a thief/thug; right? But wait, there’s more. I bought this vehicle with a 60 day warranty on it; complimentary from AutoNation. I was told that if there was anything wrong to take it to the dealership, have them call this number and they would cover it. Great. Well, I didn’t want to make multiple claims if there were to be something wrong with my vehicle. So, I planned to wait until towards the end of my 60 days and make one claim. I know, procrastination on my part. But, in my defense, I have had pneumonia, my wife had knee surgery, my brother has cancer; things just got in the way. I did call the phone number as my vehicle is kicking out a trouble code for the EGR valve. I was told by the person on the phone, I didn’t have any warranty left; it was only 60 days. Hmmm, they have me down as buying this vehicle on Feb 12. Well, I didn’t leave there until midnight so I would think that day wouldn’t count. Now look here, if I have to stay in town so you can refuel, coat the windshield and detail so we will do this on Saturday which was the 13th, I would think this was delivery on the 13th not the 12th. So I should have had a day to spare on this warranty, but no. Also, they told me I had to take it back to an AutoNation dealership to get the repair done. I wasn’t told this from the dealership. I live 500 miles from them. I was told it would amount to a phone call to get the authorization done; not a problem. Well, the guy on the phone who told me I had already reached my 60 days, said there was a $200 deductible since I was not willing to drive the 500 miles. Really? Okay, AutoNation, you got me again. This will not be my fault next time as there will not be a next time. To close, I had a great salesperson. I’m sad he is no longer there as I would have bought another car from him. The vehicle is great, I absolutely love it. I’ll fix the EGR thing myself as I’m capable but it is how AutoNation is handling this whole case and their treatment of a U.S. Veteran. AutoNation’s sales team needs training and quit losing paperwork; how unprofessional. I would not ever send a person there unless they were local; I cannot believe this process is how a purchase was meant to be.

Darien Gist Apr 14, 2016

Updated: We finally obtained both vehicle's plates. Thanks to the Travis County Tax office supervisor, Allan. He worked beyond what should have been the dealership's tasks to help us with this plate issue. He comforted us when we felt THREATEN and FORGOTTEN by the dealership. As being a returned customer who purchased TWO vehicles and managed to PAY THEM OFF right at the time, this is huge lesson we've learned from the new AutoNation management. NEVER AGAIN. WHAT A DISAPPOINTMENT. We will advise you not to shop with them as well. Here is the story: ================================ I have the worst experience with their General Manager, Kevin, who was could only be helpful to increase more frustrations to a loyal customer like me. I had purchased my very first Austin vehicle with this dealership. It was the old Champion style - very supportive customer service before and after the deal was closed. Great (back-then) maintenance services with their service team as well. Yet, returning to them this time was certainly a mistake. Giving the unpleasant/disrespectful conversation with Kevin, and knowing this is the way he runs this dealership and model his staffs, disappointment is beyond words. We purchased TWO (2) vehicles and trade-in our old RAV4 with them. We managed to pay it off for both vehicles in the hope to help them get through all the paperwork faster and get things situated easier. The salesman was good. The manager of the salesman was not too helpful after awhile of goose chasing with the paperwork they need. It was all reasonable until they started processing the paperwork for the old RAV4 for title transfer. The old RAV4 was owned by one of our family members - only one person. It was more than 5 years ago the vehicle was purchased. The family member no longer has the title paperwork. After they encountered the issue of title transfer, they started: 1.) Accusing us lying since they think we did not turn in all the paperwork. 2.) Insisting there must be two (2) people for the title signatures when there was only one person who owns the vehicle title - implying we should break the law of forging another person's signature?? 3.) Ignoring the fact that we, the customer, are the one forced to drive the vehicle without a valid plate in this situation 4.) Refusing to listen, understand and sympathize the customer's frustrations and refusing to issue an extension of the temp. paper plate to honor the effort that the customer has also been supporting his staffs to resolve this issue. 5.) Refusing to even brainstorm with the customer for addressing the customer's main concern - not able to have a drivable vehicle (no valid plate) - when asked about the second vehicle plate that we purchased without the trade-in, Kevin simply ignored the question and seemed to hold the second vehicle's plate as a hostage and a punishment to us. It is a shame that this dealership has been deteriorated to this level. Apparently, all the good/kind/Austin-style warm customer spirit with this dealership which I had experienced with my first vehicle (back in 2010) were gone ever since the change of the management. This experience may actually forced us to seek for legal consultation for a final resolution - especially their refusal (encouragement?) to reasonably extend the temp. paper plate for the paperwork and the ignore of issuing the license plate to the vehicle that is not involved in the trade-in. Who knows a supposed-to-be happy purchasing experience would end up seeking for legal consultation to receive even a basic reasonable support from them? What a disappointment.

Akilah Huang Mar 8, 2016

So I bought a Matrix, financed, was told by salesman if I had any reason I didn't like the car I could return it within 3 days of purchase. So I drove it to San Antonio the next day (Friday) and really didn't like the ride on the highway and felt very uncomfortable in the car because of it's size, road noise, handling. I returned to Champion the next day (Saturday), found my salesman, said I wanted to return the car. It had roughly 190 miles on it. He said "We don't take cars back..." I was completely blown away. I told him "You said I have three days from purchase to change my mind, now you are telling me that's not true??!!" He said "I told you that was used cars only, and I sell used and new cars, so you misunderstood me." This conversation was dead in the water, and I was duped. I had to trade in my other car, trade in the brand new Matrix, which the salesman said had "already been titled" which on a Saturday I had a hard time believing could have happened already, and took a 6000.00 dollar loss on the Matrix, and bought another Toyota just to get out of this lousy car. What a serious lback-up on a promise that man made to me. I won't forget it, and tell anyone looking to buy from Champion not to bother buying from this dealership. You will not be dealt with honestly. So I lost a lot of money and I would have to think just so this salesman could make his commission. Really lousy sales tactics. And I had bought there before, had a great experience just a year before. I should have looked for my first salesman, he was honest! And not a b.s. expert. Sorry Autonation, I have since then talked to the General Manager, but I wasn't convinced that the advertised "If you aren't satisfied with your car bring it back within 3 days" that recently was advertised (2014) on this dealerships website which he explained is accurate, and that AutoNation took over/ bought Champion just a year ago (and my experience was in 2009 so...go figure, right?) that he would do whatever it takes to earn my business back. Ok, I have an idea, how about the new car I want on your lot minus the 6000.00 I lost on the last deal?? Now you might earn my business back, and I doubt that this would ever happen. Just because someone gives you an earnest answer by phone doesn't mean much if it isn't lived up to in person. just saying. I hope this salesman really doesn't work there anymore, but I would just have to go in person and see because if he was that sly then I am sure he could keep his job making sales for this dealership. Hope I am wrong, but hard to forgive a 6000.00 dollar rip-off. Also wanted to mention it took almost 8 hours for my first car deal to get finished. 8 hours!!!!! I would rate half a star but it wouldn't let me...

SameOldGame Nov 21, 2014

Sales Rep : MARK COLLINS... good ol' boy for Jersey that is willing to do anything it takes to get a customer into the car of their dreams! And I mean that in the most non pesky salesperson kind of way. Mark was willing to do all negotiations by phone (call/text) once we came in an test drove the new 2015 Highlander. We knew we wanted an XLE in a particular color, but it was slim pickings since we are still in Fall of 2014. Long story short, once we negotiated a price and a vehicle was located to be delivered, Mark Collins was nothing short of courteous, kind, fun to chat with, willing to tug on his bosses coat tails, and ended up sealing a deal with us and the Highlander we wanted. We couldn't be happier. The vehicle is amazing and very luxurious compared to high dollar, similar type vehicles like lexus, bmw, etc. All bells and whistles are there even though you may not even want them. Mark was very knowledgeable when it came to certain features and functions offered, and if he didn't know something, he'd call back within 10 min to give you the answer. This has been the 3rd new vehicle we have purchased since 2009, and the other two dealerships we were at were pretty much your typical down your throat and [non-permissible content removed] pushy sales people, but here at Autonation Toyota, we felt no pressure and even got to test drive on our own as long as we wanted too. Mark Collins, as i'm sure the rest of his team is as well, are grade a, down to earth people that are simply there to make your new car buying experience a pleasurable one. In financing, we worked with Korey D. who was also a great, kind heart, down to earth gentlemen that didn't mind our 6 month old at the signing table making noise, fussing, and even spitting up on the table a little bit! hahaha... but, seriously, smooth process, no bs, and worked with us and our target monthly goal payment as best he could. Thank you autonation sales and management for the amazing 2015 Highlander XLE...we love it and plan to run it til the wheels fall off.

alexoz6 Oct 21, 2014

Had a wonderful experience yet again at AutoNation Toyota, this time for the fourth vehicle I've purchased at this dealership. Though the name has changed over the years, the impeccable service and professionalism of absolutely everyone who works here is unparalleled. They've done a great job with a complete remodel and the showroom is fabulous. The new service facility is also topnotch in terms of customer comfort and shop efficiency. I've never had to wait more than a few seconds before getting a friendly greeting and being taken care of. My salesman this time was Raymond Barlowe. He promised me that he would find the vehicle that I wanted, despite the fact that my dream Tacoma (my second-- a 4x4 Crew Cab Long Bed V6 Automatic with TRD Sport package) is apparently hard to find. True to his word, he called me in about a week, having found my dream truck in the factory, and arranged to get it delivered to AutoNation in Austin. I got to see it in a big clean garage where new cars are delivered and new owners were walked through the basics of their new vehicle, shown how to hook up the blue tooth, etc. It was everything I wanted, and I was absolutely thrilled! The purchasing process couldn't have been easier. Robert Ray, an Aussie nicknamed "Kangaroo" who handled my paperwork, was sincerely friendly, and I trusted his integrity pretty much immediately. Once I mentioned that this would be my fourth vehicle purchased from this dealership, he jumped out of his chair to go speak with his manager. I could tell he took a personal interest in making sure I got the best deal possible and that the dealership appreciated my loyalty. (Hey, if it works, don't fix it, eh?) And he did get me a great deal. I bought the entire package of protection, which he explained very well, and he was able to save me a lot of money on the deal. The protection deal means that, though matter what goes wrong, from a ding in the body to a stain on the fabric to a $1200 electronic part malfunctioning, it won't cost me a cent, and they'll give me a loaner car while the work is done. In short, if you're even thinking about buying a Toyota and live in Central Texas, you can't go wrong taking your business to AutoNation Toyota in Austin.

mamaria33 Mar 23, 2014

REVIEWS: I cannot say enough about the amazing service from Laura D. and Autonation Toyota South. After a more than stressful moving experience, I finally made it to Austin minus a vehicle. I had been looking around for a new car for about two weeks and was getting tired of the dealership haggle and hustle. I stopped in at Autonation South, thinking I'd probably end up with a used Toyota, but saw a white Mazda 6 online for sale there too. Upon arriving, Laura promptly greeted me and was happy to answer my questions and take me out on some test drives. There was no pressure ever and she was easy to talk to about my concerns with purchasing a newer used vehicle with slightly higher miles. Ultimately, it was within my range and drove great so I decided to go ahead and speak with finance before someone else scooped up this deal. The process overall was pretty easy, Mike in finance was able to make some deals for extra coverage and 3 years of maintenance, oil changes, extended warranty etc. He also explained everything so it was clear and easy to understand. Fast forward about a week- I ended up having to bring the car back in for a few things, the breaks made this AWFUL sound, and they were happy to put better pads on it (the old ones had glazed or something?). The folks at Autonation bent over backwards to help me out and even lent me a vehicle while mine got fixed. Then- just my luck, not too much later, I go to start my car and nothing! Ugh- very frustrating considering it wasn't even two weeks out of the dealership. Now, something like this, more often than not is not covered- it's a battery, they go sometimes. My blatant dismay and frustration was difficult to contain and I was upset that after the original debacle I was now having issues with this car too. Laura said to bring it in and we will get things figured out. This type of situation is not usually covered, but because it was so soon after purchase, and I had bought extended warranties etc, they were nice enough to replace the battery for me as well. All in all I cannot say enough thanks to Laura D. and the crew at Autonation South, they truly helped me out in ways that go beyond explanation. So grateful for them.. 5 stars isnt' enough! The only thing I'm kind of regretting purchasing was the windshield protectant coverage.. it wasn't that expensive, but made the glass kinda blurry (even with a second application) and there are already 2 small chips in it, which isn't supposed to happen. Once things are more settled I'll file a claim and imagine it won't be an issue, but possibly an 'upgrade' that wasn't really worth it.

Dbeilman Oct 22, 2013

Have NEVER had a more pleasant and hassle free auto buying experience in my life! After much research and consideration I finally decided on a 2013 Toyota Highlander Limited and set out to find my vehicle with certain specifications AND a certain price range! Went to my local dealership, Toyota of Midland, and was told that I could not have the vehicle I wanted for the price that I wanted it for and that I would need to lower my standards! Boy was that Sales Manager WRONG!!!! I jumped on the Internet, started a search and landed with Champion Toyota Dealership in Austin, Tx.. I then found a vehicle with the specs I wanted and submitted it along with my contact info and BAM!!! Jim Lee responded the very next day and the cost of the vehicle was just right! Within a couple of days he had my vehicle with ALL the specs I wanted! I just had to say yes and That I did! I am extremely satisfied with the service that I received from Jim Lee and I LOVE my Highlander!! The vehicle was actualIy everything that I had asked for and more! Before now, I had never shopped online for an auto, nor had I corresponded by phone with a salesman. I must tell you, if you have never personally done it, it can be quite.....hmmm, scary is a bit over dramatic, but I think you can imagine the feeling. You are actually trusting someone to give you accurate and solid information about a vehicle that you cannot actually see. And you hope that person does not " take you for a ride!" Excuse the pun!! :) Through the entire process Mr. Lee remained professional, informative, punctual and NEVER ONCE did he make me feel unimportant or pressured!!!! Maybe that's what made me nervous? I even wondered if he really was a salesman?! Lol. The entire process was very pleasant and completely painless and stress free!! Thank you so much for making this experience a great one and AGAIN, I LOVE my SUV! And best of all.......I didn't have to "Lower my standards!!" Still in Awe and one Extremely Satisfied Customer, Becky Walker from Midland, Tx

Becky W. Mar 13, 2013

I purchased a used minivan couple days ago. I was signing the paperwork with the financing dept at the new dealership while the minivan was getting washed and filled with gasoline. When I was done with paperwork I walked towards the used car dealership to pickup my minivan keys and I immediately noticed damage to the back of the minivan that was not there before I signed finance papers. The damage was so fresh i could blow the paint chips with my breath!!! My sales department consultant Micheal Dillard had gone for the day because it was Valentines and had personal plans. So James came outside and looked at the damage. James took pictures with his phone and stated the damage was not there before and it happened while minivan was getting washed and no one owned up to there mistake. He also stated he would take the van to the body shop first thing the next morning to get it fixed. Next morning I called Micheal and told him the situation on why we could not take our van home with us that night (which we drove in from out of town and also our anniversary). He stated he had already looked into it and the damages were actually THERE before I even test drove the minivan, He stated I probably didn't notice it and either did he, I know it was NOT there!!!!!!! My husband, Micheal and I had walked around the minivan and inspected the exterior of the van after i drove it and the damage was NOT there!!!! Michael stated the customer interested in the minivan that same day before I had arrived caused the damage. I was floored, so I asked to speak with someone above him STAT!!!!!! Todd called me back right away and explained he had "paper trail" that the damage were caused two days prior and James was just ill-ed informed about damage. He also stated everyone at the Toyota Used Dept. were in agreement the that the damage was there two days ago. (so which is it, one or two days ago?) He also continued to explain in a very firm voice that i had two choices: to pay them and they will fix it or unwind the whole entire car sale!!!! They NEVER showed me their Documentation on their repair they requested two days prior. Their stories didn't match up at all and they were sticking to it. My husband had to call back Todd and we still payed for the repairs. They even off serviced the repairs to a private body shop. When my husband picked up the van Todd did not show any Paper trail of when the damage actually occurred. These people employed at Toyota Champion are CROOKS!!!! The sales consultants need to take a course on customer satisfaction and own up as men to their mistakes, I will never use Toyota Champion again. It goes to show as soon as a problem arises you are on your own!!!!! I am very disappointed at how they handle the entire situation, this was the worse experience EVER!!!!!!

Priscilla Cruz Feb 17, 2013

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